ONTAP Hardware KBs
ONTAP Hardware KBs
Featured
Automatic Firmware download Feature
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
How to perform a health check
A Resolutiom guide of various methods to check the health of your system
A Resolutiom guide of various methods to check the health of your system
Shutdown and Power up procedures
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Controller hardware upgrade Resolution guide
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
Service Processor (SP) & Baseboard Management Controller (BMC) Resolution Guide
Collection of solutions for your SP or BMC questions
Collection of solutions for your SP or BMC questions
DISK FAILED process
Provides guidance around the disk failure process
Provides guidance around the disk failure process
Other Resources
- Enclosure with NO ACPP, INBACP, FAIL errorOct, 2026
- Volume Space Discrepancy After Rsync Migration from AFF to FASOct, 2026
- Autosupport not sent when a disk is failedOct, 2026
- Amber attention LED illuminated during NV battery learning cycleOct, 2026
- Does ONTAP 9 have a maximum number of aggregates for AFF or FAS platform?Oct, 2026
- Alert LED lit with multiple “Failed Reading Sensor” events on FAS9000 controllerOct, 2026
- NVRAM Battery Low Alert on FAS8300/FAS8700/AFF A400 systemOct, 2026
- Chassis power is degraded: Sensor detecting voltage anomaliesOct, 2026
- ONTAP System Manager disk addition less than expectedOct, 2026
- Error: Unable to open environ device in system env sensors show outputOct, 2026
- Is it allowed to mix of multiple capacities of the same drive type in internal shelf?Oct, 2026
- Both nodes report chassis temperature sensors invalidOct, 2026
- “Unsynchronized log” Messages and HA Takeover DisabledOct, 2026
- nvmem.battery.voltageLow is reported and recovers automaticallyOct, 2026
- EMS event log reports "Chassis power is degraded: Power Supply Status Critical"Oct, 2026
- Can IOM12B and IOM12 modules be mixed in the same shelf stack?Oct, 2026
- How to Stop and Start an ONTAP serviceOct, 2026
- How to diagnose mixed-path system storage configurationOct, 2026
- Decommissioning a MetroCluster system when disk sanitization is requiredOct, 2026
- Environmental shutdown due to unreadable battery sensorsOct, 2026
- How to determine the disk and shelf firmware version on a controller and verify it is up to date
- How to perform graceful shutdown and power up of all ONTAP nodes in a cluster
- BIOS updates for memory reliability and the PPR feature
- How to power up all ONTAP nodes in a cluster following a graceful shutdown
- How to identify a failed disk prior to replacement
- How to manually download EMS log file via SPI?
- Cluster hw_assist: hw_assist functionality is inactive - How to configure hw_assist
Highest rated
(rating)- Call home for Health Monitor process nphm: BootmediaFileSystemAlert
- Node reboots with NVDIMM in ERROR condition
- How To Safely Remove Disks from a NetApp System Running ONTAP 9
- Node down due to "ADR event ID: 0" event
- Both nodes in the HA pair of the FAS70 system are displaying as Controller A in sysconfig -a
- Newly installed controller only responsive via BMC prompt due to incorrect line voltage from PDU
- How to collect the log pack on an AFF, ASA, or FAS system running BMC versions 18.X or 19.X
- Can an existing aggregate be expanded with large HDDs after being converted from RAID‑DP to RAID‑TEC
- Node perform takeover/giveback automatically due to DIMM UECC error and the DIMM recovers
- boot_recovery procedure does not complete
- How to convert existing 10G or 25G cluster ports to 40G or 100G cluster ports
- How to configure 10G or 25G cluster ports on a new cluster setup
- EMS reports ACP Processor error and SHELF_FAULT error
- Is ADP limited to the internal disk on the FAS2720?
- monitor.rtcLowPower or monitor.rtcHighPower occurs on Coin cell Real Time Clock (RTC) battery
Recently updated
(date updated)- Enclosure with NO ACPP, INBACP, FAIL error
- Volume Space Discrepancy After Rsync Migration from AFF to FAS
- Autosupport not sent when a disk is failed
- Amber attention LED illuminated during NV battery learning cycle
- Does ONTAP 9 have a maximum number of aggregates for AFF or FAS platform?
- Alert LED lit with multiple “Failed Reading Sensor” events on FAS9000 controller
- NVRAM Battery Low Alert on FAS8300/FAS8700/AFF A400 system
- Chassis power is degraded: Sensor detecting voltage anomalies
- ONTAP System Manager disk addition less than expected
- Error: Unable to open environ device in system env sensors show output
- Is it allowed to mix of multiple capacities of the same drive type in internal shelf?
- Both nodes report chassis temperature sensors invalid
- “Unsynchronized log” Messages and HA Takeover Disabled
- nvmem.battery.voltageLow is reported and recovers automatically
- EMS event log reports "Chassis power is degraded: Power Supply Status Critical"
Recently added
(date created)- Volume Space Discrepancy After Rsync Migration from AFF to FAS
- Does ONTAP 9 have a maximum number of aggregates for AFF or FAS platform?
- ONTAP System Manager disk addition less than expected
- “Unsynchronized log” Messages and HA Takeover Disabled
- Error: Unable to open environ device in system env sensors show output
- ONTAP node is not fully operational after boot device and motherboard replacement
- Some ports are not visible on the expansion card after ONTAP upgrade
- ONTAP swapping cables between ports where one is down may result in both being down
- SwitchIfDead_Alert on cluster interface after card replacement in ONTAP
- Transient Temperature Warning Alerts on NX224 Shelf
- DS460-12 shelf fault LED remains illuminated after PSU replacement although PSU alerts are cleared
- Disk Unpartition Fails Due To Inconsistent Storage Pool
- DCM information missing from one IOM accompanied by unavailable temperature sensor
- Can the ONTAP upgrade image validation warning for X1147A NIC be ignored when connected to Cisco Nexus 9K or Arista switches
- Is it possible to use whole disk to configure aggregate at AFF system?
