ONTAP AutoSupport Resolution Guide
Applies to
- ONTAP 9
- AutoSupport
- AutoSupport OnDemand (AOD)
Issue
- Follow this guide to help you locate the solution to your ASUP (AutoSupport) related question or issue.
Solution
AutoSupport delivery failures
Note: Run the following command to see the current AutoSupport configuration and protocol
::> system node autosupport show -instance
Node: cluster-01
...
State: enable
SMTP Mail Hosts: mailhost
From Address: admin@email.com
List of To Addresses: address1@email.com,address2@email.com
List of Noteto Addresses: -
List of Partner Addresses: -
Send AutoSupport Messages to Vendor Support: enable
Protocol to Contact Support: https
Support Proxy URL:
...
Refer to one of the following articles based on the current protocol as shown by Protocol to Contact Support
in the example above:
HTTPS / HTTP |
ONTAP AutoSupport (Transport HTTPS) Delivery Failure Resolution Guide |
SMTP |
ONTAP AutoSupport (Transport SMTP) Delivery Failure Resolution Guide |
Setup and configuration
How AutoSupport works
Additional Information
additionalInformation_text