ONTAP Hardware KBs
ONTAP Hardware KBs
Featured
Automatic Firmware download Feature
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
How to perform a health check
A Resolutiom guide of various methods to check the health of your system
A Resolutiom guide of various methods to check the health of your system
Shutdown and Power up procedures
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Controller hardware upgrade Resolution guide
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
Service Processor (SP) & Baseboard Management Controller (BMC) Resolution Guide
Collection of solutions for your SP or BMC questions
Collection of solutions for your SP or BMC questions
DISK FAILED process
Provides guidance around the disk failure process
Provides guidance around the disk failure process
Other Resources
- ONTAP version with dynamic thresholds reports CECC without seeing CriticalCECCCountMemErrAlertDec, 2025
- ONTAP SSD TPM3 and TPM4 drives fail with "Failed-Unsupported" after being off for an extended periodDec, 2025
- Failed disk detected during disk initializationDec, 2025
- Can Service Processor send Autosupport?Dec, 2025
- Link down on cluster portDec, 2025
- Jabber errors on ethernet portDec, 2025
- Both nodes are down, not able to boot them up since they're stuck in a boot loopDec, 2025
- SP HBT STOPPED - Resolution GuideDec, 2025
- NIC card is not detecting on nodeDec, 2025
- CONTROLLER TAKEOVER COMPLETE AUTOMATIC due to a power issueDec, 2025
- How to update BMC firmware using the ZIP package at the BMC promptDec, 2025
- What are the steps to update ONTAP's Service Processor (SP) or Baseboard Management Controller (BMC)Dec, 2025
- How to update SP or BMC during Motherboard replacement using surviving node as the sourceDec, 2025
- ONTAP SAN Veeam backup LUN volume full unable to reclaim spaceDec, 2025
- Attention LED on without any hardware problemDec, 2025
- Cluster port repeatedly goes down and upDec, 2025
- DS460 shelf fault reported for an open drawerDec, 2025
- Does the DQP automatically update after an ONTAP upgrade?Dec, 2025
- How to perform graceful shutdown and power up of all ONTAP nodes in a clusterDec, 2025
- PHY reports Rate unknown on SAS adapterDec, 2025
- How to perform graceful shutdown and power up of all ONTAP nodes in a cluster
- BIOS updates for memory reliability and the PPR feature
- How to identify a failed disk prior to replacement
- How to manually download EMS log file via SPI?
- How to determine the disk and shelf firmware version on a controller and verify it is up to date
- Cluster hw_assist: hw_assist functionality is inactive - How to configure hw_assist
Highest rated
(rating)- AFF C800 Console access not working through RJ45 port, Micro USB port works
- boot_recovery procedure does not complete
- Migrate to new cluster switches
- ONTAP upgrade was paused as the node is in unknown state
- Disk reports unknown status after replacement in ONTAP 9 due to foreign system ID
- Initialization of network interface failed on X91440A
- Removing stale (foreign aggregates) from ONTAP - Resolution guide
- BMC upgrade failed - Backup BMC Revision : Corrupted BMC
- AFF A900 node shuts down without panic string or error messages
- Card in slot X (1-15B3-1017-32) is not supported in AFF-A700
- Spare disks are missing the root partition space (P3)
- How to add a PCI card to a storage system when the slot is in use?
- SwitchIfDead_Alert
- SPNewVersionAvailableAlert is triggered
- Host port failure during shelf firmware upgrade
Recently updated
(date updated)- ONTAP version with dynamic thresholds reports CECC without seeing CriticalCECCCountMemErrAlert
- ONTAP SSD TPM3 and TPM4 drives fail with "Failed-Unsupported" after being off for an extended period
- Failed disk detected during disk initialization
- Can Service Processor send Autosupport?
- Link down on cluster port
- Jabber errors on ethernet port
- Both nodes are down, not able to boot them up since they're stuck in a boot loop
- SP HBT STOPPED - Resolution Guide
- NIC card is not detecting on node
- CONTROLLER TAKEOVER COMPLETE AUTOMATIC due to a power issue
- How to update BMC firmware using the ZIP package at the BMC prompt
- What are the steps to update ONTAP's Service Processor (SP) or Baseboard Management Controller (BMC)
- How to update SP or BMC during Motherboard replacement using surviving node as the source
- ONTAP SAN Veeam backup LUN volume full unable to reclaim space
- Attention LED on without any hardware problem
Recently added
(date created)- Failed disk detected during disk initialization
- Can Service Processor send Autosupport?
- How to update BMC firmware using the ZIP package at the BMC prompt
- Does the DQP automatically update after an ONTAP upgrade?
- Two nodes simultaneously experienced a reboot due to a malfunction of the chassis
- SFO Giveback Failure Due to Key Manager Connectivity After NVDIMM Replacement
- Is it possible to upgrade shelf fw at node one by one via CLI?
- Node reboot following multi disk panic due to faulty motherboard
- InBand ACP critical failure in one IOM12 module of external shelf
- Controller shutdown and BMC login failure due to incorrect password
- Node reported "unknown" state during ONTAP upgrade
- Disk show old system ID after disk reassign
- Why does only one node report a power issue during maintenance
- SwitchSNMPCommunication_Alert in ONTAP 9.16 with Unsupported CN1610 Cluster Switches
- cf.hwassist.missedKeepAlive message without reason
