ONTAP Hardware KBs
ONTAP Hardware KBs
Featured
Automatic Firmware download Feature
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
How to perform a health check
A Resolutiom guide of various methods to check the health of your system
A Resolutiom guide of various methods to check the health of your system
Shutdown and Power up procedures
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Controller hardware upgrade Resolution guide
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
Service Processor (SP) & Baseboard Management Controller (BMC) Resolution Guide
Collection of solutions for your SP or BMC questions
Collection of solutions for your SP or BMC questions
DISK FAILED process
Provides guidance around the disk failure process
Provides guidance around the disk failure process
Other Resources
- After motherboard replacement the PCM fails to boot with message the incorrect NVMEM battery is installedMay, 2024
- How to avoid an automatic ONTAP shutdown from environmental conditionsMay, 2024
- NoPathToNSMA_Alert or NSMB with correct cablingMay, 2024
- Active IQ Wellness Risk: ONTAP reports error when communicating with SP/BMCMay, 2024
- How to map out NS224 shelf cabling in ONTAP 9May, 2024
- e0M port is degraded due to link_flappingMay, 2024
- Node gets stuck Waiting for reservations to clear after motherboard replacementMay, 2024
- Mounting of cloned LUN on RHEL server fails with error "wrong fs type,bad option, bad superblock"May, 2024
- DS460C Shelf midplane serial number is the same as shelf chassisMay, 2024
- AFF A900 battery charge FET off with BMC 16.4, 16.5May, 2024
- AFF A900/FAS9500 battery charge FET off with BMC 16.3May, 2024
- Best practices for adding disks to an existing shelf or clusterMay, 2024
- Cannot mount NFS and error code 7208 seen in "check-access" commandMay, 2024
- AFF A900 node shuts down without panic string or error messagesMay, 2024
- How to update SP or BMC during Motherboard replacement using surviving node as the sourceMay, 2024
- Does ONTAP S3 object lock feature is supported or not in Fabricpool configurationMay, 2024
- DS2246 Shelf OT warning on PSU sensorMay, 2024
- A250 boot failure after ONTAP upgradeMay, 2024
- Management switch triggers alert: Access attempted by unauthorized NSMMay, 2024
- Storage failover mailbox disk state is invalid, local node missing partner disksMay, 2024
- How to identify a failed disk prior to replacement
- How to perform an IOM removal/replacement
- Cluster hw_assist: hw_assist functionality is inactive - How to configure hw_assist
- How to update the Service Processor firmware when a Web server is unavailable
- How to determine the disk and shelf firmware version on a controller and verify it is up-to-date
- How to use RLM to collect data required to troubleshoot a hardware issue
- How to change disk ownership between two heads on FAS2000 or FAS3000 series controllers
Highest rated
(rating)- AFF8080 PCI Error NMI paic on root port 0,2,0
- How to identify node state through SP or BMC for AFF and FAS platforms
- sas.adapter.firmware.fault Detected firmware fault 0x40002628 on SAS adapter 0a
- Environmental Shutdown (nvmem.battery.capLowCrit)
- TPM firmware not upgrading automatically
- NVDIMMBadHealthAlert Reason: VPP Lost , on NVDIMM-equipped systems
- nvmem.battery.FET.off:alert or callhome.battery.warning:alert WARNING
- Chassis Shelf ID show "8.8." and keep blinking
- Node fails to boot with error Boot option loading failed
- SPNewVersionAvailableAlert is triggered
- How to troubleshoot during part replacement receiving message "WARNING: there do not appear to be any disks attached to the system"
- NFS access fails with Nblade.CallbackTimedOut after upgrading the ONTAP
- Cluster switch LIF is not on home node after cluster switch upgrade
- "This platform is not supported in this release" controller upgrade FAS2620 to 2720
- Do NVMe and SAS SSDs in the same aggregate have a performance impact?
Recently updated
(date updated)- After motherboard replacement the PCM fails to boot with message the incorrect NVMEM battery is installed
- How to avoid an automatic ONTAP shutdown from environmental conditions
- NoPathToNSMA_Alert or NSMB with correct cabling
- Active IQ Wellness Risk: ONTAP reports error when communicating with SP/BMC
- How to map out NS224 shelf cabling in ONTAP 9
- e0M port is degraded due to link_flapping
- Node gets stuck Waiting for reservations to clear after motherboard replacement
- Mounting of cloned LUN on RHEL server fails with error "wrong fs type,bad option, bad superblock"
- DS460C Shelf midplane serial number is the same as shelf chassis
- AFF A900 battery charge FET off with BMC 16.4, 16.5
- AFF A900/FAS9500 battery charge FET off with BMC 16.3
- Best practices for adding disks to an existing shelf or cluster
- Cannot mount NFS and error code 7208 seen in "check-access" command
- AFF A900 node shuts down without panic string or error messages
- How to update SP or BMC during Motherboard replacement using surviving node as the source
Recently added
(date created)- NoPathToNSMA_Alert or NSMB with correct cabling
- e0M port is degraded due to link_flapping
- DS460C Shelf midplane serial number is the same as shelf chassis
- Cannot mount NFS and error code 7208 seen in "check-access" command
- A250 boot failure after ONTAP upgrade
- Best practices for adding disks to an existing shelf or cluster
- DS224 shelf PSUs failed after voltage drops within supported range
- Incompatible power supplies found on NS224 disk shelf
- Stale alert on Disk Shelf Multipath Not Configured
- Two disks partitioned simultaneously and displaying "SpareLow" during disk failure
- If A700s support 10gb sfp part
- AFF A400/FAS8300/FAS8700 shuts down with nvmem.battery.currentHigh alert
- AFF-A400 watchdog reboot controller takeover complete
- A300: The battery is experiencing a critical failure when boot ontap
- Cluster LIF not Assigned to any port during ONTAP upgrade