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Resolution and Troubleshooting Guides

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Resolution Guides are high-value content, created by technical experts, based on analysis of content usage patterns. These guides contain KBs that are logically grouped to improve the Self-Service experience for a specific topic, product, or technology. The guides cover Technical Topics/Concepts related to a common theme, Solutions for generic/common issues, and Knowledge related to a single topic.

KB Title
How to perform a system health check after a Data ONTAP upgrade or hardware replacement Resolution Guidecoreontap-9
FAS and AFF boot device Resolution Guidehwfas-systems
Active IQ Unified Manager time drift issuesomactive-iq-unified-manager
How to boot a node after a power loss or a high-temperature shutdown in ONTAPcoreontap-9
Failed to delete SnapMirror snapshot - Resolution Guidedpsnapmirror
Latency increases suddenly while using QoS - Resolution Guideperfontap-9
NDMP Authentication Resolution Guidedpndmp
Antivirus/Vscan setup and troubleshooting for ONTAPnasontap-9
StorageGRID AutoSupport alarms/alerts resolution guidesgridstoragegrid
StorageGRID 11.4 and above AutoSupport alerts resolution guidesgridstoragegrid
E-Series bypassed drive failure resolution guideesge-series-systems
System Manager SAML Authentication Resolution Guideomontap-system-manager
AFF A400/FAS8300/FAS8700 nvmem.battery alerts Resolution Guidehwaff-series
system health subsystem show output displays CIFS-NDO is in degraded state - Resolution Guidenasontap-9
Data at rest software encryption ONTAP image Resolution Guidecoreontap-9
ONTAP file and directory structure Resolution Guidecoreontap-9
EMS secd.lsa.noServers - Resolution Guidenasontap-9
StorageGRID AWS S3 HTTP error codes reference resolution guidesgridstoragegrid
How to restore data in ONTAPdpsnapmirror
ONTAP image upgrade path Resolution guidecoreontap-9
Known issues that can cause installation failure of Data WareHouse; Resolution Guideocioncommand-insight-data-warehouse
How to troubleshoot PCI/NMI, UMCE, and nested machine check exception panicshwaff-series
StorageGRID Information Lifecycle Management (ILM) resolution guidesgridstoragegrid
How to remove nodes from a MetroCluster configuration - Resolution Guidemetroclustermetrocluster
Slow performance due to SnapMirror Synchronousperfontap-9
High CPU utilization - Resolution Guideperfontap-9
ONTAP EMS message "csm.mismatchRemoteDevice" resolution guidecoreontap-9
DNS timeouts from DNS servers within configured timeout for ONTAP 9nasontap-9
How to reclaim space in an aggregate that is full?coreontap-9
ONTAP 9 Performance - Resolution Guideperfontap-9
StorageGRID Decommission resolution guidesgridstoragegrid
Port Troubleshooting Resolution Guidehwontap-9
Configuring on-access scanning for ONTAPnasontap-9
Active IQ Unified Manager collecting inventory from cluster resolution guideomoncommand-unified-manager
FAS9500 Resolution Guidehwfas-systems
Installing and configuring SnapCenter Plug-In for Windowssnapxsnapcenter
SnapCenter Certificate Resolution Guidesnapxsnapcenter
Data Warehouse DB2 user or DB2 Service stops access to Cognos reporting portal Resolution Guideocioncommand-insight-data-warehouse
Unable to access NetApp's Data Warehouse Cognos user interface resolution guideocioncommand-insight-data-warehouse
StorageGRID resolution guidesgridstoragegrid
Installing and configuring SnapCenter Plug-In for SQLsnapxsnapcenter
Standalone SQL AG instance not available for backupsnapxsnapcenter
SFP Resolution guidehwfas-systems
Useful commands for MetroCluster FC and IP switchesmetroclustermetrocluster
SCE Backup Failure Resolution Guide for VSS Errorssnapxsnapcenter
Active IQ Unified Manager Performance Data Collection - Resolution Guideomactive-iq-unified-manager
E-Series SANtricity software upgrade resolution guideesge-series-santricity-os-controller-software
ONTAP Upgrade (Post Upgrade) Resolution Guidecoreontap-9
SP HBT STOPPED - Resolution Guidehwfas-systems
NFSv4 ACL - Resolution Guidenasontap-9
Service Processor (SP) and Baseboard Management Controller (BMC) Resolution Guidehwontap-9
Resetting the status of scanned files for ONTAPnasontap-9
Navigating Network Address Translation with NFS - Resolution Guidenasontap-9
StorageGRID SANtricity software upgrade resolution guidesgridstoragegrid
StorageGRID AWS S3 resolution guidesgridstoragegrid
SnapCenter fails to discover diskssnapxsnapcenter
Active IQ Unified Manager Japanese environment specific issue Resolution Guideomactive-iq-unified-manager
Active IQ Unified Manager database backup and restore resolution guideomactive-iq-unified-manager
SnapCenter Multi-Factor Authentication Resolution Guidesnapxsnapcenter
StorageGRID expansions resolution guidesgridstoragegrid
Varonis FPolicy disconnecting repeatedly - Resolution Guidenasontap-9
NFS ops on NTFS security style volumes - Resolution Guidenasontap-9
Error 404 or page not available when accessing Active IQ Unified Manageromactive-iq-unified-manager
Configuring on-demand scanning for ONTAPnasontap-9
CIFS Access - Authentication - Resolution Guidenasontap-9
ONTAP AutoSupport (Transport SMTP) Resolution Guidecoreontap-9
ONTAP Upgrade Resolution Guidecoreontap-9
SnapMirror Update Failures Resolution Guidedpsnapmirror
Permissions troubleshooting resolution guide for ONTAPnasontap-9
Cluster peering encryption ciphers Resolution GuideNot SetNot Set
How to disable TLS 1.0 and TLS 1.1 in ONTAP and System Managercoreontap-9
StorageGRID AutoSupport alarms resolution guidesgridstoragegrid
Security Vulnerability Resolution guidegeneralsupportNot Set
SnapCenter Plug-in for VMware vSphere Japanese GUI specific issue Resolution Guidesnapxsnapcenter
Known issues that can cause installation failure of OnCommand Insight; Resolution Guideocioncommand-insight
E-Series performance resolution guideesge-series-systems
Data WareHouse Installation issues caused by DB2 User or DB2 services Resolution Guideocioncommand-insight-data-warehouse
OnCommand Insight Data Warehouse backup and restore resolution guideocioncommand-insight-data-warehouse
Configuration issues in SnapCenter Plug-in for Oracle and Plug-in for SAP HANAsnapxsnapcenter
Stale file handle error for NFSv3 and NFSV4nasontap-9
XCP NFS reports stale filehandle in xcp.lognasnetapp-xcp
Active IQ Unified Manager Cluster Polling Stuck Resolution Guideomactive-iq-unified-manager
Cluster Interconnect Latency - Resolution Guideperfontap-9
SnapMirror storage efficiency configurations and behavior - Resolution Guidedpsnapmirror
SCO Point-In-Time Restore Resolution Guidesnapxsnapcenter
How to collect troubleshooting logs for SnapCenter and SnapManager productssnapxsnapcenter
ONTAP Upgrade (Pre-Upgrade) Resolution Guidecoreontap-9
Resolution Guide for the Mount-SdSnapshot failed issue in SMBRsnapxsingle-mailbox-recovery-smbr
FAQ: Active IQ Unified Manager Event Managementomactive-iq-unified-manager
ONTAP date set to the future may cause issues with some system filescoreontap-9
Workflow Automation application authentication resolution guidelegacyoncommand-workflow-automation-wfa
Resolution guide for SnapMirror/SnapVault issues in SnapCentersnapxsnapcenter
Entering FM state:5 because mbFound:0 Resolution guidehwaff-series
OnCommand Insight Brocade Switch Data Source Resolution Guideocioncommand-insight
How to restart SnapCenter servicessnapxsnapcenter
E-Series multipathing resolution guideesge-series-systems
E-Series drives resolution guideesge-series-systems
Capturing packet traces in ONTAP and clients - Resolution Guidenasontap-9
Unable to determine if device is joined to a domain - Resolution Guidenasontap-9
StorageGRID 11.3 software upgrade resolution guidesgridstoragegrid
Vscan server installation and configuration for ONTAPnasontap-9
CIFS Access - Authorization - Resolution Guidenasontap-9
FabricPool Performance - Resolution Guideperfontap-9
Volumes missing in ONTAP System Manager after upgrade to 9.8+omoncommand-system-manager
Installing and configuring SnapCenter Plug-In for Oraclesnapxsnapcenter
How to Handle watchdog resets (WDR)hwfas-systems
How to collect logs for OnCommand Insight, Data Warehouse and Cognos; Resolution Guideocioncommand-insight
Resolution and Troubleshooting GuidestoolsNot Set
Common EMC Solutions Enabler error messages logged by OnCommand Insightocioncommand-insight
Why is the giveback of an ONTAP aggregate vetoed?coreontap-9
Resolution Guide for Error 0x8007054F An internal error occurrednasontap-9
StorageGRID 11.8 software upgrade resolution guidesgridstoragegrid
ONTAP Products: Password Recovery - Resolution Guidecoreontap-9
Alert from Unified Manager: Cluster Not Reachable Resolution Guideomactive-iq-unified-manager
Console Port connections for ONTAP platforms Resolution guidehwontap-9
StorageGRID node in unknown/down/stuck state resolution guidesgridstoragegrid
SnapCenter Deleted/Renamed SQL Database Resolution Guidesnapxsnapcenter
Removing stale (foreign aggregates) from ONTAP - Resolution guidehwontap-9
MetroCluster IP Operations - Resolution Guidemetroclustermetrocluster
SC plug-in upgrade or install has invalid package pathsnapxsnapcenter
E-Series drive failures resolution guideesge-series-systems
Possible causes for high NFS latency - Resolution Guideperfontap-9
SyncMirror Plex Failed - Resolution Guidemetroclusterontap-9
E-Series resolution guideesge-series-systems
PPR memory test passed yet the LED fault light stays ON: Resolution Guidehwontap-9
How to create and import a Certificate Authority (CA) signed certificate into OnCommand Insight and Data Warehouse 7.3.Xocioncommand-insight
StorageGRID Ethernet resolution guidesgridstoragegrid
StorageGRID 11.5 software upgrade resolution guidesgridstoragegrid
StorageGRID Fibre Channel resolution guidesgridstoragegrid
QOS workloads are not synchronized in a MetroCluster setup - Resolution Guidemetroclustermetrocluster
NFS server not responding - Resolution Guidenasontap-9
Files appear to be missing when accessing a CIFS sharenasontap-9
ONTAP Vscan (Antivirus) and Antivirus Connector (AVConnector) Resolution guidenasontap-9
How to upgrade the TPM firmware Resolution Guidehwfas-systems
EMS secd.ldap.noServers - Resolution Guidenasontap-9
ONTAP AutoSupport Resolution Guidecoreontap-9
ONTAP AutoSupport Networking resolution guidecoreontap-9
Takeover not possible: Resolution Guidecoreontap-9
How to address network latency in a SAN environment - Resolution Guideperfontap-9
Spares Low Resolution guidehwdisk-drives
How to suppress automatic case creation during scheduled maintenance windows Resolution guidecoreontap-9
Setting Access and Ownership of NTFS Files and Folders - Resolution Guidenasontap-9
WARNING: there do not appear to be any disks attached to the system Resolution Guidehwdisk-drives
ONTAP drive failed with "Failed-Unsupported" status - Resolution Guidehwdisk-drives
EMS log reports "Nblade.cifsShrConnectFailed" error - Resolution Guidenasontap-9
ONTAP prompts and command Resolution guidehwontap-9
How to troubleshoot unreachable LIFs?nasNot Set
Cloud Volumes ONTAP NVlog transfer bottleneck - Resolution Guideperfcloud-volumes-ontap-cvo
ONTAP storage efficiency Resolution guidecoreontap-9
How to locate and collect NDMP debug and backup logs in all versions of ONTAPdpndmp
Resolution guide for SCV discoverysnapxsnapcenter
Unable to delete or rename files or folders - Resolution Guidenasontap-9
SnapCenter error - Could not get initiator information from hostsnapxsnapcenter
How to prepare for an A700 to A900 in chassis controller hardware upgradehwaff-series
NDMP backup performance Resolution Guidedpontap-9
Installing and configuring SnapCenter Plug-In for SAP HANAsnapxsnapcenter
Flash Cache NVMe Offline or Exhausted AutoSupport Message Resolution Guidehwaff-series
Enabling virus scanning on an Vserver for ONTAPnasontap-9
How to troubleshoot missing LUNs, VMDK disks or RDM disks in SnapCentersnapxsnapcenter
How to get to the LOADER prompt Resolution Guidehwontap-9
SCW Disk Provisioning Resolution Guidesnapxsnapcenter
Active IQ Unified Manager upgrade resolution guideomactive-iq-unified-manager
Active IQ Unified Manager and EMS Alerts Resolution Guideomactive-iq-unified-manager
FAQ: SnapDiff Support in ONTAPdpsnapdiff
PANIC : ECC error at DIMM-XX, Uncorrectable Machine Check Error Resolution guidehwfas-systems
StorageGRID 11.6 software upgrade resolution guidesgridstoragegrid
Controller hardware upgrade for AFF and FAS systems resolution guidehwaff-series
High NVRAM latency in Cloud Volumes ONTAP - Resolution Guideperfcloud-volumes-ontap-cvo
E-Series SANtricity software upgrade issues resolution guideesge-series-santricity-os-controller-software
OnCommand Insight Cisco Switch Data Source Resolution Guideocioncommand-insight
OnCommand Insight Server backup and restore resolution guideocioncommand-insight
OnCommand Insight: HTTP 404 Error seen in the web interface after rebooting or restarting servicesocioncommand-insight
Altavault Drives Resolution Guidelegacyaltavault
E-Series drive states resolution guideesge-series-systems
Management tools (System Manager, AIQUM) impacted by unresponsive web servicesomontap-system-manager
nblade.execsOverLimit in EMS - Resolution Guidenasontap-9
How to troubleshoot StorageGRID unable to communicate with node (NDDOWN)sgridstoragegrid-webscale
Troubleshooting Active IQ Digital Advisoromactive-iq-digital-advisor
How to collect troubleshooting logs from OnCommand Insight Serverocioncommand-insight
How to perform a VASA Provider Disaster Recovery - Resolution Guidevirtnetapp-vasa-provider
EMS secd.netlogon.noServers - Resolution Guidenasontap-9
Cluster peer show - IP address unhealthy: Resolution Guidedpontap-9
Cluster Switch Health Monitor (CSHM) Alert Resolution Guidehwontap-9
Gracefully shutdown and power up your storage system Resolution Guidehwontap-9
StorageFCAdapterFault_Alert - Resolution Guidemetroclustermetrocluster
How to Troubleshoot Client Permission Issues in ONTAP 9nasontap-9
ONTAP Disk utilization and latency - Resolution Guideperfontap-9
StorageGRID software upgrade resolution guidesgridstoragegrid
StorageGRID 11.7 software upgrade resolution guidesgridstoragegrid
Hardware-assisted (HWassist) takeover - Resolution guidehwontap-9
How to diagnose and mitigate impact due to CVE-2022-38023 - Resolution Guidenasontap-9
ONTAP with ESXi and NFSv4.1 - Resolution guidenasontap-9
ONTAP SP and BMC log collection Resolution Guidehwaff-series
Cisco Support Resolution Guideglobalopsfabric-interconnect-and-management-switches
NetApp Bugs Online Tool Resolution GuidegeneralsupportNot Set
NFSv4 Storepool - Resolution guidenasontap-9
SP/ BMC Internal Ethernet Switch Resolution Guidehwontap-9
FAQ: SnapMirror Lagdpsnapmirror
StorageGRID 11.4 software upgrade resolution guidesgridstoragegrid
Managing the SnapCenter MySQL repositorysnapxsnapcenter
Deleting Backups, Clones, Hosts, Policies and Resource Groups in SnapCenter - Resolution Guidesnapxsnapcenter
What are common commands to troubleshoot all OnCommand Insight FC Switch data sources?ocioncommand-insight
Resolution Guide for Data Warehouse Extract Transfer Load (ETL) from OnCommand Insight Server connectorocioncommand-insight-data-warehouse
What logs to collect for a down system with a BMChwfas-systems
ONTAP Configuration Backup Resolution Guidecoreontap-9
ONTAP Upgrade (During Upgrade) Resolution Guidecoreontap-9
Resolving Common ActiveIQ Unified Manager Alerts Resolution Guideomactive-iq-unified-manager
How to troubleshoot FlexGroup performance issuesperfontap-9
SnapCenter Plug-In for SQL retention issues - Resolution Guidesnapxsnapcenter
AFF A900 Resolution Guidehwaff-series
Active IQ Unified Manager alert configuration and management Resolution Guideomactive-iq-unified-manager
FPOLICY EAGAIN Resolution GuidenasNot Set
How to collect data from an ATTO FibreBridgemetroclustermetrocluster
How to troubleshoot correctable memory errors on FAS and AFF systemshwontap-9
AIQ Unified Manager Active Directory remote authentication resolution guideomactive-iq-unified-manager
Installing and configuring SnapCenter Plug-In for Exchangesnapxsnapcenter
Cloud Insights Acquisition Unit install/upgrade Resolution Guideocicloud-insights
E-Series controller lockdown resolution guideesge-series-systems
ONTAP Tools for VMware vSphere: A primer on how discovery works and can be adjustedvirtvirtual-storage-console-for-vmware-vsphere
Common reasons "vserver cifs create" fails when trying to join Active Directory - Resolution Guidenasontap-9
How to renew SSL Certificate for OnCommand Insight, Data WareHouse and Cognos applicationsocioncommand-insight
Creating scanner pools, applying scanner policy, and managing pools for ONTAPnasontap-9
ONTAP AutoSupport (Transport HTTPS) Resolution Guidecoreontap-9
ONTAP Data Processing latency - Resolution Guideperfontap-9
Install and configure SnapCenter Serversnapxsnapcenter
ONTAP Cluster switch log collection Resolution Guidehwfabric-interconnect-and-management-switches
What causes a port to be No_Sync in Fabric OS?sanfabric-interconnect-and-management-switches
Troubleshooting WFA installation issueslegacyoncommand-workflow-automation-wfa
How to manage ONTAP SSL certificates via System Manageromontap-system-manager


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