AutoSupport support.netapp.com Back-end Resolution Guide
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- 210
- Visibility:
- Partner
- Votes:
- 0
- Category:
- not set
- Specialty:
- generalsupport
- Last Updated:
- 9/20/2023, 7:18:57 AM
Applies to
- AutoSupport Processing
- AutoSupport Backend issues
- AOD processing thru Smartsolve
Description
These issues are related to backend applications and are not related to AutoSupport delivery failures from the customers NetApp platform.
- This resolution guide will help track any issues which may prevent:
- Auto cases from generating
- triggering AODs
- processing AutoSupport services like Core files, PerfArchives, etc
- Internal network changes or updates which may prevent customer's AutoSupport from reaching NetApp.