ONTAP Hardware KBs
ONTAP Hardware KBs
Featured
Automatic Firmware download Feature
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
How to perform a health check
A Resolutiom guide of various methods to check the health of your system
A Resolutiom guide of various methods to check the health of your system
Shutdown and Power up procedures
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Controller hardware upgrade Resolution guide
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
Service Processor (SP) & Baseboard Management Controller (BMC) Resolution Guide
Collection of solutions for your SP or BMC questions
Collection of solutions for your SP or BMC questions
DISK FAILED process
Provides guidance around the disk failure process
Provides guidance around the disk failure process
Other Resources
- AFF A320 reboots due to SP Heartbeat StoppedNov, 2024
- Package does not exist in the root directory of FAT|ext2 formatted USB mass storageNov, 2024
- How to troubleshoot a raid volfsm, fatal multi-disk error panicNov, 2024
- Paths to the Linux Oracle don't work in SnapMirror active sync (formerly SM-BC) environmentNov, 2024
- Takeover not possible: local node missing partner disks due to miscablingNov, 2024
- SFP Resolution guideNov, 2024
- "CriticalFruMultiFaultAlert" is reported on systemNov, 2024
- SP or BMC reports critical: Heartbeat stoppedNov, 2024
- PANIC : ECC error at DIMM-XX, Uncorrectable Machine Check Error Resolution guideNov, 2024
- The Volume move fails with " The volume is involved in a SnapMirror operation "errorNov, 2024
- Amber LED still on after adding/replacing PCI card or slot resetNov, 2024
- DISK power-on-hours value changes automaticallyNov, 2024
- AFF-A400 front FAN attention LED on without any errorNov, 2024
- CriticalFruMultiFaultAlert health alert and cleared following a BMC auto resetNov, 2024
- AFF A900: CHASSIS POWER DEGRADED: Power Supply Status Critical: PSU1 PSU3Nov, 2024
- Cluster management lif access is down after BMC upgradeNov, 2024
- NVDIMM Temperature not readable in AFF A900 due to NVRAM moduleNov, 2024
- How to troubleshoot "Failed to recover SP" or IPMI FRU midplane and inventory errors on FAS and AFF systemsNov, 2024
- Getting system configuration error during the ONTAP upgradeNov, 2024
- On system reboot, node is reporting "Disk auto-partitioning is disabled on this system: ADP DISABLED."Nov, 2024
- How to identify a failed disk prior to replacement
- How to perform an IOM removal/replacement
- Cluster hw_assist: hw_assist functionality is inactive - How to configure hw_assist
- How to update the Service Processor firmware when a Web server is unavailable
- How to determine the disk and shelf firmware version on a controller and verify it is up-to-date
- How to use RLM to collect data required to troubleshoot a hardware issue
- How to change disk ownership between two heads on FAS2000 or FAS3000 series controllers
Highest rated
(rating)- How to troubleshoot correctable memory errors on NVRAM DIMMs in ONTAP
- How to disable USB type A ports on FAS and AFF models
- Is it possible to designate the port to the Syslog server for Configuring EMS events forward
- "This platform is not supported in this release" with controller upgrade FAS26xx to FAS27xx
- How to check the firmware included in the ONTAP All Disk Firmware Bundle
- TPM firmware not upgrading automatically
- ONTAP upgrade was paused as the node is in unknown state
- sas.adapter.firmware.fault Detected firmware fault 0x40002628 on SAS adapter 0a
- AFF8080 PCI Error NMI paic on root port 0,2,0
- What power of FAS2750 PSU is?
- Spare disks are missing the root partition space (P3)
- AFF A900 node shuts down without panic string or error messages
- One node send "monitor.fan.failed" alert messages every hour.
- Do NVMe and SAS SSDs in the same aggregate have a performance impact?
- wafl.dir.surrpair.filename in EMS for volume with UTF-8 language - Active IQ Wellness Incident
Recently updated
(date updated)- AFF A320 reboots due to SP Heartbeat Stopped
- Package does not exist in the root directory of FAT|ext2 formatted USB mass storage
- How to troubleshoot a raid volfsm, fatal multi-disk error panic
- Paths to the Linux Oracle don't work in SnapMirror active sync (formerly SM-BC) environment
- Takeover not possible: local node missing partner disks due to miscabling
- SFP Resolution guide
- "CriticalFruMultiFaultAlert" is reported on system
- SP or BMC reports critical: Heartbeat stopped
- PANIC : ECC error at DIMM-XX, Uncorrectable Machine Check Error Resolution guide
- The Volume move fails with " The volume is involved in a SnapMirror operation "error
- Amber LED still on after adding/replacing PCI card or slot reset
- DISK power-on-hours value changes automatically
- AFF-A400 front FAN attention LED on without any error
- CriticalFruMultiFaultAlert health alert and cleared following a BMC auto reset
- AFF A900: CHASSIS POWER DEGRADED: Power Supply Status Critical: PSU1 PSU3
Recently added
(date created)- Package does not exist in the root directory of FAT|ext2 formatted USB mass storage
- AFF-A400 front FAN attention LED on without any error
- BMC update: Detected a binary in the package is unexpectedly large
- Node down and unable to access BMC and console
- "Receiver signal average optical power" is low
- Both node unable to boot with battery not present error
- MDP caused during IOM replacement on DS460C
- ONTAP fails to boot with "Failure to build endpoint environment variables" even if system power cycle
- PANIC and system log mSATA Read Error PciRoot(0x0) message AFF-A300
- Power Supply Status Critical due to faulty motherboard
- How to suspend Background Disk Firmware Update?
- EMS reports ACP Processor error and SHELF_FAULT error
- Getting system configuration error during the ONTAP upgrade
- How to get to the LOADER prompt during node boot up
- Motherboard is not able to POST after replacement