Management tools (System Manager, AIQUM) impacted by unresponsive web services

Applies to

• ONTAP 9
• ONTAP System Manager
• Active IQ Unified Manager (AIQUM)

Answer

• Faulty or unresponsive web services on a node in ONTAP can have an impact on certain management tools such as ONTAP System Manager and Active IQ Unified Manager
• Attempts to make an HTTP/s connection may fail to a node where the management LIF resides
  • When attempting to view system services web show you may see the status as Partial

cluster::> system services web show
External Web Services: true
Status: partial                 <--------------
HTTP Protocol Port: 80
HTTPs Protocol Port: 443
TLSv1 Enabled: true
SSLv3 Enabled: true
SSLv2 Enabled: false
    
cluster::> system services web node show
Node           External HTTP Port HTTPs Port Status   HTTP Requests Bytes Served
-------        -------- --------- ---------- -------- ------------- ------------
node-01        true     80        443        offline    -                -      
node-02        true     80        443        online    2104            6534104
2 entries were displayed.
END

• System Manager presents the below errors
  • Connection has been shutdown: javax.net.ssl.SSLException:java.net.SocketException: Software caused connection abort: recv failed
  • 500 Connection refused
  • 500 Connection has been shutdown: javax.net.ssl.SSLException: java.net.SocketException: Connection reset
    • For System Manager help, see System Manager reports 500 connection refused due to faulty web services​​​​​​
• Active IQ Unified Manager presents the below error
  • Cluster Not Reachable
    • For AIQUM help, see AIQUM reports cluster not reachable due to faulty web services

Additional Information

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