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AFF C800 Console access not working through RJ45 port, Micro USB port works

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Category:
metrocluster
Specialty:
hw
Last Updated:

Applies to

  • AFF C800
  • Console connection
  • 4-Node MCC-IP
  • ClusterLion (Third Party)

Issue

When attempting to connect third party product ClusterLion to MCC array, customer is not able to connect to console via RJ45 Console port
  • Nodes are online and capable of serving data on both Primary and DR sites
  • BMC is reachable through SSH for every node of the MCC-IP array
  • Micro-USB allows access to console and BMC for every node of the array
  • Laptop connection through Console cable (RJ45) only works for one node in the array
  • Rebooting the BMC of the affected nodes does not solve the issue
  • Rebooting the affected nodes does not solve the issue

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