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CONTAP-373765: Ethernet switch health monitoring reports an unknown serial number and log collection is stuck

  1. Last updated
    Mar 21, 2025
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Category:
ontap-9
Specialty:
hw
Last Updated:
3/21/2025, 6:21:32 PM

Issue

  • Either or both types of log collection are stuck for 1 or more switches:

::*> system switch ethernet log show-instance-device switch1
                    Switch Name: switch1
           Periodic Log Enabled: true
            Periodic Log Status: Periodic log collection has been scheduled to run every hour.
          Support Log Requested: true
             Support Log Status: Waiting for the next Ethernet switch polling cycle to begin support collection.

  • An "unknown" (lowercase u) serial number is presented in the output of 'system switch ethernet show'

 

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