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The message ses.unsupported.shelf.psus repeats every 30 minutes

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Applies to

  • AFF-A400
  • ONTAP 9.13.1P6
  • DS224-12
  • IOM12B(FW:0130)

Issue

  • A previously running system suddenly began reporting unsupported configuration errors for all sensors and shelf modules on DS224-12 shelf 0

EMS-LOG-FILE
Thu Jan 22 02:46:43 [cluster-01: dsa_worker0: ses.status.fanInfo:info]: DS224-12 (S/N SHJSG225xxxxxxx) shelf 0 on channel 0a cooling fan information for Cooling element <number>: unexpected (unsupported) status.

Thu Jan 22 02:46:43 [cluster-01: dsa_worker0: ses.status.temperatureInfo:info]: DS224-12 (S/N SHJSG225xxxxxxx) shelf 0 on channel 0a temperature information for Temperature sensor <number>: unexpected (unsupported) status.
Thu Jan 22 02:46:43 +090
Thu Jan 22 02:46:43 [cluster-01: dsa_worker0: ses.status.electronicsWarn:error]: DS224-12 (S/N SHJSG225xxxxxxx) shelf 0 on channel 0a environmental monitoring warning for SES electronics <number>: component is from a different product family. ; unsupported configuration This module is on the rear of the shelf at the top left.

Thu Jan 22 02:46:43 [cluster-01: dsa_worker0: ses.status.enclInfo:info]: DS224-12 (S/N SHJSG225xxxxxxx) shelf 0 on channel 0a disk inclosure information for Enclosure <number>: unsupported configuration.
Thu Jan 22 02:46:43 [cluster-01: dsa_worker0: ses.status.volInfo:info]: DS224-12 (S/N SHJSG225xxxxxxx) shelf 0 on channel 0a voltage information for Voltage sensor <number>: unsupported configuration.
Thu Jan 
Thu Jan 22 02:46:43 [cluster-01: dsa_worker0: ses.status.currentInfo:info]: DS224-12 (S/N SHJSG225xxxxxxx) shelf 0 on channel 0a current information for Current sensor <number>: unsupported configuration.
Thu Jan 22 0
Thu Jan 22 02:46:43 [cluster-01: dsa_worker0: ses.status.connectorInfo:info]: DS224-12 (S/N SHJSG225xxxxxxx) shelf 0 on channel 0a SAS connector information for SAS Connector <number>: unsupported configuration.
Thu Jan 22 02:46:43 [cluster-01: dsa_worker0: ses.status.connectorInfo:info]: DS224-12 (S/N SHJSG225xxxxxxx) shelf 0 on channel 0a SAS connector information for SAS Connector <number>: a cable has been inserted.

Thu Jan 22 02:46:43 [cluster-01: dsa_worker0: ses.status.ModuleWarn:alert]: DS224-12 (S/N SHJSG225xxxxxxx) shelf 0 on channel 0a SAS expander warning for SAS shelf electronics <number>: component attached to a different product family; unknown status or failed. This module is on the rear of the shelf at the top left, on shelf module #.

Thu Jan 22 02:46:43 [cluster-01: dsa_worker0: ses.status.ACPWarn:error]: DS224-12 (S/N SHJSG225xxxxxxx) shelf 0 on channel 0a ACP Processor warning for SAS shelf ACP processor <number>: component is from a different product family. ; unsupported configuration This module is on the rear of the shelf at the top left, on shelf module #.

  • The error message ses.unsupported.shelf.psus was repeating at 30-minute intervals

Thu Jan 22 02:54:16 [CLUSTER-01: dsa_disc: ses.unsupported.shelf.psus:error]: Part number 114-00148+G1 not supported on Product ID DS224-12. 0a: 2 unsupported power supplies.
Thu Jan 22 03:24:16 [CLUSTER-01: dsa_disc: ses.unsupported.shelf.psus:error]: Part number 114-00148+G1 not supported on Product ID DS224-12. 0a: 2 unsupported power supplies.
Thu Jan 22 03:54:16 [CLUSTER-01: dsa_disc: ses.unsupported.shelf.psus:error]: Part number 114-00148+G1 not supported on Product ID DS224-12. 0a: 2 unsupported power supplies.

  • The ENVIRONMENT output shows abnormal results

Channel: 0a
Shelf: 0
SES device path: local access: 0d.00.99
Module type: IOM12B; monitoring is active  
Shelf status: non-critical  condition
SES Configuration, shelf 0:
 logical identifier=0x500axxxxxxxxxxxx
 vendor identification=NETAPP  
 product identification=DS224-12
 product revision level=0130
Vendor-specific information:
 Product Serial Number: SHJSG225xxxxxxx
Status reads attempted: 41220470; failed: 0
Control writes attempted: 0; failed: 0
Shelf bays with disk devices installed:
  23, 22, 21, 20, 19, 18, 17, 16, 15, 14, 13, 12, 11, 10, 9, 8, 7, 6, 5, 4, 3, 2, 1, 0
  with error: none
Power Supply installed element list: 1, 2; with error: none
Power Supply information by element:
  [1] Serial number: PSxxxxxxxxx0192  Part number: 114-00148+G1
      Type: 98
      Input voltage: <N/A>
      Firmware version: 0200  Swaps: 0
  [2] Serial number: PSxxxxxxxxx0166  Part number: 114-00148+G1
      Type: 98
      Input voltage: <N/A>
      Firmware version: 0200  Swaps: 0
Voltage Sensor installed element list: 1, 2, 3, 4; with error: none
Shelf voltages by element:
  [1] <N/A> sensor condition <N/A>
  [2] <N/A> sensor condition <N/A>
  [3] <N/A> sensor condition <N/A>
  [4] <N/A> sensor condition <N/A>
Current Sensor installed element list: 1, 2, 3, 4; with error: none
Shelf currents by element:
  [1] 0 mA  Normal current range
  [2] 0 mA  Normal current range
  [3] 0 mA  Normal current range
  [4] 0 mA  Normal current range
Cooling Unit installed element list: 1, 2, 3, 4; with error: none
Cooling Units by element:
  [1] 0 RPM
  [2] 0 RPM
  [3] 0 RPM
  [4] 0 RPM
Temperature Sensor installed element list: ; with error: none
ES Electronics installed element list: 1, 2; with error: 1, 2
ES Electronics reporting element: none
ES Electronics information by element:
  [1] Serial number: xxxxxxxxx352  Part number: 111-04850+A3
      CPLD version: 27  Swaps: 0
  [2] Serial number: xxxxxxxxx689  Part number: 111-04850+A3
      CPLD version: 27  Swaps: 0
Enclosure element list: 1; with error: none;
Enclosure information:
  [1] WWN: 500a09800ebecd75  Shelf ID: 00
      Serial number: SHJSG225xxxxxxx  Part number: 116-00771+A1
      Midplane serial number: xxxxxxxxx795  Midplane part number: 110-00541+B0
SAS connector attached element list: 1, 2, 3, 4, 5, 6, 7, 8; with error: none
SAS cable information by element:
  [1] Vendor: Molex Inc.
      Type: MINI-SAS HD passive copper 2m  ID: 00  Swaps: 0
      Serial number: xxxxxx618  Part number: 112-00437+A0
  [2] Vendor: 
      Type: <N/A> <N/A> <N/A>  ID: 00  Swaps: 1
      Serial number:   Part number: 
  [3] Vendor: Molex Inc.
      Type: MINI-SAS HD passive copper 2m  ID: 00  Swaps: 0
      Serial number: xxxxxx614  Part number: 112-00437+A0
  [4] Vendor: 
      Type: <N/A> <N/A> <N/A>  ID: 00  Swaps: 1
      Serial number:   Part number: 
  [5] Vendor: Molex Inc.
      Type: MINI-SAS HD passive copper 2m  ID: 00  Swaps: 0
      Serial number: xxxxxx612  Part number: 112-00437+A0
  [6] Vendor: 
      Type: <N/A> <N/A> <N/A>  ID: 00  Swaps: 1
      Serial number:   Part number: 
  [7] Vendor: Molex Inc.
      Type: MINI-SAS HD passive copper 2m  ID: 00  Swaps: 0
      Serial number: xxxxxx617  Part number: 112-00437+A0
  [8] Vendor: 
      Type: <N/A> <N/A> <N/A>  ID: 00  Swaps: 1
      Serial number:   Part number: 
ACP installed element list: 1, 2; with error: none
ACP information by element:
  [1] MAC address: xx:xx:xx:xx:xx:xx
  [2] MAC address: xx:xx:xx:xx:xx:xx
SAS Expander Module installed element list: 1, 2; with error: 1, 2

Shelf mapping (shelf-assigned addresses) for channel 0a:
  Shelf   0:  23  22  21  20  19  18  17  16  15  14  13  12  11  10   9   8   7   6   5   4   3   2   1   0

  • The STORAGE-SHELF output shows the module state as UNKNOWN

Shelf name:    0a.shelf0
Shelf id:      0
Channel:       0a
Module:        A
Shelf UID:     xx:xx:xx:xx:xx:xx:xx:xx
Shelf S/N:     SHJSGxxxxxxxxxx
Term switch:   N/A
Shelf state:   ONLINE
Module state:  UNKNOWN

Shelf name:    0b.shelf10
Shelf id:      10
Channel:       0b
Module:        B
Shelf UID:     xx:xx:xx:xx:xx:xx:xx:xx
Shelf S/N:     SHJSG2307000136
Term switch:   N/A
Shelf state:   ONLINE
Module state:  OK

Shelf name:    0c.shelf10
Shelf id:      10
Channel:       0c
Module:        A
Shelf UID:     xx:xx:xx:xx:xx:xx:xx:xx
Shelf S/N:     SHJSG2307000136
Term switch:   N/A
Shelf state:   ONLINE
Module state:  OK

Shelf name:    0d.shelf0
Shelf id:      0
Channel:       0d
Module:        B
Shelf UID:     xx:xx:xx:xx:xx:xx:xx:xx
Shelf S/N:     SHJSGxxxxxxxxxx
Term switch:   N/A
Shelf state:   ONLINE
Module state:  UNKNOWN

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