Ontap Hardware Issues
Ontap Hardware Issues
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Support for BlueXP Backup and Recovery
Learn how MetroCluster works, why it’s important to back up your data, and how BlueXP backup and recovery can help.
Learn how MetroCluster works, why it’s important to back up your data, and how BlueXP backup and recovery can help.
Recommended component releases
List of recommended component releases per your ONTAP OS version.
List of recommended component releases per your ONTAP OS version.
Benefits of managing ATTO bridges in-band
Items to consider on the benefits of using ATTO bridges in-band.
Items to consider on the benefits of using ATTO bridges in-band.
How to use the RcfFileGenerator for MetroCluster IP
A detailed guide on how to use the RcfFileGenerator for MetroCluster IP.
A detailed guide on how to use the RcfFileGenerator for MetroCluster IP.
Useful commands for MetroCluster FC and IP switches
The most commonly used commands for configuring, managing and troubleshooting MetroCluster switches.
The most commonly used commands for configuring, managing and troubleshooting MetroCluster switches.
Upgrade switch RCF's without wiping the switch"
Documentation guide to upgrade an RCF file on a Cisco IP switch.
Documentation guide to upgrade an RCF file on a Cisco IP switch.
Other Resources
- CONTAP-688663: AFF-A30 diagnostics fail for any number of drives other than 12 or 24Fri, 17 Apr 2026
- CONTAP-681658: Filer abnormal reboot acompanied by CPU Catastrophic events on fixed version for CONTAP-371816Fri, 10 Apr 2026
- CHW-185: AFF A800 controller might unexpectedly perform a power resetFri, 10 Apr 2026
- CONTAP-663573: Disruption on 9.17.1P5 on sanown_notify_helperWed, 08 Apr 2026
- CHW-3753: controller disruption due to persistent disk IO timeouts and degraded RAID group on aggr1_n2Tue, 07 Apr 2026
- CHW-2463: ONTAP cluster node reboots unexpectedlyMon, 06 Apr 2026
- CONTAP-634891: SNMP queries for PSU info are not available on storage systems with internal NVMe drivesMon, 06 Apr 2026
- CFBMC-8909: Inconsistent power supply health status across ONTAP systemsTue, 31 Mar 2026
- CFNVRAM-36: panic due to received of unexpected NVRAM FPGA doorbell 0Fri, 27 Mar 2026
- CONTAP-672410: ANDU pre-update check for Ethernet switch support reports NX-OS 10.5(4) as "not supported" for N9K-C9336C-FX2Thu, 26 Mar 2026
- CONTAP-647241: X50132A NIC fails to restore RDMA sessions after transient network disruptionTue, 24 Mar 2026
- CONTAP-657133: BMC 10.11 includes enhancements for AFF A800, AFF C800, ASA A800 and ASA C800 systemsMon, 23 Mar 2026
- CFLOADER-1658: NSM100B or NSM140 module fails to install boot image from its partnerSun, 22 Mar 2026
- CONTAP-650421: NSM100, NSM100B, NSM140: Disk shelf module firmware 0406 enhancementsSun, 22 Mar 2026
- CONTAP-624037: The node rebooted unexpectedly with page faultFri, 20 Mar 2026
- CONTAP-661911: 2p, 40G/100G/200G/400G Ethernet Controller CX7 card (PN X50131B) in slot 8 must be in one of these slots: 10,11,2,3,6,9.Wed, 18 Mar 2026
- CONTAP-664860: 4p, 10G/25G Ethernet Controller CX7 card (PN X50133A) in slot <n> is not supported on model AFX-1KWed, 18 Mar 2026
- CONTAP-608818: Incorrect ASUP sent after WDR: Call home for CONTROLLER TAKEOVER COMPLETE MANUALTue, 17 Mar 2026
- CHW-3644: AFF-C800 MDP during partner node reseatWed, 11 Mar 2026
- CONTAP-526508: Mismatch of IPv6 details in ONTAP and BMC when DHCPv6 is enabledTue, 10 Mar 2026
- CHW-1885: AFF A320: "CHASSIS POWER SUPPLY NEED TO BE REPLACED" AutoSupport after PSU replacementFri, 17 Apr 2026
- CONTAP-688663: AFF-A30 diagnostics fail for any number of drives other than 12 or 24Fri, 17 Apr 2026
- CHW-1105: AFF A700s node reboots with "Software NMI" and "Watchdog2 | Timer interrupt" system eventsThu, 16 Apr 2026
- CHW-3033: The NVMEM battery full-charge capacity is critically low (20 ). To prevent data loss, the system will shut down in 20 minutesThu, 16 Apr 2026
- CHW-2949: Watchdog reset on certain certain systemsThu, 16 Apr 2026
- CHW-268: False-positive reports of aged NVMEM battery causes ONTAP to shutdownThu, 16 Apr 2026
- CHW-1461: Frequent "wrong charge", "no charge", and "current high" battery events with pending system shutdownThu, 16 Apr 2026
- CHW-1006: ONTAP cluster node reboots unexpectedly, X1146A Ethernet card failureThu, 16 Apr 2026
- CHW-2478: AFF or FAS storage system fails to boot due to mSATA device failureThu, 16 Apr 2026
- CHW-2475: AFF A250 systems might fail to boot with error "Boot option loading failed"Thu, 16 Apr 2026
- CFSHELF-3422: PSU part number reported as PPP-PPPPP+XX on NSM shelfThu, 16 Apr 2026
- CHW-3052: System shuts down because the NVMEM battery capacity is below normalWed, 15 Apr 2026
- CHW-2472: AFF A250/AFF C250 and FAS500f experience non responsive CPUs followed by watchdog controller disruptionsWed, 15 Apr 2026
- CFBMC-7226: NVRAM12 "NVRAM M2 Temp" sensor is highWed, 15 Apr 2026
- CFBMC-6022: Takeover due to BMC SoC hang causes ONTAP shutdown with BMC FW 13.11Wed, 15 Apr 2026
- CONTAP-599738: NA51 and NA52 FW release for the S173A drivesTue, 14 Apr 2026
- CONTAP-672410: ANDU pre-update check for Ethernet switch support reports NX-OS 10.5(4) as "not supported" for N9K-C9336C-FX2Tue, 14 Apr 2026
- CONTAP-650421: NSM100, NSM100B, NSM140: Disk shelf module firmware 0406 enhancementsTue, 14 Apr 2026
- CFBMC-8474: BMC "heartbeat stopped" event causes node shutdown with BMC 15.12 and laterTue, 14 Apr 2026
- CFBMC-8277: BMC "heartbeat stopped" event causes node shutdown with BMC 13.12 and laterTue, 14 Apr 2026
Highest rated
(rating)- CONTAP-360430: Incorrect alerting for nvmem.battery.chgrFailed
- CHW-268: False-positive reports of aged NVMEM battery causes ONTAP to shutdown
- CHW-778: NVDIMMBadHealthAlert Reason: FIRMWARE error, on NVDIMM-equipped systems
- CONTAP-442238: Wrong mailbox drives used after takeover
- CHW-2799: AFF-A70, AFF-A90: Node shuts down after "Chassis temperature is too cool: NVRAM DIMMX Temp is critical low (-1 C)"
- CFBMC-3251: Many IO cards are reported as degraded and recovered by BMC reboot
- CONTAP-48039: SP/BMC firmware upgrade is stuck in progress "update-progress show" output
- CFBMC-1779: FAS2720/FAS2750 "sysconfig -M" doesn't display battery details
- CFBMC-5907: BMC flaps Wrench Port and records corresponding SEL logs
- CHW-2690: Chassis temperature is too cool: Inlet ODP Temp2 is warning low (3 C)
- CFBMC-6454: BMC reboot due to HW watchdog timeout on AFF-C400、FAS8700,FAS8300,AFF-A400
- CFBMC-6022: Takeover due to BMC SoC hang causes ONTAP shutdown with BMC FW 13.11
- CFBMC-3952: sp.heartbeat.stopped events with BMC version 15.11
- CONTAP-492278: monitor.ioCard.degraded: IO card is degraded
- CHW-588: AFF A400, FAS8300, FAS8700: Cannot boot with primary firmware image
Recently updated
(date updated)- CHW-1885: AFF A320: "CHASSIS POWER SUPPLY NEED TO BE REPLACED" AutoSupport after PSU replacement
- CONTAP-688663: AFF-A30 diagnostics fail for any number of drives other than 12 or 24
- CHW-1105: AFF A700s node reboots with "Software NMI" and "Watchdog2 | Timer interrupt" system events
- CHW-3033: The NVMEM battery full-charge capacity is critically low (20 ). To prevent data loss, the system will shut down in 20 minutes
- CHW-2949: Watchdog reset on certain certain systems
- CHW-268: False-positive reports of aged NVMEM battery causes ONTAP to shutdown
- CHW-1461: Frequent "wrong charge", "no charge", and "current high" battery events with pending system shutdown
- CHW-1006: ONTAP cluster node reboots unexpectedly, X1146A Ethernet card failure
- CHW-2478: AFF or FAS storage system fails to boot due to mSATA device failure
- CHW-2475: AFF A250 systems might fail to boot with error "Boot option loading failed"
- CFSHELF-3422: PSU part number reported as PPP-PPPPP+XX on NSM shelf
- CHW-3052: System shuts down because the NVMEM battery capacity is below normal
- CHW-2472: AFF A250/AFF C250 and FAS500f experience non responsive CPUs followed by watchdog controller disruptions
- CFBMC-7226: NVRAM12 "NVRAM M2 Temp" sensor is high
- CFBMC-6022: Takeover due to BMC SoC hang causes ONTAP shutdown with BMC FW 13.11
Recently added
(date created)- CONTAP-688663: AFF-A30 diagnostics fail for any number of drives other than 12 or 24
- CONTAP-681658: Filer abnormal reboot acompanied by CPU Catastrophic events on fixed version for CONTAP-371816
- CHW-185: AFF A800 controller might unexpectedly perform a power reset
- CONTAP-663573: Disruption on 9.17.1P5 on sanown_notify_helper
- CHW-3753: controller disruption due to persistent disk IO timeouts and degraded RAID group on aggr1_n2
- CHW-2463: ONTAP cluster node reboots unexpectedly
- CONTAP-634891: SNMP queries for PSU info are not available on storage systems with internal NVMe drives
- CFBMC-8909: Inconsistent power supply health status across ONTAP systems
- CFNVRAM-36: panic due to received of unexpected NVRAM FPGA doorbell 0
- CONTAP-672410: ANDU pre-update check for Ethernet switch support reports NX-OS 10.5(4) as "not supported" for N9K-C9336C-FX2
- CONTAP-647241: X50132A NIC fails to restore RDMA sessions after transient network disruption
- CONTAP-657133: BMC 10.11 includes enhancements for AFF A800, AFF C800, ASA A800 and ASA C800 systems
- CFLOADER-1658: NSM100B or NSM140 module fails to install boot image from its partner
- CONTAP-650421: NSM100, NSM100B, NSM140: Disk shelf module firmware 0406 enhancements
- CONTAP-624037: The node rebooted unexpectedly with page fault
