Skip to main content
NetApp Knowledge Base

CFBMC-3952: sp.heartbeat.stopped events with BMC version 15.11

  1. Last updated
  2. Save as PDF
Views:
821
Visibility:
Public
Votes:
2
Category:
ontap-9
Specialty:
hw
Last Updated:

Issue

Applies to:

  • AFF A250, AFF C250, ASA A250, ASA C250, FAS500f

EMS Logs:
  • Multiple "sp.heartbeat.stopped" events are logged:
    [Node-01: spmgrd: sp.heartbeat.stopped:error]: Have not received a IPMI heartbeat from the Service Processor (SP) in last 600 seconds.
    [Node-01: spmgrd: sp.heartbeat.stopped:error]: Have not received a IPMI heartbeat from the Service Processor (SP) in last 600 seconds.

  • The system reboots to recover the BMC:
    [Node-01: env_mgr: sp.ipmi.lost.shutdown:EMERGENCY]: SP heartbeat stopped and cannot be recovered. To prevent hardware damage and data loss, the system will shut down in 10 minutes.
    [Node: env_mgr: monitor.shutdown.emergency:EMERGENCY]: Emergency shutdown: Environmental Reason Shutdown (System reboot to recover the BMC)

BMC Logs:
3d9 | 11/29/2024 | 05:25:03 | Power Unit #0x60 | Power off/down | Asserted
3da | OEM record f2 | FPGA pull BMC whole reset
3db | OEM record f2 | Pilot FPGA AC cycle
3dc | 11/29/2024 | 05:25:58 | Unknown #0x53 |
3dd | 11/29/2024 | 05:26:05 | Temperature #0x10 | Lower Non-critical going low
3de | 11/29/2024 | 05:26:05 | Temperature #0x10 | Lower Critical going low
3df | 11/29/2024 | 05:26:05 | Temperature #0x10 | Lower Non-recoverable going low
3e0 | 11/29/2024 | 05:26:05 | Temperature #0x11 | Lower Non-critical going low
3e1 | 11/29/2024 | 05:26:05 | Temperature #0x11 | Lower Critical going low
3e2 | 11/29/2024 | 05:26:05 | Temperature #0x11 | Lower Non-recoverable going low
3e3 | 11/29/2024 | 05:26:05 | Power Supply #0x20 | Presence detected | Asserted
3e4 | 11/29/2024 | 05:26:05 | Power Supply #0x25 | Presence detected | Asserted
3e5 | 11/29/2024 | 05:26:06 | Power Supply #0x72 | Presence detected | Asserted
3e6 | 11/29/2024 | 05:26:06 | Power Supply #0x73 | Presence detected | Asserted
3e7 | 11/29/2024 | 05:26:10 | Battery #0x4a | State Deasserted
3e8 | 11/29/2024 | 05:26:10 | Battery #0x4b | State Asserted
3e9 | 11/29/2024 | 05:26:10 | Battery #0x4c | State Asserted
3ea | 11/29/2024 | 05:26:10 | Battery #0x4d | State Deasserted
3eb | 11/29/2024 | 05:26:10 | Battery #0x4f | State Deasserted
3ec | 11/29/2024 | 05:26:10 | Other FRU #0x50 |
3ed | 11/29/2024 | 05:26:10 | Other FRU #0x50 |
3ee | 11/29/2024 | 05:26:10 | Other FRU #0x50 |
3ef | 11/29/2024 | 05:26:10 | Other FRU #0x50 |

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.