IO card is degraded IOXX X00G P1/P2 Temp is not readable due to unsupported SFP
Applies to
- ONTAP 9
- AFF A90
- AFF A70
- AFF C30
- AFF A1K
Issue
- Nodes reporting constant temperature unreadable alerts from IO card
Oct 20 22:08:43 BMC_1a env_mgr[1538]: Payload EMS: EMS_monitor_ioCard_degraded(IO6 400G P1 Temp is not readable)
Oct 20 22:08:43 BMC_1a env_mgr[1538]: Payload EMS: EMS_monitor_ioCard_degraded(IO6 400G P2 Temp is not readable)
Oct 20 22:08:43 BMC_1a env_mgr[1538]: Payload EMS: EMS_monitor_ioCard_degraded(IO11 400G P1 Temp is not readable)
Oct 20 22:08:43 BMC_1a env_mgr[1538]: Payload EMS: EMS_monitor_ioCard_degraded(IO11 400G P2 Temp is not readable)
Oct 20 23:08:43 BMC_1a env_mgr[1538]: Payload EMS: EMS_monitor_ioCard_degraded(IO6 400G P1 Temp is not readable)
Oct 20 23:08:43 BMC_1a env_mgr[1538]: Payload EMS: EMS_monitor_ioCard_degraded(IO6 400G P2 Temp is not readable)
Oct 20 23:08:43 BMC_1a env_mgr[1538]: Payload EMS: EMS_monitor_ioCard_degraded(IO11 400G P1 Temp is not readable)
Oct 20 23:08:44 BMC_1a env_mgr[1538]: Payload EMS: EMS_monitor_ioCard_degraded(IO11 400G P2 Temp is not readable)env_mgr: monitor.ioCard.degraded:alert]: IO card is degraded: IO9 100G P1 Temp is not readable
env_mgr: monitor.ioCard.degraded:alert]: IO card is degraded: IO3 100G P1 Temp is not readable
- SP-LATEST-IPMI section shows state as 'failed'
Sensor Name State Current Critical Warning Warning Critical
Reading Low Low High High
-------------------------------------------------------------------------------------------------
IO6 Present PRESENT
IO6 Ready READY
IO6 INFO FRU_AVAIL
IO6 Status normal 57 -- -- -- --
IO6 400G CX7 Temp normal 59 C 0 C 5 C 100 C 105 C
IO6 400G P1 Temp failed -- C -5 C -1 C 70 C 75 C
IO6 400G P2 Temp failed -- C -5 C -1 C 70 C 75 C
IO6 400G Power Good GOOD
IO6 400G Volt Spikes normal 0 -- -- -- 3
IO9 Present PRESENT
IO9 Ready READY
IO9 INFO FRU_AVAIL
IO9 Status normal 57 -- -- -- --
IO9 100G CX6 Temp normal 50 C 0 C 5 C 100 C 105 C
IO9 100G P1 Temp failed -- C -5 C -1 C 70 C 75 C
IO9 100G P2 Temp nonreadable -- C -5 C -1 C 70 C 75 C
IO9 100G Power Good GOOD
IO9 100G Volt Spikes normal 0 -- -- -- 3