Ontap Hardware Issues
Ontap Hardware Issues
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Support for NetApp Console Backup and Recovery
Learn how MetroCluster works, why it’s important to back up your data, and how NetApp Console backup and recovery can help.
Learn how MetroCluster works, why it’s important to back up your data, and how NetApp Console backup and recovery can help.
Recommended component releases
List of recommended component releases per your ONTAP OS version.
List of recommended component releases per your ONTAP OS version.
Benefits of managing ATTO bridges in-band
Items to consider on the benefits of using ATTO bridges in-band.
Items to consider on the benefits of using ATTO bridges in-band.
How to use the RcfFileGenerator for MetroCluster IP
A detailed guide on how to use the RcfFileGenerator for MetroCluster IP.
A detailed guide on how to use the RcfFileGenerator for MetroCluster IP.
Useful commands for MetroCluster FC and IP switches
The most commonly used commands for configuring, managing and troubleshooting MetroCluster switches.
The most commonly used commands for configuring, managing and troubleshooting MetroCluster switches.
Upgrade switch RCF's without wiping the switch"
Documentation guide to upgrade an RCF file on a Cisco IP switch.
Documentation guide to upgrade an RCF file on a Cisco IP switch.
Other Resources
- CHW-1296: System shutdown due to SP heartbeat stopped on nodeWed, 08 Jul 2026
- CFSHELF-5762: FS4483PSM3E ses.status.electronicsWarn:error onversion 9.16.1P8 and PSM3E version 0160Tue, 07 Jul 2026
- CFDISK-1460: ASAr2 Background Disk Firmware Update (BDFU) not functioningWed, 01 Jul 2026
- CHW-3839: Unexpected node reboot after partner disruptionFri, 26 Jun 2026
- CONTAP-710649: Multi-Disk Panic During Controller Upgrade ProcedureFri, 19 Jun 2026
- CFSHELF-4159: Repeated NSM crashes can affect storage shelf operation and stabilityFri, 19 Jun 2026
- CONTAP-638139: NSM100, NSM100B, NSM140: Disk shelf module firmware 0410 enhancementsFri, 19 Jun 2026
- CONTAP-727553: CSHM doesn't report SwitchIfIslDownWarn_Alert on remote ISLsThu, 18 Jun 2026
- CONTAP-78232: Cluster switch log collection fails with "switch password error"Tue, 16 Jun 2026
- CONTAP-724293: RPANIC:NMI due to PCIe switch system error: switches(0x2) err1(0xdeadbeef) err2(0xdeadbeef), err5(0xdeadbe in process idle: cpu6 on release 9.15.1P11 (C) has been reported for this system.Mon, 15 Jun 2026
- CONTAP-727384: Check-takeover retains an old status from before nodes renameMon, 15 Jun 2026
- CONTAP-727239: Unexpected node reboot after partner disruptionMon, 15 Jun 2026
- CFSHELF-5148: A drive hot-swap on DS460C with DCM3 drawers might result in a loss of path to the newly-inserted driveFri, 12 Jun 2026
- CONTAP-656436: Boot Diagnostics 08.04.01 Failure Due to SAS Communication Issues on FAS2820Fri, 12 Jun 2026
- CONTAP-601496: IOM12C module firmware 01.12 enhancementsThu, 11 Jun 2026
- CONTAP-608518: IOM12 module firmware 04.12 enhancementsThu, 11 Jun 2026
- CONTAP-612375: IOM12B module firmware 02.12 enhancements and bug fixesThu, 11 Jun 2026
- CONTAP-671032: Unexpected reboot due to delays during a clean system shutdownTue, 09 Jun 2026
- CONTAP-665906: FS4483PSM3E ses.status.electronicsWarn:error onversion 9.16.1P8 and PSM3E version 0160Mon, 08 Jun 2026
- CONTAP-701383: Enhancements for BIOS 13.19 and Loader 8.7.1Fri, 05 Jun 2026
- CONTAP-257323: SNMPv3 SHA-512 authentication protocol support for CSHMSat, 11 Jul 2026
- CONTAP-350662: Ethernet switch health monitoring might use an incorrect CSHM file, causing log collection to act unexpectedlySat, 11 Jul 2026
- CONTAP-326891: NA05/NE05/MS05 FW release for SSKBE and ST*MM model drivesSat, 11 Jul 2026
- CONTAP-328784: Ethernet switch log collection fails for multiple clusters using the same userSat, 11 Jul 2026
- CONTAP-360430: Incorrect alerting for nvmem.battery.chgrFailedSat, 11 Jul 2026
- CONTAP-363985: False-positive CSHM "SwitchIfDead_Alert" reported on ISL interfacesSat, 11 Jul 2026
- CONTAP-343454: Failure to reserve partner disks during unplanned takeover can cause controller disrupitonSat, 11 Jul 2026
- CONTAP-333935: BMC 17.3 includes enhancements for FAS2820 systemsSat, 11 Jul 2026
- CONTAP-359608: NA02 firmware release for the *HARHE model drivesSat, 11 Jul 2026
- CONTAP-323624: ERR: Servprocd::CLI: bezel_led_get_imp: sp_bezel_led_iterator::bezel_led_get called error message when executing bezel-led- mgwdSat, 11 Jul 2026
- CONTAP-303498: ONTAP cluster node reboots unexpectedlySat, 11 Jul 2026
- CONTAP-311231: The local node rebooted without initiating a takeover by its partner nodeSat, 11 Jul 2026
- CONTAP-467339: "gzip error" support log collection status reported by Ethernet switch health monitorSat, 11 Jul 2026
- CONTAP-516272: L2 Watchdog Reset NMI on some systems present a disruption as a user initiated "system core"Sat, 11 Jul 2026
- CONTAP-606766: NA04 FW release for some *TA15E* model drivesSat, 11 Jul 2026
- CONTAP-663573: Disruption on 9.17.1P5 on sanown_notify_helperSat, 11 Jul 2026
- CONTAP-665327: Auto case was not created for DIMM UMCE where node takeover occurredSat, 11 Jul 2026
- CONTAP-693263: False SwitchFanUnknown_Alert and SwitchPowerUnknown_Alert when Ethernet switch SNMPv3 user is configured with SHA-256 authenticationSat, 11 Jul 2026
- CONTAP-727553: CSHM doesn't report SwitchIfIslDownWarn_Alert on remote ISLsSat, 11 Jul 2026
- CONTAP-724293: RPANIC:NMI due to PCIe switch system error: switches(0x2) err1(0xdeadbeef) err2(0xdeadbeef), err5(0xdeadbe in process idle: cpu6 on release 9.15.1P11 (C) has been reported for this system.Sat, 11 Jul 2026
Highest rated
(rating)- CONTAP-360430: Incorrect alerting for nvmem.battery.chgrFailed
- CHW-268: False-positive reports of aged NVMEM battery causes ONTAP to shutdown
- CHW-778: NVDIMMBadHealthAlert Reason: FIRMWARE error, on NVDIMM-equipped systems
- CONTAP-442238: Wrong mailbox drives used after takeover
- CONTAP-557261: Intermittent takeover disabled and unsynchronized logs reported
- CFBMC-6454: BMC reboot due to HW watchdog timeout on AFF-C400、FAS8700,FAS8300,AFF-A400
- CHW-2690: Chassis temperature is too cool: Inlet ODP Temp2 is warning low (3 C)
- CONTAP-264953: Switch-Health subsystem shows "unknown" health status with initialization state: start_discovery
- CFBMC-8277: BMC "heartbeat stopped" event causes node shutdown with BMC 13.12 and later
- CFBMC-1779: FAS2720/FAS2750 "sysconfig -M" doesn't display battery details
- CHW-2799: AFF-A70, AFF-A90: Node shuts down after "Chassis temperature is too cool: NVRAM DIMMX Temp is critical low (-1 C)"
- CONTAP-48039: SP/BMC firmware upgrade is stuck in progress "update-progress show" output
- CFBMC-5907: BMC flaps Wrench Port and records corresponding SEL logs
- CONTAP-54813: Failed to assign disks. None of the disks belongs to either local or partner node
- CFBMC-3251: Many IO cards are reported as degraded and recovered by BMC reboot
Recently updated
(date updated)- CONTAP-257323: SNMPv3 SHA-512 authentication protocol support for CSHM
- CONTAP-350662: Ethernet switch health monitoring might use an incorrect CSHM file, causing log collection to act unexpectedly
- CONTAP-326891: NA05/NE05/MS05 FW release for SSKBE and ST*MM model drives
- CONTAP-328784: Ethernet switch log collection fails for multiple clusters using the same user
- CONTAP-360430: Incorrect alerting for nvmem.battery.chgrFailed
- CONTAP-363985: False-positive CSHM "SwitchIfDead_Alert" reported on ISL interfaces
- CONTAP-343454: Failure to reserve partner disks during unplanned takeover can cause controller disrupiton
- CONTAP-333935: BMC 17.3 includes enhancements for FAS2820 systems
- CONTAP-359608: NA02 firmware release for the *HARHE model drives
- CONTAP-323624: ERR: Servprocd::CLI: bezel_led_get_imp: sp_bezel_led_iterator::bezel_led_get called error message when executing bezel-led- mgwd
- CONTAP-303498: ONTAP cluster node reboots unexpectedly
- CONTAP-311231: The local node rebooted without initiating a takeover by its partner node
- CONTAP-467339: "gzip error" support log collection status reported by Ethernet switch health monitor
- CONTAP-516272: L2 Watchdog Reset NMI on some systems present a disruption as a user initiated "system core"
- CONTAP-606766: NA04 FW release for some *TA15E* model drives
Recently added
(date created)- CHW-1296: System shutdown due to SP heartbeat stopped on node
- CFSHELF-5762: FS4483PSM3E ses.status.electronicsWarn:error onversion 9.16.1P8 and PSM3E version 0160
- CFDISK-1460: ASAr2 Background Disk Firmware Update (BDFU) not functioning
- CHW-3839: Unexpected node reboot after partner disruption
- CONTAP-710649: Multi-Disk Panic During Controller Upgrade Procedure
- CFSHELF-4159: Repeated NSM crashes can affect storage shelf operation and stability
- CONTAP-638139: NSM100, NSM100B, NSM140: Disk shelf module firmware 0410 enhancements
- CONTAP-727553: CSHM doesn't report SwitchIfIslDownWarn_Alert on remote ISLs
- CONTAP-78232: Cluster switch log collection fails with "switch password error"
- CONTAP-724293: RPANIC:NMI due to PCIe switch system error: switches(0x2) err1(0xdeadbeef) err2(0xdeadbeef), err5(0xdeadbe in process idle: cpu6 on release 9.15.1P11 (C) has been reported for this system.
- CONTAP-727384: Check-takeover retains an old status from before nodes rename
- CONTAP-727239: Unexpected node reboot after partner disruption
- CFSHELF-5148: A drive hot-swap on DS460C with DCM3 drawers might result in a loss of path to the newly-inserted drive
- CONTAP-656436: Boot Diagnostics 08.04.01 Failure Due to SAS Communication Issues on FAS2820
- CONTAP-601496: IOM12C module firmware 01.12 enhancements
