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Image update errors during SP/BMC Firmware upgrade

  1. Last updated
    Feb 7, 2025
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Last Updated:
2/7/2025, 10:54:04 PM

Applies to

Description

  • The system health subsystem show output shows the Service-Processor as degraded:

::> system health subsystem show
Subsystem
Health
----------------- ------------------
Environment       ok
Memory            ok
Service-Processor degraded
Switch-Health     ok
CIFS-NDO          ok
Motherboard       ok

  • ::> system health alert show
Node cluster1-01
Monitor controller
Alert ID SPAutoUpgradeFailedMajorAlert
Alerting Resource SP Upgrade
Subsystem Service-Processor
Perceived Severity Major
Probable Cause Configuration_error
Description A Service Processor automatic firmware update failure was detected, which can result in Service Processor not being updated to the latest available compatible firmware package.
Corrective Actions
  1. Use the "system service-processor image show" command to display the firmware version that SP is currently booted from.
  2. Manually upgrade Service Processor by using the "system service-processor image update" command.
  3. Allow sufficient time for the system to update Service Processor firmware to the specified SP firmware package.
  4. Contact the technical support if the alert persists.
Possible Effect Suboptimal system behavior can result from Service Processor not being updated to the latest available compatible firmware package.

 

  • Verify if an upgrade is currently in progress:

::> service-processor image update-progress show

  • Check EMS for any errors

::> event log show -node node-01 -event sp.* 

 

Note: Make sure to check the following guide Service Processor (SP) and Baseboard Management Controller (BMC) upgrade troubleshooting 

 

 

 

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