Ontap Hardware Issues
Ontap Hardware Issues
Featured
Support for BlueXP Backup and Recovery
Learn how MetroCluster works, why it’s important to back up your data, and how BlueXP backup and recovery can help.
Learn how MetroCluster works, why it’s important to back up your data, and how BlueXP backup and recovery can help.
Recommended component releases
List of recommended component releases per your ONTAP OS version.
List of recommended component releases per your ONTAP OS version.
Benefits of managing ATTO bridges in-band
Items to consider on the benefits of using ATTO bridges in-band.
Items to consider on the benefits of using ATTO bridges in-band.
How to use the RcfFileGenerator for MetroCluster IP
A detailed guide on how to use the RcfFileGenerator for MetroCluster IP.
A detailed guide on how to use the RcfFileGenerator for MetroCluster IP.
Useful commands for MetroCluster FC and IP switches
The most commonly used commands for configuring, managing and troubleshooting MetroCluster switches.
The most commonly used commands for configuring, managing and troubleshooting MetroCluster switches.
Upgrade switch RCF's without wiping the switch"
Documentation guide to upgrade an RCF file on a Cisco IP switch.
Documentation guide to upgrade an RCF file on a Cisco IP switch.
Other Resources
- CONTAP-495987: Expansion card (X1155, MEZZANINE 4-Port 12G SAS) not displayed in HW Diagnostics 07.02.03Fri, 19 Sep 2025
- CONTAP-452309: A800 or C800 nodes reboot due to disk failureThu, 18 Sep 2025
- CONTAP-482954: AFF A320: Enhancements for BIOS 14.8 and LOADER 8.5.2Thu, 18 Sep 2025
- CONTAP-375157: AFF A320: Enhancements for BIOS 14.8 and LOADER 8.5.0Thu, 18 Sep 2025
- CHW-3442: Node stuck in boot loop while doing cluster update.to 9.15.1P12 ( NVRAM upgraded to 1.1.3. + MCU revision 1.6)Wed, 17 Sep 2025
- CONTAP-375161: AFF A250, AFF C250, ASA A250, ASA C250, FAS500f: Enhancements for BIOS 17.13 and LOADER 8.5.2Wed, 17 Sep 2025
- CONTAP-375155: AFF A800, AFF C800, ASA A800, ASA C800: Enhancements for BIOS 13.18 and Loader 8.5.2Wed, 17 Sep 2025
- CONTAP-482949: Enhancements for BIOS 16.12 and LOADER 8.5.2Wed, 17 Sep 2025
- CONTAP-489118: Enhancements for BIOS 20.6 and LOADER 8.5.2Wed, 17 Sep 2025
- CONTAP-482958: AFF A700s: Enhancements for BIOS 12.12 and LOADER 8.5.2Wed, 17 Sep 2025
- CONTAP-542164: NA51 FW release for S1653 model drivesMon, 15 Sep 2025
- CFSHELF-3678: DIMM errors after NSM100 firmware upgrade or rebootMon, 15 Sep 2025
- CHW-3430: Uncorrectable Machine Check Error at CPU0. SPR_UBOX ErrorFri, 12 Sep 2025
- CONTAP-532640: Intermittent unsync logs are seen on AFF A90Wed, 10 Sep 2025
- CONTAP-518139: cluster ping-cluster fails with "Larger than PMTU communication fails" when using Cisco Nexus 3232C and RCF 1.13Wed, 10 Sep 2025
- CFBMC-6784: Intermittent spmgrd: sp.dup.ip:error]: SP IP address x.x.x.x in use by another system alertsWed, 10 Sep 2025
- CFDISK-1381: NA55 FW release for S164A model drivesTue, 09 Sep 2025
- CFDISK-1380: NA56 FW release for S1643 model drivesTue, 09 Sep 2025
- CONTAP-534545: ONTAP Ethernet Switch Health Monitor restarts unexpectedly due to SNMP-agent failureTue, 09 Sep 2025
- CFDISK-336: Numerous shm.threshold.ioLatency messages might be seen on X<nnn>_TTCRE04TA07 and X316_TTCRE06TA07 drivesMon, 08 Sep 2025
- CHW-1461: Frequent "wrong charge", "no charge", and "current high" battery events with pending system shutdownSun, 21 Sep 2025
- CHW-2478: AFF or FAS storage system fails to boot due to mSATA device failureSat, 20 Sep 2025
- CONTAP-383357: BMC 13.12 includes enhancements for AFF A400, AFF C400, ASA A400, ASA C400, FAS8700 and FAS8300 systemsSat, 20 Sep 2025
- CONTAP-383360: BMC 15.13 includes enhancements for AFF A250, AFF C250, ASA A250, ASA C250 and FAS500f systemsSat, 20 Sep 2025
- CONTAP-517513: NSM100, NSM100B: Disk shelf module firmware 0402 enhancementsSat, 20 Sep 2025
- CONTAP-491908: Failed to get the temp sensors on FC cards in some systemsFri, 19 Sep 2025
- CONTAP-505435: BMC firmware reports "In Progress: No" with misleading values for "Percentage Done" field after BMC firmware update is completedFri, 19 Sep 2025
- CONTAP-240401: Both C9336C cluster switches reporting bad PSUs and fans in ONTAPFri, 19 Sep 2025
- CONTAP-244031: SwitchFanNotPresent_Alert reported after ONTAP upgrade to 9.13.1Fri, 19 Sep 2025
- CONTAP-243154: "SwitchFanNotPresent_Alert" reported by CSHM for cluster network switches after upgrading ONTAP to 9.13.1 and laterFri, 19 Sep 2025
- CONTAP-187050: SwitchLinkDiscoveryProtocol_Alert seen with user-added Ethernet switchesFri, 19 Sep 2025
- CONTAP-229912: debug seqid show does not work with domain user using ZAPI to CLI commandFri, 19 Sep 2025
- CONTAP-109156: Data switch added to cluster switch health monitoring (CSHM)Fri, 19 Sep 2025
- CONTAP-54833: DIMM fault LED remains on after UECC error and repair of DIMMFri, 19 Sep 2025
- CONTAP-496842: 0401 FW release for S5336 model drivesFri, 19 Sep 2025
- CONTAP-496846: 0402 FW release for S5430 model drivesFri, 19 Sep 2025
- CONTAP-489118: Enhancements for BIOS 20.6 and LOADER 8.5.2Fri, 19 Sep 2025
- CFBMC-5964: False BMC update health alert when upgrading to BMC 15.12Fri, 19 Sep 2025
- CFBMC-4419: AFF A900, ASA A900, FAS9500: Rebooting BMC due to CAN skt errorFri, 19 Sep 2025
- CFBMC-3251: Many IO cards are reported as degraded and recovered by BMC rebootFri, 19 Sep 2025
Highest rated
(rating)- CONTAP-360430: Incorrect alerting for nvmem.battery.chgrFailed
- CHW-268: False-positive reports of aged NVMEM battery causes ONTAP to shutdown
- CFBMC-5907: BMC flaps Wrench Port and records corresponding SEL logs
- CONTAP-48039: SP/BMC firmware upgrade is stuck in progress "update-progress show" output
- CHW-2799: AFF-A70, AFF-A90: Node shuts down after "Chassis temperature is too cool: NVRAM DIMMX Temp is critical low (-1 C)"
- CHW-2690: Chassis temperature is too cool: Inlet ODP Temp2 is warning low (3 C)
- CFBMC-1779: FAS2720/FAS2750 "sysconfig -M" doesn't display battery details
- CFBMC-3251: Many IO cards are reported as degraded and recovered by BMC reboot
- CFBMC-6022: Takeover due to BMC SoC hang causes ONTAP shutdown with BMC FW 13.11
- CFBMC-3952: sp.heartbeat.stopped events with BMC version 15.11
- CHW-588: AFF A400, FAS8300, FAS8700: Cannot boot with primary firmware image
- CONTAP-297050: mgwd process or entire node may restart unexpecedly due to stuck threads in servprocd
- CONTAP-377268: Feature Request: NMI due to PCI switch heart beat loss (0x01) message should point to physical location
- CHW-3024: SP 10.9P2 Heartbeat missed caused C800 to reboot
- CFBMC-6583: SSH login to BMC via ssh-rsa host key algorithm might not work in certain configurations
Recently updated
(date updated)- CHW-1461: Frequent "wrong charge", "no charge", and "current high" battery events with pending system shutdown
- CHW-2478: AFF or FAS storage system fails to boot due to mSATA device failure
- CONTAP-383357: BMC 13.12 includes enhancements for AFF A400, AFF C400, ASA A400, ASA C400, FAS8700 and FAS8300 systems
- CONTAP-383360: BMC 15.13 includes enhancements for AFF A250, AFF C250, ASA A250, ASA C250 and FAS500f systems
- CONTAP-517513: NSM100, NSM100B: Disk shelf module firmware 0402 enhancements
- CONTAP-491908: Failed to get the temp sensors on FC cards in some systems
- CONTAP-505435: BMC firmware reports "In Progress: No" with misleading values for "Percentage Done" field after BMC firmware update is completed
- CONTAP-240401: Both C9336C cluster switches reporting bad PSUs and fans in ONTAP
- CONTAP-244031: SwitchFanNotPresent_Alert reported after ONTAP upgrade to 9.13.1
- CONTAP-243154: "SwitchFanNotPresent_Alert" reported by CSHM for cluster network switches after upgrading ONTAP to 9.13.1 and later
- CONTAP-187050: SwitchLinkDiscoveryProtocol_Alert seen with user-added Ethernet switches
- CONTAP-229912: debug seqid show does not work with domain user using ZAPI to CLI command
- CONTAP-109156: Data switch added to cluster switch health monitoring (CSHM)
- CONTAP-54833: DIMM fault LED remains on after UECC error and repair of DIMM
- CONTAP-496842: 0401 FW release for S5336 model drives
Recently added
(date created)- CONTAP-495987: Expansion card (X1155, MEZZANINE 4-Port 12G SAS) not displayed in HW Diagnostics 07.02.03
- CONTAP-452309: A800 or C800 nodes reboot due to disk failure
- CONTAP-482954: AFF A320: Enhancements for BIOS 14.8 and LOADER 8.5.2
- CONTAP-375157: AFF A320: Enhancements for BIOS 14.8 and LOADER 8.5.0
- CHW-3442: Node stuck in boot loop while doing cluster update.to 9.15.1P12 ( NVRAM upgraded to 1.1.3. + MCU revision 1.6)
- CONTAP-375161: AFF A250, AFF C250, ASA A250, ASA C250, FAS500f: Enhancements for BIOS 17.13 and LOADER 8.5.2
- CONTAP-375155: AFF A800, AFF C800, ASA A800, ASA C800: Enhancements for BIOS 13.18 and Loader 8.5.2
- CONTAP-482949: Enhancements for BIOS 16.12 and LOADER 8.5.2
- CONTAP-489118: Enhancements for BIOS 20.6 and LOADER 8.5.2
- CONTAP-482958: AFF A700s: Enhancements for BIOS 12.12 and LOADER 8.5.2
- CONTAP-542164: NA51 FW release for S1653 model drives
- CFSHELF-3678: DIMM errors after NSM100 firmware upgrade or reboot
- CHW-3430: Uncorrectable Machine Check Error at CPU0. SPR_UBOX Error
- CONTAP-532640: Intermittent unsync logs are seen on AFF A90
- CONTAP-518139: cluster ping-cluster fails with "Larger than PMTU communication fails" when using Cisco Nexus 3232C and RCF 1.13