ONTAP Hardware KBs
ONTAP Hardware KBs
Featured
Automatic Firmware download Feature
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
How to perform a health check
A Resolutiom guide of various methods to check the health of your system
A Resolutiom guide of various methods to check the health of your system
Shutdown and Power up procedures
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Controller hardware upgrade Resolution guide
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
Service Processor (SP) & Baseboard Management Controller (BMC) Resolution Guide
Collection of solutions for your SP or BMC questions
Collection of solutions for your SP or BMC questions
DISK FAILED process
Provides guidance around the disk failure process
Provides guidance around the disk failure process
Other Resources
- "Interface Ethernet1/9, High Rx Power Warning" reported on Cisco cluster switchJan, 2026
- System shuts down due to battery full charge capacity low false-positive alertsJan, 2026
- HOST_PORT_FAIL - Disabled by IOM - Autosupport messageJan, 2026
- HOST PORT FAIL Disabled due to excessive invalid dword error - Autosupport MessageJan, 2026
- Environmental Reason Shutdown (Battery current critical)Jan, 2026
- Can algorithm being used for the onboard key manager keys be displayedJan, 2026
- AFF C250 SP heartbeat stopped and cannot be recoveredJan, 2026
- SAS port PHY disabled even after cable and IOM replacementJan, 2026
- Falpping cluster port on X50130A NIC adapterJan, 2026
- Node reboots with BATTERY remain capacity critical low alertJan, 2026
- How to update disk firmware to NT05 for X427_HCBFE1T8A10Jan, 2026
- BMC Firmware Update Fails Using FTPJan, 2026
- EMS log 'splogd is running in degraded mode and having difficulty getting splogs from the SP FW' - MotherBoard communication issueJan, 2026
- Call home for BATTERY (discharge FET off) CRITICALJan, 2026
- FAS9000 SP status degraded after rebootJan, 2026
- System shutdown due to SP heartbeat stopped on AFF A250 or FAS500f (BMC 15.4, 15.5, 15.5P1)Jan, 2026
- The storage Systems show "unknown" in the OTV UIJan, 2026
- How To Safely Remove Disks from a NetApp System Running ONTAP 9Jan, 2026
- Cisco Cluster Network Switch is in a reboot loopJan, 2026
- Many drives marked for prefail with badlabelversion during ONTAP upgrade to ONTAP 9.15.1 or laterJan, 2026
- How to power up all ONTAP nodes in a cluster following a graceful shutdown
- How to perform graceful shutdown and power up of all ONTAP nodes in a cluster
- BIOS updates for memory reliability and the PPR feature
- How to identify a failed disk prior to replacement
- How to manually download EMS log file via SPI?
- How to determine the disk and shelf firmware version on a controller and verify it is up to date
- Cluster hw_assist: hw_assist functionality is inactive - How to configure hw_assist
Highest rated
(rating)- Is ADP limited to the internal disk on the FAS2720?
- monitor.rtcLowPower or monitor.rtcHighPower occurs on Coin cell Real Time Clock (RTC) battery
- Newly installed controller only responsive via BMC prompt due to incorrect line voltage from PDU
- How to convert cluster ports from 4x10G to 1x40G
- SwitchIfDead_Alert
- IO card is degraded IOXX X00G P1/P2 Temp is not readable due to unsupported SFP
- Node reboots with NVDIMM in ERROR condition
- EMS reports ACP Processor error and SHELF_FAULT error
- How To Safely Remove Disks from a NetApp System Running ONTAP 9
- Node perform takeover/giveback automatically due to DIMM UECC error
- AFF-A1K Front LED panel not lit
- How to configure 10G or 25G cluster ports on a new cluster setup
- How to convert existing 10G or 25G cluster ports to 40G or 100G cluster ports
- Device failed to train at max link width in BMC logs on AFF A1K
- Node down due to "ADR event ID: 0" event
Recently updated
(date updated)- "Interface Ethernet1/9, High Rx Power Warning" reported on Cisco cluster switch
- System shuts down due to battery full charge capacity low false-positive alerts
- HOST_PORT_FAIL - Disabled by IOM - Autosupport message
- HOST PORT FAIL Disabled due to excessive invalid dword error - Autosupport Message
- Environmental Reason Shutdown (Battery current critical)
- Can algorithm being used for the onboard key manager keys be displayed
- AFF C250 SP heartbeat stopped and cannot be recovered
- SAS port PHY disabled even after cable and IOM replacement
- Falpping cluster port on X50130A NIC adapter
- Node reboots with BATTERY remain capacity critical low alert
- How to update disk firmware to NT05 for X427_HCBFE1T8A10
- BMC Firmware Update Fails Using FTP
- EMS log 'splogd is running in degraded mode and having difficulty getting splogs from the SP FW' - MotherBoard communication issue
- Call home for BATTERY (discharge FET off) CRITICAL
- FAS9000 SP status degraded after reboot
Recently added
(date created)- AFF C250 SP heartbeat stopped and cannot be recovered
- Falpping cluster port on X50130A NIC adapter
- How to update disk firmware to NT05 for X427_HCBFE1T8A10
- Cisco Cluster Network Switch is in a reboot loop
- FAS8300 node down unexpectedly without any error
- How to check if disk firmware upgrade failed on one or more disks
- Chassis Over Temperature Alerts Due to High Ambient Room Temperature
- AFF A30 Boot loop at POST after panic g_vfs_done(): rootfs.uzip read error
- What is the boot time for NetApp FAS2720 with AUTOBOOT set to "true"
- Multiple Disk Failures with "SCSI:not ready, Drive spinning up" Errors
- EMS event wafl.cde.decompression.fail:error against "volX"
- DS460 not reachable, all leds off
- StorageBridgePortDown_Alert on NetApp MetroCluster
- Is it normal for the NSM100(B) and NS224 shelf to show the voltage thresholds of 1,3 as "Unavailable"
- disk.adapterError unexpected adapter error 0x16
