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Management tools (System Manager, AIQUM) impacted by unresponsive web services

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Category:
ontap-system-manager
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om
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Applies to

  • ONTAP 9
  • ONTAP System Manager
  • Active IQ Unified Manager (AIQUM)

Answer

  • Faulty or unresponsive web services on a node in ONTAP can have an impact on certain management tools such as ONTAP System Manager and Active IQ Unified Manager
  • Attempts to make an HTTP/s connection may fail to a node where the management LIF resides
    • When attempting to view system services web show you may see the status as Partial

cluster::> system services web show
External Web Services: true
Status: partial                 <--------------
HTTP Protocol Port: 80
HTTPs Protocol Port: 443
TLSv1 Enabled: true
SSLv3 Enabled: true
SSLv2 Enabled: false
    
cluster::> system services web node show
Node           External HTTP Port HTTPs Port Status   HTTP Requests Bytes Served
-------        -------- --------- ---------- -------- ------------- ------------
node-01        true     80        443        offline    -                -      
node-02        true     80        443        online    2104            6534104
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