ONTAP Hardware KBs
ONTAP Hardware KBs
Featured
Automatic Firmware download Feature
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
How to perform a health check
A Resolutiom guide of various methods to check the health of your system
A Resolutiom guide of various methods to check the health of your system
Shutdown and Power up procedures
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Controller hardware upgrade Resolution guide
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
Service Processor (SP) & Baseboard Management Controller (BMC) Resolution Guide
Collection of solutions for your SP or BMC questions
Collection of solutions for your SP or BMC questions
DISK FAILED process
Provides guidance around the disk failure process
Provides guidance around the disk failure process
Other Resources
- Node panic due to persistent DIMM ECC errorsAug, 2026
- Unable to login to Brocade Switch after few daysAug, 2026
- EMS log reports "spm.ntpd.process.exit" and "callhome.spm.process.maxexit"Aug, 2026
- Node takeover and battery sensors read not_available in BMCAug, 2026
- How to determine firmware and name of NIC card in ONTAPAug, 2026
- Node panics due to L2 Watchdog Resets and does not boot after Motherboard replacementAug, 2026
- Health monitor 'MixOfIOMAandIOMBConnection_Alert'Aug, 2026
- Autosupport Not Sending For A Node With lldp Not WorkingAug, 2026
- Overtemperature shutdown with multiple sensor errors and panic loop on AFF A900 or FAS9500Aug, 2026
- Troubleshooting Node down and unresponsive via console or Service ProcessorAug, 2026
- NVRAM Battery Low Alert on FAS8300/FAS8700/AFF A400 systemAug, 2026
- CHASSIS FAN FRU FAILED reported by both nodes due to sensors misreadingAug, 2026
- How to move a network expansion card to another slot on a node non-disruptivelyAug, 2026
- ASA-A20 report SharedBd error for Cluster/HA portAug, 2026
- Handling L2 Watchdog Resets on the AFF A300 / AFF A220 / AFF A150 / AFF C190 / ASA A150 / FAS8200 / FAS2750 / FAS2720Aug, 2026
- Operational status of the LIF reporting down when hosted on one of the Node in ClusterAug, 2026
- FAS AFF chassis fan failed with CHASSIS FAN FRU FAILEDAug, 2026
- BMC automatically reboots following UpdateAug, 2026
- ONTAP event log reports low memoryAug, 2026
- ONTAP System Manager reports event cluster lacks spare disksAug, 2026
- How to determine the disk and shelf firmware version on a controller and verify it is up to date
- How to power up all ONTAP nodes in a cluster following a graceful shutdown
- How to perform graceful shutdown and power up of all ONTAP nodes in a cluster
- BIOS updates for memory reliability and the PPR feature
- How to identify a failed disk prior to replacement
- How to manually download EMS log file via SPI?
- Cluster hw_assist: hw_assist functionality is inactive - How to configure hw_assist
Highest rated
(rating)- How to configure 10G or 25G cluster ports on a new cluster setup
- Node down due to "ADR event ID: 0" event
- boot_recovery procedure does not complete
- monitor.rtcLowPower or monitor.rtcHighPower occurs on Coin cell Real Time Clock (RTC) battery
- SwitchIfDead_Alert
- Newly installed controller only responsive via BMC prompt due to incorrect line voltage from PDU
- Node fails to boot: Failed to get FRU data. Abort booting ONTAP due to MID1_FRU
- How to convert existing 10G or 25G cluster ports to 40G or 100G cluster ports
- Device failed to train at max link width in BMC logs on AFF A1K
- Node perform takeover/giveback automatically due to DIMM UECC error and the DIMM recovers
- AFF-A1K Front LED panel not lit
- IO card is degraded IOXX P1/P2 Temp is not readable due to unsupported SFP
- Is option (9b) Clean configuration and initialize node with partitioned disks in the Advanced Drive Partitioning Boot Menu equivalent to disk sanitization?
- How to collect the log pack on an AFF, ASA, or FAS system running BMC versions 18.X or 19.X
- EMS Low-Line PSU is detected, please connect to High-Line power
Recently updated
(date updated)- Node panic due to persistent DIMM ECC errors
- Unable to login to Brocade Switch after few days
- EMS log reports "spm.ntpd.process.exit" and "callhome.spm.process.maxexit"
- Node takeover and battery sensors read not_available in BMC
- How to determine firmware and name of NIC card in ONTAP
- Node panics due to L2 Watchdog Resets and does not boot after Motherboard replacement
- Health monitor 'MixOfIOMAandIOMBConnection_Alert'
- Autosupport Not Sending For A Node With lldp Not Working
- Overtemperature shutdown with multiple sensor errors and panic loop on AFF A900 or FAS9500
- Troubleshooting Node down and unresponsive via console or Service Processor
- NVRAM Battery Low Alert on FAS8300/FAS8700/AFF A400 system
- CHASSIS FAN FRU FAILED reported by both nodes due to sensors misreading
- How to move a network expansion card to another slot on a node non-disruptively
- ASA-A20 report SharedBd error for Cluster/HA port
- Handling L2 Watchdog Resets on the AFF A300 / AFF A220 / AFF A150 / AFF C190 / ASA A150 / FAS8200 / FAS2750 / FAS2720
Recently added
(date created)- Node panic due to persistent DIMM ECC errors
- Unable to login to Brocade Switch after few days
- How to determine firmware and name of NIC card in ONTAP
- Autosupport Not Sending For A Node With lldp Not Working
- ASA-A20 report SharedBd error for Cluster/HA port
- BMC automatically reboots following Update
- Are modifications to Cluster Network Switches RCF files supported?
- ONTAP Cluster ARL Upgrade Fails Due to RAID Label Mismatch
- ONTAP AutoSupport SMTP Drop Messages After Upgrade
- Flashing green PSUs but no response from NSM after physical relocation
- ONTAP System Manager reports event cluster lacks spare disks
- Port e0M physically online but not passing traffic after reboot
- Multiple Disks Report SCSI Sense Code 0xb - 0x90 0x2 0xfc on all nodes of the AFX Cluster
- Both switches do not have a path to same shelf module after ONTAP upgrade
- ONTAP DualControllerHa_Alert false positive alert observed
