Ontap Hardware Issues
Ontap Hardware Issues
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Support for BlueXP Backup and Recovery
Learn how MetroCluster works, why it’s important to back up your data, and how BlueXP backup and recovery can help.
Learn how MetroCluster works, why it’s important to back up your data, and how BlueXP backup and recovery can help.
Recommended component releases
List of recommended component releases per your ONTAP OS version.
List of recommended component releases per your ONTAP OS version.
Benefits of managing ATTO bridges in-band
Items to consider on the benefits of using ATTO bridges in-band.
Items to consider on the benefits of using ATTO bridges in-band.
How to use the RcfFileGenerator for MetroCluster IP
A detailed guide on how to use the RcfFileGenerator for MetroCluster IP.
A detailed guide on how to use the RcfFileGenerator for MetroCluster IP.
Useful commands for MetroCluster FC and IP switches
The most commonly used commands for configuring, managing and troubleshooting MetroCluster switches.
The most commonly used commands for configuring, managing and troubleshooting MetroCluster switches.
Upgrade switch RCF's without wiping the switch"
Documentation guide to upgrade an RCF file on a Cisco IP switch.
Documentation guide to upgrade an RCF file on a Cisco IP switch.
Other Resources
- CFSHELF-5174: DS460C/DE460C DCM3 drawer disk path lost after drive insertion or power-cycleFri, 08 May 2026
- CFBMC-9111: Multiple Internal Temp sensors are unreadable causing a node shutdown on BMC 13.7P1Wed, 06 May 2026
- CFBMC-5427: AFF A400 and FAS8300 Multiple Internal Temp sensors are unreadableWed, 06 May 2026
- CFLOADER-1805: New install: AFF-A250 slot 1 X1152 NICs have ports incorrectly mappedMon, 04 May 2026
- CFSHELF-5432: During the DCM new firmware reload the soft reset is shown as watchdog resetFri, 01 May 2026
- CONTAP-698579: Ethernet switch shows the MOTD/banner with device and config information before loginThu, 30 Apr 2026
- CONTAP-473682: "monitor.ioCard.degraded" event is seen in certain systems when 10/25GbE optical transceivers are usedThu, 30 Apr 2026
- CHW-2931: DS460C shelf not recognized with incorrect displayWed, 29 Apr 2026
- CONTAP-696925: NA51 FW release for the S173A drivesTue, 28 Apr 2026
- CONTAP-696922: NA52 FW release for the S173A drivesTue, 28 Apr 2026
- CONTAP-695982: 0402 FW release for S5336 model drivesMon, 27 Apr 2026
- CONTAP-695985: 0403 FW release for S5430 model drivesMon, 27 Apr 2026
- CHW-3758: (AFF-A1k) PANIC : Missing/invalid System ID: bootarg.frurom.fileid=<0>Mon, 27 Apr 2026
- CFBMC-7682: Bundle battery FW version D1Tue, 21 Apr 2026
- CHW-1440: Public report for CHW-1440Mon, 20 Apr 2026
- CHW-2028: AFF C80, AFF or ASA A1K, A90, A70, or FAS90, FAS70 shutdown with Battery not charging for 20 minsSun, 19 Apr 2026
- CONTAP-688663: AFF-A30 diagnostics fail for any number of drives other than 6, 8, 12 and 24 drives.Fri, 17 Apr 2026
- CONTAP-636006: Enhancements for BIOS 13.19 and LOADER 8.7.0Wed, 15 Apr 2026
- CONTAP-636002: Enhancements for BIOS 16.13 and LOADER 8.7.0Wed, 15 Apr 2026
- CONTAP-635990: Enhancements for BIOS 17.15 and LOADER 8.7.0Wed, 15 Apr 2026
- CFSHELF-5174: DS460C/DE460C DCM3 drawer disk path lost after drive insertion or power-cycleSat, 09 May 2026
- CONTAP-114222: SwitchLinkDiscProtocolUnsupported_Alert or SwitchLinkDiscoveryProtocol_Alert on MetroCluster IP with NVIDIA SN2100 switchesSat, 09 May 2026
- CONTAP-95031: Extending OpenSSH to accept RSA Key length of 4096 for ONTAP-BMC communicationSat, 09 May 2026
- CFSHELF-3422: PSU part number reported as PPP-PPPPP+XX on NSM shelfSat, 09 May 2026
- CHW-268: False-positive reports of aged NVMEM battery causes ONTAP to shutdownSat, 09 May 2026
- CHW-1461: Frequent "wrong charge", "no charge", and "current high" battery events with pending system shutdownSat, 09 May 2026
- CONTAP-490067: env_mgr: monitor.ioCard.degraded:alert: IO card is degraded: (...) Temp is not readableSat, 09 May 2026
- CONTAP-664860: 4p, 10G/25G Ethernet Controller CX7 card (PN X50133A) in slot <n> is not supported on model AFX-1KSat, 09 May 2026
- CFNVRAM-45: Weekly alert NVRAM12 destage failure predictedFri, 08 May 2026
- CHW-2472: AFF A250/AFF C250 and FAS500f experience non responsive CPUs followed by watchdog controller disruptionsFri, 08 May 2026
- CHW-1873: AFF A900, ASA A900 or FAS9500 reboots abnormally without reboot string or error messagesFri, 08 May 2026
- CHW-3320: AFF A20 node experiences Environmental shutdown due to unreadable battery sensorsFri, 08 May 2026
- CONTAP-467339: "gzip error" support log collection status reported by Ethernet switch health monitorFri, 08 May 2026
- CONTAP-557524: NA56 FW release for X4020S173A* and X4032S173A* model drivesFri, 08 May 2026
- CONTAP-661911: 2p, 40G/100G/200G/400G Ethernet Controller CX7 card (PN X50131B) in slot 8 must be in one of these slots: 10,11,2,3,6,9.Fri, 08 May 2026
- CONTAP-645672: NA52 FW release for S1653 model drivesFri, 08 May 2026
- CONTAP-644117: NA51 FW for KCM7 drivesFri, 08 May 2026
- CONTAP-696925: NA51 FW release for the S173A drivesFri, 08 May 2026
- CONTAP-696922: NA52 FW release for the S173A drivesFri, 08 May 2026
- CONTAP-695982: 0402 FW release for S5336 model drivesFri, 08 May 2026
Highest rated
(rating)- CONTAP-360430: Incorrect alerting for nvmem.battery.chgrFailed
- CHW-268: False-positive reports of aged NVMEM battery causes ONTAP to shutdown
- CHW-778: NVDIMMBadHealthAlert Reason: FIRMWARE error, on NVDIMM-equipped systems
- CONTAP-442238: Wrong mailbox drives used after takeover
- CFBMC-5907: BMC flaps Wrench Port and records corresponding SEL logs
- CHW-2799: AFF-A70, AFF-A90: Node shuts down after "Chassis temperature is too cool: NVRAM DIMMX Temp is critical low (-1 C)"
- CFBMC-6454: BMC reboot due to HW watchdog timeout on AFF-C400、FAS8700,FAS8300,AFF-A400
- CFBMC-1779: FAS2720/FAS2750 "sysconfig -M" doesn't display battery details
- CFBMC-3251: Many IO cards are reported as degraded and recovered by BMC reboot
- CHW-2690: Chassis temperature is too cool: Inlet ODP Temp2 is warning low (3 C)
- CONTAP-48039: SP/BMC firmware upgrade is stuck in progress "update-progress show" output
- CFBMC-6022: Takeover due to BMC SoC hang causes ONTAP shutdown with BMC FW 13.11
- CFBMC-3952: sp.heartbeat.stopped events with BMC version 15.11
- CONTAP-297050: mgwd process or entire node may restart unexpecedly due to stuck threads in servprocd
- CONTAP-492278: monitor.ioCard.degraded: IO card is degraded
Recently updated
(date updated)- CFSHELF-5174: DS460C/DE460C DCM3 drawer disk path lost after drive insertion or power-cycle
- CONTAP-114222: SwitchLinkDiscProtocolUnsupported_Alert or SwitchLinkDiscoveryProtocol_Alert on MetroCluster IP with NVIDIA SN2100 switches
- CONTAP-95031: Extending OpenSSH to accept RSA Key length of 4096 for ONTAP-BMC communication
- CFSHELF-3422: PSU part number reported as PPP-PPPPP+XX on NSM shelf
- CHW-268: False-positive reports of aged NVMEM battery causes ONTAP to shutdown
- CHW-1461: Frequent "wrong charge", "no charge", and "current high" battery events with pending system shutdown
- CONTAP-490067: env_mgr: monitor.ioCard.degraded:alert: IO card is degraded: (...) Temp is not readable
- CONTAP-664860: 4p, 10G/25G Ethernet Controller CX7 card (PN X50133A) in slot <n> is not supported on model AFX-1K
- CFNVRAM-45: Weekly alert NVRAM12 destage failure predicted
- CHW-2472: AFF A250/AFF C250 and FAS500f experience non responsive CPUs followed by watchdog controller disruptions
- CHW-1873: AFF A900, ASA A900 or FAS9500 reboots abnormally without reboot string or error messages
- CHW-3320: AFF A20 node experiences Environmental shutdown due to unreadable battery sensors
- CONTAP-467339: "gzip error" support log collection status reported by Ethernet switch health monitor
- CONTAP-557524: NA56 FW release for X4020S173A* and X4032S173A* model drives
- CONTAP-661911: 2p, 40G/100G/200G/400G Ethernet Controller CX7 card (PN X50131B) in slot 8 must be in one of these slots: 10,11,2,3,6,9.
Recently added
(date created)- CFSHELF-5174: DS460C/DE460C DCM3 drawer disk path lost after drive insertion or power-cycle
- CFBMC-9111: Multiple Internal Temp sensors are unreadable causing a node shutdown on BMC 13.7P1
- CFBMC-5427: AFF A400 and FAS8300 Multiple Internal Temp sensors are unreadable
- CFLOADER-1805: New install: AFF-A250 slot 1 X1152 NICs have ports incorrectly mapped
- CFSHELF-5432: During the DCM new firmware reload the soft reset is shown as watchdog reset
- CONTAP-698579: Ethernet switch shows the MOTD/banner with device and config information before login
- CONTAP-473682: "monitor.ioCard.degraded" event is seen in certain systems when 10/25GbE optical transceivers are used
- CHW-2931: DS460C shelf not recognized with incorrect display
- CONTAP-696925: NA51 FW release for the S173A drives
- CONTAP-696922: NA52 FW release for the S173A drives
- CONTAP-695982: 0402 FW release for S5336 model drives
- CONTAP-695985: 0403 FW release for S5430 model drives
- CHW-3758: (AFF-A1k) PANIC : Missing/invalid System ID: bootarg.frurom.fileid=<0>
- CFBMC-7682: Bundle battery FW version D1
- CHW-1440: Public report for CHW-1440
