ONTAP Hardware KBs
ONTAP Hardware KBs
Featured
Automatic Firmware download Feature
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
How to perform a health check
A Resolutiom guide of various methods to check the health of your system
A Resolutiom guide of various methods to check the health of your system
Shutdown and Power up procedures
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Controller hardware upgrade Resolution guide
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
Service Processor (SP) & Baseboard Management Controller (BMC) Resolution Guide
Collection of solutions for your SP or BMC questions
Collection of solutions for your SP or BMC questions
DISK FAILED process
Provides guidance around the disk failure process
Provides guidance around the disk failure process
Other Resources
- False SwitchIfDead_Alert on Connected Unused Ethernet Ports in ONTAPFeb, 2026
- The message ses.unsupported.shelf.psus repeats every 30 minutesFeb, 2026
- "CHASSIS POWER DEGRADED: Power Supply Status Critical" alertsFeb, 2026
- How do shelf product IDs and modules in ONTAP map to a model of a shelf or storage system with embedded storage?Feb, 2026
- Call home for HA GROUP ERROR: PERSONALITY MISMATCHFeb, 2026
- Event message Show: Controller failover of node is not possible, unsynchronized logFeb, 2026
- Entering FM state:5 because mbFound:0 Resolution guideFeb, 2026
- Boot error "Entering FM state:5 because mbFound:0 local in headswap:0" due to Onboard HBAFeb, 2026
- A70 / A90 NVRAM hardware initialization: Failed to get Battery FRU info due to motherboardFeb, 2026
- e0M port speed is 100Feb, 2026
- Multiple disks are in unknown statusFeb, 2026
- NVRAM destage failure predicted for device: NVRAM12 errorsFeb, 2026
- External key management server is not respondingFeb, 2026
- One of the cluster network switches became unresponsiveFeb, 2026
- Disk auto-assign not working after disk replacementFeb, 2026
- Port offline due to Netapp 100G FINISAR SFPs (X65406) incompatibility with 400G/800G switchesFeb, 2026
- Sysconfig shows Backplane Serial Number as Not ApplicableFeb, 2026
- AFF A250,C250 or FAS500f panic: watchdog nmi because IPMI interface congestedFeb, 2026
- Controller Hardware Upgrade: Aggregate Relocation FailsFeb, 2026
- DS460C shelf solid amber attention LED and unrecognized disks after initial power-onFeb, 2026
- How to power up all ONTAP nodes in a cluster following a graceful shutdown
- How to perform graceful shutdown and power up of all ONTAP nodes in a cluster
- BIOS updates for memory reliability and the PPR feature
- How to identify a failed disk prior to replacement
- How to manually download EMS log file via SPI?
- How to determine the disk and shelf firmware version on a controller and verify it is up to date
- Cluster hw_assist: hw_assist functionality is inactive - How to configure hw_assist
Highest rated
(rating)- How To Safely Remove Disks from a NetApp System Running ONTAP 9
- How to convert cluster ports from 4x10G to 1x40G
- How to configure 10G or 25G cluster ports on a new cluster setup
- Node fails to boot: Failed to get FRU data. Abort booting ONTAP due to MID1_FRU
- How to convert existing 10G or 25G cluster ports to 40G or 100G cluster ports
- SwitchIfDead_Alert
- Node perform takeover/giveback automatically due to DIMM UECC error
- Is ADP limited to the internal disk on the FAS2720?
- IO card is degraded IOXX X00G P1/P2 Temp is not readable due to unsupported SFP
- AFF C800 Console access not working through RJ45 port, Micro USB port works
- boot_recovery procedure does not complete
- AFF-A1K Front LED panel not lit
- monitor.rtcLowPower or monitor.rtcHighPower occurs on Coin cell Real Time Clock (RTC) battery
- Node down due to "ADR event ID: 0" event
- Newly installed controller only responsive via BMC prompt due to incorrect line voltage from PDU
Recently updated
(date updated)- False SwitchIfDead_Alert on Connected Unused Ethernet Ports in ONTAP
- The message ses.unsupported.shelf.psus repeats every 30 minutes
- "CHASSIS POWER DEGRADED: Power Supply Status Critical" alerts
- How do shelf product IDs and modules in ONTAP map to a model of a shelf or storage system with embedded storage?
- Call home for HA GROUP ERROR: PERSONALITY MISMATCH
- Event message Show: Controller failover of node is not possible, unsynchronized log
- Entering FM state:5 because mbFound:0 Resolution guide
- Boot error "Entering FM state:5 because mbFound:0 local in headswap:0" due to Onboard HBA
- A70 / A90 NVRAM hardware initialization: Failed to get Battery FRU info due to motherboard
- e0M port speed is 100
- Multiple disks are in unknown status
- NVRAM destage failure predicted for device: NVRAM12 errors
- External key management server is not responding
- One of the cluster network switches became unresponsive
- Disk auto-assign not working after disk replacement
Recently added
(date created)- The message ses.unsupported.shelf.psus repeats every 30 minutes
- False SwitchIfDead_Alert on Connected Unused Ethernet Ports in ONTAP
- e0M port speed is 100
- One of the cluster network switches became unresponsive
- Disk auto-assign not working after disk replacement
- Port offline due to Netapp 100G FINISAR SFPs (X65406) incompatibility with 400G/800G switches
- DS460C shelf solid amber attention LED and unrecognized disks after initial power-on
- FAS9500 two chassis PowerSupply degraded
- How to disable or enable SSH Access to SP and BMC
- Does disk firmware auto update to original version after disk replacement?
- FAS2820 Controller Fails to Boot with NVRAM Battery sensors unreadable error
- Tera Term not displaying output when connected to ASA A30 via console port
- Controller Takeover Due to LPC Reset and Abnormal Reboot
- DS460 Drawer Critical/Critical state and offline aggregates on FAS8300
- AFF C250 SP heartbeat stopped and cannot be recovered
