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ONTAP AutoSupport Resolution Guide

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ontap-9
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Applies to

  • ONTAP 9
  • AutoSupport
  • AutoSupport OnDemand (AOD)

Issue

  • Follow this guide to help you locate the solution to your ASUP (AutoSupport) related question or issue.

Solution

AutoSupport delivery failures

Note: Run the following command to see the current AutoSupport configuration and protocol

::> system node autosupport show -instance

Node: cluster-01
...
State: enable
SMTP Mail Hosts: mailhost
From Address: admin@email.com
List of To Addresses: address1@email.com,address2@email.com
List of Noteto Addresses: -
List of Partner Addresses: -
Send AutoSupport Messages to Vendor Support: enable
Protocol to Contact Support: https
Support Proxy URL:
...

Refer to one of the following articles based on the current protocol as shown by Protocol to Contact Support in the example above:

HTTPS / HTTP
 ONTAP AutoSupport (Transport HTTPS) Delivery Failure Resolution Guide
SMTP
 ONTAP AutoSupport (Transport SMTP) Delivery Failure Resolution Guide

 

Setup and configuration

ONTAP 9
AOD
Active IQ Digital Advisor
Data ONTAP 8 7-Mode

 

How AutoSupport works

AutoSupport  
AOD

Additional Information

additionalInformation_text

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.