Skip to main content
NetApp Knowledge Base

CHW-1882: System reports "chassis over temperature" with HIC Temp sensor unreadable (na)

Views:
25
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
hw
Last Updated:

Issue

The following is an example of the BMC "system sensors show" command or AutoSupport SP-LATEST-IPMI.txt
file showing the issue with unreadable sensors:
...
HIC1_TEMP0 | na | degrees C | na | 1.000 | 3.000 | 5.000 | 101.000 | 103.000 | 105.000
HIC1_TEMP1 | na | degrees C | na | 1.000 | 3.000 | 5.000 | 101.000 | 103.000 | 105.000
HIC2_TEMP0 | na | degrees C | na | 1.000 | 3.000 | 5.000 | 101.000 | 103.000 | 105.000
HIC2_TEMP1 | na | degrees C | na | 1.000 | 3.000 | 5.000 | 101.000 | 103.000 | 105.000
The following are example events logged by ONTAP:
env_mgr: monitor.temp.unreadable:error: The controller temperature (HIC2 Temp0) is not readable.
env_mgr: monitor.temp.unreadable:error: The controller temperature (HIC2 Temp1) is not readable.
env_mgr: callhome.chassis.hitemp:error: Call home for CHASSIS OVER TEMPERATURE

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.