ONTAP Hardware KBs
ONTAP Hardware KBs
Featured
Automatic Firmware download Feature
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
How to perform a health check
A Resolutiom guide of various methods to check the health of your system
A Resolutiom guide of various methods to check the health of your system
Shutdown and Power up procedures
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Controller hardware upgrade Resolution guide
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
Service Processor (SP) & Baseboard Management Controller (BMC) Resolution Guide
Collection of solutions for your SP or BMC questions
Collection of solutions for your SP or BMC questions
DISK FAILED process
Provides guidance around the disk failure process
Provides guidance around the disk failure process
Other Resources
- "Active IQ Config Advisor Summary Report " reports "SAS Cabling checks"Apr, 2026
- Config Advisor giving cabling error, SAS Cabling checks due to a False errorApr, 2026
- Nodes fails to boot with Waiting for reservations to clearApr, 2026
- Node reboots due to "Power Fail" errorApr, 2026
- Disk auto-assign not working after disk replacementApr, 2026
- ONTAP Disk Ownership and Assignment – Resolution GuideApr, 2026
- Inlet ODP Temp sensor high thresholds are modifiedApr, 2026
- ONTAP AlphaUser Synced State showing SYNC FAILEDApr, 2026
- Chelsio T6 network card encounters fatal error and port has gone down unexpectedlyApr, 2026
- T6 cluster port hung leading to cluster network issuesApr, 2026
- Network ports reporting downApr, 2026
- disk reports not respondingApr, 2026
- How to determine a failed disk location based on disk id using HWUApr, 2026
- What is a Service Processor and how do I use it?Apr, 2026
- Single disk is missing from all paths on NS224 shelfApr, 2026
- IFGRP missing after NIC replacementApr, 2026
- How to update SP or BMC firmware using an FTP serverApr, 2026
- SP HBT MISSED triggers node down during firmware updateApr, 2026
- Is it allowed to mix of multiple capacities of the same drive type in internal shelfApr, 2026
- 2 ethernet ports of same IFGRP report link downApr, 2026
- How to power up all ONTAP nodes in a cluster following a graceful shutdown
- How to perform graceful shutdown and power up of all ONTAP nodes in a cluster
- BIOS updates for memory reliability and the PPR feature
- How to identify a failed disk prior to replacement
- How to manually download EMS log file via SPI?
- How to determine the disk and shelf firmware version on a controller and verify it is up to date
- Cluster hw_assist: hw_assist functionality is inactive - How to configure hw_assist
Highest rated
(rating)- Node reboots with NVDIMM in ERROR condition
- SwitchIfDead_Alert
- Newly installed controller only responsive via BMC prompt due to incorrect line voltage from PDU
- IO card is degraded IOXX X00G P1/P2 Temp is not readable due to unsupported SFP
- AFF-A1K Front LED panel not lit
- One node send "monitor.fan.failed" alert messages every hour.
- monitor.rtcLowPower or monitor.rtcHighPower occurs on Coin cell Real Time Clock (RTC) battery
- How To Safely Remove Disks from a NetApp System Running ONTAP 9
- boot_recovery procedure does not complete
- Can an existing aggregate be expanded with large HDDs after being converted from RAID‑DP to RAID‑TEC
- How to convert cluster ports from 4x10G to 1x40G
- Is ADP limited to the internal disk on the FAS2720?
- Node down due to "ADR event ID: 0" event
- Node fails to boot: Failed to get FRU data. Abort booting ONTAP due to MID1_FRU
- EMS reports ACP Processor error and SHELF_FAULT error
Recently updated
(date updated)- "Active IQ Config Advisor Summary Report " reports "SAS Cabling checks"
- Config Advisor giving cabling error, SAS Cabling checks due to a False error
- Nodes fails to boot with Waiting for reservations to clear
- Node reboots due to "Power Fail" error
- Disk auto-assign not working after disk replacement
- ONTAP Disk Ownership and Assignment – Resolution Guide
- Inlet ODP Temp sensor high thresholds are modified
- ONTAP AlphaUser Synced State showing SYNC FAILED
- Chelsio T6 network card encounters fatal error and port has gone down unexpectedly
- T6 cluster port hung leading to cluster network issues
- Network ports reporting down
- disk reports not responding
- How to determine a failed disk location based on disk id using HWU
- What is a Service Processor and how do I use it?
- Single disk is missing from all paths on NS224 shelf
Recently added
(date created)- Inlet ODP Temp sensor high thresholds are modified
- 2 ethernet ports of same IFGRP report link down
- Nvidia SN2100 lost management access after nv config save
- ONTAP switch SNMP monitoring fails after reboot/takeover with SwitchSNMPCommunication_Alert and SwitchInfoUpdateFailure_Alert
- Cluster join fails due with cluster ports online
- HIC1 Type sensor is showing as faulty on HA pair nodes
- AFF A250 node doesn't come back online during ONTAP upgrade
- Ontap generate CHASSIS POWER DEGRADED but from BMC all normal
- After motherboard replacement, giveback is vetoed by fabric pools
- ONTAP upgrade stops due to PCIe device missing on AFF A90
- Persistent SCSI Recovered Errors on multiple drives
- CriticalCECCCountMemErrAlert and BootDimmDisableAlert in observed in AFF A1K
- Is it Safe to Disregard “Very Low Memory” Alerts on FAS2720 After Upgrading to ONTAP 9.16.1P11?
- AFF-A30 fails to boot with - IPMI:Read controller FRU common header:failed
- Intermittent BMC ping loss on both nodes
