KB Title Specialty Product Category Active IQ Unified Manager time drift issues OM active-iq-unified-manager ONTAP Hardware FRU Reseat Procedure - Resolution Guide HW ontap-9 StorageGRID AWS S3 HTTP error codes reference resolution guide sgrid storagegrid Node takeover fails with ASUP message callhome.sfo.disabled.freq - Resolution Guide core ontap-9 FabricPool SAN Host Resolution Guide san ontap-9 FCVI Resolution Guide metrocluster Not Set ONTAP file and directory structure Resolution Guide core ontap-9 Known issues that can cause installation failure of Data WareHouse; Resolution Guide ds_dii oncommand-insight-data-warehouse StorageGRID AutoSupport alarms/alerts resolution guide sgrid storagegrid StorageGRID 11.4 and above AutoSupport alerts resolution guide sgrid storagegrid How to remove nodes from a MetroCluster configuration - Resolution Guide metrocluster metrocluster NetApp Support Site (NSS) resolution guide csib Not Set Latency increases suddenly while using QoS - Resolution Guide Perf ontap-9 ONTAP EMS message "csm.mismatchRemoteDevice" resolution guide core ontap-9 Apache Log4j Vulnerability - Resolution Guide generalsupport Not Set AFF A400/FAS8300/FAS8700 nvmem.battery alerts Resolution Guide HW aff-series FAS and AFF boot device Resolution Guide HW fas-systems DNS timeouts from DNS servers within configured timeout for ONTAP 9 nas ontap-9 Antivirus/Vscan setup and troubleshooting for ONTAP nas ontap-9 Failed to delete SnapMirror snapshot - Resolution Guide dp snapmirror What is the native VLAN in ONTAP 9? nas ontap-9 Domain Controller not responding - Resolution Guide nas ontap-9 system health subsystem show output displays CIFS-NDO is in degraded state - Resolution Guide nas ontap-9 Slow performance due to SnapMirror Synchronous Perf ontap-9 E-Series bypassed drive failure resolution guide esg e-series-systems Data at rest software encryption ONTAP image Resolution Guide core ontap-9 How to reclaim space in an aggregate that is full? core ontap-9 How to troubleshoot PCI/NMI, UMCE, and nested machine check exception panics HW aff-series How to perform a system health check after a Data ONTAP upgrade or hardware replacement: Resolution Guide core ontap-9 Port Troubleshooting Resolution Guide HW ontap-9 High CPU utilization - Resolution Path Perf ontap-9 Active IQ Unified Manager SAML Authentication Resolution Guide OM active-iq-unified-manager ONTAP 9 Performance - Resolution Path Perf ontap-9 EMS secd.lsa.noServers - Resolution Guide nas ontap-9 ONTAP image upgrade path Resolution guide core ontap-9 NDMP Authentication Resolution Guide dp ndmp StorageGRID Decommission resolution guide sgrid storagegrid StorageGRID Information Lifecycle Management (ILM) resolution guide sgrid storagegrid How to restore data in ONTAP dp snapmirror File reappears after being deleted - Resolution Guide nas ontap-9 Common issues for: 'No space left on device' for SnapMirror and SnapVault dp snapmirror BYPASSED disk and ENCLOSURE BYPASSED - Resolution Guide HW Not Set NetApp Support Communications and Subscriptions Resolution Guide generalsupport Not Set Active IQ Unified Manager Performance Data Collection - Resolution Guide OM active-iq-unified-manager Unable to access NetApp's Data Warehouse Cognos user interface resolution guide ds_dii oncommand-insight-data-warehouse E-Series SANtricity software upgrade resolution guide esg e-series-santricity-os-controller-software Active IQ Unified Manager collecting inventory from cluster resolution guide OM oncommand-unified-manager How to disable TLS 1.0 and TLS 1.1 in ONTAP and System Manager core ontap-9 SnapCenter fails to discover disks SNAPX snapcenter Resetting the status of scanned files for ONTAP nas ontap-9 FAS9500 Resolution Guide HW fas-systems SnapCenter Multi-Factor Authentication Resolution Guide SNAPX snapcenter Installing and configuring SnapCenter Plug-In for Windows SNAPX snapcenter Active IQ Unified Manager Resolution Guide for issues with monitoring VMware Virtual Machine OM active-iq-unified-manager Azure Cloud Volumes ONTAP - SVM Data LIF connectivity problems - Resolution Guide microsoft_azure cloud-volumes-ontap-cvo Data Warehouse DB2 user or DB2 Service stops access to Cognos reporting portal Resolution Guide ds_dii oncommand-insight-data-warehouse SCE VSS_E_UNEXPECTED_PROVIDER_ERROR errors SNAPX snapcenter Installing and configuring SnapCenter Plug-In for SQL SNAPX snapcenter Standalone SQL AG instance not available for backup SNAPX snapcenter Active IQ Unified Manager Japanese environment specific issue Resolution Guide OM active-iq-unified-manager Navigating Network Address Translation with NFS - Resolution Guide nas ontap-9 SCE Backup Failure Resolution Guide for VSS Errors SNAPX snapcenter ONTAP Upgrade (Post Upgrade) Resolution Guide core ontap-9 ONTAP Upgrade Resolution Guide core ontap-9 Cluster peering encryption ciphers Resolution Guide dp snapmirror ONTAP AutoSupport (Transport SMTP) Delivery Failure Resolution Guide core ontap-9 Error 404 or page not available when accessing Active IQ Unified Manager OM active-iq-unified-manager SFP Resolution guide HW fas-systems Service Processor (SP) and Baseboard Management Controller (BMC) Resolution Guide HW ontap-9 SnapCenter Certificate Resolution Guide SNAPX snapcenter CIFS Access - Authentication - Resolution Guide nas ontap-9 SP HBT STOPPED - Resolution Guide HW fas-systems NFSv4 ACL - Resolution Guide nas ontap-9 SnapMirror Update Failures Resolution Guide dp snapmirror Node is out of CLAM quorum: Unplanned Node Fault core ontap-9 StorageGRID expansions resolution guide sgrid storagegrid StorageGRID SANtricity software upgrade resolution guide sgrid storagegrid StorageGRID resolution guide sgrid storagegrid NFS ops on NTFS security style volumes - Resolution Guide nas ontap-9 Useful commands for MetroCluster FC and IP switches metrocluster metrocluster Active IQ Unified Manager database backup and restore resolution guide OM active-iq-unified-manager Permissions troubleshooting resolution guide for ONTAP nas ontap-9 FAQ: NDMP File history dp ndmp StorageGRID AWS S3 resolution guide sgrid storagegrid Configuring on-access scanning for ONTAP nas ontap-9 Configuring on-demand scanning for ONTAP nas ontap-9 Varonis FPolicy disconnecting repeatedly - Resolution Guide nas ontap-9 Renew TLS/SSL Certificate in ONTAP 9 - Resolution Guide core ontap-9 FabricPool using StorageGrid - Performance Resolution Guide Perf ontap-9 Downloading issues during SP/BMC Firmware upgrade HW Not Set StorageGRID 11.8 software upgrade resolution guide sgrid storagegrid Installing and configuring SnapCenter Plug-In for Oracle SNAPX snapcenter Resolution Guide for the Mount-SdSnapshot failed issue in SMBR SNAPX single-mailbox-recovery-smbr Chassis Power Resolution Guide HW Not Set SCO Point-In-Time Restore Resolution Guide SNAPX snapcenter FabricPool using StorageGrid - Performance Resolution Guide Perf ontap-9 Known issues that can cause installation failure of OnCommand Insight; Resolution Guide ds_dii oncommand-insight FAQ: Active IQ Unified Manager Event Management OM active-iq-unified-manager ONTAP date set to the future may cause issues with some system files core ontap-9 How to restart SnapCenter services SNAPX snapcenter Why is the giveback of an ONTAP aggregate vetoed? core ontap-9 StorageGRID AutoSupport alarms resolution guide sgrid storagegrid SnapCenter Plug-in for VMware vSphere Japanese GUI specific issue Resolution Guide SNAPX snapcenter Volumes missing in ONTAP System Manager after upgrade to 9.8+ OM ontap-system-manager Resolution and Troubleshooting Guides tools Not Set Workflow Automation application authentication resolution guide legacy oncommand-workflow-automation-wfa How to collect logs for OnCommand Insight, Data Warehouse and Cognos; Resolution Guide ds_dii oncommand-insight OnCommand Insight Data Warehouse backup and restore resolution guide ds_dii oncommand-insight-data-warehouse Unexpected Shutdown - MULTIPLE CHASSIS FAN FAILED: System will shut down in 2 minutes - Resolution Guide HW aff-series ONTAP Hardware FRU remote powercycle procedure - Resolution Guide HW ontap-9 Active IQ Unified Manager Cluster Polling Stuck Resolution Guide OM active-iq-unified-manager NFS export displays owner and group as nobody - Resolution Guide nas ontap-9 StorageGRID 11.3 software upgrade resolution guide sgrid storagegrid OnCommand Insight Brocade Switch Data Source Resolution Guide ds_dii oncommand-insight Resolution guide for SnapMirror/SnapVault issues in SnapCenter SNAPX snapcenter Configuration issues in SnapCenter Plug-in for Oracle and Plug-in for SAP HANA SNAPX snapcenter Active IQ Unified Manager is down OM active-iq-unified-manager ONTAP Products: Password Recovery - Resolution Guide core ontap-9 Capturing packet traces in ONTAP and clients - Resolution Guide nas ontap-9 E-Series multipathing resolution guide esg e-series-systems How to collect troubleshooting logs for SnapCenter and SnapManager products SNAPX snapcenter Brocade Switch Port is offline with No_Light state - Resolution Guide brocade fabric-interconnect-and-management-switches Security Vulnerability Resolution guide generalsupport Not Set Resolution Guide for Error 0x8007054F An internal error occurred nas ontap-9 Cluster Interconnect Latency - Resolution Path Perf ontap-9 Poor client performance but ONTAP latency is good - Resolution Guide Perf ontap-9 SnapMirror storage efficiency configurations and behavior - Resolution Guide dp snapmirror How to Handle watchdog resets (WDR) HW fas-systems Vscan server installation and configuration for ONTAP nas ontap-9 XCP NFS reports stale filehandle in xcp.log nas netapp-xcp E-Series drives resolution guide esg e-series-systems Console Port connections for ONTAP platforms Resolution guide HW ontap-9 Data WareHouse Installation issues caused by DB2 User or DB2 services Resolution Guide ds_dii oncommand-insight-data-warehouse Entering FM state:5 because mbFound:0 Resolution guide HW aff-series CIFS Access - Authorization - Resolution Guide nas ontap-9 secd.kerberos.preauth - Resolution Guide nas Not Set Common EMC Solutions Enabler error messages logged by OnCommand Insight ds_dii oncommand-insight E-Series performance resolution guide esg e-series-systems Alert from Unified Manager: Cluster Not Reachable Resolution Guide OM active-iq-unified-manager Unable to determine if device is joined to a domain - Resolution Guide nas ontap-9 Stale file handle error for NFSv3 and NFSV4 nas ontap-9 ONTAP Upgrade (Pre-Upgrade) Resolution Guide core ontap-9 NetApp Console inactive agent resolution guide netapp_console_platform netapp_console How to troubleshoot SAS ports Resolution guide HW Not Set EMS log reports "Nblade.cifsShrConnectFailed" error - Resolution Guide nas ontap-9 E-Series drive failures resolution guide esg e-series-systems How to create and import CA signed certificate into OCI and DWH 7.3.X ds_dii oncommand-insight Cloud Volumes ONTAP NVlog transfer bottleneck - Resolution Path Perf cloud-volumes-ontap-cvo Takeover not possible: Resolution Guide core ontap-9 ONTAP storage efficiency Resolution guide core ontap-9 QOS workloads are not synchronized in a MetroCluster setup - Resolution Guide metrocluster metrocluster MetroCluster IP Operations - Resolution Guide metrocluster metrocluster WARNING: there do not appear to be any disks attached to the system Resolution Guide HW disk-drives SnapCenter Deleted/Renamed SQL Database Resolution Guide SNAPX snapcenter ONTAP Disk Ownership and Assignment – Resolution Guide HW Not Set How to suppress automatic case creation during scheduled maintenance windows Resolution guide core ontap-9 SC plug-in upgrade or install has invalid package path SNAPX snapcenter SyncMirror Plex Failed - Resolution Guide metrocluster ontap-9 FAQ: Installing and Updating Third-Party Components in Active IQ Unified Manager OM active-iq-unified-manager How to troubleshoot unreachable LIFs? nas Not Set ONTAP AutoSupport Networking resolution guide core ontap-9 ONTAP AutoSupport Resolution Guide core ontap-9 Cloud Volumes ONTAP - Disk utilization and latency - Resolution Guide cloud_performance cloud-volumes-ontap-cvo Setting Access and Ownership of NTFS Files and Folders - Resolution Guide nas ontap-9 Possible causes for high NFS latency - Resolution Guide nas ontap-9 Removing stale (foreign aggregates) from ONTAP - Resolution guide HW ontap-9 ONTAP Vscan (Antivirus) and Antivirus Connector (AVConnector) Resolution guide nas ontap-9 How to locate and collect NDMP debug and backup logs in all versions of ONTAP dp ndmp How to address network latency in a SAN environment - Resolution Guide Perf ontap-9 ONTAP drive failed with "Failed-Unsupported" status - Resolution Guide HW disk-drives StorageGRID node in unknown/down/stuck state resolution guide sgrid storagegrid StorageGRID Ethernet resolution guide sgrid storagegrid E-Series resolution guide esg e-series-systems StorageGRID Fibre Channel resolution guide sgrid storagegrid NFS server not responding - Resolution Guide nas ontap-9 StorageGRID 11.5 software upgrade resolution guide sgrid storagegrid EMS secd.ldap.noServers - Resolution Guide nas ontap-9 ONTAP prompts and command Resolution guide HW ontap-9 Spares Low Resolution guide HW disk-drives StorageGRID 12.0 software upgrade resolution guide sgrid storagegrid What is the ONTAP inode cache? Perf ontap-9 October 2026 LDAP Invalid Credentials after domain controller updates FAQ nas ontap-9 PPR memory test passed yet the LED fault light stays ON: Resolution Guide HW ontap-9 Files appear to be missing when accessing a CIFS share nas ontap-9 How to upgrade the TPM firmware Resolution Guide HW fas-systems Cluster peer show - IP address unhealthy: Resolution Guide dp ontap-9 E-Series drive states resolution guide esg e-series-systems Active IQ Unified Manager Certificate Regeneration and Importing Resolution Guide OM active-iq-unified-manager How to prepare for an A700 to A900 in chassis controller hardware upgrade HW aff-series FAQ - ONTAP System Manager OM ontap-system-manager High NVRAM latency in Cloud Volumes ONTAP - Resolution Guide cloud_performance cloud-volumes-ontap-cvo nblade.execsOverLimit in EMS - Resolution Guide nas ontap-9 Hardware-assisted (HWassist) takeover - Resolution guide HW ontap-9 Unable to delete or rename files or folders - Resolution Guide nas ontap-9 Gracefully shutdown and power up your storage system Resolution Guide HW ontap-9 Enabling virus scanning on an Vserver for ONTAP nas ontap-9 How to collect troubleshooting logs from OnCommand Insight Server ds_dii oncommand-insight How to perform a VASA Provider Disaster Recovery - Resolution Guide virt netapp-vasa-provider OnCommand Insight Cisco Switch Data Source Resolution Guide ds_dii oncommand-insight ONTAP Disk utilization and latency - Resolution Path Perf ontap-9 OnCommand Insight Server backup and restore resolution guide ds_dii oncommand-insight StorageGRID 11.7 software upgrade resolution guide sgrid storagegrid SCW Disk Provisioning Resolution Guide SNAPX snapcenter PANIC : ECC error at DIMM-XX, Uncorrectable Machine Check Error Resolution guide HW fas-systems StorageFCAdapterFault_Alert - Resolution Guide metrocluster metrocluster Ethernet Switch Health Monitor (CSHM) Alert Resolution Guide HW ontap-9 Troubleshooting Active IQ Digital Advisor OM active-iq-digital-advisor Altavault Drives Resolution Guide legacy altavault EMS secd.netlogon.noServers - Resolution Guide nas ontap-9 Active IQ Unified Manager and EMS Alerts Resolution Guide OM active-iq-unified-manager Installing and configuring SnapCenter Plug-In for SAP HANA SNAPX snapcenter SnapCenter error - Could not get initiator information from host SNAPX snapcenter OnCommand Insight: HTTP 404 Error seen in the web interface after rebooting or restarting services ds_dii oncommand-insight Flash Cache NVMe Offline or Exhausted AutoSupport Message Resolution Guide HW aff-series Active IQ Unified Manager upgrade resolution guide OM active-iq-unified-manager T6 Card Resolution Guide HW ontap-9 How to troubleshoot CIFS Access Issues in ONTAP 9 using sectrace nas ontap-9 How to get to the LOADER prompt Resolution Guide HW ontap-9 System Manager access and authentication resolution guide OM ontap-system-manager Controller hardware upgrade for AFF and FAS systems resolution guide HW aff-series E-Series SANtricity software upgrade issues resolution guide esg e-series-santricity-os-controller-software How to troubleshoot missing LUNs, VMDK disks or RDM disks in SnapCenter SNAPX snapcenter FAQ: SnapDiff Support in ONTAP dp snapdiff NDMP backup performance Resolution Guide dp ontap-9 StorageGRID software upgrade resolution guide sgrid storagegrid How to troubleshoot StorageGRID unable to communicate with node (NDDOWN) sgrid storagegrid Resolution guide for SCV discovery SNAPX snapcenter Management tools (System Manager, AIQUM) impacted by unresponsive web services OM ontap-system-manager ONTAP Upgrade (During Upgrade) Resolution Guide core ontap-9 SnapCenter Plug-In for SQL retention issues - Resolution Guide SNAPX snapcenter Troubleshooting WFA installation issues legacy oncommand-workflow-automation-wfa Volume move command fails Resolution Guide core clustered-data-ontap-8 "sis.changelog.full" warning message in EMS log - Resolution Guide core ontap-9 How to diagnose and mitigate impact due to CVE-2022-38023 - Resolution Guide nas ontap-9 How to manage ONTAP SSL certificates via System Manager OM ontap-system-manager Install and configure SnapCenter Server SNAPX snapcenter AFF A900 Resolution Guide HW aff-series AIQ Unified Manager Active Directory remote authentication resolution guide OM active-iq-unified-manager ONTAP Data Processing latency - Resolution Path Perf ontap-9 ONTAP Cluster switch log collection Resolution Guide HW fabric-interconnect-and-management-switches NetApp Bugs Online Tool Resolution Guide csib Not Set What logs to collect for a down system with a BMC HW fas-systems Managing the SnapCenter MySQL repository SNAPX snapcenter DDNS - Dynamic DNS - Resolution Guide nas ontap-9 E-Series controller lockdown resolution guide esg e-series-systems SP/ BMC Internal Ethernet Switch Resolution Guide HW ontap-9 What causes a port to be No_Sync in Fabric OS? san fabric-interconnect-and-management-switches Drive replacement process for ONTAP systems HW Not Set ONTAP Configuration Backup Resolution Guide core ontap-9 Post SP/BMC Firmware upgrade issues HW Not Set SMB - Resolution Guide nas ontap-9 FAQ: SnapMirror Lag dp snapmirror FPOLICY EAGAIN Resolution Guide nas Not Set StorageGRID 11.4 software upgrade resolution guide sgrid storagegrid NFSv4 Storepool - Resolution guide nas ontap-9 How to troubleshoot FC ports Resolution guide HW Not Set Installing and configuring SnapCenter Plug-In for Exchange SNAPX snapcenter Creating scanner pools, applying scanner policy, and managing pools for ONTAP nas ontap-9 Resolution Guide for Data Warehouse Extract Transfer Load (ETL) from OnCommand Insight Server connector ds_dii oncommand-insight-data-warehouse What are common commands to troubleshoot all OnCommand Insight FC Switch data sources? ds_dii oncommand-insight AutoSupport support.netapp.com Back-end Resolution Guide generalsupport Not Set How to collect data from an ATTO FibreBridge metrocluster metrocluster How to troubleshoot Ethernet ports Resolution guide HW Not Set Common reasons "vserver cifs create" fails when trying to join Active Directory - Resolution Guide nas ontap-9 ONTAP AutoSupport (Transport HTTPS) Delivery Failure Resolution Guide core ontap-9 Data Infrastructure Insights Acquisition Unit install/upgrade Resolution Guide ds_dii data-infrastructure-insights Active IQ Unified Manager alert configuration and management Resolution Guide OM active-iq-unified-manager ONTAP SP and BMC log collection Resolution Guide HW aff-series Image update errors during SP/BMC Firmware upgrade HW Not Set ONTAP Hardware system-level diagnostics Resolution Guide HW Not Set Resolving Common ActiveIQ Unified Manager Alerts Resolution Guide OM active-iq-unified-manager Active IQ Unified Manager High CPU Usage - Resolution Guide OM active-iq-unified-manager NAS auditing for CIFS and NFS - FAQ nas ontap-9 Unable to add cluster to Active IQ Unified Manager resolution guide OM active-iq-unified-manager StorageGRID 11.9 software upgrade resolution guide sgrid storagegrid Deleting Backups, Clones, Hosts, Policies and Resource Groups in SnapCenter - Resolution Guide SNAPX snapcenter How to troubleshoot correctable memory errors on AFF, AFX, ASA and FAS systems HW ontap-9 How to troubleshoot FlexGroup performance issues Perf ontap-9 How to resolve ONTAP ports degraded by Layer 2 reachability nas ontap-9 Cisco Support - Resolution Guide globalops fabric-interconnect-and-management-switches ONTAP with ESXi and NFSv4.1 - Resolution guide nas ontap-9 How to renew SSL Certificate for OnCommand Insight, Data WareHouse and Cognos applications ds_dii oncommand-insight ONTAP Tools for VMware vSphere: A primer on how discovery works and can be adjusted virt virtual-storage-console-for-vmware-vsphere
