Ontap Hardware Issues
Ontap Hardware Issues
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Support for BlueXP Backup and Recovery
Learn how MetroCluster works, why it’s important to back up your data, and how BlueXP backup and recovery can help.
Learn how MetroCluster works, why it’s important to back up your data, and how BlueXP backup and recovery can help.
Recommended component releases
List of recommended component releases per your ONTAP OS version.
List of recommended component releases per your ONTAP OS version.
Benefits of managing ATTO bridges in-band
Items to consider on the benefits of using ATTO bridges in-band.
Items to consider on the benefits of using ATTO bridges in-band.
How to use the RcfFileGenerator for MetroCluster IP
A detailed guide on how to use the RcfFileGenerator for MetroCluster IP.
A detailed guide on how to use the RcfFileGenerator for MetroCluster IP.
Useful commands for MetroCluster FC and IP switches
The most commonly used commands for configuring, managing and troubleshooting MetroCluster switches.
The most commonly used commands for configuring, managing and troubleshooting MetroCluster switches.
Upgrade switch RCF's without wiping the switch"
Documentation guide to upgrade an RCF file on a Cisco IP switch.
Documentation guide to upgrade an RCF file on a Cisco IP switch.
Other Resources
- CHW-367: Multiple scsi.cmd.abortedByHost messages with too long consistency pointsMon, 19 Jan 2026
- CFBMC-6605: SSH session to BMC times out after one minuteThu, 15 Jan 2026
- CFSHELF-4639: DCM3 drawers go missing during IOM firmware updateWed, 14 Jan 2026
- CONTAP-613241: IOM12B module firmware 02.11 enhancements and bug fixesWed, 14 Jan 2026
- CFBMC-5593: BMC SEL spammed with "SNMP trap successfully sent" eventsTue, 13 Jan 2026
- CHW-3599: ONTAP cluster node reboots unexpectedlyTue, 13 Jan 2026
- CONTAP-405100: RFE-Add "nvme.card.degraded" event to AutoSupport Trigger listFri, 09 Jan 2026
- CONTAP-578899: [RFE] Automatic case generation for nvmem.battery.chgrFailed SU573 messagesThu, 08 Jan 2026
- CONTAP-467339: "gzip error" support log collection status reported by Ethernet switch health monitorWed, 07 Jan 2026
- CONTAP-599082: SwitchInfoUpdateFailure_Alert reported after Update to ONTAP 9.16.1P8 or laterMon, 05 Jan 2026
- CHW-3374: Optical SAS connections degraded two-node SAS-attached stretch configurationMon, 05 Jan 2026
- CFBMC-7226: NVRAM12 "NVRAM M2 Temp" sensor is highMon, 05 Jan 2026
- CONTAP-606275: Sys ids in Mailbox headers do not get updated during controller upgradeThu, 01 Jan 2026
- CFBMC-8337: Inlet ODP Temp changes after ONTAP rebootMon, 29 Dec 2025
- CFBMC-6032: Enhance system resiliency when BMC encounters CAN bus errorsTue, 23 Dec 2025
- CFBMC-6776: BMC SMTP AutoSupport feature is no longer supportedTue, 23 Dec 2025
- CONTAP-605013: NA03 FW release for Western Digital London DFri, 19 Dec 2025
- CHW-3545: System continuously rebooting due to T6 fatal errorThu, 18 Dec 2025
- CHW-2837: Drawer failing in DS460C shelf causes drives to go missing and possible multidisk errorWed, 17 Dec 2025
- CFBMC-8389: IP Addresses are not anonymized in sp-latest-ipmi.txt ASUP fileTue, 16 Dec 2025
- CFBMC-3569: BMC heartbeat stopped causes ONTAP to reboot but BMC stays unresponsiveMon, 19 Jan 2026
- CHW-367: Multiple scsi.cmd.abortedByHost messages with too long consistency pointsMon, 19 Jan 2026
- CFBMC-8277: Node reboot because of BMC heartbeat missedSun, 18 Jan 2026
- CFBMC-6022: Takeover due to BMC SoC hang causes ONTAP shutdown with BMC FW 13.11Sun, 18 Jan 2026
- CFBMC-5907: BMC flaps Wrench Port and records corresponding SEL logsSun, 18 Jan 2026
- CHW-3052: System shuts down because the NVMEM battery capacity is below normalSun, 18 Jan 2026
- CONTAP-331026: ONTAP node reboots unexpectedly Msg execution failed during replay, vol=vol_CIFS01, msg=0xfffff700a55ca4e0, type=WAFL_SPINNP_WRITE, errno=483, replay_idx=2691, coalesced=0 coalesced_cnt=14 in SK process ReplayThr_00Sat, 17 Jan 2026
- CONTAP-442698: Both nodes in HA-Pair hit Uncorrectable Machine Check Error at CPUxSat, 17 Jan 2026
- CONTAP-570771: Enhancements for BMC firmware version 16.8Sat, 17 Jan 2026
- CONTAP-557524: NA56 FW release for X4020S173A* and X4032S173A* model drivesSat, 17 Jan 2026
- CONTAP-551557: Enhancements for BIOS 13.18 and Loader 8.6.1Sat, 17 Jan 2026
- CONTAP-551564: Enhancements for BIOS 20.7 and LOADER 8.6.1Sat, 17 Jan 2026
- CONTAP-557516: NA55 FW release for S164A model drivesSat, 17 Jan 2026
- CONTAP-551206: NA56 FW release for S1643 model drivesSat, 17 Jan 2026
- CONTAP-599735: NA56 FW release for the S1733 drivesSat, 17 Jan 2026
- CONTAP-599738: NA51 and NA52 FW release for the S173A drivesSat, 17 Jan 2026
- CONTAP-594095: NA52 FW release for WCOF model drivesSat, 17 Jan 2026
- CFBMC-6776: BMC SMTP AutoSupport feature is no longer supportedSat, 17 Jan 2026
- CFBMC-6092: Have not received a IPMI heartbeat from the Service Processor (SP) in last 600 seconds.Sat, 17 Jan 2026
- CFBMC-5688: AutoSupport message CHASSIS POWER SUPPLY NEED TO BE REPLACED reported by ONTAPSat, 17 Jan 2026
Highest rated
(rating)- CONTAP-360430: Incorrect alerting for nvmem.battery.chgrFailed
- CHW-268: False-positive reports of aged NVMEM battery causes ONTAP to shutdown
- CONTAP-442238: Wrong mailbox drives used after takeover
- CFBMC-5907: BMC flaps Wrench Port and records corresponding SEL logs
- CFBMC-1779: FAS2720/FAS2750 "sysconfig -M" doesn't display battery details
- CHW-2799: AFF-A70, AFF-A90: Node shuts down after "Chassis temperature is too cool: NVRAM DIMMX Temp is critical low (-1 C)"
- CHW-2690: Chassis temperature is too cool: Inlet ODP Temp2 is warning low (3 C)
- CFBMC-6454: BMC reboot due to HW watchdog timeout on AFF-C400、FAS8700,FAS8300,AFF-A400
- CFBMC-3251: Many IO cards are reported as degraded and recovered by BMC reboot
- CONTAP-48039: SP/BMC firmware upgrade is stuck in progress "update-progress show" output
- CFBMC-6022: Takeover due to BMC SoC hang causes ONTAP shutdown with BMC FW 13.11
- CFBMC-3952: sp.heartbeat.stopped events with BMC version 15.11
- CHW-588: AFF A400, FAS8300, FAS8700: Cannot boot with primary firmware image
- CONTAP-492278: monitor.ioCard.degraded: IO card is degraded
- CONTAP-297050: mgwd process or entire node may restart unexpecedly due to stuck threads in servprocd
Recently updated
(date updated)- CFBMC-3569: BMC heartbeat stopped causes ONTAP to reboot but BMC stays unresponsive
- CHW-367: Multiple scsi.cmd.abortedByHost messages with too long consistency points
- CFBMC-8277: Node reboot because of BMC heartbeat missed
- CFBMC-6022: Takeover due to BMC SoC hang causes ONTAP shutdown with BMC FW 13.11
- CFBMC-5907: BMC flaps Wrench Port and records corresponding SEL logs
- CHW-3052: System shuts down because the NVMEM battery capacity is below normal
- CONTAP-331026: ONTAP node reboots unexpectedly Msg execution failed during replay, vol=vol_CIFS01, msg=0xfffff700a55ca4e0, type=WAFL_SPINNP_WRITE, errno=483, replay_idx=2691, coalesced=0 coalesced_cnt=14 in SK process ReplayThr_00
- CONTAP-442698: Both nodes in HA-Pair hit Uncorrectable Machine Check Error at CPUx
- CONTAP-570771: Enhancements for BMC firmware version 16.8
- CONTAP-557524: NA56 FW release for X4020S173A* and X4032S173A* model drives
- CONTAP-551557: Enhancements for BIOS 13.18 and Loader 8.6.1
- CONTAP-551564: Enhancements for BIOS 20.7 and LOADER 8.6.1
- CONTAP-557516: NA55 FW release for S164A model drives
- CONTAP-551206: NA56 FW release for S1643 model drives
- CONTAP-599735: NA56 FW release for the S1733 drives
Recently added
(date created)- CHW-367: Multiple scsi.cmd.abortedByHost messages with too long consistency points
- CFBMC-6605: SSH session to BMC times out after one minute
- CFSHELF-4639: DCM3 drawers go missing during IOM firmware update
- CONTAP-613241: IOM12B module firmware 02.11 enhancements and bug fixes
- CFBMC-5593: BMC SEL spammed with "SNMP trap successfully sent" events
- CHW-3599: ONTAP cluster node reboots unexpectedly
- CONTAP-405100: RFE-Add "nvme.card.degraded" event to AutoSupport Trigger list
- CONTAP-578899: [RFE] Automatic case generation for nvmem.battery.chgrFailed SU573 messages
- CONTAP-467339: "gzip error" support log collection status reported by Ethernet switch health monitor
- CONTAP-599082: SwitchInfoUpdateFailure_Alert reported after Update to ONTAP 9.16.1P8 or later
- CHW-3374: Optical SAS connections degraded two-node SAS-attached stretch configuration
- CFBMC-7226: NVRAM12 "NVRAM M2 Temp" sensor is high
- CONTAP-606275: Sys ids in Mailbox headers do not get updated during controller upgrade
- CFBMC-8337: Inlet ODP Temp changes after ONTAP reboot
- CFBMC-6032: Enhance system resiliency when BMC encounters CAN bus errors
