KB Title Specialty Product Category Active IQ Unified Manager time drift issues om active-iq-unified-manager FCVI Resolution Guide metrocluster Not Set Port Troubleshooting Resolution Guide hw ontap-9 system health subsystem show output displays CIFS-NDO is in degraded state - Resolution Guide nas ontap-9 Known issues that can cause installation failure of Data WareHouse; Resolution Guide ds_dii oncommand-insight-data-warehouse FabricPool SAN Host Resolution Guide san ontap-9 Active IQ Unified Manager SAML Authentication Resolution Guide om active-iq-unified-manager NDMP Authentication Resolution Guide DP ndmp ONTAP file and directory structure Resolution Guide core ontap-9 StorageGRID Information Lifecycle Management (ILM) resolution guide sgrid storagegrid Data at rest software encryption ONTAP image Resolution Guide core ontap-9 StorageGRID 11.4 and above AutoSupport alerts resolution guide sgrid storagegrid NetApp Support Site (NSS) resolution guide csib Not Set StorageGRID AutoSupport alarms/alerts resolution guide sgrid storagegrid Node takeover fails with ASUP message callhome.sfo.disabled.freq - Resolution Guide core ontap-9 E-Series bypassed drive failure resolution guide esg e-series-systems Failed to delete SnapMirror snapshot - Resolution Guide DP snapmirror How to remove nodes from a MetroCluster configuration - Resolution Guide metrocluster metrocluster StorageGRID Decommission resolution guide sgrid storagegrid How to perform a system health check after a Data ONTAP upgrade or hardware replacement: Resolution Guide core ontap-9 Domain Controller not responding - Resolution Guide nas ontap-9 StorageGRID AWS S3 HTTP error codes reference resolution guide sgrid storagegrid ONTAP image upgrade path Resolution guide core ontap-9 What is the native VLAN in ONTAP 9? nas ontap-9 High CPU utilization - Resolution Path perf ontap-9 How to restore data in ONTAP DP snapmirror File reappears after being deleted - Resolution Guide nas ontap-9 DNS timeouts from DNS servers within configured timeout for ONTAP 9 nas ontap-9 FAS and AFF boot device Resolution Guide hw fas-systems Slow performance due to SnapMirror Synchronous perf ontap-9 Latency increases suddenly while using QoS - Resolution Guide perf ontap-9 ONTAP EMS message "csm.mismatchRemoteDevice" resolution guide core ontap-9 Common issues for: 'No space left on device' for SnapMirror and SnapVault DP snapmirror ONTAP Hardware FRU Reseat Procedure - Resolution Guide hw ontap-9 Antivirus/Vscan setup and troubleshooting for ONTAP nas ontap-9 EMS secd.lsa.noServers - Resolution Guide nas ontap-9 How to troubleshoot PCI/NMI, UMCE, and nested machine check exception panics hw aff-series Apache Log4j Vulnerability - Resolution Guide generalsupport Not Set ONTAP 9 Performance - Resolution Path perf ontap-9 How to reclaim space in an aggregate that is full? core ontap-9 AFF A400/FAS8300/FAS8700 nvmem.battery alerts Resolution Guide hw aff-series Error 404 or page not available when accessing Active IQ Unified Manager om active-iq-unified-manager Unable to access NetApp's Data Warehouse Cognos user interface resolution guide ds_dii oncommand-insight-data-warehouse E-Series SANtricity software upgrade resolution guide esg e-series-santricity-os-controller-software SnapMirror Update Failures Resolution Guide DP snapmirror Active IQ Unified Manager collecting inventory from cluster resolution guide om oncommand-unified-manager SFP Resolution guide hw fas-systems How to disable TLS 1.0 and TLS 1.1 in ONTAP and System Manager core ontap-9 SnapCenter fails to discover disks SNAPX snapcenter StorageGRID AWS S3 resolution guide sgrid storagegrid StorageGRID SANtricity software upgrade resolution guide sgrid storagegrid CIFS Access - Authentication - Resolution Guide nas ontap-9 Resetting the status of scanned files for ONTAP nas ontap-9 FAS9500 Resolution Guide hw fas-systems NFSv4 ACL - Resolution Guide nas ontap-9 SnapCenter Multi-Factor Authentication Resolution Guide SNAPX snapcenter NFS ops on NTFS security style volumes - Resolution Guide nas ontap-9 Installing and configuring SnapCenter Plug-In for Windows SNAPX snapcenter SnapCenter Certificate Resolution Guide SNAPX snapcenter Node is out of CLAM quorum: Unplanned Node Fault core ontap-9 Varonis FPolicy disconnecting repeatedly - Resolution Guide nas ontap-9 Active IQ Unified Manager Resolution Guide for issues with monitoring VMware Virtual Machine om active-iq-unified-manager StorageGRID expansions resolution guide sgrid storagegrid Azure Cloud Volumes ONTAP - SVM Data LIF connectivity problems - Resolution Guide microsoft_azure cloud-volumes-ontap-cvo Data Warehouse DB2 user or DB2 Service stops access to Cognos reporting portal Resolution Guide ds_dii oncommand-insight-data-warehouse Configuring on-access scanning for ONTAP nas ontap-9 SCE VSS_E_UNEXPECTED_PROVIDER_ERROR errors SNAPX snapcenter Installing and configuring SnapCenter Plug-In for SQL SNAPX snapcenter Standalone SQL AG instance not available for backup SNAPX snapcenter StorageGRID resolution guide sgrid storagegrid Active IQ Unified Manager Japanese environment specific issue Resolution Guide om active-iq-unified-manager Useful commands for MetroCluster FC and IP switches metrocluster metrocluster Navigating Network Address Translation with NFS - Resolution Guide nas ontap-9 SCE Backup Failure Resolution Guide for VSS Errors SNAPX snapcenter FAQ: NDMP File history DP ndmp Service Processor (SP) and Baseboard Management Controller (BMC) Resolution Guide hw ontap-9 ONTAP Upgrade (Post Upgrade) Resolution Guide core ontap-9 ONTAP Upgrade Resolution Guide core ontap-9 Permissions troubleshooting resolution guide for ONTAP nas ontap-9 Configuring on-demand scanning for ONTAP nas ontap-9 Cluster peering encryption ciphers Resolution Guide DP snapmirror Active IQ Unified Manager Performance Data Collection - Resolution Guide om active-iq-unified-manager Active IQ Unified Manager database backup and restore resolution guide om active-iq-unified-manager SP HBT STOPPED - Resolution Guide hw fas-systems BYPASSED disk and ENCLOSURE BYPASSED - Resolution Guide hw Not Set NetApp Support Communications and Subscriptions Resolution Guide generalsupport Not Set ONTAP AutoSupport (Transport SMTP) Delivery Failure Resolution Guide core ontap-9 Renew TLS/SSL Certificate in ONTAP 9 - Resolution Guide core ontap-9 FabricPool using StorageGrid - Performance Resolution Guide perf ontap-9 SnapMirror storage efficiency configurations and behavior - Resolution Guide DP snapmirror ONTAP Hardware FRU remote powercycle procedure - Resolution Guide hw ontap-9 Known issues that can cause installation failure of OnCommand Insight; Resolution Guide ds_dii oncommand-insight ONTAP Products: Password Recovery - Resolution Guide core ontap-9 Installing and configuring SnapCenter Plug-In for Oracle SNAPX snapcenter Security Vulnerability Resolution guide generalsupport Not Set Workflow Automation application authentication resolution guide legacy oncommand-workflow-automation-wfa Data WareHouse Installation issues caused by DB2 User or DB2 services Resolution Guide ds_dii oncommand-insight-data-warehouse StorageGRID 11.8 software upgrade resolution guide sgrid storagegrid Resolution and Troubleshooting Guides tools Not Set OnCommand Insight Data Warehouse backup and restore resolution guide ds_dii oncommand-insight-data-warehouse Unexpected Shutdown - MULTIPLE CHASSIS FAN FAILED: System will shut down in 2 minutes - Resolution Guide hw aff-series SCO Point-In-Time Restore Resolution Guide SNAPX snapcenter Capturing packet traces in ONTAP and clients - Resolution Guide nas ontap-9 Configuration issues in SnapCenter Plug-in for Oracle and Plug-in for SAP HANA SNAPX snapcenter Resolution Guide for Error 0x8007054F An internal error occurred nas ontap-9 E-Series drives resolution guide esg e-series-systems Active IQ Unified Manager is down om active-iq-unified-manager Chassis Power Resolution Guide hw Not Set Cluster Interconnect Latency - Resolution Path perf ontap-9 NFS export displays owner and group as nobody - Resolution Guide nas ontap-9 Resolution guide for SnapMirror/SnapVault issues in SnapCenter SNAPX snapcenter Poor client performance but ONTAP latency is good - Resolution Guide perf ontap-9 FAQ: Active IQ Unified Manager Event Management om active-iq-unified-manager Resolution Guide for the Mount-SdSnapshot failed issue in SMBR SNAPX single-mailbox-recovery-smbr Common EMC Solutions Enabler error messages logged by OnCommand Insight ds_dii oncommand-insight How to collect troubleshooting logs for SnapCenter and SnapManager products SNAPX snapcenter Vscan server installation and configuration for ONTAP nas ontap-9 CIFS Access - Authorization - Resolution Guide nas ontap-9 Alert from Unified Manager: Cluster Not Reachable Resolution Guide om active-iq-unified-manager FabricPool using StorageGrid - Performance Resolution Guide perf ontap-9 Unable to determine if device is joined to a domain - Resolution Guide nas ontap-9 E-Series performance resolution guide esg e-series-systems Active IQ Unified Manager Cluster Polling Stuck Resolution Guide om active-iq-unified-manager Entering FM state:5 because mbFound:0 Resolution guide hw aff-series Stale file handle error for NFSv3 and NFSV4 nas ontap-9 Why is the giveback of an ONTAP aggregate vetoed? core ontap-9 StorageGRID AutoSupport alarms resolution guide sgrid storagegrid StorageGRID 11.3 software upgrade resolution guide sgrid storagegrid How to restart SnapCenter services SNAPX snapcenter ONTAP date set to the future may cause issues with some system files core ontap-9 Brocade Switch Port is offline with No_Light state - Resolution Guide brocade fabric-interconnect-and-management-switches SnapCenter Plug-in for VMware vSphere Japanese GUI specific issue Resolution Guide SNAPX snapcenter E-Series multipathing resolution guide esg e-series-systems ONTAP Upgrade (Pre-Upgrade) Resolution Guide core ontap-9 OnCommand Insight Brocade Switch Data Source Resolution Guide ds_dii oncommand-insight Volumes missing in ONTAP System Manager after upgrade to 9.8+ om ontap-system-manager Console Port connections for ONTAP platforms Resolution guide hw ontap-9 How to collect logs for OnCommand Insight, Data Warehouse and Cognos; Resolution Guide ds_dii oncommand-insight Downloading issues during SP/BMC Firmware upgrade hw Not Set XCP NFS reports stale filehandle in xcp.log nas netapp-xcp secd.kerberos.preauth - Resolution Guide nas Not Set How to Handle watchdog resets (WDR) hw fas-systems Cloud Volumes ONTAP NVlog transfer bottleneck - Resolution Path perf cloud-volumes-ontap-cvo NFS server not responding - Resolution Guide nas ontap-9 Setting Access and Ownership of NTFS Files and Folders - Resolution Guide nas ontap-9 How to upgrade the TPM firmware Resolution Guide hw fas-systems WARNING: there do not appear to be any disks attached to the system Resolution Guide hw disk-drives FAQ: Installing and Updating Third-Party Components in Active IQ Unified Manager om active-iq-unified-manager How to suppress automatic case creation during scheduled maintenance windows Resolution guide core ontap-9 StorageGRID Fibre Channel resolution guide sgrid storagegrid StorageGRID 11.5 software upgrade resolution guide sgrid storagegrid ONTAP AutoSupport Networking resolution guide core ontap-9 SC plug-in upgrade or install has invalid package path SNAPX snapcenter Removing stale (foreign aggregates) from ONTAP - Resolution guide hw ontap-9 StorageGRID 12.0 software upgrade resolution guide sgrid storagegrid SnapCenter Deleted/Renamed SQL Database Resolution Guide SNAPX snapcenter SyncMirror Plex Failed - Resolution Guide metrocluster ontap-9 NetApp Console inactive agent resolution guide netapp_console_platform netapp_console PPR memory test passed yet the LED fault light stays ON: Resolution Guide hw ontap-9 How to create and import CA signed certificate into OCI and DWH 7.3.X ds_dii oncommand-insight Files appear to be missing when accessing a CIFS share nas ontap-9 How to troubleshoot SAS ports Resolution guide hw Not Set Cloud Volumes ONTAP - Disk utilization and latency - Resolution Guide cloud_performance cloud-volumes-ontap-cvo How to troubleshoot unreachable LIFs? nas Not Set ONTAP drive failed with "Failed-Unsupported" status - Resolution Guide hw disk-drives E-Series drive failures resolution guide esg e-series-systems Takeover not possible: Resolution Guide core ontap-9 ONTAP storage efficiency Resolution guide core ontap-9 QOS workloads are not synchronized in a MetroCluster setup - Resolution Guide metrocluster metrocluster StorageGRID node in unknown/down/stuck state resolution guide sgrid storagegrid What is the ONTAP inode cache? perf ontap-9 E-Series resolution guide esg e-series-systems Possible causes for high NFS latency - Resolution Guide nas ontap-9 EMS log reports "Nblade.cifsShrConnectFailed" error - Resolution Guide nas ontap-9 Spares Low Resolution guide hw disk-drives ONTAP AutoSupport Resolution Guide core ontap-9 ONTAP prompts and command Resolution guide hw ontap-9 How to locate and collect NDMP debug and backup logs in all versions of ONTAP DP ndmp ONTAP Vscan (Antivirus) and Antivirus Connector (AVConnector) Resolution guide nas ontap-9 MetroCluster IP Operations - Resolution Guide metrocluster metrocluster ONTAP Disk Ownership and Assignment – Resolution Guide hw Not Set StorageGRID Ethernet resolution guide sgrid storagegrid How to address network latency in a SAN environment - Resolution Guide perf ontap-9 EMS secd.ldap.noServers - Resolution Guide nas ontap-9 Cluster peer show - IP address unhealthy: Resolution Guide DP ontap-9 Gracefully shutdown and power up your storage system Resolution Guide hw ontap-9 How to troubleshoot missing LUNs, VMDK disks or RDM disks in SnapCenter SNAPX snapcenter Enabling virus scanning on an Vserver for ONTAP nas ontap-9 How to collect troubleshooting logs from OnCommand Insight Server ds_dii oncommand-insight How to perform a VASA Provider Disaster Recovery - Resolution Guide VIRT netapp-vasa-provider How to prepare for an A700 to A900 in chassis controller hardware upgrade hw aff-series OnCommand Insight Cisco Switch Data Source Resolution Guide ds_dii oncommand-insight How to troubleshoot CIFS Access Issues in ONTAP 9 using sectrace nas ontap-9 T6 Card Resolution Guide hw ontap-9 ONTAP Disk utilization and latency - Resolution Path perf ontap-9 OnCommand Insight Server backup and restore resolution guide ds_dii oncommand-insight StorageGRID 11.7 software upgrade resolution guide sgrid storagegrid Management tools (System Manager, AIQUM) impacted by unresponsive web services om ontap-system-manager SCW Disk Provisioning Resolution Guide SNAPX snapcenter E-Series drive states resolution guide esg e-series-systems PANIC : ECC error at DIMM-XX, Uncorrectable Machine Check Error Resolution guide hw fas-systems FAQ: SnapDiff Support in ONTAP DP snapdiff High NVRAM latency in Cloud Volumes ONTAP - Resolution Guide cloud_performance cloud-volumes-ontap-cvo System Manager access and authentication resolution guide om ontap-system-manager StorageFCAdapterFault_Alert - Resolution Guide metrocluster metrocluster How to get to the LOADER prompt Resolution Guide hw ontap-9 Hardware-assisted (HWassist) takeover - Resolution guide hw ontap-9 Ethernet Switch Health Monitor (CSHM) Alert Resolution Guide hw ontap-9 Troubleshooting Active IQ Digital Advisor om active-iq-digital-advisor Active IQ Unified Manager upgrade resolution guide om active-iq-unified-manager Altavault Drives Resolution Guide legacy altavault Active IQ Unified Manager Certificate Regeneration and Importing Resolution Guide om active-iq-unified-manager Unable to delete or rename files or folders - Resolution Guide nas ontap-9 Controller hardware upgrade for AFF and FAS systems resolution guide hw aff-series EMS secd.netlogon.noServers - Resolution Guide nas ontap-9 Active IQ Unified Manager and EMS Alerts Resolution Guide om active-iq-unified-manager Installing and configuring SnapCenter Plug-In for SAP HANA SNAPX snapcenter SnapCenter error - Could not get initiator information from host SNAPX snapcenter OnCommand Insight: HTTP 404 Error seen in the web interface after rebooting or restarting services ds_dii oncommand-insight StorageGRID software upgrade resolution guide sgrid storagegrid NDMP backup performance Resolution Guide DP ontap-9 nblade.execsOverLimit in EMS - Resolution Guide nas ontap-9 Resolution guide for SCV discovery SNAPX snapcenter Flash Cache NVMe Offline or Exhausted AutoSupport Message Resolution Guide hw aff-series How to troubleshoot StorageGRID unable to communicate with node (NDDOWN) sgrid storagegrid FAQ - ONTAP System Manager om ontap-system-manager E-Series SANtricity software upgrade issues resolution guide esg e-series-santricity-os-controller-software Deleting Backups, Clones, Hosts, Policies and Resource Groups in SnapCenter - Resolution Guide SNAPX snapcenter StorageGRID 11.4 software upgrade resolution guide sgrid storagegrid StorageGRID 11.9 software upgrade resolution guide sgrid storagegrid Volume move command fails Resolution Guide core clustered-data-ontap-8 FPOLICY EAGAIN Resolution Guide nas Not Set Common reasons "vserver cifs create" fails when trying to join Active Directory - Resolution Guide nas ontap-9 ONTAP Cluster switch log collection Resolution Guide hw fabric-interconnect-and-management-switches Drive replacement process for ONTAP systems hw Not Set Resolving Common ActiveIQ Unified Manager Alerts Resolution Guide om active-iq-unified-manager NetApp Bugs Online Tool Resolution Guide csib Not Set ONTAP AutoSupport (Transport HTTPS) Delivery Failure Resolution Guide core ontap-9 What are common commands to troubleshoot all OnCommand Insight FC Switch data sources? ds_dii oncommand-insight Install and configure SnapCenter Server SNAPX snapcenter AutoSupport support.netapp.com Back-end Resolution Guide generalsupport Not Set ONTAP with ESXi and NFSv4.1 - Resolution guide nas ontap-9 How to collect data from an ATTO FibreBridge metrocluster metrocluster Cisco Support - Resolution Guide globalops fabric-interconnect-and-management-switches How to manage ONTAP SSL certificates via System Manager om ontap-system-manager What causes a port to be No_Sync in Fabric OS? san fabric-interconnect-and-management-switches ONTAP Upgrade (During Upgrade) Resolution Guide core ontap-9 SnapCenter Plug-In for SQL retention issues - Resolution Guide SNAPX snapcenter Troubleshooting WFA installation issues legacy oncommand-workflow-automation-wfa Resolution Guide for Data Warehouse Extract Transfer Load (ETL) from OnCommand Insight Server connector ds_dii oncommand-insight-data-warehouse How to troubleshoot correctable memory errors on FAS and AFF systems hw ontap-9 How to troubleshoot FC ports Resolution guide hw Not Set DDNS - Dynamic DNS - Resolution Guide nas ontap-9 How to troubleshoot Ethernet ports Resolution guide hw Not Set "sis.changelog.full" warning message in EMS log - Resolution Guide core ontap-9 How to diagnose and mitigate impact due to CVE-2022-38023 - Resolution Guide nas ontap-9 E-Series controller lockdown resolution guide esg e-series-systems Installing and configuring SnapCenter Plug-In for Exchange SNAPX snapcenter SP/ BMC Internal Ethernet Switch Resolution Guide hw ontap-9 AFF A900 Resolution Guide hw aff-series ONTAP Configuration Backup Resolution Guide core ontap-9 Post SP/BMC Firmware upgrade issues hw Not Set Image update errors during SP/BMC Firmware upgrade hw Not Set Active IQ Unified Manager alert configuration and management Resolution Guide om active-iq-unified-manager FAQ: SnapMirror Lag DP snapmirror Active IQ Unified Manager High CPU Usage - Resolution Guide om active-iq-unified-manager ONTAP Tools for VMware vSphere: A primer on how discovery works and can be adjusted VIRT virtual-storage-console-for-vmware-vsphere Unable to add cluster to Active IQ Unified Manager resolution guide om active-iq-unified-manager NFSv4 Storepool - Resolution guide nas ontap-9 ONTAP SP and BMC log collection Resolution Guide hw aff-series How to troubleshoot FlexGroup performance issues perf ontap-9 How to renew SSL Certificate for OnCommand Insight, Data WareHouse and Cognos applications ds_dii oncommand-insight Data Infrastructure Insights Acquisition Unit install/upgrade Resolution Guide ds_dii data-infrastructure-insights SMB - Resolution Guide nas ontap-9 NAS auditing for CIFS and NFS - FAQ nas ontap-9 Managing the SnapCenter MySQL repository SNAPX snapcenter What logs to collect for a down system with a BMC hw fas-systems ONTAP Hardware system-level diagnostics Resolution Guide hw Not Set Creating scanner pools, applying scanner policy, and managing pools for ONTAP nas ontap-9 AIQ Unified Manager Active Directory remote authentication resolution guide om active-iq-unified-manager ONTAP Data Processing latency - Resolution Path perf ontap-9 How to resolve ONTAP ports degraded by Layer 2 reachability nas ontap-9
