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AutoSupport support.netapp.com Back-end Resolution Guide

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Applies to

  • AutoSupport Processing
  • AutoSupport Backend issues
  • AOD processing thru Smartsolve

Description

These issues are related to backend applications and are not related to AutoSupport delivery failures from the customers NetApp platform.

  • This resolution guide will help track any issues which may prevent:
    • Auto cases from generating
    • triggering AODs
    • processing AutoSupport services like Core files, PerfArchives, etc
    • Internal network changes or updates which may prevent customer's AutoSupport from reaching NetApp. 

 

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