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How to suppress automatic case creation during scheduled maintenance windows Resolution guide

  1. Last updated
    Apr 14, 2025
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32,995
Visibility:
Public
Votes:
18
Category:
ontap-9
Specialty:
CORE
Last Updated:
4/14/2025, 5:35:23 AM

 

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Applies to

  • AutoSupport
  • ONTAP 9.x
  • Maintenance window
  • Automatic case creation

Description

An AutoSupport feature is available that prevents unnecessary cases from being created by AutoSupport messages during a scheduled maintenance window.

  • We are planning to do some maintenance work. How do I stop unnecessary cases from being created by AutoSupport messages that are triggered during this scheduled maintenance window?
  • How do I stop receiving e-mails or phone calls from NetApp technical support personnel during planned maintenance activity?
  • What are the best practices for suppressing unnecessary AutoSupport e-mail cases during maintenance windows?

Procedure

Operating System Instructions
ONTAP 9.10.1 and later How to suppress automatic case creation during scheduled maintenance windows from System Manager
ONTAP 9.10.0 and earlier How to suppress automatic case creation during scheduled maintenance windows - ONTAP 9
ONTAP 9 via command line How to suppress automatic case creation during scheduled maintenance windows from CLI
Data ONTAP 8 (7 mode) How to suppress automatic case creation during scheduled maintenance windows - Data ONTAP 7-mode
E-Series SANtricity Enable AutoSupport Maintenance Window

Additional Information

 

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.