Skip to main content
NetApp Knowledge Base

One of the cluster network switches became unresponsive due to power cycle

  1. Last updated
  2. Save as PDF
Views:
21
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
hw
Last Updated:

Applies to

  • ONTAP 9
  • N9K-C9336C-FX2 cluster network switches

Issue

  • One of the cluster network switches became unresponsive and was not reachable via ping
  • DC team observed two amber lights on the switch.
  • After a power cycle, the switch returned to normal operation, and the lights turned green.
  • There was no indication of planned maintenance at the time of the incident.
  • "system health alert show" output reports the following alert:

AlertID: SwitchInfoUpdateFailure_Alert
Resource: Switch01 
Severity: Major
IndicationTime: Fri Jan 16 05:40:41 2026
ProbableCause: Information from the Ethernet switch 'Switch01' is no longer being updated. 

  • Switch logs report the following messages:
Line 141464: Reset Reason (HW): PowerCycled (112) at time Fri Jan 16 07:00:31 2026
Line 266465: Logging hw reset reason 112 for slotnum 0

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.