ONTAP Hardware KBs
ONTAP Hardware KBs
Featured
Automatic Firmware download Feature
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
How to perform a health check
A Resolutiom guide of various methods to check the health of your system
A Resolutiom guide of various methods to check the health of your system
Shutdown and Power up procedures
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Controller hardware upgrade Resolution guide
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
Service Processor (SP) & Baseboard Management Controller (BMC) Resolution Guide
Collection of solutions for your SP or BMC questions
Collection of solutions for your SP or BMC questions
DISK FAILED process
Provides guidance around the disk failure process
Provides guidance around the disk failure process
Other Resources
- Chassis power is degraded: P1.2V Standby is criticalJan, 2025
- SAS cable with Rate Unknown on both sidesJan, 2025
- (CONTROLLER TAKEOVER COMPLETE AUTOMATIC) ALERT due to SP HBT stopped alertsJan, 2025
- Power outages cause service disruptionJan, 2025
- SwitchSNMPCommunication_Alert reported for cluster switchJan, 2025
- BES-53248 RCF install: Error! in configuration script file at line number XXJan, 2025
- Node stuck at 'BIOS image updated, resetting to load defaults' during ONTAP upgradeJan, 2025
- Controller fails to boot, throws POST errors "HA interconnect: Link down on NIC0 / takeover disabled / The root volume is not up"Jan, 2025
- CHASSIS OVER TEMPERATURE SHUTDOWN - AutoSupport MessageJan, 2025
- RPANIC:PCI Error NMI from device(s):RPT(0,3,0):QLogic FC/10GbE CNA on ControllerJan, 2025
- DegradedOnlinePort_Alert warning observed on the storageJan, 2025
- AFF A250 HIC2 Temp0 failedJan, 2025
- CIFS access via file browser hangJan, 2025
- Amber LED of shelf is lighted without hardware failureJan, 2025
- Unexpected Shutdown - MULTIPLE CHASSIS FAN FAILED: System will shut down in 2 minutes - Resolution GuideJan, 2025
- "MULTIPLE CHASSIS FAN FAILED: System will shut down in 2 minutes" on multiple fan modulesJan, 2025
- Controller shutdown with multiple chassis fan failed warnings, but only one chassis fan FRU is showing failedJan, 2025
- FCP target adapter showing LINK DISCONNECTED due to faulty SFP on switch sideJan, 2025
- The NFS-mounted volume became invisible from VMware ESXiJan, 2025
- node fails to boot with "Failure to build endpoint environment variables" errorJan, 2025
- How to identify a failed disk prior to replacement
- How to perform an IOM removal/replacement
- Cluster hw_assist: hw_assist functionality is inactive - How to configure hw_assist
- How to update the Service Processor firmware when a Web server is unavailable
- How to determine the disk and shelf firmware version on a controller and verify it is up-to-date
- How to use RLM to collect data required to troubleshoot a hardware issue
- How to change disk ownership between two heads on FAS2000 or FAS3000 series controllers
Highest rated
(rating)- System Manager Pre-update check validation fails: Shelves and Sensors check
- Which command is used to display the physical block size of LUN?
- How to troubleshoot Ethernet ports Resolution guide
- AFF A300 FC Ports don't come up after reseat
- Broadcast domain partition errors reported in the event logs due to hardware issue
- Multiple SHELF_FAULT and SHELF COOLING UNIT FAILED reported by ONTAP
- What power of FAS2750 PSU is?
- Spare disks are missing the root partition space (P3)
- Is it possible to designate the port to the Syslog server for Configuring EMS events forward
- How to troubleshoot correctable memory errors on NVRAM DIMMs in ONTAP
- "Call home for SP HBT STOPPED" console reports KCS cmd(NETFN 0x6, CMD 0x1) failed, ret -2
- EMULEX Adapter Showing a "?" in Switch Port Field After SFP Replacement
- Uncorrectable memory error on an AFF / FAS system with PPR
- Disk reports unknown status after replacement in ONTAP 9 due to foreign system ID
- Constant FILESYSTEM DISK MISSING warning for single drive in shelf
Recently updated
(date updated)- Chassis power is degraded: P1.2V Standby is critical
- SAS cable with Rate Unknown on both sides
- (CONTROLLER TAKEOVER COMPLETE AUTOMATIC) ALERT due to SP HBT stopped alerts
- Power outages cause service disruption
- SwitchSNMPCommunication_Alert reported for cluster switch
- BES-53248 RCF install: Error! in configuration script file at line number XX
- Node stuck at 'BIOS image updated, resetting to load defaults' during ONTAP upgrade
- Controller fails to boot, throws POST errors "HA interconnect: Link down on NIC0 / takeover disabled / The root volume is not up"
- CHASSIS OVER TEMPERATURE SHUTDOWN - AutoSupport Message
- RPANIC:PCI Error NMI from device(s):RPT(0,3,0):QLogic FC/10GbE CNA on Controller
- DegradedOnlinePort_Alert warning observed on the storage
- AFF A250 HIC2 Temp0 failed
- CIFS access via file browser hang
- Amber LED of shelf is lighted without hardware failure
- Unexpected Shutdown - MULTIPLE CHASSIS FAN FAILED: System will shut down in 2 minutes - Resolution Guide
Recently added
(date created)- (CONTROLLER TAKEOVER COMPLETE AUTOMATIC) ALERT due to SP HBT stopped alerts
- node fails to boot with "Failure to build endpoint environment variables" error
- Switch-attached NS224 shelf missing on one path
- NetApp backend shared switches are not being monitoring after a re-add
- FAS8300 Environmental Reason Shutdown (Multiple fans failed)
- "sas.cable.degraded" detected due to faulty sas cable
- Unable to use data partitions after cluster reconfiguration
- Cluster Network switch getting SwitchPowerFail_Alert due to data center power lost
- Why newly added disks to pool are not getting partitioned
- AFF-A900 cannot see root aggr after disk reassign during headswap
- Unexpected Shutdown - MULTIPLE CHASSIS FAN FAILED: System will shut down in 2 minutes - Resolution Guide
- "CHASSIS FAN FRU FAILED: Multiple fans have failed " reported on one node
- How to update service image (BIOS) from ONTAP
- The e0g and e0h LEDs on the Onboard CX5-Mezzanine card are constantly flashing
- After adding disk one DCM displays CRITICAL