Ontap Hardware Issues
Ontap Hardware Issues
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Support for NetApp Console Backup and Recovery
Learn how MetroCluster works, why it’s important to back up your data, and how NetApp Console backup and recovery can help.
Learn how MetroCluster works, why it’s important to back up your data, and how NetApp Console backup and recovery can help.
Recommended component releases
List of recommended component releases per your ONTAP OS version.
List of recommended component releases per your ONTAP OS version.
Benefits of managing ATTO bridges in-band
Items to consider on the benefits of using ATTO bridges in-band.
Items to consider on the benefits of using ATTO bridges in-band.
How to use the RcfFileGenerator for MetroCluster IP
A detailed guide on how to use the RcfFileGenerator for MetroCluster IP.
A detailed guide on how to use the RcfFileGenerator for MetroCluster IP.
Useful commands for MetroCluster FC and IP switches
The most commonly used commands for configuring, managing and troubleshooting MetroCluster switches.
The most commonly used commands for configuring, managing and troubleshooting MetroCluster switches.
Upgrade switch RCF's without wiping the switch"
Documentation guide to upgrade an RCF file on a Cisco IP switch.
Documentation guide to upgrade an RCF file on a Cisco IP switch.
Other Resources
- CONTAP-710649: Multi-Disk Panic During Controller Upgrade ProcedureFri, 19 Jun 2026
- CFSHELF-4159: Repeated NSM crashes can affect storage shelf operation and stabilityFri, 19 Jun 2026
- CONTAP-638139: NSM100, NSM100B, NSM140: Disk shelf module firmware 0410 enhancementsFri, 19 Jun 2026
- CONTAP-727553: CSHM doesn't report SwitchIfIslDownWarn_Alert on remote ISLsThu, 18 Jun 2026
- CONTAP-78232: Cluster switch log collection fails with "switch password error"Tue, 16 Jun 2026
- CONTAP-724293: RPANIC:NMI due to PCIe switch system error: switches(0x2) err1(0xdeadbeef) err2(0xdeadbeef), err5(0xdeadbe in process idle: cpu6 on release 9.15.1P11 (C) has been reported for this system.Mon, 15 Jun 2026
- CONTAP-727384: Check-takeover retains an old status from before nodes renameMon, 15 Jun 2026
- CFSHELF-5148: A drive hot-swap on DS460C with DCM3 drawers might result in a loss of path to the newly-inserted driveFri, 12 Jun 2026
- CONTAP-656436: Boot Diagnostics 08.04.01 Failure Due to SAS Communication Issues on FAS2820Fri, 12 Jun 2026
- CONTAP-601496: IOM12C module firmware 01.12 enhancementsThu, 11 Jun 2026
- CONTAP-608518: IOM12 module firmware 04.12 enhancementsThu, 11 Jun 2026
- CONTAP-612375: IOM12B module firmware 02.12 enhancements and bug fixesThu, 11 Jun 2026
- CONTAP-671032: Unexpected reboot due to delays during a clean system shutdownTue, 09 Jun 2026
- CONTAP-665906: FS4483PSM3E ses.status.electronicsWarn:error onversion 9.16.1P8 and PSM3E version 0160Mon, 08 Jun 2026
- CONTAP-701383: Enhancements for BIOS 13.19 and Loader 8.7.1Fri, 05 Jun 2026
- CONTAP-701380: Enhancements for BIOS 16.13 and LOADER 8.7.1Fri, 05 Jun 2026
- CONTAP-701379: Enhancements for BIOS 17.15 and LOADER 8.7.1Thu, 04 Jun 2026
- CONTAP-701377: Enhancements for BIOS 18.17 and LOADER 8.7.1Thu, 04 Jun 2026
- CONTAP-464189: Update Correctable ECC error reporting algorithm on some system modelsFri, 29 May 2026
- CONTAP-708143: False SwitchPortMTUMisconfigured_Alert on NVIDIA SN2100 switches running Cumulus Linux 5.4.0Thu, 28 May 2026
- CHW-3545: System continuously rebooting due to T6 fatal errorSat, 20 Jun 2026
- CHW-3476: ONTAP cluster node reboots unexpectedlySat, 20 Jun 2026
- CHW-3206: ONTAP cluster node reboots unexpectedlySat, 20 Jun 2026
- CHW-3033: The NVMEM battery full-charge capacity is critically low (20 ). To prevent data loss, the system will shut down in 20 minutesSat, 20 Jun 2026
- CHW-3215: ONTAP cluster node reboots unexpectedlySat, 20 Jun 2026
- CHW-3197: ONTAP cluster node reboot unexpectedlySat, 20 Jun 2026
- CHW-2871: ONTAP cluster node reboots unexpectedlySat, 20 Jun 2026
- CHW-1461: Frequent "wrong charge", "no charge", and "current high" battery events with pending system shutdownSat, 20 Jun 2026
- CHW-2960: Controller disruption on FAS system caused by NVMe Flash Cache command timeoutSat, 20 Jun 2026
- CHW-2478: AFF or FAS storage system fails to boot due to mSATA device failureSat, 20 Jun 2026
- CHW-2472: AFF A250/AFF C250 and FAS500f experience non responsive CPUs followed by watchdog controller disruptionsSat, 20 Jun 2026
- CONTAP-516272: L2 Watchdog Reset NMI on some systems present a disruption as a user initiated "system core"Sat, 20 Jun 2026
- CONTAP-710649: Multi-Disk Panic During Controller Upgrade ProcedureSat, 20 Jun 2026
- CONTAP-727553: CSHM doesn't report SwitchIfIslDownWarn_Alert on remote ISLsSat, 20 Jun 2026
- CONTAP-724293: RPANIC:NMI due to PCIe switch system error: switches(0x2) err1(0xdeadbeef) err2(0xdeadbeef), err5(0xdeadbe in process idle: cpu6 on release 9.15.1P11 (C) has been reported for this system.Sat, 20 Jun 2026
- CONTAP-727384: Check-takeover retains an old status from before nodes renameSat, 20 Jun 2026
- CONTAP-688663: AFF-A30 diagnostics fail for any number of drives other than 6, 8, 12 and 24 drives.Sat, 20 Jun 2026
- CONTAP-663573: Disruption on 9.17.1P5 on sanown_notify_helperSat, 20 Jun 2026
- CONTAP-661911: 2p, 40G/100G/200G/400G Ethernet Controller CX7 card (PN X50131B) in slot 8 must be in one of these slots: 10,11,2,3,6,9.Sat, 20 Jun 2026
- CONTAP-608818: Incorrect ASUP sent after WDR: Call home for CONTROLLER TAKEOVER COMPLETE MANUALSat, 20 Jun 2026
Highest rated
(rating)- CONTAP-360430: Incorrect alerting for nvmem.battery.chgrFailed
- CHW-268: False-positive reports of aged NVMEM battery causes ONTAP to shutdown
- CHW-778: NVDIMMBadHealthAlert Reason: FIRMWARE error, on NVDIMM-equipped systems
- CONTAP-442238: Wrong mailbox drives used after takeover
- CFBMC-3251: Many IO cards are reported as degraded and recovered by BMC reboot
- CFBMC-6454: BMC reboot due to HW watchdog timeout on AFF-C400、FAS8700,FAS8300,AFF-A400
- CHW-2799: AFF-A70, AFF-A90: Node shuts down after "Chassis temperature is too cool: NVRAM DIMMX Temp is critical low (-1 C)"
- CFBMC-1779: FAS2720/FAS2750 "sysconfig -M" doesn't display battery details
- CONTAP-264953: Switch-Health subsystem shows "unknown" health status with initialization state: start_discovery
- CHW-2690: Chassis temperature is too cool: Inlet ODP Temp2 is warning low (3 C)
- CONTAP-48039: SP/BMC firmware upgrade is stuck in progress "update-progress show" output
- CFBMC-5907: BMC flaps Wrench Port and records corresponding SEL logs
- CFBMC-6022: Takeover due to BMC SoC hang causes ONTAP shutdown with BMC FW 13.11
- CFBMC-3952: sp.heartbeat.stopped events with BMC version 15.11
- CHW-1485: Node reboots with unexpected takeover after no heartbeat and no panic message reported
Recently updated
(date updated)- CHW-3545: System continuously rebooting due to T6 fatal error
- CHW-3476: ONTAP cluster node reboots unexpectedly
- CHW-3206: ONTAP cluster node reboots unexpectedly
- CHW-3033: The NVMEM battery full-charge capacity is critically low (20 ). To prevent data loss, the system will shut down in 20 minutes
- CHW-3215: ONTAP cluster node reboots unexpectedly
- CHW-3197: ONTAP cluster node reboot unexpectedly
- CHW-2871: ONTAP cluster node reboots unexpectedly
- CHW-1461: Frequent "wrong charge", "no charge", and "current high" battery events with pending system shutdown
- CHW-2960: Controller disruption on FAS system caused by NVMe Flash Cache command timeout
- CHW-2478: AFF or FAS storage system fails to boot due to mSATA device failure
- CHW-2472: AFF A250/AFF C250 and FAS500f experience non responsive CPUs followed by watchdog controller disruptions
- CONTAP-516272: L2 Watchdog Reset NMI on some systems present a disruption as a user initiated "system core"
- CONTAP-710649: Multi-Disk Panic During Controller Upgrade Procedure
- CONTAP-727553: CSHM doesn't report SwitchIfIslDownWarn_Alert on remote ISLs
- CONTAP-724293: RPANIC:NMI due to PCIe switch system error: switches(0x2) err1(0xdeadbeef) err2(0xdeadbeef), err5(0xdeadbe in process idle: cpu6 on release 9.15.1P11 (C) has been reported for this system.
Recently added
(date created)- CONTAP-710649: Multi-Disk Panic During Controller Upgrade Procedure
- CFSHELF-4159: Repeated NSM crashes can affect storage shelf operation and stability
- CONTAP-638139: NSM100, NSM100B, NSM140: Disk shelf module firmware 0410 enhancements
- CONTAP-727553: CSHM doesn't report SwitchIfIslDownWarn_Alert on remote ISLs
- CONTAP-78232: Cluster switch log collection fails with "switch password error"
- CONTAP-724293: RPANIC:NMI due to PCIe switch system error: switches(0x2) err1(0xdeadbeef) err2(0xdeadbeef), err5(0xdeadbe in process idle: cpu6 on release 9.15.1P11 (C) has been reported for this system.
- CONTAP-727384: Check-takeover retains an old status from before nodes rename
- CFSHELF-5148: A drive hot-swap on DS460C with DCM3 drawers might result in a loss of path to the newly-inserted drive
- CONTAP-656436: Boot Diagnostics 08.04.01 Failure Due to SAS Communication Issues on FAS2820
- CONTAP-601496: IOM12C module firmware 01.12 enhancements
- CONTAP-608518: IOM12 module firmware 04.12 enhancements
- CONTAP-612375: IOM12B module firmware 02.12 enhancements and bug fixes
- CONTAP-671032: Unexpected reboot due to delays during a clean system shutdown
- CONTAP-665906: FS4483PSM3E ses.status.electronicsWarn:error onversion 9.16.1P8 and PSM3E version 0160
- CONTAP-701383: Enhancements for BIOS 13.19 and Loader 8.7.1
