Skip to main content
NetApp Knowledge Base

CHW-3052: System shuts down because the NVMEM battery capacity is below normal

  1. Last updated
  2. Save as PDF
Views:
190
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
HW
Last Updated:

Issue

  •  System shuts down because of a battery learning issue. EMS events report: 

[Node-01: env_mgr: nvmem.battery.capLowWarn:error]: The NVMEM battery capacity is below normal (3 cycles).
   [Node-01: env_mgr: nvmem.battery.fccLowCrit:EMERGENCY]: The NVMEM battery full-charge capacity is critically low (25 ). To prevent data loss, the system will shut down in 20 minutes.
   [Node-01: env_mgr: callhome.battery.failure:EMERGENCY]: Call home for BATTERY (full capacity critical low) CRITICAL.
   [Node-01: statd: monitor.nvramLowBattery:EMERGENCY]: NVRAM battery is dangerously low.
   [Node-01: statd: monitor.nvramLowBattery.notice:notice]: If the NVRAM battery is dangerously low, the system shuts down automatically every 24 hours to encourage you to replace it. If you reboot the system it will run for another 24 hours before shutting down.
   [Node-01: statd: callhome.battery.low:alert]: Call home for BATTERY_LOW.
   [Node-01: statd: monitor.shutdown.nvramLowBattery.pending:alert]: NVRAM battery is dangerously low. Halting system in 24 hours. Replace the battery immediately!
   [Node-01: env_mgr: monitor.shutdown.emergency:EMERGENCY]: Emergency shutdown: Environmental Reason Shutdown (BATTERY (full capacity critical low) for 20 mins)
  • BMC system event log show a battery learning cycle failure. Then battery cycle later succeeds

 [IPMI.notice]: 013c | 02 | EVT: ef02ffff | PCM_Status | Deassertion Event, "Fault"
 [BMC.notice]: *Battery Learning cycle failed with error 0x88*
 [IPMI.notice]: 0152 | 02 | EVT: 6f02ffff | PCM_Status | Assertion Event, "Fault"
 [BMC.notice]: *Battery learning cycle is a success*
 [IPMI.notice]: 0153 | 02 | EVT: ef06ffff | Bat_Status | Deassertion Event, "Learn Cycle"

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.