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Resolution and Troubleshooting Guides

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Resolution Guides are high-value content, created by technical experts, based on analysis of content usage patterns. These guides contain KBs that are logically grouped to improve the Self-Service experience for a specific topic, product, or technology. The guides cover Technical Topics/Concepts related to a common theme, Solutions for generic/common issues, and Knowledge related to a single topic.

KB Title
system health subsystem show output displays CIFS-NDO is in degraded state - Resolution Guidenasontap-9
Antivirus/Vscan setup and troubleshooting for ONTAPnasontap-9
Active IQ Unified Manager time drift issuesomactive-iq-unified-manager
EMS secd.lsa.noServers - Resolution Guidenasontap-9
DNS timeouts from DNS servers within configured timeout for ONTAP 9nasontap-9
How to perform a system health check after a Data ONTAP upgrade or hardware replacement: Resolution Guidecoreontap-9
ONTAP Hardware FRU Reseat Procedure - Resolution Guidehwontap-9
StorageGRID AWS S3 HTTP error codes reference resolution guidesgridstoragegrid
ONTAP image upgrade path Resolution guidecoreontap-9
Node takeover fails with ASUP message callhome.sfo.disabled.freq - Resolution Guidecoreontap-9
Port Troubleshooting Resolution Guidehwontap-9
FabricPool SAN Host Resolution Guidesanontap-9
FCVI Resolution GuidemetroclusterNot Set
What is the native VLAN in ONTAP 9?nasontap-9
ONTAP file and directory structure Resolution Guidecoreontap-9
NDMP Authentication Resolution Guidedpndmp
Active IQ Unified Manager SAML Authentication Resolution Guideomactive-iq-unified-manager
Failed to delete SnapMirror snapshot - Resolution Guidedpsnapmirror
Known issues that can cause installation failure of Data WareHouse; Resolution Guideds_diioncommand-insight-data-warehouse
E-Series bypassed drive failure resolution guideesge-series-systems
StorageGRID AutoSupport alarms/alerts resolution guidesgridstoragegrid
StorageGRID Information Lifecycle Management (ILM) resolution guidesgridstoragegrid
StorageGRID 11.4 and above AutoSupport alerts resolution guidesgridstoragegrid
How to remove nodes from a MetroCluster configuration - Resolution Guidemetroclustermetrocluster
File reappears after being deleted - Resolution Guidenasontap-9
FAS and AFF boot device Resolution Guidehwfas-systems
Slow performance due to SnapMirror Synchronousperfontap-9
Data at rest software encryption ONTAP image Resolution Guidecoreontap-9
NetApp Support Site (NSS) resolution guidecsibNot Set
Domain Controller not responding - Resolution Guidenasontap-9
Latency increases suddenly while using QoS - Resolution Guideperfontap-9
ONTAP EMS message "csm.mismatchRemoteDevice" resolution guidecoreontap-9
Common issues for: 'No space left on device' for SnapMirror and SnapVaultdpsnapmirror
Apache Log4j Vulnerability - Resolution GuidegeneralsupportNot Set
How to troubleshoot PCI/NMI, UMCE, and nested machine check exception panicshwaff-series
How to reclaim space in an aggregate that is full?coreontap-9
ONTAP 9 Performance - Resolution Pathperfontap-9
High CPU utilization - Resolution Pathperfontap-9
AFF A400/FAS8300/FAS8700 nvmem.battery alerts Resolution Guidehwaff-series
How to restore data in ONTAPdpsnapmirror
StorageGRID Decommission resolution guidesgridstoragegrid
BYPASSED disk and ENCLOSURE BYPASSED - Resolution GuidehwNot Set
NetApp Support Communications and Subscriptions Resolution GuidegeneralsupportNot Set
Active IQ Unified Manager Performance Data Collection - Resolution Guideomactive-iq-unified-manager
Active IQ Unified Manager database backup and restore resolution guideomactive-iq-unified-manager
ONTAP AutoSupport (Transport SMTP) Delivery Failure Resolution Guidecoreontap-9
SP HBT STOPPED - Resolution Guidehwfas-systems
NFSv4 ACL - Resolution Guidenasontap-9
Error 404 or page not available when accessing Active IQ Unified Manageromactive-iq-unified-manager
Unable to access NetApp's Data Warehouse Cognos user interface resolution guideds_diioncommand-insight-data-warehouse
E-Series SANtricity software upgrade resolution guideesge-series-santricity-os-controller-software
SnapMirror Update Failures Resolution Guidedpsnapmirror
Active IQ Unified Manager collecting inventory from cluster resolution guideomoncommand-unified-manager
SFP Resolution guidehwfas-systems
How to disable TLS 1.0 and TLS 1.1 in ONTAP and System Managercoreontap-9
SnapCenter fails to discover disksSNAPXsnapcenter
StorageGRID AWS S3 resolution guidesgridstoragegrid
StorageGRID SANtricity software upgrade resolution guidesgridstoragegrid
CIFS Access - Authentication - Resolution Guidenasontap-9
Resetting the status of scanned files for ONTAPnasontap-9
FAS9500 Resolution Guidehwfas-systems
SnapCenter Multi-Factor Authentication Resolution GuideSNAPXsnapcenter
NFS ops on NTFS security style volumes - Resolution Guidenasontap-9
Installing and configuring SnapCenter Plug-In for WindowsSNAPXsnapcenter
SnapCenter Certificate Resolution GuideSNAPXsnapcenter
Node is out of CLAM quorum: Unplanned Node Faultcoreontap-9
Varonis FPolicy disconnecting repeatedly - Resolution Guidenasontap-9
Active IQ Unified Manager Resolution Guide for issues with monitoring VMware Virtual Machineomactive-iq-unified-manager
StorageGRID expansions resolution guidesgridstoragegrid
Azure Cloud Volumes ONTAP - SVM Data LIF connectivity problems - Resolution Guidemicrosoft_azurecloud-volumes-ontap-cvo
Data Warehouse DB2 user or DB2 Service stops access to Cognos reporting portal Resolution Guideds_diioncommand-insight-data-warehouse
Configuring on-access scanning for ONTAPnasontap-9
SCE VSS_E_UNEXPECTED_PROVIDER_ERROR errorsSNAPXsnapcenter
Installing and configuring SnapCenter Plug-In for SQLSNAPXsnapcenter
Standalone SQL AG instance not available for backupSNAPXsnapcenter
StorageGRID resolution guidesgridstoragegrid
Active IQ Unified Manager Japanese environment specific issue Resolution Guideomactive-iq-unified-manager
Useful commands for MetroCluster FC and IP switchesmetroclustermetrocluster
Navigating Network Address Translation with NFS - Resolution Guidenasontap-9
SCE Backup Failure Resolution Guide for VSS ErrorsSNAPXsnapcenter
FAQ: NDMP File historydpndmp
Service Processor (SP) and Baseboard Management Controller (BMC) Resolution Guidehwontap-9
ONTAP Upgrade (Post Upgrade) Resolution Guidecoreontap-9
ONTAP Upgrade Resolution Guidecoreontap-9
Permissions troubleshooting resolution guide for ONTAPnasontap-9
Configuring on-demand scanning for ONTAPnasontap-9
Cluster peering encryption ciphers Resolution Guidedpsnapmirror
Renew TLS/SSL Certificate in ONTAP 9 - Resolution Guidecoreontap-9
FabricPool using StorageGrid - Performance Resolution Guideperfontap-9
secd.kerberos.preauth - Resolution GuidenasNot Set
Downloading issues during SP/BMC Firmware upgradehwNot Set
XCP NFS reports stale filehandle in xcp.lognasnetapp-xcp
StorageGRID 11.8 software upgrade resolution guidesgridstoragegrid
Console Port connections for ONTAP platforms Resolution guidehwontap-9
Unable to determine if device is joined to a domain - Resolution Guidenasontap-9
Alert from Unified Manager: Cluster Not Reachable Resolution Guideomactive-iq-unified-manager
E-Series performance resolution guideesge-series-systems
How to collect troubleshooting logs for SnapCenter and SnapManager productsSNAPXsnapcenter
Installing and configuring SnapCenter Plug-In for OracleSNAPXsnapcenter
Common EMC Solutions Enabler error messages logged by OnCommand Insightds_diioncommand-insight
Resolution Guide for the Mount-SdSnapshot failed issue in SMBRSNAPXsingle-mailbox-recovery-smbr
Chassis Power Resolution GuidehwNot Set
Data WareHouse Installation issues caused by DB2 User or DB2 services Resolution Guideds_diioncommand-insight-data-warehouse
CIFS Access - Authorization - Resolution Guidenasontap-9
SCO Point-In-Time Restore Resolution GuideSNAPXsnapcenter
FabricPool using StorageGrid - Performance Resolution Guideperfontap-9
Known issues that can cause installation failure of OnCommand Insight; Resolution Guideds_diioncommand-insight
FAQ: Active IQ Unified Manager Event Managementomactive-iq-unified-manager
ONTAP date set to the future may cause issues with some system filescoreontap-9
How to restart SnapCenter servicesSNAPXsnapcenter
Why is the giveback of an ONTAP aggregate vetoed?coreontap-9
StorageGRID AutoSupport alarms resolution guidesgridstoragegrid
Brocade Switch Port is offline with No_Light state - Resolution Guidebrocadefabric-interconnect-and-management-switches
SnapCenter Plug-in for VMware vSphere Japanese GUI specific issue Resolution GuideSNAPXsnapcenter
Volumes missing in ONTAP System Manager after upgrade to 9.8+omontap-system-manager
Resolution and Troubleshooting GuidestoolsNot Set
Security Vulnerability Resolution guidegeneralsupportNot Set
Workflow Automation application authentication resolution guidelegacyoncommand-workflow-automation-wfa
How to collect logs for OnCommand Insight, Data Warehouse and Cognos; Resolution Guideds_diioncommand-insight
Cluster Interconnect Latency - Resolution Pathperfontap-9
E-Series multipathing resolution guideesge-series-systems
Active IQ Unified Manager is downomactive-iq-unified-manager
Resolution Guide for Error 0x8007054F An internal error occurrednasontap-9
E-Series drives resolution guideesge-series-systems
OnCommand Insight Data Warehouse backup and restore resolution guideds_diioncommand-insight-data-warehouse
Unexpected Shutdown - MULTIPLE CHASSIS FAN FAILED: System will shut down in 2 minutes - Resolution Guidehwaff-series
Vscan server installation and configuration for ONTAPnasontap-9
SnapMirror storage efficiency configurations and behavior - Resolution Guidedpsnapmirror
ONTAP Hardware FRU remote powercycle procedure - Resolution Guidehwontap-9
Stale file handle error for NFSv3 and NFSV4nasontap-9
Entering FM state:5 because mbFound:0 Resolution guidehwaff-series
Active IQ Unified Manager Cluster Polling Stuck Resolution Guideomactive-iq-unified-manager
NFS export displays owner and group as nobody - Resolution Guidenasontap-9
StorageGRID 11.3 software upgrade resolution guidesgridstoragegrid
ONTAP Upgrade (Pre-Upgrade) Resolution Guidecoreontap-9
OnCommand Insight Brocade Switch Data Source Resolution Guideds_diioncommand-insight
Resolution guide for SnapMirror/SnapVault issues in SnapCenterSNAPXsnapcenter
Configuration issues in SnapCenter Plug-in for Oracle and Plug-in for SAP HANASNAPXsnapcenter
ONTAP Products: Password Recovery - Resolution Guidecoreontap-9
How to Handle watchdog resets (WDR)hwfas-systems
Capturing packet traces in ONTAP and clients - Resolution Guidenasontap-9
Poor client performance but ONTAP latency is good - Resolution Guideperfontap-9
NetApp Console inactive agent resolution guidenetapp_console_platformnetapp_console
How to troubleshoot SAS ports Resolution guidehwNot Set
StorageGRID node in unknown/down/stuck state resolution guidesgridstoragegrid
EMS log reports "Nblade.cifsShrConnectFailed" error - Resolution Guidenasontap-9
E-Series drive failures resolution guideesge-series-systems
How to create and import CA signed certificate into OCI and DWH 7.3.Xds_diioncommand-insight
Cloud Volumes ONTAP NVlog transfer bottleneck - Resolution Pathperfcloud-volumes-ontap-cvo
Files appear to be missing when accessing a CIFS sharenasontap-9
Removing stale (foreign aggregates) from ONTAP - Resolution guidehwontap-9
PPR memory test passed yet the LED fault light stays ON: Resolution Guidehwontap-9
ONTAP drive failed with "Failed-Unsupported" status - Resolution Guidehwdisk-drives
Spares Low Resolution guidehwdisk-drives
Takeover not possible: Resolution Guidecoreontap-9
ONTAP storage efficiency Resolution guidecoreontap-9
QOS workloads are not synchronized in a MetroCluster setup - Resolution Guidemetroclustermetrocluster
E-Series resolution guideesge-series-systems
Possible causes for high NFS latency - Resolution Guidenasontap-9
MetroCluster IP Operations - Resolution Guidemetroclustermetrocluster
ONTAP Vscan (Antivirus) and Antivirus Connector (AVConnector) Resolution guidenasontap-9
StorageGRID 12.0 software upgrade resolution guidesgridstoragegrid
WARNING: there do not appear to be any disks attached to the system Resolution Guidehwdisk-drives
StorageGRID 11.5 software upgrade resolution guidesgridstoragegrid
StorageGRID Fibre Channel resolution guidesgridstoragegrid
SnapCenter Deleted/Renamed SQL Database Resolution GuideSNAPXsnapcenter
How to address network latency in a SAN environment - Resolution Guideperfontap-9
StorageGRID Ethernet resolution guidesgridstoragegrid
ONTAP Disk Ownership and Assignment – Resolution GuidehwNot Set
NFS server not responding - Resolution Guidenasontap-9
Setting Access and Ownership of NTFS Files and Folders - Resolution Guidenasontap-9
How to suppress automatic case creation during scheduled maintenance windows Resolution guidecoreontap-9
SC plug-in upgrade or install has invalid package pathSNAPXsnapcenter
How to locate and collect NDMP debug and backup logs in all versions of ONTAPdpndmp
What is the ONTAP inode cache?perfontap-9
SyncMirror Plex Failed - Resolution Guidemetroclusterontap-9
FAQ: Installing and Updating Third-Party Components in Active IQ Unified Manageromactive-iq-unified-manager
How to upgrade the TPM firmware Resolution Guidehwfas-systems
How to troubleshoot unreachable LIFs?nasNot Set
ONTAP AutoSupport Networking resolution guidecoreontap-9
ONTAP AutoSupport Resolution Guidecoreontap-9
ONTAP prompts and command Resolution guidehwontap-9
Cloud Volumes ONTAP - Disk utilization and latency - Resolution Guidecloud_performancecloud-volumes-ontap-cvo
EMS secd.ldap.noServers - Resolution Guidenasontap-9
Cluster peer show - IP address unhealthy: Resolution Guidedpontap-9
Gracefully shutdown and power up your storage system Resolution Guidehwontap-9
How to troubleshoot missing LUNs, VMDK disks or RDM disks in SnapCenterSNAPXsnapcenter
Enabling virus scanning on an Vserver for ONTAPnasontap-9
How to collect troubleshooting logs from OnCommand Insight Serverds_diioncommand-insight
How to perform a VASA Provider Disaster Recovery - Resolution Guidevirtnetapp-vasa-provider
How to prepare for an A700 to A900 in chassis controller hardware upgradehwaff-series
OnCommand Insight Cisco Switch Data Source Resolution Guideds_diioncommand-insight
How to troubleshoot CIFS Access Issues in ONTAP 9 using sectracenasontap-9
T6 Card Resolution Guidehwontap-9
ONTAP Disk utilization and latency - Resolution Pathperfontap-9
OnCommand Insight Server backup and restore resolution guideds_diioncommand-insight
StorageGRID 11.7 software upgrade resolution guidesgridstoragegrid
Management tools (System Manager, AIQUM) impacted by unresponsive web servicesomontap-system-manager
SCW Disk Provisioning Resolution GuideSNAPXsnapcenter
E-Series drive states resolution guideesge-series-systems
PANIC : ECC error at DIMM-XX, Uncorrectable Machine Check Error Resolution guidehwfas-systems
FAQ: SnapDiff Support in ONTAPdpsnapdiff
High NVRAM latency in Cloud Volumes ONTAP - Resolution Guidecloud_performancecloud-volumes-ontap-cvo
System Manager access and authentication resolution guideomontap-system-manager
StorageFCAdapterFault_Alert - Resolution Guidemetroclustermetrocluster
How to get to the LOADER prompt Resolution Guidehwontap-9
Hardware-assisted (HWassist) takeover - Resolution guidehwontap-9
Ethernet Switch Health Monitor (CSHM) Alert Resolution Guidehwontap-9
Troubleshooting Active IQ Digital Advisoromactive-iq-digital-advisor
Active IQ Unified Manager upgrade resolution guideomactive-iq-unified-manager
Altavault Drives Resolution Guidelegacyaltavault
Active IQ Unified Manager Certificate Regeneration and Importing Resolution Guideomactive-iq-unified-manager
Unable to delete or rename files or folders - Resolution Guidenasontap-9
Controller hardware upgrade for AFF and FAS systems resolution guidehwaff-series
EMS secd.netlogon.noServers - Resolution Guidenasontap-9
Active IQ Unified Manager and EMS Alerts Resolution Guideomactive-iq-unified-manager
Installing and configuring SnapCenter Plug-In for SAP HANASNAPXsnapcenter
SnapCenter error - Could not get initiator information from hostSNAPXsnapcenter
OnCommand Insight: HTTP 404 Error seen in the web interface after rebooting or restarting servicesds_diioncommand-insight
StorageGRID software upgrade resolution guidesgridstoragegrid
NDMP backup performance Resolution Guidedpontap-9
nblade.execsOverLimit in EMS - Resolution Guidenasontap-9
Resolution guide for SCV discoverySNAPXsnapcenter
Flash Cache NVMe Offline or Exhausted AutoSupport Message Resolution Guidehwaff-series
How to troubleshoot StorageGRID unable to communicate with node (NDDOWN)sgridstoragegrid
FAQ - ONTAP System Manageromontap-system-manager
E-Series SANtricity software upgrade issues resolution guideesge-series-santricity-os-controller-software
Post SP/BMC Firmware upgrade issueshwNot Set
Image update errors during SP/BMC Firmware upgradehwNot Set
ONTAP Hardware system-level diagnostics Resolution GuidehwNot Set
Drive replacement process for ONTAP systemshwNot Set
AFF A900 Resolution Guidehwaff-series
ONTAP Configuration Backup Resolution Guidecoreontap-9
NAS auditing for CIFS and NFS - FAQnasontap-9
How to renew SSL Certificate for OnCommand Insight, Data WareHouse and Cognos applicationsds_diioncommand-insight
How to troubleshoot FlexGroup performance issuesperfontap-9
Resolving Common ActiveIQ Unified Manager Alerts Resolution Guideomactive-iq-unified-manager
Install and configure SnapCenter ServerSNAPXsnapcenter
SMB - Resolution Guidenasontap-9
Managing the SnapCenter MySQL repositorySNAPXsnapcenter
What logs to collect for a down system with a BMChwfas-systems
SP/ BMC Internal Ethernet Switch Resolution Guidehwontap-9
ONTAP SP and BMC log collection Resolution Guidehwaff-series
ONTAP Cluster switch log collection Resolution Guidehwfabric-interconnect-and-management-switches
How to manage ONTAP SSL certificates via System Manageromontap-system-manager
ONTAP with ESXi and NFSv4.1 - Resolution guidenasontap-9
FAQ: SnapMirror Lagdpsnapmirror
Common reasons "vserver cifs create" fails when trying to join Active Directory - Resolution Guidenasontap-9
Volume move command fails Resolution Guidecoreclustered-data-ontap-8
StorageGRID 11.9 software upgrade resolution guidesgridstoragegrid
FPOLICY EAGAIN Resolution GuidenasNot Set
StorageGRID 11.4 software upgrade resolution guidesgridstoragegrid
AIQ Unified Manager Active Directory remote authentication resolution guideomactive-iq-unified-manager
NFSv4 Storepool - Resolution guidenasontap-9
Data Infrastructure Insights Acquisition Unit install/upgrade Resolution Guideds_diidata-infrastructure-insights
Unable to add cluster to Active IQ Unified Manager resolution guideomactive-iq-unified-manager
How to troubleshoot FC ports Resolution guidehwNot Set
How to diagnose and mitigate impact due to CVE-2022-38023 - Resolution Guidenasontap-9
DDNS - Dynamic DNS - Resolution Guidenasontap-9
ONTAP Tools for VMware vSphere: A primer on how discovery works and can be adjustedvirtvirtual-storage-console-for-vmware-vsphere
Installing and configuring SnapCenter Plug-In for ExchangeSNAPXsnapcenter
Creating scanner pools, applying scanner policy, and managing pools for ONTAPnasontap-9
Cisco Support - Resolution Guideglobalopsfabric-interconnect-and-management-switches
Active IQ Unified Manager alert configuration and management Resolution Guideomactive-iq-unified-manager
"sis.changelog.full" warning message in EMS log - Resolution Guidecoreontap-9
How to troubleshoot correctable memory errors on FAS and AFF systemshwontap-9
Active IQ Unified Manager High CPU Usage - Resolution Guideomactive-iq-unified-manager
Resolution Guide for Data Warehouse Extract Transfer Load (ETL) from OnCommand Insight Server connectords_diioncommand-insight-data-warehouse
NetApp Bugs Online Tool Resolution GuidecsibNot Set
ONTAP AutoSupport (Transport HTTPS) Delivery Failure Resolution Guidecoreontap-9
Deleting Backups, Clones, Hosts, Policies and Resource Groups in SnapCenter - Resolution GuideSNAPXsnapcenter
What are common commands to troubleshoot all OnCommand Insight FC Switch data sources?ds_diioncommand-insight
AutoSupport support.netapp.com Back-end Resolution GuidegeneralsupportNot Set
How to collect data from an ATTO FibreBridgemetroclustermetrocluster
How to troubleshoot Ethernet ports Resolution guidehwNot Set
E-Series controller lockdown resolution guideesge-series-systems
How to resolve ONTAP ports degraded by Layer 2 reachabilitynasontap-9
ONTAP Upgrade (During Upgrade) Resolution Guidecoreontap-9
SnapCenter Plug-In for SQL retention issues - Resolution GuideSNAPXsnapcenter
What causes a port to be No_Sync in Fabric OS?sanfabric-interconnect-and-management-switches
Troubleshooting WFA installation issueslegacyoncommand-workflow-automation-wfa
ONTAP Data Processing latency - Resolution Pathperfontap-9

 

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