Skip to main content
NetApp Knowledge Base

AutoSupport support.netapp.com Back-end Resolution Guide

  1. Last updated
  2. Save as PDF
Views:
195
Visibility:
Partner
Votes:
0
Category:
not set
Specialty:
generalsupport
Last Updated:

Applies to

  • AutoSupport Processing
  • AutoSupport Backend issues
  • AOD processing thru Smartsolve

Description

These issues are related to backend applications and are not related to AutoSupport delivery failures from the customers NetApp platform.

  • This resolution guide will help track any issues which may prevent:
    • Auto cases from generating
    • triggering AODs
    • processing AutoSupport services like Core files, PerfArchives, etc
    • Internal network changes or updates which may prevent customer's AutoSupport from reaching NetApp. 

 

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.