ONTAP Hardware KBs
ONTAP Hardware KBs
Featured
Automatic Firmware download Feature
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
How to perform a health check
A Resolutiom guide of various methods to check the health of your system
A Resolutiom guide of various methods to check the health of your system
Shutdown and Power up procedures
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Controller hardware upgrade Resolution guide
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
Service Processor (SP) & Baseboard Management Controller (BMC) Resolution Guide
Collection of solutions for your SP or BMC questions
Collection of solutions for your SP or BMC questions
DISK FAILED process
Provides guidance around the disk failure process
Provides guidance around the disk failure process
Other Resources
- (SPARES_LOW) ERROR - AutoSupport messageOct, 2025
- SSH login to Baseboard Management Controller (BMC) failsOct, 2025
- Node failed to boot with 'Waiting for SP ...' and all sensors are goodOct, 2025
- Takeover not possible due to storage failover interconnect errorOct, 2025
- Disk status is reported as "startup failed" after replacementOct, 2025
- Disk reported as Startup failed after maintenance activityOct, 2025
- Takeover and no console output and BMC access when trying to boot down node due to faulty controllerOct, 2025
- Disk Firmware showing wrong version on a single nodeOct, 2025
- Ethernet Link flapping on ONTAP nodeOct, 2025
- Unable to bring cluster into quorum during switchless A300/FAS8200 to A400/FAS8300 head upgradeOct, 2025
- Disk errors during Dynamic Drive Recognition (DDR) label scanOct, 2025
- Data ethernet port link down in member due to an incompatible SFPOct, 2025
- ONTAP report length error in IFSTAT -AOct, 2025
- Disk not seen on all pathsOct, 2025
- FAS8300 node report "CriticalFruNotPresentAlert" due to faulty FANOct, 2025
- Newly installed controller only responsive via BMC prompt due to incorrect line voltage from PDUOct, 2025
- AFF-C250 report "hwassist.missedKeepAlive" errorOct, 2025
- Drives and Drawers missing on DS460C Shelf due to chassis failureOct, 2025
- Both nodes in the HA pair of the FAS70 system are displaying as Controller A in sysconfig -aOct, 2025
- Is it possible to downgrade BMC version from 11.11 or later to 11.10 or earlier?Oct, 2025
- BIOS updates for memory reliability and the PPR feature
- How to identify a failed disk prior to replacement
- How to manually download EMS log file via SPI?
- How to determine the disk and shelf firmware version on a controller and verify it is up to date
- Cluster hw_assist: hw_assist functionality is inactive - How to configure hw_assist
Highest rated
(rating)- AFF C800 Console access not working through RJ45 port, Micro USB port works
- boot_recovery procedure does not complete
- nvmem.battery.FET.off:alert or callhome.battery.warning:alert WARNING
- Disk Shelf Temperature Warning
- How to troubleshoot Ethernet ports Resolution guide
- One node send "monitor.fan.failed" alert messages every hour.
- Host port failure during shelf firmware upgrade
- AFF A250/FAS500f BIOS firmware update to 17.9, 17.10 or 17.11 causes node to power down
- SP is not reachable via SSH due to network configuration
- ONTAP Select drives show up mixed type SSD or VMDISK
- AFF A300 FC Ports don't come up after reseat
- sas.adapter.firmware.fault Detected firmware fault 0x40002628 on SAS adapter 0a
- Is ADP limited to the internal disk on the FAS2720?
- BMC upgrade failed - Backup BMC Revision : Corrupted BMC
- How to convert existing 10G or 25G cluster ports to 40G or 100G cluster ports
Recently updated
(date updated)- (SPARES_LOW) ERROR - AutoSupport message
- SSH login to Baseboard Management Controller (BMC) fails
- Node failed to boot with 'Waiting for SP ...' and all sensors are good
- Takeover not possible due to storage failover interconnect error
- Disk status is reported as "startup failed" after replacement
- Disk reported as Startup failed after maintenance activity
- Takeover and no console output and BMC access when trying to boot down node due to faulty controller
- Disk Firmware showing wrong version on a single node
- Ethernet Link flapping on ONTAP node
- Unable to bring cluster into quorum during switchless A300/FAS8200 to A400/FAS8300 head upgrade
- Disk errors during Dynamic Drive Recognition (DDR) label scan
- Data ethernet port link down in member due to an incompatible SFP
- ONTAP report length error in IFSTAT -A
- Disk not seen on all paths
- FAS8300 node report "CriticalFruNotPresentAlert" due to faulty FAN
Recently added
(date created)- Takeover not possible due to storage failover interconnect error
- Data ethernet port link down in member due to an incompatible SFP
- ONTAP report length error in IFSTAT -A
- Disk not seen on all paths
- FAS8300 node report "CriticalFruNotPresentAlert" due to faulty FAN
- AFF-C250 report "hwassist.missedKeepAlive" error
- Both nodes in the HA pair of the FAS70 system are displaying as Controller A in sysconfig -a
- NVRAM Hardware Degraded Errors and Sensor Failures on AFF-A700
- FAS2820 report internal communication error
- FAS2720 node doesn't power up
- CriticalFanFruFaultAlert raised periodically after failed firmware update
- Is it possible to downgrade BMC version from 11.11 or later to 11.10 or earlier?
- FlexGroup volume status displays as Mixed after node takeover
- Node stuck at LOADER prompt after shutdown
- For the ASA-A90 system, will replacing the motherboard result in a change of the serial number?