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Resolution and Troubleshooting Guides

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Resolution Guides are high-value content, created by technical experts, based on analysis of content usage patterns. These guides contain KBs that are logically grouped to improve the Self-Service experience for a specific topic, product, or technology. The guides cover Technical Topics/Concepts related to a common theme, Solutions for generic/common issues, and Knowledge related to a single topic.

KB Title
StorageGRID Decommission resolution guidesgridstoragegrid
Port Troubleshooting Resolution Guidehwontap-9
EMS secd.lsa.noServers - Resolution Guidenasontap-9
AFF A400/FAS8300/FAS8700 nvmem.battery alerts Resolution Guidehwaff-series
Apache Log4j Vulnerability - Resolution GuidegeneralsupportNot Set
Common issues for: 'No space left on device' for SnapMirror and SnapVaultDPsnapmirror
System Manager SAML Authentication Resolution Guideomontap-system-manager
How to troubleshoot PCI/NMI, UMCE, and nested machine check exception panicshwaff-series
ONTAP EMS message "csm.mismatchRemoteDevice" resolution guidecoreontap-9
Data at rest software encryption ONTAP image Resolution Guidecoreontap-9
ONTAP file and directory structure Resolution Guidecoreontap-9
Known issues that can cause installation failure of Data WareHouse; Resolution Guideocioncommand-insight-data-warehouse
How to boot a node after a power loss or a high-temperature shutdown in ONTAPcoreontap-9
NDMP Authentication Resolution GuideDPndmp
DNS timeouts from DNS servers within configured timeout for ONTAP 9nasontap-9
StorageGRID Information Lifecycle Management (ILM) resolution guidesgridstoragegrid
What is the native VLAN in ONTAP 9?nasontap-9
Failed to delete SnapMirror snapshot - Resolution GuideDPsnapmirror
StorageGRID 11.4 and above AutoSupport alerts resolution guidesgridstoragegrid
File reappears after being deleted - Resolution Guidenasontap-9
Slow performance due to SnapMirror Synchronousperfontap-9
E-Series bypassed drive failure resolution guideesge-series-systems
How to remove nodes from a MetroCluster configuration - Resolution Guidemetroclustermetrocluster
system health subsystem show output displays CIFS-NDO is in degraded state - Resolution Guidenasontap-9
How to reclaim space in an aggregate that is full?coreontap-9
ONTAP image upgrade path Resolution guidecoreontap-9
FAS and AFF boot device Resolution Guidehwfas-systems
StorageGRID AutoSupport alarms/alerts resolution guidesgridstoragegrid
How to restore data in ONTAPDPsnapmirror
Antivirus/Vscan setup and troubleshooting for ONTAPnasontap-9
Active IQ Unified Manager time drift issuesomactive-iq-unified-manager
Latency increases suddenly while using QoS - Resolution Guideperfontap-9
StorageGRID AWS S3 HTTP error codes reference resolution guidesgridstoragegrid
How to perform a system health check after a Data ONTAP upgrade or hardware replacement: Resolution Guidecoreontap-9
High CPU utilization - Resolution Guideperfontap-9
ONTAP 9 Performance - Resolution Guideperfontap-9
SnapCenter fails to discover disksSNAPXsnapcenter
CIFS Access - Authentication - Resolution Guidenasontap-9
SnapCenter Multi-Factor Authentication Resolution GuideSNAPXsnapcenter
Standalone SQL AG instance not available for backupSNAPXsnapcenter
StorageGRID expansions resolution guidesgridstoragegrid
Installing and configuring SnapCenter Plug-In for WindowsSNAPXsnapcenter
StorageGRID resolution guidesgridstoragegrid
SnapCenter Certificate Resolution GuideSNAPXsnapcenter
Navigating Network Address Translation with NFS - Resolution Guidenasontap-9
Configuring on-demand scanning for ONTAPnasontap-9
FAQ: NDMP File historyDPndmp
Unable to access NetApp's Data Warehouse Cognos user interface resolution guideocioncommand-insight-data-warehouse
Cluster peering encryption ciphers Resolution GuideNot SetNot Set
Active IQ Unified Manager database backup and restore resolution guideomactive-iq-unified-manager
Data Warehouse DB2 user or DB2 Service stops access to Cognos reporting portal Resolution Guideocioncommand-insight-data-warehouse
Varonis FPolicy disconnecting repeatedly - Resolution Guidenasontap-9
NFSv4 ACL - Resolution Guidenasontap-9
StorageGRID AWS S3 resolution guidesgridstoragegrid
Active IQ Unified Manager Japanese environment specific issue Resolution Guideomactive-iq-unified-manager
SCE Backup Failure Resolution Guide for VSS ErrorsSNAPXsnapcenter
ONTAP Upgrade (Post Upgrade) Resolution Guidecoreontap-9
SnapMirror Update Failures Resolution GuideDPsnapmirror
Configuring on-access scanning for ONTAPnasontap-9
NFS ops on NTFS security style volumes - Resolution Guidenasontap-9
Active IQ Unified Manager Performance Data Collection - Resolution Guideomactive-iq-unified-manager
SCE VSS_E_UNEXPECTED_PROVIDER_ERROR errorsSNAPXsnapcenter
Azure Cloud Volumes ONTAP - SVM Data LIF connectivity problems - Resolution Guidecloudcloud-volumes-ontap-cvo
E-Series SANtricity software upgrade resolution guideesge-series-santricity-os-controller-software
Permissions troubleshooting resolution guide for ONTAPnasontap-9
SFP Resolution guidehwfas-systems
SP HBT STOPPED - Resolution Guidehwfas-systems
Useful commands for MetroCluster FC and IP switchesmetroclustermetrocluster
ONTAP AutoSupport (Transport SMTP) Delivery Failure Resolution Guidecoreontap-9
StorageGRID SANtricity software upgrade resolution guidesgridstoragegrid
Active IQ Unified Manager collecting inventory from cluster resolution guideomoncommand-unified-manager
ONTAP Upgrade Resolution Guidecoreontap-9
Installing and configuring SnapCenter Plug-In for SQLSNAPXsnapcenter
FAS9500 Resolution Guidehwfas-systems
How to disable TLS 1.0 and TLS 1.1 in ONTAP and System Managercoreontap-9
Node is out of CLAM quorum: Unplanned Node Faultcoreontap-9
Service Processor (SP) and Baseboard Management Controller (BMC) Resolution Guidehwontap-9
Error 404 or page not available when accessing Active IQ Unified Manageromactive-iq-unified-manager
Resetting the status of scanned files for ONTAPnasontap-9
NetApp Support Communications and Subscriptions Resolution GuidegeneralsupportNot Set
Unexpected Shutdown - MULTIPLE CHASSIS FAN FAILED: System will shut down in 2 minutes - Resolution Guidehwaff-series
CIFS Access - Authorization - Resolution Guidenasontap-9
Vscan server installation and configuration for ONTAPnasontap-9
Volumes missing in ONTAP System Manager after upgrade to 9.8+omontap-system-manager
Resolution guide for SnapMirror/SnapVault issues in SnapCenterSNAPXsnapcenter
StorageGRID 11.3 software upgrade resolution guidesgridstoragegrid
XCP NFS reports stale filehandle in xcp.lognasnetapp-xcp
SnapMirror storage efficiency configurations and behavior - Resolution GuideDPsnapmirror
Why is the giveback of an ONTAP aggregate vetoed?coreontap-9
StorageGRID AutoSupport alarms resolution guidesgridstoragegrid
FabricPool using StorageGrid - Performance Resolution Guideperfontap-9
OnCommand Insight Data Warehouse backup and restore resolution guideocioncommand-insight-data-warehouse
Capturing packet traces in ONTAP and clients - Resolution Guidenasontap-9
ONTAP Products: Password Recovery - Resolution Guidecoreontap-9
E-Series performance resolution guideesge-series-systems
Console Port connections for ONTAP platforms Resolution guidehwontap-9
StorageGRID 11.8 software upgrade resolution guidesgridstoragegrid
Configuration issues in SnapCenter Plug-in for Oracle and Plug-in for SAP HANASNAPXsnapcenter
E-Series drives resolution guideesge-series-systems
Alert from Unified Manager: Cluster Not Reachable Resolution Guideomactive-iq-unified-manager
Data WareHouse Installation issues caused by DB2 User or DB2 services Resolution Guideocioncommand-insight-data-warehouse
How to collect troubleshooting logs for SnapCenter and SnapManager productsSNAPXsnapcenter
SCO Point-In-Time Restore Resolution GuideSNAPXsnapcenter
E-Series multipathing resolution guideesge-series-systems
Stale file handle error for NFSv3 and NFSV4nasontap-9
How to collect logs for OnCommand Insight, Data Warehouse and Cognos; Resolution Guideocioncommand-insight
Resolution and Troubleshooting GuidestoolsNot Set
Workflow Automation application authentication resolution guidelegacyoncommand-workflow-automation-wfa
Entering FM state:5 because mbFound:0 Resolution guidehwaff-series
ONTAP Upgrade (Pre-Upgrade) Resolution Guidecoreontap-9
Common EMC Solutions Enabler error messages logged by OnCommand Insightocioncommand-insight
Known issues that can cause installation failure of OnCommand Insight; Resolution Guideocioncommand-insight
SnapCenter Plug-in for VMware vSphere Japanese GUI specific issue Resolution GuideSNAPXsnapcenter
Security Vulnerability Resolution guidegeneralsupportNot Set
Active IQ Unified Manager Cluster Polling Stuck Resolution Guideomactive-iq-unified-manager
How to restart SnapCenter servicesSNAPXsnapcenter
Installing and configuring SnapCenter Plug-In for OracleSNAPXsnapcenter
Resolution Guide for Error 0x8007054F An internal error occurrednasontap-9
How to Handle watchdog resets (WDR)hwfas-systems
Cluster Interconnect Latency - Resolution Guideperfontap-9
Resolution Guide for the Mount-SdSnapshot failed issue in SMBRSNAPXsingle-mailbox-recovery-smbr
ONTAP date set to the future may cause issues with some system filescoreontap-9
Unable to determine if device is joined to a domain - Resolution Guidenasontap-9
OnCommand Insight Brocade Switch Data Source Resolution Guideocioncommand-insight
FAQ: Active IQ Unified Manager Event Managementomactive-iq-unified-manager
Downloading issues during SP/BMC Firmware upgradeNot SetNot Set
QOS workloads are not synchronized in a MetroCluster setup - Resolution Guidemetroclustermetrocluster
How to troubleshoot unreachable LIFs?nasNot Set
E-Series resolution guideesge-series-systems
Cloud Volumes ONTAP NVlog transfer bottleneck - Resolution Guideperfcloud-volumes-ontap-cvo
ONTAP AutoSupport Resolution Guidecoreontap-9
How to suppress automatic case creation during scheduled maintenance windows Resolution guidecoreontap-9
StorageGRID Fibre Channel resolution guidesgridstoragegrid
SnapCenter Deleted/Renamed SQL Database Resolution GuideSNAPXsnapcenter
SC plug-in upgrade or install has invalid package pathSNAPXsnapcenter
PPR memory test passed yet the LED fault light stays ON: Resolution Guidehwontap-9
E-Series drive failures resolution guideesge-series-systems
How to troubleshoot SAS ports Resolution guidehwNot Set
Setting Access and Ownership of NTFS Files and Folders - Resolution Guidenasontap-9
Cloud Volumes ONTAP - Disk utilization and latency - Resolution Guideperfcloud-volumes-ontap-cvo
ONTAP AutoSupport Networking resolution guidecoreontap-9
How to locate and collect NDMP debug and backup logs in all versions of ONTAPDPndmp
Removing stale (foreign aggregates) from ONTAP - Resolution guidehwontap-9
StorageGRID Ethernet resolution guidesgridstoragegrid
NFS server not responding - Resolution Guidenasontap-9
Files appear to be missing when accessing a CIFS sharenasontap-9
ONTAP prompts and command Resolution guidehwontap-9
ONTAP Vscan (Antivirus) and Antivirus Connector (AVConnector) Resolution guidenasontap-9
WARNING: there do not appear to be any disks attached to the system Resolution Guidehwdisk-drives
ONTAP drive failed with "Failed-Unsupported" status - Resolution Guidehwdisk-drives
EMS secd.ldap.noServers - Resolution Guidenasontap-9
MetroCluster IP Operations - Resolution Guidemetroclustermetrocluster
StorageGRID 11.5 software upgrade resolution guidesgridstoragegrid
How to upgrade the TPM firmware Resolution Guidehwfas-systems
How to create and import CA signed certificate into OCI and DWH 7.3.Xocioncommand-insight
EMS log reports "Nblade.cifsShrConnectFailed" error - Resolution Guidenasontap-9
Spares Low Resolution guidehwdisk-drives
Takeover not possible: Resolution Guidecoreontap-9
StorageGRID node in unknown/down/stuck state resolution guidesgridstoragegrid
Possible causes for high NFS latency - Resolution Guidenasontap-9
SyncMirror Plex Failed - Resolution Guidemetroclusterontap-9
ONTAP storage efficiency Resolution guidecoreontap-9
How to address network latency in a SAN environment - Resolution Guideperfontap-9
Troubleshooting Active IQ Digital Advisoromactive-iq-digital-advisor
Active IQ Unified Manager upgrade resolution guideomactive-iq-unified-manager
Gracefully shutdown and power up your storage system Resolution Guidehwontap-9
SnapCenter error - Could not get initiator information from hostSNAPXsnapcenter
Unable to delete or rename files or folders - Resolution Guidenasontap-9
Enabling virus scanning on an Vserver for ONTAPnasontap-9
E-Series drive states resolution guideesge-series-systems
Cluster peer show - IP address unhealthy: Resolution GuideDPontap-9
EMS secd.netlogon.noServers - Resolution Guidenasontap-9
How to collect troubleshooting logs from OnCommand Insight Serverocioncommand-insight
PANIC : ECC error at DIMM-XX, Uncorrectable Machine Check Error Resolution guidehwfas-systems
Management tools (System Manager, AIQUM) impacted by unresponsive web servicesomontap-system-manager
Controller hardware upgrade for AFF and FAS systems resolution guidehwaff-series
How to prepare for an A700 to A900 in chassis controller hardware upgradehwaff-series
Flash Cache NVMe Offline or Exhausted AutoSupport Message Resolution Guidehwaff-series
Cluster Switch Health Monitor (CSHM) Alert Resolution Guidehwontap-9
StorageGRID software upgrade resolution guidesgridstoragegrid
StorageFCAdapterFault_Alert - Resolution Guidemetroclustermetrocluster
Altavault Drives Resolution Guidelegacyaltavault
E-Series SANtricity software upgrade issues resolution guideesge-series-santricity-os-controller-software
How to get to the LOADER prompt Resolution Guidehwontap-9
StorageGRID 11.7 software upgrade resolution guidesgridstoragegrid
OnCommand Insight: HTTP 404 Error seen in the web interface after rebooting or restarting servicesocioncommand-insight
FAQ: SnapDiff Support in ONTAPDPsnapdiff
OnCommand Insight Server backup and restore resolution guideocioncommand-insight
SCW Disk Provisioning Resolution GuideSNAPXsnapcenter
How to troubleshoot StorageGRID unable to communicate with node (NDDOWN)sgridstoragegrid-webscale
ONTAP Disk utilization and latency - Resolution Guideperfontap-9
Hardware-assisted (HWassist) takeover - Resolution guidehwontap-9
OnCommand Insight Cisco Switch Data Source Resolution Guideocioncommand-insight
nblade.execsOverLimit in EMS - Resolution Guidenasontap-9
StorageGRID 11.6 software upgrade resolution guidesgridstoragegrid
Resolution guide for SCV discoverySNAPXsnapcenter
Active IQ Unified Manager and EMS Alerts Resolution Guideomactive-iq-unified-manager
Installing and configuring SnapCenter Plug-In for SAP HANASNAPXsnapcenter
How to perform a VASA Provider Disaster Recovery - Resolution Guidevirtnetapp-vasa-provider
How to troubleshoot missing LUNs, VMDK disks or RDM disks in SnapCenterSNAPXsnapcenter
NDMP backup performance Resolution GuideDPontap-9
High NVRAM latency in Cloud Volumes ONTAP - Resolution Guideperfcloud-volumes-ontap-cvo
T6 Card Resolution Guidehwontap-9
How to troubleshoot CIFS Access Issues in ONTAP 9nasontap-9
FPOLICY EAGAIN Resolution GuidenasNot Set
What are common commands to troubleshoot all OnCommand Insight FC Switch data sources?ocioncommand-insight
Creating scanner pools, applying scanner policy, and managing pools for ONTAPnasontap-9
What logs to collect for a down system with a BMChwfas-systems
ONTAP Data Processing latency - Resolution Guideperfontap-9
SnapCenter Plug-In for SQL retention issues - Resolution GuideSNAPXsnapcenter
ONTAP Cluster switch log collection Resolution Guidehwfabric-interconnect-and-management-switches
ONTAP Tools for VMware vSphere: A primer on how discovery works and can be adjustedvirtvirtual-storage-console-for-vmware-vsphere
How to manage ONTAP SSL certificates via System Manageromontap-system-manager
Common reasons "vserver cifs create" fails when trying to join Active Directory - Resolution Guidenasontap-9
Resolution Guide for Data Warehouse Extract Transfer Load (ETL) from OnCommand Insight Server connectorocioncommand-insight-data-warehouse
AutoSupport support.netapp.com Back-end Resolution GuidegeneralsupportNot Set
How to troubleshoot correctable memory errors on FAS and AFF systemshwontap-9
Active IQ Unified Manager alert configuration and management Resolution Guideomactive-iq-unified-manager
E-Series controller lockdown resolution guideesge-series-systems
Active IQ Unified Manager High CPU Usage - Resolution Guideomactive-iq-unified-manager
How to troubleshoot FC ports Resolution guidehwNot Set
NAS auditing - FAQnasontap-9
Cisco Support Resolution Guideglobalopsfabric-interconnect-and-management-switches
SMB - Resolution Guidenasontap-9
AIQ Unified Manager Active Directory remote authentication resolution guideomactive-iq-unified-manager
AFF A900 Resolution Guidehwaff-series
Installing and configuring SnapCenter Plug-In for ExchangeSNAPXsnapcenter
Data Infrastructure Insights Acquisition Unit install/upgrade Resolution Guideocidata-infrastructure-insights
How to troubleshoot FlexGroup performance issuesperfontap-9
NetApp Bugs Online Tool Resolution GuidegeneralsupportNot Set
ONTAP Configuration Backup Resolution Guidecoreontap-9
Deleting Backups, Clones, Hosts, Policies and Resource Groups in SnapCenter - Resolution GuideSNAPXsnapcenter
ONTAP SP and BMC log collection Resolution Guidehwaff-series
Resolving Common ActiveIQ Unified Manager Alerts Resolution Guideomactive-iq-unified-manager
StorageGRID 11.4 software upgrade resolution guidesgridstoragegrid
SP/ BMC Internal Ethernet Switch Resolution Guidehwontap-9
ONTAP Hardware system-level diagnostics Resolution GuidehwNot Set
NFSv4 Storepool - Resolution guidenasontap-9
How to troubleshoot Ethernet ports Resolution guidehwNot Set
ONTAP AutoSupport (Transport HTTPS) Delivery Failure Resolution Guidecoreontap-9
How to collect data from an ATTO FibreBridgemetroclustermetrocluster
How to diagnose and mitigate impact due to CVE-2022-38023 - Resolution Guidenasontap-9
What causes a port to be No_Sync in Fabric OS?sanfabric-interconnect-and-management-switches
FAQ: SnapMirror LagDPsnapmirror
Install and configure SnapCenter ServerSNAPXsnapcenter
How to renew SSL Certificate for OnCommand Insight, Data WareHouse and Cognos applicationsocioncommand-insight
ONTAP Upgrade (During Upgrade) Resolution Guidecoreontap-9
Port degraded due to l2_reachability - Resolution Guidenasontap-9
Troubleshooting WFA installation issueslegacyoncommand-workflow-automation-wfa
ONTAP with ESXi and NFSv4.1 - Resolution guidenasontap-9
Managing the SnapCenter MySQL repositorySNAPXsnapcenter
Post SP/BMC Firmware upgrade issuesNot SetNot Set
"sis.changelog.full" warning message in EMS log - Resolution Guidecoreontap-9
Image update errors during SP/BMC Firmware upgradeNot SetNot Set

 

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.