Node reboots due to "Power Fail" error

Last updated

Nov 13, 2024
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Views:: 978

Visibility:: Public

Votes:: 0

Category:: fas-systems

Specialty:: hw

Last Updated:: 11/13/2024, 4:38:51 AM

Applies to

AFF-A300 / FAS8200 or FAS2620 / FAS2650
FAS2720 / FAS2750
AFF-A220

Issue

Node console or SP/BMC> system log
Copied
output, shows that node reboots due to "Power Fail" error.

Example (reboot):

**************************** * Power Fail - Please Wait * **************************** ... Destage is in progress, please wait .......................................... Destage is completed successfully Powering off from the backup power source : Waiting for giveback...(Press Ctrl-C to abort wait)

Example (boot loop):

**************************** * Power Fail - Please Wait * **************************** ... Destage is in progress, please wait .......................................... Destage is completed successfully Powering off from the backup power source BIOS Version: 11.2.1 Portions Copyright (C) 2014-2018 NetApp, Inc. All Rights Reserved. ... Initializing System Memory ... Loading Device Drivers ... BIOS Version: 11.2.1 Portions Copyright (C) 2014-2018 NetApp, Inc. All Rights Reserved. Initializing System Memory ... Loading Device Drivers ...

Node SP/BMC events all reporting:

Record 1234: Mon Jan 1 00:01:01 2024 [SP.emergency]: System input power lost Record 2345: Mon Jan 1 00:10:10 2024 [SP.emergency]: System input power lost

No other power alerts are reported by any Power Supply Unit (PSU), Power Distribution Unit (PDU) or any other Data Center electrical element (shelves, switches, etc.)