Skip to main content
NetApp Knowledge Base

CHW-2478: AFF or FAS storage system fails to boot due to mSATA device failure

  1. Last updated
  2. Save as PDF
Views:
1,992
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
hw
Last Updated:

Issue

  • The following storage systems experience controller disruption and fail to boot:
    • AFF C190, AFF A150, AFF A200, AFF A220, AFF A300, AFF A700
    • FAS2620, FAS2650, FAS2720, FAS2750, FAS2820, FAS8200, FAS9000
  • Node goes down with one of the following:

PANIC: thread (xxx) on cpu hung for 4001 milliseconds in process xxx Panic string: g_vfs_done(): rootfs.uzip read error - suspect boot device
Panic string: Process mgwd unresponsive for 620 seconds in process nodewatchdog
Could not load fat://boot0/X86_64/freebsd/image1/kernel:Device not found
ERROR: Error booting OS on: 'boot0' file: fat://boot0/X86_64/freebsd/image1/kernel (boot0,fat)
 
  • Autoboot fails with the following error message:

BIOS Version: 11.7
Portions Copyright (C) 2014-2018 NetApp, Inc. All Rights Reserved.
Initializing System Memory ...
Loading Device Drivers ...
Configuring Devices ...
CPU = 1 Processor(s) Detected.
Intel(R) Xeon(R) CPU D-1557 @ 1.50GHz (CPU 0)
CPUID: 0x00050664. Cores per Processor = 12
32768 MB System RAM Installed.
Boot Loader version 6.0.8
Copyright (C) 2000-2003 Broadcom Corporation.
Portions Copyright (C) 2002-2018 NetApp, Inc. All Rights Reserved.
*ERROR: Failure to build endpoint environment variables. Autoboot will be disabled.*
 
  • BMC event logs indicate the following errors:

[Controller.notice]: Appliance user command panic.
[IPMI.notice]: 001f | 02 | EVT: 6f406fff | Sensor 255 | Assertion Event, "Storage OS stop/shutdown" [BMC.critical]: Filer Reboots
[IPMI.notice]: (PUA) Enable power to all PCIe slots
[IPMI.notice]: (PUA) Enable power to all PCIe on board device
[IPMI.notice]: (PUA) P_stat :slots=0x0,onboard_devs=0x0,final
[IPMI.notice]: (PUA) Power status of all PCIe slots unchanged
[IPMI.notice]: 0023 | 02 | EVT: 6fc203ff | System_FW_Status | Assertion Event, "Memory Initialization done"
*[SysFW.warning]: Error loading ENV variables, creating defaults*
*[SysFW.warning]: Failed to read FW image on boot media: Device not found. Auto up*
[SysFW.warning]: date skipped
[IPMI.notice]: 0024 | 02 | EVT: 6fc220ff | System_FW_Status | Assertion Event, "Bootloader is running"
[BMC.critical]: Heartbeat stopped

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.