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Common EMC Solutions Enabler error messages logged by OnCommand Insight

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Applies to

  • OnCommand Insight (OCI) 7.x
  • EMC Solutions Enabler
  • EMC SYMCLI

Resolution

OnCommand Insight (OCI) uses EMC Solutions Enabler to discover EMC Symmetrix arrays. OCI makes a best effort to bubble up to the end user the actual error message EMC Solutions Enabler reports. This article will link to KBs for the commonly seen error messages.

 

A requested network service was not found in the service fileOnCommand Insight Solutions Enabler CLI DataSource fails with "The remote client/server handshake failed"

Failed to execute Sym CLI symcfg because...
No devices were found by SYMCLI OnCommand Insight Solutions Enabler CLI DataSource fails with "No devices were found"

The remote client/server handshake failed. Please consult symapi and storsrvd log files

 OnCommand Insight Solutions Enabler CLI DataSource fails with "The remote client/server handshake failed"
The remote connection is refused. The client cannot have a newer SYMAPI version than the server OnCommand Insight Solutions Enabler CLI DataSource fails with "The remote client/server handshake failed"
The remote connection is refused. The client cannot have a newer SYMAPI version than the server OnCommand Insight Solutions Enabler CLI DataSource fails with "The remote client/server handshake failed"
The server refused a connection due to security level mismatch OnCommand Insight Solutions Enabler CLI DataSource fails with "The remote client/server handshake failed"
Symmetrix access control denied the request OnCommand Insight Solutions Enabler datasource fails with "Symmetrix access control denied the request"
The gatekeeper device (while using the Base Daemon) has an error (Please see the Log file) OnCommand Insight Solutions Enabler datasource fails with "The gatekeeper device (while using the Base Daemon) has an error (Please see the Log file)"
The remote connection is refused. The client SYMAPI version is not supported by the server OnCommand Insight Solutions Enabler datasource fails with "The client SYMAPI version is not supported by the server"
The remote connection is refused. The symapi server is probably not running OnCommand Insight Solutions Enabler CLI DataSource fails with "The remote client/server handshake failed"
all connection attempts failed to servers in Balanced or Ordered service entries in the netcnfg file.  OnCommand Insight Solutions Enabler CLI DataSource fails with "all connection attempts failed to servers in Balanced or Ordered service entries in the netcnfg file"
Sym CLI error '-linked': Incompatible option OnCommand Insight Solutions Enabler datasource fails with "Failed to execute Sym CLI symsnapvx, because '-linked': Incompatible option"
The "symcfg list -srp" CLI command may return incorrect data when collected with Solutions Enabler 8.1.0 or earlier from a Solutions Enabler server 8.3 or later. OnCommand Insight may report incorrect data when the "symcfg list -srp" CLI command is run from some client/server configurations

Additional Information

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