ONTAP Hardware KBs
ONTAP Hardware KBs
Featured
Automatic Firmware download Feature
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
How to perform a health check
A Resolutiom guide of various methods to check the health of your system
A Resolutiom guide of various methods to check the health of your system
Shutdown and Power up procedures
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Controller hardware upgrade Resolution guide
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
Service Processor (SP) & Baseboard Management Controller (BMC) Resolution Guide
Collection of solutions for your SP or BMC questions
Collection of solutions for your SP or BMC questions
DISK FAILED process
Provides guidance around the disk failure process
Provides guidance around the disk failure process
Other Resources
- Upgrading BMC firmware to 19.3 might fail to update battery firmware versionMar, 2026
- NSM100 reboot causes node multi-disk panicMar, 2026
- How to read IFSTAT counters on your AFF/FAS systemsMar, 2026
- Node panic and cannot boot up with error "Device not found"Mar, 2026
- SFP warning that low TX or RX is seen even though power levels are optimalMar, 2026
- Node down due to "CPU_Cat_Error" eventMar, 2026
- Chassis Power Resolution GuideMar, 2026
- Chassis Power Supply Need To Be Replaced - AutoSupport messageMar, 2026
- Switch PSU shows 0w but status is okMar, 2026
- NSM shelf Firmware different version on Module A and BMar, 2026
- ClusterSwitchConnectionDegraded_Alert from non-redundant cluster cablingMar, 2026
- Does NetApp support Oracle KVM?Mar, 2026
- Is there a risk of losing uncommitted data if an NVRAM failure occurs during a takeover event?Mar, 2026
- AFF C30 Node Failure in an HA Pair with Loss of Internal Shelf and SP ConnectivityMar, 2026
- Mezzanine card is missing ports in sysconfig -aMar, 2026
- "sas.cable.degraded" detected due to faulty sas cableMar, 2026
- nvmem.battery.FET.off:alert or callhome.battery.warning:alert WARNINGMar, 2026
- "File too large" error messages when maxdirsize limit is reachedMar, 2026
- What logs to collect for a down system with a BMCMar, 2026
- Disk show old system ID after disk reassignMar, 2026
- How to power up all ONTAP nodes in a cluster following a graceful shutdown
- How to perform graceful shutdown and power up of all ONTAP nodes in a cluster
- BIOS updates for memory reliability and the PPR feature
- How to identify a failed disk prior to replacement
- How to manually download EMS log file via SPI?
- How to determine the disk and shelf firmware version on a controller and verify it is up to date
- Cluster hw_assist: hw_assist functionality is inactive - How to configure hw_assist
Highest rated
(rating)- Device failed to train at max link width in BMC logs on AFF A1K
- One node send "monitor.fan.failed" alert messages every hour.
- How To Safely Remove Disks from a NetApp System Running ONTAP 9
- Node fails to boot: Failed to get FRU data. Abort booting ONTAP due to MID1_FRU
- EMS reports ACP Processor error and SHELF_FAULT error
- monitor.rtcLowPower or monitor.rtcHighPower occurs on Coin cell Real Time Clock (RTC) battery
- How to convert existing 10G or 25G cluster ports to 40G or 100G cluster ports
- How to configure 10G or 25G cluster ports on a new cluster setup
- AFF C800 Console access not working through RJ45 port, Micro USB port works
- Node reboots with NVDIMM in ERROR condition
- SwitchIfDead_Alert
- boot_recovery procedure does not complete
- How to convert cluster ports from 4x10G to 1x40G
- Node down due to "ADR event ID: 0" event
- AFF-A1K Front LED panel not lit
Recently updated
(date updated)- Upgrading BMC firmware to 19.3 might fail to update battery firmware version
- NSM100 reboot causes node multi-disk panic
- How to read IFSTAT counters on your AFF/FAS systems
- Node panic and cannot boot up with error "Device not found"
- SFP warning that low TX or RX is seen even though power levels are optimal
- Node down due to "CPU_Cat_Error" event
- Chassis Power Resolution Guide
- Chassis Power Supply Need To Be Replaced - AutoSupport message
- Switch PSU shows 0w but status is ok
- NSM shelf Firmware different version on Module A and B
- ClusterSwitchConnectionDegraded_Alert from non-redundant cluster cabling
- Does NetApp support Oracle KVM?
- Is there a risk of losing uncommitted data if an NVRAM failure occurs during a takeover event?
- AFF C30 Node Failure in an HA Pair with Loss of Internal Shelf and SP Connectivity
- Mezzanine card is missing ports in sysconfig -a
Recently added
(date created)- NSM100 reboot causes node multi-disk panic
- Switch PSU shows 0w but status is ok
- Does NetApp support Oracle KVM?
- WAFL Inconsistency and Node Down After Extended Power Off
- Is it supported to directly connect AFF-A20 and HPE Instant On 1960 via SFP+ 10GbE?
- "NoPathToNSMA_Alert" is Triggered on AFF-C800
- FAS8300 FC ports repeatedly show No Light and Online, giveback does not complete after takeover
- Replacement motherboard on A900 or FAS9500 fails to boot
- Shelf Module DIMM/Boot Device Error Displays in "storage shelf show -instance"
- Can an existing aggregate be expanded with large HDDs after being converted from RAID‑DP to RAID‑TEC
- EMS reports monitor.ioCard.degraded alert after NIC replacement
- Cluster Network Degraded alert after migrating to switched cluster configuration
- AFF C30 Node Failure in an HA Pair with Loss of Internal Shelf and SP Connectivity
- NS224 Shelf sensor 9 reports over temperature
- Health Monitor process cshm: ClusterSwitchConnectionDegraded_Alert
