Ontap Hardware Issues
Ontap Hardware Issues
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Support for BlueXP Backup and Recovery
Learn how MetroCluster works, why it’s important to back up your data, and how BlueXP backup and recovery can help.
Learn how MetroCluster works, why it’s important to back up your data, and how BlueXP backup and recovery can help.
Recommended component releases
List of recommended component releases per your ONTAP OS version.
List of recommended component releases per your ONTAP OS version.
Benefits of managing ATTO bridges in-band
Items to consider on the benefits of using ATTO bridges in-band.
Items to consider on the benefits of using ATTO bridges in-band.
How to use the RcfFileGenerator for MetroCluster IP
A detailed guide on how to use the RcfFileGenerator for MetroCluster IP.
A detailed guide on how to use the RcfFileGenerator for MetroCluster IP.
Useful commands for MetroCluster FC and IP switches
The most commonly used commands for configuring, managing and troubleshooting MetroCluster switches.
The most commonly used commands for configuring, managing and troubleshooting MetroCluster switches.
Upgrade switch RCF's without wiping the switch"
Documentation guide to upgrade an RCF file on a Cisco IP switch.
Documentation guide to upgrade an RCF file on a Cisco IP switch.
Other Resources
- CHW-143: AFF and FAS systems fail to boot due to system faultTue, 03 Mar 2026
- CFBMC-7214: L2 Watchdog Reset NMI on some systems present a disruption as a user initiated "system core"Fri, 27 Feb 2026
- CONTAP-516272: L2 Watchdog Reset NMI on some systems present a disruption as a user initiated "system core"Fri, 27 Feb 2026
- CONTAP-568479: Ethernet switch health monitor generating alerts despite monitoring being disabledMon, 23 Feb 2026
- CONTAP-613546: nv.partner.size.mismatch event report and takeover disabled during ONTAP upgrade on certain ASA r2 systemsThu, 19 Feb 2026
- CFBMC-8626: PECI Crashdump format change from 2.0.5 to 2.0.5bThu, 19 Feb 2026
- CHW-3322: Simultaneous L2 watchdog reset on both nodes in an HA pair on FAS90, FAS70, ASA A1K, ASA A90, ASA A70, AFF A1K, AFF A90, AFF A70, or AFF C80Tue, 17 Feb 2026
- CONTAP-595658: NA51 firmware for X4012S173A* and X4019S173A* disk drivesThu, 12 Feb 2026
- CHW-3626: ONTAP cluster node reboots unexpectedlyMon, 09 Feb 2026
- CHW-1596: Single disk missing on one Path AFF A250Thu, 05 Feb 2026
- CONTAP-627663: ONTAP cluster node reboots unexpectedlyThu, 05 Feb 2026
- CFBMC-8474: BMC "heartbeat stopped" event causes node shutdown with BMC 15.12 and laterThu, 05 Feb 2026
- CHW-3668: FAS8200 experience disruption following "received completion for unknown cmd in process irq60: nvme0:io11"Wed, 04 Feb 2026
- CONTAP-628202: IP Addresses are not anonymized in sp-latest-ipmi.txt ASUP fileWed, 04 Feb 2026
- CFBIOS-1219: Unable to install licenses from /cfcard/mfg_nlfWed, 04 Feb 2026
- CONTAP-554359: SwitchSSHAccess_Alert on BES-53248 after ONTAP upgrade to 9.16Wed, 28 Jan 2026
- CONTAP-622754: User other than 'admin' not supported with Cisco NXOS 10.2(6)-10.5(4)(M) for CSHM log collection in ONTAP 9.16.1+Wed, 28 Jan 2026
- CHW-219: FAS2500: Quad Gigabit Ethernet Controller 82580 ports e0a, e0b, e0M, e0P missing or failedTue, 27 Jan 2026
- CONTAP-622468: NA05 FW release for TTCRE drivesTue, 27 Jan 2026
- CFDISK-789: NA04 firmware release for the *SSKBE drivesMon, 26 Jan 2026
- CONTAP-594095: NA52 FW release for WCOF model drivesThu, 05 Mar 2026
- CHW-3542: NVRAM12 module Device 20/0/0 (IO4) missing during ONTAP upgradeThu, 05 Mar 2026
- CHW-3171: NVRAM12 "NVRAM M2 Temp" sensor is highThu, 05 Mar 2026
- CHW-3033: The NVMEM battery full-charge capacity is critically low (20 ). To prevent data loss, the system will shut down in 20 minutesThu, 05 Mar 2026
- CHW-1461: Frequent "wrong charge", "no charge", and "current high" battery events with pending system shutdownThu, 05 Mar 2026
- CHW-2478: AFF or FAS storage system fails to boot due to mSATA device failureThu, 05 Mar 2026
- CONTAP-578899: [RFE] Automatic case generation for nvmem.battery.chgrFailed SU573 messagesThu, 05 Mar 2026
- CFBMC-8277: BMC "heartbeat stopped" event causes node shutdown with BMC 13.12 and laterThu, 05 Mar 2026
- CFBMC-8474: BMC "heartbeat stopped" event causes node shutdown with BMC 15.12 and laterThu, 05 Mar 2026
- CFBMC-6454: BMC reboot due to HW watchdog timeout on AFF-C400、FAS8700,FAS8300,AFF-A400Thu, 05 Mar 2026
- CHW-1105: AFF A700s node reboots with "Software NMI" and "Watchdog2 | Timer interrupt" system eventsWed, 04 Mar 2026
- CFBMC-965: False-positive NVMEM battery alerts sometimes cause ONTAP to shutdown during an active learning cycle on some systemsWed, 04 Mar 2026
- CHW-2949: Watchdog reset on certain certain systemsWed, 04 Mar 2026
- CHW-2472: AFF A250/AFF C250 and FAS500f experience non responsive CPUs followed by watchdog controller disruptionsWed, 04 Mar 2026
- CHW-143: AFF and FAS systems fail to boot due to system faultTue, 03 Mar 2026
- CONTAP-627663: ONTAP cluster node reboots unexpectedlyTue, 03 Mar 2026
- CHW-268: False-positive reports of aged NVMEM battery causes ONTAP to shutdownTue, 03 Mar 2026
- CFBMC-6267: FAS2820 :Unable to access BMC via SSH after system restartMon, 02 Mar 2026
- CFBIOS-1137: Detected insufficient power on the PCIe slot (35W)Sat, 28 Feb 2026
- CONTAP-264309: NA51 firmware for S173A* disk drivesSat, 28 Feb 2026
Highest rated
(rating)- CONTAP-360430: Incorrect alerting for nvmem.battery.chgrFailed
- CHW-268: False-positive reports of aged NVMEM battery causes ONTAP to shutdown
- CHW-778: NVDIMMBadHealthAlert Reason: FIRMWARE error, on NVDIMM-equipped systems
- CONTAP-442238: Wrong mailbox drives used after takeover
- CFBMC-5907: BMC flaps Wrench Port and records corresponding SEL logs
- CFBMC-3251: Many IO cards are reported as degraded and recovered by BMC reboot
- CFBMC-6454: BMC reboot due to HW watchdog timeout on AFF-C400、FAS8700,FAS8300,AFF-A400
- CHW-2690: Chassis temperature is too cool: Inlet ODP Temp2 is warning low (3 C)
- CFBMC-1779: FAS2720/FAS2750 "sysconfig -M" doesn't display battery details
- CHW-2799: AFF-A70, AFF-A90: Node shuts down after "Chassis temperature is too cool: NVRAM DIMMX Temp is critical low (-1 C)"
- CONTAP-48039: SP/BMC firmware upgrade is stuck in progress "update-progress show" output
- CFBMC-6022: Takeover due to BMC SoC hang causes ONTAP shutdown with BMC FW 13.11
- CFBMC-3952: sp.heartbeat.stopped events with BMC version 15.11
- CONTAP-297050: mgwd process or entire node may restart unexpecedly due to stuck threads in servprocd
- CFDISK-1409: NA52 FW release for WCOF model drives
Recently updated
(date updated)- CONTAP-594095: NA52 FW release for WCOF model drives
- CHW-3542: NVRAM12 module Device 20/0/0 (IO4) missing during ONTAP upgrade
- CHW-3171: NVRAM12 "NVRAM M2 Temp" sensor is high
- CHW-3033: The NVMEM battery full-charge capacity is critically low (20 ). To prevent data loss, the system will shut down in 20 minutes
- CHW-1461: Frequent "wrong charge", "no charge", and "current high" battery events with pending system shutdown
- CHW-2478: AFF or FAS storage system fails to boot due to mSATA device failure
- CONTAP-578899: [RFE] Automatic case generation for nvmem.battery.chgrFailed SU573 messages
- CFBMC-8277: BMC "heartbeat stopped" event causes node shutdown with BMC 13.12 and later
- CFBMC-8474: BMC "heartbeat stopped" event causes node shutdown with BMC 15.12 and later
- CFBMC-6454: BMC reboot due to HW watchdog timeout on AFF-C400、FAS8700,FAS8300,AFF-A400
- CHW-1105: AFF A700s node reboots with "Software NMI" and "Watchdog2 | Timer interrupt" system events
- CFBMC-965: False-positive NVMEM battery alerts sometimes cause ONTAP to shutdown during an active learning cycle on some systems
- CHW-2949: Watchdog reset on certain certain systems
- CHW-2472: AFF A250/AFF C250 and FAS500f experience non responsive CPUs followed by watchdog controller disruptions
- CHW-143: AFF and FAS systems fail to boot due to system fault
Recently added
(date created)- CHW-143: AFF and FAS systems fail to boot due to system fault
- CFBMC-7214: L2 Watchdog Reset NMI on some systems present a disruption as a user initiated "system core"
- CONTAP-516272: L2 Watchdog Reset NMI on some systems present a disruption as a user initiated "system core"
- CONTAP-568479: Ethernet switch health monitor generating alerts despite monitoring being disabled
- CONTAP-613546: nv.partner.size.mismatch event report and takeover disabled during ONTAP upgrade on certain ASA r2 systems
- CFBMC-8626: PECI Crashdump format change from 2.0.5 to 2.0.5b
- CHW-3322: Simultaneous L2 watchdog reset on both nodes in an HA pair on FAS90, FAS70, ASA A1K, ASA A90, ASA A70, AFF A1K, AFF A90, AFF A70, or AFF C80
- CONTAP-595658: NA51 firmware for X4012S173A* and X4019S173A* disk drives
- CHW-3626: ONTAP cluster node reboots unexpectedly
- CHW-1596: Single disk missing on one Path AFF A250
- CONTAP-627663: ONTAP cluster node reboots unexpectedly
- CFBMC-8474: BMC "heartbeat stopped" event causes node shutdown with BMC 15.12 and later
- CHW-3668: FAS8200 experience disruption following "received completion for unknown cmd in process irq60: nvme0:io11"
- CONTAP-628202: IP Addresses are not anonymized in sp-latest-ipmi.txt ASUP file
- CFBIOS-1219: Unable to install licenses from /cfcard/mfg_nlf
