ONTAP Hardware KBs
ONTAP Hardware KBs
Featured
Automatic Firmware download Feature
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
How to perform a health check
A Resolutiom guide of various methods to check the health of your system
A Resolutiom guide of various methods to check the health of your system
Shutdown and Power up procedures
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Controller hardware upgrade Resolution guide
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
Service Processor (SP) & Baseboard Management Controller (BMC) Resolution Guide
Collection of solutions for your SP or BMC questions
Collection of solutions for your SP or BMC questions
DISK FAILED process
Provides guidance around the disk failure process
Provides guidance around the disk failure process
Other Resources
- BIOS updates for memory reliability and the PPR featureSep, 2025
- Uncorrectable memory error on an AFF or FAS system with PPRSep, 2025
- SwitchIslIfDownWarn_Alert due to missing RCF configurationSep, 2025
- Fans 1 and 7 fail during diagnostic tests on AFF A800Sep, 2025
- Burning smell noticed from PSUs or Chassis while HA pair goes offlineSep, 2025
- SFP power low due to faulty SFPSep, 2025
- The NVMEM battery capacity is low (1 cycles) and boot failureSep, 2025
- Node booting in Aptio Setup Utility and not progressing to LOADER or ONTAPSep, 2025
- Cisco Nexus cluster switches shows both PSUs as shutdownSep, 2025
- What are savecore and nosavecore AFF, ASA and FAS platforms?Sep, 2025
- AFF A900/A70/A90 or FAS9500/FAS70/FAS90 fails to boot with 'No NV device has been detected'Sep, 2025
- BMC firmware changes to 15.92 or 15.93 after ONTAP upgradeSep, 2025
- AFF fails to boot: Failed to get FRU data. Abort booting OntapSep, 2025
- Node fails to boot with "This platform is not supported in this release"Sep, 2025
- NS224 missing from system with no activity lights on drivesSep, 2025
- Multiple shelf faults reported in ONTAP after planned power maintenanceSep, 2025
- Higher read I/O latency with some bursty workloadsSep, 2025
- Cluster ports down during Cisco switch firmware upgrade leading to OOQSep, 2025
- Emergency shutdown: Environmental Reason Shutdown (Battery not charging)Sep, 2025
- CPU0 Temp sensors show failedSep, 2025
Highest rated
(rating)- boot_recovery procedure does not complete
- Cluster switch LIF is not on home node after cluster switch upgrade
- Spare disks are missing the root partition space (P3)
- How to configure 10G or 25G cluster ports on a new cluster setup
- How to convert existing 10G or 25G cluster ports to 40G or 100G cluster ports
- Node down due to "ADR event ID: 0" event
- Card in slot X (1-15B3-1017-32) is not supported in AFF-A700
- Is it possible to designate the port to the Syslog server for Configuring EMS events forward
- "Call home for SP HBT STOPPED" console reports KCS cmd(NETFN 0x6, CMD 0x1) failed, ret -2
- SPNewVersionAvailableAlert is triggered
- ONTAP Select drives show up mixed type SSD or VMDISK
- Cluster Network Degraded alerts reported due to bad Cluster port/SFP connection
- Broadcast domain partition errors reported in the event logs due to hardware issue
- sas.adapter.firmware.fault Detected firmware fault 0x40002628 on SAS adapter 0a
- nvmem.battery.FET.off:alert or callhome.battery.warning:alert WARNING
Recently updated
(date updated)- BIOS updates for memory reliability and the PPR feature
- Uncorrectable memory error on an AFF or FAS system with PPR
- SwitchIslIfDownWarn_Alert due to missing RCF configuration
- Fans 1 and 7 fail during diagnostic tests on AFF A800
- Burning smell noticed from PSUs or Chassis while HA pair goes offline
- SFP power low due to faulty SFP
- The NVMEM battery capacity is low (1 cycles) and boot failure
- Node booting in Aptio Setup Utility and not progressing to LOADER or ONTAP
- Cisco Nexus cluster switches shows both PSUs as shutdown
- What are savecore and nosavecore AFF, ASA and FAS platforms?
- AFF A900/A70/A90 or FAS9500/FAS70/FAS90 fails to boot with 'No NV device has been detected'
- BMC firmware changes to 15.92 or 15.93 after ONTAP upgrade
- AFF fails to boot: Failed to get FRU data. Abort booting Ontap
- Node fails to boot with "This platform is not supported in this release"
- NS224 missing from system with no activity lights on drives
Recently added
(date created)- SFP power low due to faulty SFP
- Cluster ports down during Cisco switch firmware upgrade leading to OOQ
- PSU1 fan error triggers "CHASSIS FAN FRU FAILED: Multiple fans have failed" on both HA nodes
- What is the difference between disk predictions and physical disk failure in ONTAP 9
- Config Advisor reports FlashCache Modes of Operation Not Set to Default
- What is the LED status of the PSU when system power is off?
- Node down with fumes coming out of the shelf PSUs
- Amber Light on Disk Shelf Drawer
- Fan failure detected on both nodes, not resolved after controller replacement
- Node experiences a multi-disk error after disk removal
- Log collection "switch dump log error" and "ERROR" output on Broadcom BES-53248 switch
- How to administratively up/down a fiber channel port on an AFF, FAS, or ASA controller
- Initialization of network interface e0a and e0b failed due to unexpected software error mlx5_core err=0xfffffff0:115
- How to delete "bootarg.init.qlc_cap_optimized" option
- How to reseat a shelf power supply on a FAS, AFF, ASA, or C-Series system