ONTAP Hardware KBs
ONTAP Hardware KBs
Featured
Automatic Firmware download Feature
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
How to perform a health check
A Resolutiom guide of various methods to check the health of your system
A Resolutiom guide of various methods to check the health of your system
Shutdown and Power up procedures
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Controller hardware upgrade Resolution guide
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
Service Processor (SP) & Baseboard Management Controller (BMC) Resolution Guide
Collection of solutions for your SP or BMC questions
Collection of solutions for your SP or BMC questions
DISK FAILED process
Provides guidance around the disk failure process
Provides guidance around the disk failure process
Other Resources
- System does not start after reboot with Unable to recover the local database of Data Replication ModuleJun, 2026
- What are the steps to update ONTAP's Service Processor (SP) or Baseboard Management Controller (BMC)Jun, 2026
- Is the SP firmware auto update after Motherboard replacementJun, 2026
- NoPathToNSMA_Alert Triggered Due to SAS Cable IssueJun, 2026
- Data network port that is part of ifgrp does not operate at expected speedJun, 2026
- Network port down with EMS log report "netif.uncorEccError:EMERGENCY" messageJun, 2026
- FRU Information Not Displayed for One Node Using "system controller fru"Jun, 2026
- AFF A900 battery charge FET off with BMC FW 16.4 and laterJun, 2026
- PANIC : ECC error at DIMM-XX, Uncorrectable Machine Check Error Resolution guideJun, 2026
- Link down on cluster portJun, 2026
- Disk redundancy failed for multiple disks due to faulty IOMJun, 2026
- ONTAP fails to boot with "Failure to build endpoint environment variables" messageJun, 2026
- Can an HA pair be converted into a MetroCluster IP?Jun, 2026
- NetApp Brocade X7 switch optical module I2C error BL-1090 BL-1091Jun, 2026
- Cisco Cluster Network Switch is in a reboot loopJun, 2026
- CLAM panic during switch reboot activityJun, 2026
- Node down and unable to access Service Processor due to a faulty controllerJun, 2026
- Troubleshooting Node down and unresponsive via console or Service ProcessorJun, 2026
- Unknown aggregate found in cluster with volumes inaccessibleJun, 2026
- System reported 'pcie.stealth.errors’ associated with an onboard NVMe driveJun, 2026
- How to power up all ONTAP nodes in a cluster following a graceful shutdown
- How to perform graceful shutdown and power up of all ONTAP nodes in a cluster
- BIOS updates for memory reliability and the PPR feature
- How to identify a failed disk prior to replacement
- How to manually download EMS log file via SPI?
- How to determine the disk and shelf firmware version on a controller and verify it is up to date
- Cluster hw_assist: hw_assist functionality is inactive - How to configure hw_assist
Highest rated
(rating)- Can an existing aggregate be expanded with large HDDs after being converted from RAID‑DP to RAID‑TEC
- How to convert cluster ports from 4x10G to 1x40G
- EMS Low-Line PSU is detected, please connect to High-Line power
- Node fails to boot: Failed to get FRU data. Abort booting ONTAP due to MID1_FRU
- IO card is degraded IOXX P1/P2 Temp is not readable due to unsupported SFP
- How to collect the log pack on an AFF, ASA, or FAS system running BMC versions 18.X or 19.X
- Node perform takeover/giveback automatically due to DIMM UECC error and the DIMM recovers
- AFF-A1K Front LED panel not lit
- Newly installed controller only responsive via BMC prompt due to incorrect line voltage from PDU
- SwitchIfDead_Alert
- Device failed to train at max link width in BMC logs on AFF A1K
- boot_recovery procedure does not complete
- AFF C800 Console access not working through RJ45 port, Micro USB port works
- Node down due to "ADR event ID: 0" event
- One node send "monitor.fan.failed" alert messages every hour.
Recently updated
(date updated)- System does not start after reboot with Unable to recover the local database of Data Replication Module
- What are the steps to update ONTAP's Service Processor (SP) or Baseboard Management Controller (BMC)
- Is the SP firmware auto update after Motherboard replacement
- NoPathToNSMA_Alert Triggered Due to SAS Cable Issue
- Data network port that is part of ifgrp does not operate at expected speed
- Network port down with EMS log report "netif.uncorEccError:EMERGENCY" message
- FRU Information Not Displayed for One Node Using "system controller fru"
- AFF A900 battery charge FET off with BMC FW 16.4 and later
- PANIC : ECC error at DIMM-XX, Uncorrectable Machine Check Error Resolution guide
- Link down on cluster port
- Disk redundancy failed for multiple disks due to faulty IOM
- ONTAP fails to boot with "Failure to build endpoint environment variables" message
- Can an HA pair be converted into a MetroCluster IP?
- NetApp Brocade X7 switch optical module I2C error BL-1090 BL-1091
- Cisco Cluster Network Switch is in a reboot loop
Recently added
(date created)- NoPathToNSMA_Alert Triggered Due to SAS Cable Issue
- Data network port that is part of ifgrp does not operate at expected speed
- Network port down with EMS log report "netif.uncorEccError:EMERGENCY" message
- FRU Information Not Displayed for One Node Using "system controller fru"
- Is the SP firmware auto update after Motherboard replacement
- System reported 'pcie.stealth.errors’ associated with an onboard NVMe drive
- ASA a20 fails to boot with error Device 157/0/0 (IO1) missing
- BMC version mismatch after motherboard replacement
- NetApp FAS8300 Node Unresponsive After PCM failed
- ONTAP Upgrade Fails with LIFs oper status Down on One Node
- Unknown aggregate found in cluster with volumes inaccessible
- Disk Missing and reported in Bypassed State on Shelves Due to IOM Connection Issue
- "Chassis temperature too cool" alert on AFF-C800 after PSU power cable removal
- FAS2820 boot failure with "This platform is not supported in this release"
- NVMe disk missing on one controller during cluster setup
