ONTAP Hardware KBs
ONTAP Hardware KBs
Featured
Automatic Firmware download Feature
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
How to perform a health check
A Resolutiom guide of various methods to check the health of your system
A Resolutiom guide of various methods to check the health of your system
Shutdown and Power up procedures
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Controller hardware upgrade Resolution guide
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
Service Processor (SP) & Baseboard Management Controller (BMC) Resolution Guide
Collection of solutions for your SP or BMC questions
Collection of solutions for your SP or BMC questions
DISK FAILED process
Provides guidance around the disk failure process
Provides guidance around the disk failure process
Other Resources
- Disk redundancy failed for single diskJul, 2024
- How to setup and configure the Cluster Network SwitchJul, 2024
- Storage Failover Disabled Due to partner Node in non HA Mode in new setupJul, 2024
- Shelf IOM reporting critical statusJul, 2024
- Amber LED lit on flash cache card without hardware failureJul, 2024
- High latency after hot-adding shelfJul, 2024
- Is the fg.inodes.member.nearlyFull threshold adjustable?Jul, 2024
- A part of sensors information is invalidJul, 2024
- ses.status.temperature Sensor WarningJul, 2024
- After node down unexpectedly the SP remains accessible but no console outputJul, 2024
- Health Monitor SPAutoUpgradeFailedMajorAlert SP upgrade fails - AutoSupport MessageJul, 2024
- FAS80xx Emergency shutdown due to overtemperatureJul, 2024
- PSU status critical on a surviving AFF-A300 or FAS8200 while in takeoverJul, 2024
- Console shows garbage character when connect to the serial consoleJul, 2024
- Why does the native VLAN change on cluster switch RCF 1.6 and newer?Jul, 2024
- Perform REST API calls with error User is not authorizedJul, 2024
- How to remove ownership on foreign disks in clustered Data ONTAPJul, 2024
- VMware ESXi outage during MCC switchover with Qlogic 2690Jul, 2024
- AFF-C800 Active IQ Wellness Risk: ONTAP reports error when communicating with SP/BMC but API certificate renew not helpJul, 2024
- Both nodes rebooting frequently due to system input power lostJul, 2024
- How to identify a failed disk prior to replacement
- How to perform an IOM removal/replacement
- Cluster hw_assist: hw_assist functionality is inactive - How to configure hw_assist
- How to update the Service Processor firmware when a Web server is unavailable
- How to determine the disk and shelf firmware version on a controller and verify it is up-to-date
- How to use RLM to collect data required to troubleshoot a hardware issue
- How to change disk ownership between two heads on FAS2000 or FAS3000 series controllers
Highest rated
(rating)- ONTAP upgrade was paused as the node is in unknown state
- Chassis Shelf ID show "8.8." and keep blinking
- Broadcast domain partition errors reported in the event logs due to hardware issue
- Disk reports unknown status after replacement in ONTAP 9 due to foreign system ID
- How to disable NAE aggregate-level encryption with an SVM root volume and MDV_CRS volume
- Shelf PSU Alert reported
- How to troubleshoot during part replacement receiving message "WARNING: there do not appear to be any disks attached to the system"
- AFF A900 node shuts down without panic string or error messages
- DS460C (DS460-12) multiple SHELF_FAULT and SHELF COOLING UNIT FAILED reported by ONTAP
- sas.adapter.firmware.fault Detected firmware fault 0x40002628 on SAS adapter 0a
- AFF8080 PCI Error NMI paic on root port 0,2,0
- Do NVMe and SAS SSDs in the same aggregate have a performance impact?
- Uncorrectable memory error on an AFF / FAS system with PPR
- Spare disks are missing the root partition space (P3)
- Cluster ports e0a and e0b go down causing a CLAM panic - Power cycle does not resolve
Recently updated
(date updated)- Disk redundancy failed for single disk
- How to setup and configure the Cluster Network Switch
- Storage Failover Disabled Due to partner Node in non HA Mode in new setup
- Shelf IOM reporting critical status
- Amber LED lit on flash cache card without hardware failure
- High latency after hot-adding shelf
- Is the fg.inodes.member.nearlyFull threshold adjustable?
- A part of sensors information is invalid
- ses.status.temperature Sensor Warning
- After node down unexpectedly the SP remains accessible but no console output
- Health Monitor SPAutoUpgradeFailedMajorAlert SP upgrade fails - AutoSupport Message
- FAS80xx Emergency shutdown due to overtemperature
- PSU status critical on a surviving AFF-A300 or FAS8200 while in takeover
- Console shows garbage character when connect to the serial console
- Why does the native VLAN change on cluster switch RCF 1.6 and newer?
Recently added
(date created)- Storage Failover Disabled Due to partner Node in non HA Mode in new setup
- Shelf IOM reporting critical status
- High latency after hot-adding shelf
- A part of sensors information is invalid
- AFF-C800 Active IQ Wellness Risk: ONTAP reports error when communicating with SP/BMC but API certificate renew not help
- How to wipe the SP/BMC
- sfu.firmwareDownrev.shelf on shelf with IOM12B modules prior to ONTAP 9.5P19
- Does NetApp Technical Support perform SP/BMC upgrades ?
- Disk reconstruction is stuck due to an additional disk failure
- Call home for BATTERY (voltage critical low) CRITICAL
- Why the stack shelf ID changed after cluster shutdown
- SAS adapter communication issue resulted in disk failure and disk missing
- ADP partition does not follow HWU rule
- PSU on FAS or AFF shows DC undervoltage
- SP prompt does not reflect the current name of the node