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CFBMC-4168: SP heartbeat stopped and cannot be recovered leading to takeover and reboot

  1. Last updated
    Mar 21, 2025
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Category:
ontap-9
Specialty:
hw
Last Updated:
3/21/2025, 3:44:53 PM

Issue

  • ONTAP events :
    [[spmgrd: sp.heartbeat.stopped:error]: Have not received a IPMI heartbeat from the Service Processor (SP) in last 600 seconds.]
    [[spmgrd: callhome.sp.hbt.missed:notice]: Call home for SP HBT MISSED]
    [[spmgrd: callhome.sp.hbt.stopped:alert]: Call home for SP HBT STOPPED]
    [[env_mgr: sp.ipmi.lost.shutdown:EMERGENCY]: SP heartbeat stopped and cannot be recovered. To prevent hardware damage and data loss, the system will shut down in 10 minutes]
    [[env_mgr: monitor.shutdown.emergency:EMERGENCY]: Emergency shutdown: Environmental Reason Shutdown (System reboot to recover the BMC)]

 

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