Skip to main content
NetApp Knowledge Base

StorageGRID node in unknown/down/stuck state resolution guide

Last Updated:

Applies to

NetApp StorageGRID


This resolution guide gives an overview of knowledge base articles for StorageGRID nodes in an unknown state, for example:

  • StorageGRID reports NDDOWN alarm
  • StorageGRID reports Unable to communicate with Node
  • One or more StorageGRID nodes appear next to a blue icon clipboard_eb959eb70f34a0a55fc7f4f711b3728c6.png (Disconnected – Unknown) in the Grid Manager
  • One or more nodes got a power outage
  • StorageGRID is stuck in maintenance mode / Pre-GRID-Environment (PGE) mode
  • StorageGRID node is (constantly) rebooting
  • Nodes down specifically for VMware or Bare-Metal platforms


Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.