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ONTAP AutoSupport Resolution Guide

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Category:
ontap-9
Specialty:
CORE
Last Updated:

Applies to

  • ONTAP 9
  • AutoSupport
  • AutoSupport OnDemand (AOD)

Issue

  • Follow this guide to help you locate the solution to your question or issue.
  • For faster experience, run the following command to gather your AutoSupport configuration.
  • To view your current config:

::>autosupport show -node <node name> -instance

Node: cluster-01

State: enable
SMTP Mail Hosts: mailhost
From Address: admin@email.com
List of To Addresses: address1@email.com,address2@email.com
List of Noteto Addresses: -
List of Partner Addresses: -
Send AutoSupport Messages to Vendor Support: enable
Protocol to Contact Support: https
Support Proxy URL:

Solution

Setup and configuration
AutoSupport
ONTAP 9
Data ONTAP 8 7-Mode
AOD
Active IQ Digital Advisor
 AutoSupport delivery failures 
AutoSupport

Verify your transport:

::>autosupport show -node <node name> -instance
HTTPS / HTTP ONTAP AutoSupport (Transport HTTPS) resolution guide
SMTP ONTAP AutoSupport (Transport SMTP) resolution guide

Additional Information

additionalInformation_text

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.