Ontap Hardware Issues
Ontap Hardware Issues
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Support for BlueXP Backup and Recovery
Learn how MetroCluster works, why it’s important to back up your data, and how BlueXP backup and recovery can help.
Learn how MetroCluster works, why it’s important to back up your data, and how BlueXP backup and recovery can help.
Recommended component releases
List of recommended component releases per your ONTAP OS version.
List of recommended component releases per your ONTAP OS version.
Benefits of managing ATTO bridges in-band
Items to consider on the benefits of using ATTO bridges in-band.
Items to consider on the benefits of using ATTO bridges in-band.
How to use the RcfFileGenerator for MetroCluster IP
A detailed guide on how to use the RcfFileGenerator for MetroCluster IP.
A detailed guide on how to use the RcfFileGenerator for MetroCluster IP.
Useful commands for MetroCluster FC and IP switches
The most commonly used commands for configuring, managing and troubleshooting MetroCluster switches.
The most commonly used commands for configuring, managing and troubleshooting MetroCluster switches.
Upgrade switch RCF's without wiping the switch"
Documentation guide to upgrade an RCF file on a Cisco IP switch.
Documentation guide to upgrade an RCF file on a Cisco IP switch.
Other Resources
- CHW-3197: ONTAP cluster node reboot unexpectedlyWed, 14 May 2025
- CFBMC-1027: AFF A400, FAS8700, and FAS8300 systems unable to retrieve IPMI sensors from BMC, causing node shutdownWed, 14 May 2025
- CONTAP-365369: Documentation request for replacing controller along with boot mediaTue, 13 May 2025
- CONTAP-456305: Test Nvidia cumulus version 5.13 and confirm if its compatible with RCF 1.13 and ONTAP versionTue, 13 May 2025
- CONTAP-455123: ONTAP cluster node reboot unexpectedlyTue, 13 May 2025
- CHW-1103: Chassis power degraded and Chassis over temperature alerts might occur when logs show PSU sensors are unreadableTue, 13 May 2025
- CONTAP-178487: Ethernet X722 Test Fails but Shows Passed Status in HW DiagnosticsMon, 12 May 2025
- CONTAP-356468: "SwitchUnreachable_Alert" and "UnsupportedSwitch_Alert" raised after upgrading NVIDIA cluster switch to CL 5.11Thu, 08 May 2025
- CHW-3187: AFF-A400 experience frequent sudden reboots showing DIMM F0: NVDIMM in ERROR condition (status = 00000801)Wed, 07 May 2025
- CONTAP-444828: Harden the partner liveliness check when a node is in waiting-for-giveback stateTue, 06 May 2025
- CONTAP-371816: AFF A900, ASA A900 or FAS9500 controller unexpectedly rebootsTue, 06 May 2025
- CONTAP-435309: AFF A250, AFF C250, ASA A250, ASA C250, FAS500f: Enhancements for BIOS 17.13 and LOADER 8.4.4Tue, 06 May 2025
- CHW-3184: High latency on X375_TTCRE04TA07 drives on NA03 firmwareMon, 05 May 2025
- CHW-2879: A400 shuts down with no error messageFri, 02 May 2025
- CHW-3166: A1K,A90,A70 Unresponsive Management Module X50192AWed, 30 Apr 2025
- CONTAP-432576: Enhancements for BIOS 21.1.2 and LOADER 8.4.4Thu, 24 Apr 2025
- CONTAP-432426: Enhancements for BIOS 20.4.1 and LOADER 8.4.4Thu, 24 Apr 2025
- CONTAP-442766: "Loading driver timeout" warning message shows on AFF C80 when booting diagnosticsWed, 23 Apr 2025
- CONTAP-442971: Loopback tests for CX7-based IO module in "Test System" fails on AFF C80Wed, 23 Apr 2025
- CHW-2949: Watchdog Reset on AFF-A70 platformTue, 22 Apr 2025
- CONTAP-318286: high amount of sas.device.timeout on multiple disks of model X389A and X397AWed, 14 May 2025
- CHW-3197: ONTAP cluster node reboot unexpectedlyWed, 14 May 2025
- CHW-2478: AFF or FAS storage system fails to boot due to mSATA device failureWed, 14 May 2025
- CFBMC-1027: AFF A400, FAS8700, and FAS8300 systems unable to retrieve IPMI sensors from BMC, causing node shutdownWed, 14 May 2025
- CONTAP-386823: Additional logging to trace the CALLER_API of the hamsg clientWed, 14 May 2025
- CONTAP-363985: False-positive CSHM "SwitchIfDead_Alert" reported on ISL interfacesWed, 14 May 2025
- CONTAP-272368: Reliability improvement in new *HCBFE* and *HKCBF* drive firmwareWed, 14 May 2025
- CHW-268: False-positive reports of aged NVMEM battery causes ONTAP to shutdownWed, 14 May 2025
- CONTAP-431763: False-positive CSHM "SwitchIfDead_Alert" reported on unused interfacesTue, 13 May 2025
- CONTAP-365369: Documentation request for replacing controller along with boot mediaTue, 13 May 2025
- CFBMC-6022: Takeover due to Pilot4 hang causes ONTAP shutdown with BMC FW 13.11Tue, 13 May 2025
- CONTAP-456305: Test Nvidia cumulus version 5.13 and confirm if its compatible with RCF 1.13 and ONTAP versionTue, 13 May 2025
- CONTAP-360430: Incorrect alerting for nvmem.battery.chgrFailedTue, 13 May 2025
- CONTAP-242494: User added switches will cause false SwitchLinkDiscoveryProtocol_Alert noiseTue, 13 May 2025
- CFDISK-1104: Disk type X4020S173A15TNQF reporting aborted commands on firmware NA55Tue, 13 May 2025
- CHW-3187: AFF-A400 experience frequent sudden reboots showing DIMM F0: NVDIMM in ERROR condition (status = 00000801)Tue, 13 May 2025
- CHW-162: TITLE: FAS9000 or AFF A700 system temporarily reports the warning message 'The NVRAM battery current is below normal (-50 mA)' while SEL also reports below normal VBAT_P8V.Tue, 13 May 2025
- CHW-778: NVDIMMBadHealthAlert Reason: FIRMWARE error, on NVDIMM-equipped systemsTue, 13 May 2025
- CONTAP-455123: ONTAP cluster node reboot unexpectedlyTue, 13 May 2025
- CHW-1103: Chassis power degraded and Chassis over temperature alerts might occur when logs show PSU sensors are unreadableTue, 13 May 2025
Highest rated
(rating)- CHW-268: False-positive reports of aged NVMEM battery causes ONTAP to shutdown
- CONTAP-360430: Incorrect alerting for nvmem.battery.chgrFailed
- CONTAP-48039: SP/BMC firmware upgrade is stuck in progress "update-progress show" output
- CFBMC-1779: FAS2720/FAS2750 "sysconfig -M" doesn't display battery details
- CHW-2690: Chassis temperature is too cool: Inlet ODP Temp2 is warning low (3 C)
- CFBMC-3952: sp.heartbeat.stopped events with BMC version 15.11
- CONTAP-297050: mgwd process or entire node may restart unexpecedly due to stuck threads in servprocd
- CHW-588: AFF A400, FAS8300, FAS8700: Cannot boot with primary firmware image
- CFDISK-1104: Disk type X4020S173A15TNQF reporting aborted commands on firmware NA55
- CONTAP-320179: Disk type X357_SLBPE3T8ATE firmware NA51 experience high failure rate
- CONTAP-348151: One path to NVMe drive is missing after being inserted into a controller's drive bay
- CHW-2550: FAS9000 has WDR during hot flash cache replacement
- CONTAP-355735: "Failed to discover SNMPv3 engine ID of remote SNMP agent" in one side of a MCC IP
- CONTAP-289899: AFF A800 MCC-IP : Intermittent HA interconnect OFW timeouts on a single node
- CFBMC-4289: Unable to access the BMC during upgrade to 15.11
Recently updated
(date updated)- CONTAP-318286: high amount of sas.device.timeout on multiple disks of model X389A and X397A
- CHW-3197: ONTAP cluster node reboot unexpectedly
- CHW-2478: AFF or FAS storage system fails to boot due to mSATA device failure
- CFBMC-1027: AFF A400, FAS8700, and FAS8300 systems unable to retrieve IPMI sensors from BMC, causing node shutdown
- CONTAP-386823: Additional logging to trace the CALLER_API of the hamsg client
- CONTAP-363985: False-positive CSHM "SwitchIfDead_Alert" reported on ISL interfaces
- CONTAP-272368: Reliability improvement in new *HCBFE* and *HKCBF* drive firmware
- CHW-268: False-positive reports of aged NVMEM battery causes ONTAP to shutdown
- CONTAP-431763: False-positive CSHM "SwitchIfDead_Alert" reported on unused interfaces
- CONTAP-365369: Documentation request for replacing controller along with boot media
- CFBMC-6022: Takeover due to Pilot4 hang causes ONTAP shutdown with BMC FW 13.11
- CONTAP-456305: Test Nvidia cumulus version 5.13 and confirm if its compatible with RCF 1.13 and ONTAP version
- CONTAP-360430: Incorrect alerting for nvmem.battery.chgrFailed
- CONTAP-242494: User added switches will cause false SwitchLinkDiscoveryProtocol_Alert noise
- CFDISK-1104: Disk type X4020S173A15TNQF reporting aborted commands on firmware NA55
Recently added
(date created)- CHW-3197: ONTAP cluster node reboot unexpectedly
- CFBMC-1027: AFF A400, FAS8700, and FAS8300 systems unable to retrieve IPMI sensors from BMC, causing node shutdown
- CONTAP-365369: Documentation request for replacing controller along with boot media
- CONTAP-456305: Test Nvidia cumulus version 5.13 and confirm if its compatible with RCF 1.13 and ONTAP version
- CONTAP-455123: ONTAP cluster node reboot unexpectedly
- CHW-1103: Chassis power degraded and Chassis over temperature alerts might occur when logs show PSU sensors are unreadable
- CONTAP-178487: Ethernet X722 Test Fails but Shows Passed Status in HW Diagnostics
- CONTAP-356468: "SwitchUnreachable_Alert" and "UnsupportedSwitch_Alert" raised after upgrading NVIDIA cluster switch to CL 5.11
- CHW-3187: AFF-A400 experience frequent sudden reboots showing DIMM F0: NVDIMM in ERROR condition (status = 00000801)
- CONTAP-444828: Harden the partner liveliness check when a node is in waiting-for-giveback state
- CONTAP-371816: AFF A900, ASA A900 or FAS9500 controller unexpectedly reboots
- CONTAP-435309: AFF A250, AFF C250, ASA A250, ASA C250, FAS500f: Enhancements for BIOS 17.13 and LOADER 8.4.4
- CHW-3184: High latency on X375_TTCRE04TA07 drives on NA03 firmware
- CHW-2879: A400 shuts down with no error message
- CHW-3166: A1K,A90,A70 Unresponsive Management Module X50192A