ONTAP Hardware KBs
ONTAP Hardware KBs
Featured
Automatic Firmware download Feature
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
How to perform a health check
A Resolutiom guide of various methods to check the health of your system
A Resolutiom guide of various methods to check the health of your system
Shutdown and Power up procedures
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Controller hardware upgrade Resolution guide
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
Service Processor (SP) & Baseboard Management Controller (BMC) Resolution Guide
Collection of solutions for your SP or BMC questions
Collection of solutions for your SP or BMC questions
DISK FAILED process
Provides guidance around the disk failure process
Provides guidance around the disk failure process
Other Resources
- EMS log reports env_mgr: monitor.temp.unreadable: The controller temperature (****) is not readableJul, 2026
- BIOS POST Failure(s) detected: SP IPMI failureJul, 2026
- SP upgrade failure on AFF-A800 when using Ansible automationJul, 2026
- Cluster port down on switched clusterJul, 2026
- How to power on a cluster in the correct order after a power outageJul, 2026
- Disk Redundancy Failure and Multiple Disk/Drawer Errors on FAS8700 with DS460C ShelfJul, 2026
- Cluster switch-health shows unknownJul, 2026
- EMS event log reports "Chassis power is degraded: Power Supply Status Critical"Jul, 2026
- System does not start after reboot with Unable to recover the local database of Data Replication ModuleJul, 2026
- CHASSIS FAN FRU FAILED: Multiple fans have failed even after upgrading SP/BMCJul, 2026
- "CHASSIS FAN FRU FAILED: Multiple fans have failed " reported on the systemJul, 2026
- Does ONTAP BDFU running at takeover mode?Jul, 2026
- AFF A50 Node Fails to Detect IO Card in Slot 2 at boot with message "Device 156/0/0 (IO2) missing"Jul, 2026
- "SinglePathToDiskShelf_Alert" occurs when IOM information cannot be read correctlyJul, 2026
- Service Processor firmware update failsJul, 2026
- Flapping network port is observed on a switchless cluster systemJul, 2026
- All drives show FAILEDJul, 2026
- CSHM: ClusterSwitchConfig_Alert: System health degraded due to wrong Cluster Switch cablingJul, 2026
- How to manually collect NSM support files for NS224 shelfJul, 2026
- IOM12 shows critical status in Multi-Path HAJul, 2026
- How to power up all ONTAP nodes in a cluster following a graceful shutdown
- How to perform graceful shutdown and power up of all ONTAP nodes in a cluster
- BIOS updates for memory reliability and the PPR feature
- How to identify a failed disk prior to replacement
- How to manually download EMS log file via SPI?
- How to determine the disk and shelf firmware version on a controller and verify it is up to date
- Cluster hw_assist: hw_assist functionality is inactive - How to configure hw_assist
Highest rated
(rating)- EMS reports ACP Processor error and SHELF_FAULT error
- How to convert existing 10G or 25G cluster ports to 40G or 100G cluster ports
- How to configure 10G or 25G cluster ports on a new cluster setup
- How to convert cluster ports from 4x10G to 1x40G
- Node perform takeover/giveback automatically due to DIMM UECC error and the DIMM recovers
- Device failed to train at max link width in BMC logs on AFF A1K
- After motherboard replacement, giveback is vetoed by fabric pools
- How to collect the log pack on an AFF, ASA, or FAS system running BMC versions 18.X or 19.X
- One node send "monitor.fan.failed" alert messages every hour.
- AFF-A1K Front LED panel not lit
- monitor.rtcLowPower or monitor.rtcHighPower occurs on Coin cell Real Time Clock (RTC) battery
- Newly installed controller only responsive via BMC prompt due to incorrect line voltage from PDU
- IO card is degraded IOXX P1/P2 Temp is not readable due to unsupported SFP
- Node down due to "ADR event ID: 0" event
- Node fails to boot: Failed to get FRU data. Abort booting ONTAP due to MID1_FRU
Recently updated
(date updated)- EMS log reports env_mgr: monitor.temp.unreadable: The controller temperature (****) is not readable
- BIOS POST Failure(s) detected: SP IPMI failure
- SP upgrade failure on AFF-A800 when using Ansible automation
- Cluster port down on switched cluster
- How to power on a cluster in the correct order after a power outage
- Disk Redundancy Failure and Multiple Disk/Drawer Errors on FAS8700 with DS460C Shelf
- Cluster switch-health shows unknown
- EMS event log reports "Chassis power is degraded: Power Supply Status Critical"
- System does not start after reboot with Unable to recover the local database of Data Replication Module
- CHASSIS FAN FRU FAILED: Multiple fans have failed even after upgrading SP/BMC
- "CHASSIS FAN FRU FAILED: Multiple fans have failed " reported on the system
- Does ONTAP BDFU running at takeover mode?
- AFF A50 Node Fails to Detect IO Card in Slot 2 at boot with message "Device 156/0/0 (IO2) missing"
- "SinglePathToDiskShelf_Alert" occurs when IOM information cannot be read correctly
- Service Processor firmware update fails
Recently added
(date created)- SP upgrade failure on AFF-A800 when using Ansible automation
- Disk Redundancy Failure and Multiple Disk/Drawer Errors on FAS8700 with DS460C Shelf
- Does ONTAP BDFU running at takeover mode?
- AFF A50 Node Fails to Detect IO Card in Slot 2 at boot with message "Device 156/0/0 (IO2) missing"
- AFF-C80 cluster port is not establishing a connection to cluster switch cisco 3132Q-V
- Ethernet Port Configured for 1GbE Links Up at 10GbE Speed When Connected to Switch
- Node failed to boot with NVRAM battery chargeFET off error during initial installation
- FAS9000 Node Inaccessible and sp can not login
- AFF-A800: e3a and e3b Ports Offline on Network Card (X1146A)
- Do CVE-2026-31431, CVE-2026-46300, and CVE-2026-42945 impact NetApp FAS2720
- NS224 Shelf Firmware Update Fails to start due to incorrect cabling
- FAS2820 Unable to Start System-Level Diagnostics
- FAS8700 node reports Chassis Overtemperature alerts due to failed LED1 Temp sensor
- Repeated PSU sensor "Unreadable" events due to mainboard failure
- Both PSUs on the AFF-A700s system reports CHASSIS POWER DEGRADED simultaneously
