ONTAP Hardware KBs
ONTAP Hardware KBs
Featured
Automatic Firmware download Feature
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
How to perform a health check
A Resolutiom guide of various methods to check the health of your system
A Resolutiom guide of various methods to check the health of your system
Shutdown and Power up procedures
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Controller hardware upgrade Resolution guide
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
Service Processor (SP) & Baseboard Management Controller (BMC) Resolution Guide
Collection of solutions for your SP or BMC questions
Collection of solutions for your SP or BMC questions
DISK FAILED process
Provides guidance around the disk failure process
Provides guidance around the disk failure process
Other Resources
- Node shutdown with "monitor.shutdown.brokenDisk:EMERGENCY" errorFeb, 2026
- Moving disk shelf with partitioned disks from one HA pair to another in the clusterFeb, 2026
- Data Aggregates Failed after performing options 9a/9b on down nodeFeb, 2026
- "This platform is not supported in this release" with controller upgrade FAS26xx to FAS27xxFeb, 2026
- Takeover disabled (unsynchronized log) due to HA interconnect Port flappingFeb, 2026
- OSPFNeighborNotConfigured alerts from Cisco switchFeb, 2026
- dfu.clusterIcError event detected after ONTAP upgradeFeb, 2026
- Backend switch reports SwitchUnreachable_AlertFeb, 2026
- Attention led on and "INVALID CHASSIS CONFIGURATION (Incompatible Partner PCM)" is reportedFeb, 2026
- NVRAM hardware degraded alertFeb, 2026
- PANIC: PCI Error NMI in slot X on ControllerFeb, 2026
- DISK REDUNDANCY FAILED due to faulty shelf chassisFeb, 2026
- False SwitchIfDead_Alert on Connected Unused Ethernet Ports in ONTAPFeb, 2026
- The message ses.unsupported.shelf.psus repeats every 30 minutesFeb, 2026
- "CHASSIS POWER DEGRADED: Power Supply Status Critical" alertsFeb, 2026
- How do shelf product IDs and modules in ONTAP map to a model of a shelf or storage system with embedded storage?Feb, 2026
- Call home for HA GROUP ERROR: PERSONALITY MISMATCHFeb, 2026
- Event message Show: Controller failover of node is not possible, unsynchronized logFeb, 2026
- Entering FM state:5 because mbFound:0 Resolution guideFeb, 2026
- Boot error "Entering FM state:5 because mbFound:0 local in headswap:0" due to Onboard HBAFeb, 2026
- How to power up all ONTAP nodes in a cluster following a graceful shutdown
- How to perform graceful shutdown and power up of all ONTAP nodes in a cluster
- BIOS updates for memory reliability and the PPR feature
- How to identify a failed disk prior to replacement
- How to manually download EMS log file via SPI?
- How to determine the disk and shelf firmware version on a controller and verify it is up to date
- Cluster hw_assist: hw_assist functionality is inactive - How to configure hw_assist
Highest rated
(rating)- AFF-A1K Front LED panel not lit
- How to convert cluster ports from 4x10G to 1x40G
- How To Safely Remove Disks from a NetApp System Running ONTAP 9
- How to configure 10G or 25G cluster ports on a new cluster setup
- Node fails to boot: Failed to get FRU data. Abort booting ONTAP due to MID1_FRU
- Node perform takeover/giveback automatically due to DIMM UECC error
- Is ADP limited to the internal disk on the FAS2720?
- SwitchIfDead_Alert
- AFF C800 Console access not working through RJ45 port, Micro USB port works
- boot_recovery procedure does not complete
- IO card is degraded IOXX X00G P1/P2 Temp is not readable due to unsupported SFP
- How to convert existing 10G or 25G cluster ports to 40G or 100G cluster ports
- monitor.rtcLowPower or monitor.rtcHighPower occurs on Coin cell Real Time Clock (RTC) battery
- Newly installed controller only responsive via BMC prompt due to incorrect line voltage from PDU
- Device failed to train at max link width in BMC logs on AFF A1K
Recently updated
(date updated)- Node shutdown with "monitor.shutdown.brokenDisk:EMERGENCY" error
- Moving disk shelf with partitioned disks from one HA pair to another in the cluster
- Data Aggregates Failed after performing options 9a/9b on down node
- "This platform is not supported in this release" with controller upgrade FAS26xx to FAS27xx
- Takeover disabled (unsynchronized log) due to HA interconnect Port flapping
- OSPFNeighborNotConfigured alerts from Cisco switch
- dfu.clusterIcError event detected after ONTAP upgrade
- Backend switch reports SwitchUnreachable_Alert
- Attention led on and "INVALID CHASSIS CONFIGURATION (Incompatible Partner PCM)" is reported
- NVRAM hardware degraded alert
- PANIC: PCI Error NMI in slot X on Controller
- DISK REDUNDANCY FAILED due to faulty shelf chassis
- False SwitchIfDead_Alert on Connected Unused Ethernet Ports in ONTAP
- The message ses.unsupported.shelf.psus repeats every 30 minutes
- "CHASSIS POWER DEGRADED: Power Supply Status Critical" alerts
Recently added
(date created)- Data Aggregates Failed after performing options 9a/9b on down node
- OSPFNeighborNotConfigured alerts from Cisco switch
- dfu.clusterIcError event detected after ONTAP upgrade
- NVRAM hardware degraded alert
- DISK REDUNDANCY FAILED due to faulty shelf chassis
- The message ses.unsupported.shelf.psus repeats every 30 minutes
- False SwitchIfDead_Alert on Connected Unused Ethernet Ports in ONTAP
- e0M port speed is 100
- One of the cluster network switches became unresponsive
- Disk auto-assign not working after disk replacement
- Port offline due to Netapp 100G FINISAR SFPs (X65406) incompatibility with 400G/800G switches
- DS460C shelf solid amber attention LED and unrecognized disks after initial power-on
- FAS9500 two chassis PowerSupply degraded
- How to disable or enable SSH Access to SP and BMC
- Does disk firmware auto update to original version after disk replacement?
