ONTAP Hardware KBs
ONTAP Hardware KBs
Featured
Automatic Firmware download Feature
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
How to perform a health check
A Resolutiom guide of various methods to check the health of your system
A Resolutiom guide of various methods to check the health of your system
Shutdown and Power up procedures
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Controller hardware upgrade Resolution guide
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
Service Processor (SP) & Baseboard Management Controller (BMC) Resolution Guide
Collection of solutions for your SP or BMC questions
Collection of solutions for your SP or BMC questions
DISK FAILED process
Provides guidance around the disk failure process
Provides guidance around the disk failure process
Other Resources
- Automatic FW updates not working due to failed downloadsJan, 2026
- How to use debug network tcpdump in ONTAP 9.10+Jan, 2026
- Fail to retrieve BMC sensor value during BBU firmware auto upgradeJan, 2026
- AFF-A200 down following Battery PCT capacity critical error due to faulty motherboardJan, 2026
- RTC Battery FaultJan, 2026
- Newly setup controller fails to detect Internal SSDs: Start up failedJan, 2026
- NVRAM Battery Low Alert on FAS8300/FAS8700/AFF A400 systemJan, 2026
- Supported SFPs reporting netif.sfpNotSupportedJan, 2026
- Node perform takeover/giveback automatically due to DIMM UECC errorJan, 2026
- IFGRP missing after NIC replacementJan, 2026
- Empty NS224 slot shows occupied in System ManagerJan, 2026
- BMC firmware update fails with ERROR Metadata absent in new packageJan, 2026
- How to update BMC firmware using the ZIP package at the BMC promptJan, 2026
- Node stuck in boot loop due to Device 20/0/0 (IO4) missingJan, 2026
- SnapMirror relationships fails to replicate with too long lag timeJan, 2026
- Chassis power supply is degraded and automatically recovered soonJan, 2026
- Unexpected node reboot with 'Power on Reset(Normal Power Cycle)' eventJan, 2026
- NVMEM battery alerts during an active learning cycle onJan, 2026
- T6 cluster port hung leading to cluster network issuesJan, 2026
- Node Reboots Due to Disk Detection FailuresJan, 2026
- How to power up all ONTAP nodes in a cluster following a graceful shutdown
- How to perform graceful shutdown and power up of all ONTAP nodes in a cluster
- BIOS updates for memory reliability and the PPR feature
- How to identify a failed disk prior to replacement
- How to manually download EMS log file via SPI?
- How to determine the disk and shelf firmware version on a controller and verify it is up to date
- Cluster hw_assist: hw_assist functionality is inactive - How to configure hw_assist
Highest rated
(rating)- boot_recovery procedure does not complete
- SP is not reachable via SSH due to network configuration
- Cluster switch LIF is not on home node after cluster switch upgrade
- Migrate to new cluster switches
- Spare disks are missing the root partition space (P3)
- How to troubleshoot Ethernet ports Resolution guide
- One node send "monitor.fan.failed" alert messages every hour.
- Card in slot X (1-15B3-1017-32) is not supported in AFF-A700
- Newly installed controller only responsive via BMC prompt due to incorrect line voltage from PDU
- Cluster Network Degraded alerts reported due to bad Cluster port/SFP connection
- Node reboots with NVDIMM in ERROR condition
- nvmem.battery.FET.off:alert or callhome.battery.warning:alert WARNING
- SPNewVersionAvailableAlert is triggered
- AFF A300 FC Ports don't come up after reseat
- sas.adapter.firmware.fault Detected firmware fault on SAS adapter
Recently updated
(date updated)- Automatic FW updates not working due to failed downloads
- How to use debug network tcpdump in ONTAP 9.10+
- Fail to retrieve BMC sensor value during BBU firmware auto upgrade
- AFF-A200 down following Battery PCT capacity critical error due to faulty motherboard
- RTC Battery Fault
- Newly setup controller fails to detect Internal SSDs: Start up failed
- NVRAM Battery Low Alert on FAS8300/FAS8700/AFF A400 system
- Supported SFPs reporting netif.sfpNotSupported
- Node perform takeover/giveback automatically due to DIMM UECC error
- IFGRP missing after NIC replacement
- Empty NS224 slot shows occupied in System Manager
- BMC firmware update fails with ERROR Metadata absent in new package
- How to update BMC firmware using the ZIP package at the BMC prompt
- Node stuck in boot loop due to Device 20/0/0 (IO4) missing
- SnapMirror relationships fails to replicate with too long lag time
Recently added
(date created)- AFF-A200 down following Battery PCT capacity critical error due to faulty motherboard
- Empty NS224 slot shows occupied in System Manager
- DS460-12 Shelf: Persistent IOMB Loss and Multipath Errors
- Node Becomes Standalone After Boot Device Replacement in ONTAP
- Newly setup controller fails to detect Internal SSDs: Start up failed
- Cluster port e3b momentarily down and up on AFF-A400
- SP HBT MISSED event reported and recovered automatically
- "SHELF ID DELTA" warning reported for a DS2246 shelf
- Can replacement parts be provided with synchronized BMC,BIOS versions for HA pairs
- Is it necessary to stop encryption when replacing a controller if encryption is not complete?
- CNA ports used as IFGRP member ports do not come up after takeover giveback or reboot
- “cf.hwassist.missedKeepAlive” alert observed after BMC firmware update on AFF C30
- Can a Cluster-Network module failure be detected by AutoSupport
- Node Join Failure During ONTAP Cluster Expansion
- X389 WLNDE22TA07 drives with NA02 firmware reporting scsi.cmd.notReadyCondition (0x2 - 0x4 0x1 0x2)
