Skip to main content
NetApp Knowledge Base

Data Warehouse DB2 user or DB2 Service stops access to Cognos reporting portal Resolution Guide

Last Updated:

Applies to

  • OnCommand Insight Data WareHouse (DWH)
  • Cognos (DWH reporting portal)
  • DB2 user account
  • DB2 Services


This Resolution guide provides provides information related to gaining access to DWH reporting portal (Cognos), as related to issues originating from DWH DB2 user or DB2 Services.


  • For DWH versions 7.3.10 and later, the service account will be the DB2 admin user set during install (db2admin by default)
Cognos Services are dependent on DB2 Services

OnCommand Insight Data WareHouse reporting portal is not accesible - Refused to connect


Verify user configured for the DB2 Service
Cognos service cannot start on Data Warehouse 7.3.10 with VGS-SRV-1002 Failed to clear the local cache


Windows Reboot policy prevents DB2 service start

OnCommand Insight Data Warehouse 7.3.10 can't connect to the IBM Cognos Content Database after a Windows reboot 

After restarting the OnCommand Data Warehouse services IBM Cognos does not start


NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.