ONTAP Hardware
ONTAP Hardware
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Automatic Firmware download Feature
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
How to perform a health check
A Resolutiom guide of various methods to check the health of your system
A Resolutiom guide of various methods to check the health of your system
Shutdown and Power up procedures
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Controller hardware upgrade Resolution guide
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
Service Processor (SP) & Baseboard Management Controller (BMC) Resolution Guide
Collection of solutions for your SP or BMC questions
Collection of solutions for your SP or BMC questions
DISK FAILED process
Provides guidance around the disk failure process.
Provides guidance around the disk failure process.
Other Resources
- A predetermined technical case is created with symptom BATCHG: BATTERY (capacity low) on <node name>Fri, 01 May 2026
- During switch migration a node is down with (NODE(S) OUT OF CLUSTER QUORUM) EMERGENCYFri, 01 May 2026
- CFSHELF-5432: During the DCM new firmware reload the soft reset is shown as watchdog resetFri, 01 May 2026
- CONTAP-698579: Ethernet switch shows the MOTD/banner with device and config information before loginThu, 30 Apr 2026
- CONTAP-473682: "monitor.ioCard.degraded" event is seen in certain systems when 10/25GbE optical transceivers are usedThu, 30 Apr 2026
- Cluster Switch Monitoring Shows “Is Monitored: False” After Delete/Re-Add on ONTAPWed, 29 Apr 2026
- HA interconnect down on AFF C30Wed, 29 Apr 2026
- CONTAP-696925: NA51 FW release for the S173A drivesTue, 28 Apr 2026
- CONTAP-696922: NA52 FW release for the S173A drivesTue, 28 Apr 2026
- CONTAP-695982: 0402 FW release for S5336 model drivesMon, 27 Apr 2026
- CONTAP-695985: 0403 FW release for S5430 model drivesMon, 27 Apr 2026
- CHW-3758: (AFF-A1k) PANIC : Missing/invalid System ID: bootarg.frurom.fileid=<0>Mon, 27 Apr 2026
- Is BMC reconfiguration or BMC firmware update required after management module replacementMon, 27 Apr 2026
- Node Fails to Boot Due to PCIe Link DegradedMon, 27 Apr 2026
- ONTAP reports disk is in a failed state with the outage reason "failed"Mon, 27 Apr 2026
- ONTAP reports a callhome.dsk.redun.fault eventSun, 26 Apr 2026
- FILESYSTEM DISK MISSING in DS460C drawer 4Sat, 25 Apr 2026
- Inlet ODP Temp sensor high thresholds are modifiedWed, 22 Apr 2026
- 2 ethernet ports of same IFGRP report link downWed, 22 Apr 2026
- Nvidia SN2100 lost management access after nv config saveWed, 22 Apr 2026
- CONTAP-46950: NVMe boot media controller health monitor enhancementSat, 02 May 2026
- CONTAP-48039: SP/BMC firmware upgrade is stuck in progress "update-progress show" outputSat, 02 May 2026
- CONTAP-73468: Upgrading from ONTAP 9.8 or 9.9.1 to ONTAP 9.10.1 or later might lead to a management gateway crashSat, 02 May 2026
- CONTAP-88356: SSH authentication failures due to RCF banner and version collection in CSHMSat, 02 May 2026
- CHW-3033: The NVMEM battery full-charge capacity is critically low (20 ). To prevent data loss, the system will shut down in 20 minutesSat, 02 May 2026
- CHW-268: False-positive reports of aged NVMEM battery causes ONTAP to shutdownSat, 02 May 2026
- CHW-1461: Frequent "wrong charge", "no charge", and "current high" battery events with pending system shutdownSat, 02 May 2026
- CFBMC-8712: CFBMC-8853: BMC remains offline after upgrade to version 16.8Sat, 02 May 2026
- CFBMC-8357: BMC "bmc diag" and "ethtool" displays "Cannot get wake-on-lan settings: Operation not permitted" errorSat, 02 May 2026
- CFSHELF-2815: Unexpected reboot event reported by IOM12B module due to a software crashSat, 02 May 2026
- CONTAP-249770: NVIDIA SN2100 switches shown as "unsupported"Sat, 02 May 2026
- CONTAP-661911: 2p, 40G/100G/200G/400G Ethernet Controller CX7 card (PN X50131B) in slot 8 must be in one of these slots: 10,11,2,3,6,9.Sat, 02 May 2026
- CONTAP-608818: Incorrect ASUP sent after WDR: Call home for CONTROLLER TAKEOVER COMPLETE MANUALSat, 02 May 2026
- CONTAP-645672: NA52 FW release for S1653 model drivesSat, 02 May 2026
- CONTAP-644117: NA51 FW for KCM7 drivesSat, 02 May 2026
- CONTAP-405100: RFE-Add "nvme.card.degraded" event to AutoSupport Trigger listSat, 02 May 2026
- CONTAP-473682: "monitor.ioCard.degraded" event is seen in certain systems when 10/25GbE optical transceivers are usedSat, 02 May 2026
- CONTAP-634891: SNMP queries for PSU info are not available on storage systems with internal NVMe drivesSat, 02 May 2026
- CONTAP-657170: BMC 17.5 includes enhancements for FAS2820 systemsSat, 02 May 2026
- CONTAP-657167: Enhancements for BMC firmware version 11.13Sat, 02 May 2026
- How to power up all ONTAP nodes in a cluster following a graceful shutdown
- How to perform graceful shutdown and power up of all ONTAP nodes in a cluster
- BIOS updates for memory reliability and the PPR feature
- How to identify a failed disk prior to replacement
- How to manually download EMS log file via SPI?
- How to determine the disk and shelf firmware version on a controller and verify it is up to date
- Cluster hw_assist: hw_assist functionality is inactive - How to configure hw_assist
