ONTAP Hardware KBs
ONTAP Hardware KBs
Featured
Automatic Firmware download Feature
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
How to perform a health check
A Resolutiom guide of various methods to check the health of your system
A Resolutiom guide of various methods to check the health of your system
Shutdown and Power up procedures
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Controller hardware upgrade Resolution guide
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
Service Processor (SP) & Baseboard Management Controller (BMC) Resolution Guide
Collection of solutions for your SP or BMC questions
Collection of solutions for your SP or BMC questions
DISK FAILED process
Provides guidance around the disk failure process
Provides guidance around the disk failure process
Other Resources
- Node goes down due to SP HBT STOPPED alertMay, 2024
- FAS 27xx or AFF A220 down after BMC FW upgradeMay, 2024
- AFF A400/FAS8300/FAS8700 shuts down with nvmem.battery.noCharge alertMay, 2024
- AFF A900 node shuts down without panic string or error messagesMay, 2024
- NoPathToNSMB_Alert reported on both nodesMay, 2024
- Cluster Switch Health Monitor (CSHM) Alert Resolution GuideMay, 2024
- Shelf ID Delta error reportedMay, 2024
- SwitchPowerFail_Alert - Cluster Switch AutoSupport MessageMay, 2024
- ONTAP displays disk name incorrectly after disk replacement on 9.12.1P4 or 9.13.1May, 2024
- What are the steps to update ONTAP's Service Processor (SP) or Baseboard Management Controller (BMC)May, 2024
- Can not create cifs server in workgroup by ONTAP System ManagerMay, 2024
- Service processor (SP) firmware upgrade is stuck at 93 percent in "update-progress show" outputMay, 2024
- AFF A400 and FAS8300 Environmental Shutdown (Battery remain capacity critical)May, 2024
- PHY reports Rate unknown on SAS adapterMay, 2024
- Unable to join node to cluster due to Unused cluster portsMay, 2024
- ONTAP SP and BMC log collection Resolution GuideMay, 2024
- How to perform a graceful shutdown and power up of one HA pair in a 4+ node clusterMay, 2024
- Unable to install Windows Unified Host Utilities version 7.1 on Windows Server 2016May, 2024
- AFF A400/FAS8300/FAS8700 shuts down with nvmem.battery.currentHigh alertMay, 2024
- RDMA connection is down in AFF A400May, 2024
- How to identify a failed disk prior to replacement
- How to perform an IOM removal/replacement
- Cluster hw_assist: hw_assist functionality is inactive - How to configure hw_assist
- How to update the Service Processor firmware when a Web server is unavailable
- How to determine the disk and shelf firmware version on a controller and verify it is up-to-date
- How to use RLM to collect data required to troubleshoot a hardware issue
- How to change disk ownership between two heads on FAS2000 or FAS3000 series controllers
Highest rated
(rating)- TPM firmware not upgrading automatically
- BMC not responding, error: FAILED : smf_sp_network_status_get for IPv4 or v6
- Broadcast domain partition errors reported in the event logs due to hardware issue
- Data port goes down after node reboot
- Node fails to boot with error Boot option loading failed
- System Manager Pre-update check validation fails: Shelves and Sensors check
- How to disable NAE aggregate-level encryption with an SVM root volume and MDV_CRS volume
- "This platform is not supported in this release" controller upgrade FAS2620 to 2720
- ses.status.ModuleInfo: FS4483PSM3E shelf 0 on channel 0m PCI switch error for PCI SwitchX: status not available; status not available
- NVDIMMBadHealthAlert Reason: VPP Lost , on NVDIMM-equipped systems
- NFS access fails with Nblade.CallbackTimedOut after upgrading the ONTAP
- How to troubleshoot during part replacement receiving message "WARNING: there do not appear to be any disks attached to the system"
- Node fails to boot due to faulty motherboard and reports "Resetting SP from primary FW"
- Cluster switch LIF is not on home node after cluster switch upgrade
- How to identify node state through SP or BMC for AFF and FAS platforms
Recently updated
(date updated)- Node goes down due to SP HBT STOPPED alert
- FAS 27xx or AFF A220 down after BMC FW upgrade
- AFF A400/FAS8300/FAS8700 shuts down with nvmem.battery.noCharge alert
- AFF A900 node shuts down without panic string or error messages
- NoPathToNSMB_Alert reported on both nodes
- Cluster Switch Health Monitor (CSHM) Alert Resolution Guide
- Shelf ID Delta error reported
- SwitchPowerFail_Alert - Cluster Switch AutoSupport Message
- ONTAP displays disk name incorrectly after disk replacement on 9.12.1P4 or 9.13.1
- What are the steps to update ONTAP's Service Processor (SP) or Baseboard Management Controller (BMC)
- Can not create cifs server in workgroup by ONTAP System Manager
- Service processor (SP) firmware upgrade is stuck at 93 percent in "update-progress show" output
- AFF A400 and FAS8300 Environmental Shutdown (Battery remain capacity critical)
- PHY reports Rate unknown on SAS adapter
- Unable to join node to cluster due to Unused cluster ports
Recently added
(date created)- NoPathToNSMA_Alert or NSMB with correct cabling
- e0M port is degraded due to link_flapping
- DS460C Shelf midplane serial number is the same as shelf chassis
- Cannot mount NFS and error code 7208 seen in "check-access" command
- A250 boot failure after ONTAP upgrade
- New AFF-A800/C800 node wont join cluster due to incorrect cabling
- Best practices for adding disks to an existing shelf or cluster
- DS224 shelf PSUs failed after voltage drops within supported range
- Incompatible power supplies found on NS224 disk shelf
- Stale alert on Disk Shelf Multipath Not Configured
- Two disks partitioned simultaneously and displaying "SpareLow" during disk failure
- If A700s support 10gb sfp part
- AFF A400/FAS8300/FAS8700 shuts down with nvmem.battery.currentHigh alert
- AFF-A400 watchdog reboot controller takeover complete
- A300: The battery is experiencing a critical failure when boot ontap