ONTAP Hardware KBs
ONTAP Hardware KBs
Featured
Automatic Firmware download Feature
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
How to perform a health check
A Resolutiom guide of various methods to check the health of your system
A Resolutiom guide of various methods to check the health of your system
Shutdown and Power up procedures
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Controller hardware upgrade Resolution guide
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
Service Processor (SP) & Baseboard Management Controller (BMC) Resolution Guide
Collection of solutions for your SP or BMC questions
Collection of solutions for your SP or BMC questions
DISK FAILED process
Provides guidance around the disk failure process
Provides guidance around the disk failure process
Other Resources
- A250 fails to bootup after ONTAP upgradeFeb, 2026
- ONTAP event log reports low memoryFeb, 2026
- BMC reboots repeatedly causing sensor values to be not readFeb, 2026
- ANDU Paused on error. AFF-A400 Cluster ports hung during ONTAP upgradeFeb, 2026
- Cluster switches N9K C9336 reboot caused loss of cluster communicationFeb, 2026
- A400 node is unable to power on after Watchdog 2 Timer expired (OEM)Feb, 2026
- BMC is not accessible via SSH using its IPv6 IP addressFeb, 2026
- Node fails to boot with error: Boot option loading failedFeb, 2026
- How to Suppress "sfu.firmwareDownrev.shelf" AlertsFeb, 2026
- How to check End of Support and End of Availability for NetApp productsFeb, 2026
- Ethernet Switch Health Monitor (CSHM) Alert Resolution GuideFeb, 2026
- Node takeover and battery sensors read not_available in BMCFeb, 2026
- Node panic and cannot boot up with error "Device not found"Feb, 2026
- BMC SEL Full Due to Excessive "SNMP trap successfully sent" EventsFeb, 2026
- Both nodes are down, not able to boot them up since they're stuck in a boot loopFeb, 2026
- Background disk firmware update process skipped updating one diskFeb, 2026
- How to troubleshoot failed disk shelf for FAS/AFF platformsFeb, 2026
- System shuts down due to battery full charge capacity low false-positive alertsFeb, 2026
- Node Stuck at LOADER Prompt with Error: netapp_varfs: failed to restore /var from /dev/nvrd1Feb, 2026
- Amber LED of shelf is lighted without hardware failureFeb, 2026
- How to power up all ONTAP nodes in a cluster following a graceful shutdown
- How to perform graceful shutdown and power up of all ONTAP nodes in a cluster
- BIOS updates for memory reliability and the PPR feature
- How to identify a failed disk prior to replacement
- How to manually download EMS log file via SPI?
- How to determine the disk and shelf firmware version on a controller and verify it is up to date
- Cluster hw_assist: hw_assist functionality is inactive - How to configure hw_assist
Highest rated
(rating)- How To Safely Remove Disks from a NetApp System Running ONTAP 9
- AFF C800 Console access not working through RJ45 port, Micro USB port works
- AFF-A1K Front LED panel not lit
- boot_recovery procedure does not complete
- How to convert existing 10G or 25G cluster ports to 40G or 100G cluster ports
- How to configure 10G or 25G cluster ports on a new cluster setup
- Is ADP limited to the internal disk on the FAS2720?
- How to convert cluster ports from 4x10G to 1x40G
- Device failed to train at max link width in BMC logs on AFF A1K
- SwitchIfDead_Alert
- Node perform takeover/giveback automatically due to DIMM UECC error
- Node fails to boot: Failed to get FRU data. Abort booting ONTAP due to MID1_FRU
- IO card is degraded IOXX X00G P1/P2 Temp is not readable due to unsupported SFP
- Node down due to "ADR event ID: 0" event
- monitor.rtcLowPower or monitor.rtcHighPower occurs on Coin cell Real Time Clock (RTC) battery
Recently updated
(date updated)- A250 fails to bootup after ONTAP upgrade
- ONTAP event log reports low memory
- BMC reboots repeatedly causing sensor values to be not read
- ANDU Paused on error. AFF-A400 Cluster ports hung during ONTAP upgrade
- Cluster switches N9K C9336 reboot caused loss of cluster communication
- A400 node is unable to power on after Watchdog 2 Timer expired (OEM)
- BMC is not accessible via SSH using its IPv6 IP address
- Node fails to boot with error: Boot option loading failed
- How to Suppress "sfu.firmwareDownrev.shelf" Alerts
- How to check End of Support and End of Availability for NetApp products
- Ethernet Switch Health Monitor (CSHM) Alert Resolution Guide
- Node takeover and battery sensors read not_available in BMC
- Node panic and cannot boot up with error "Device not found"
- BMC SEL Full Due to Excessive "SNMP trap successfully sent" Events
- Both nodes are down, not able to boot them up since they're stuck in a boot loop
Recently added
(date created)- BMC is not accessible via SSH using its IPv6 IP address
- How to Suppress "sfu.firmwareDownrev.shelf" Alerts
- Node Stuck at LOADER Prompt with Error: netapp_varfs: failed to restore /var from /dev/nvrd1
- NSM100B modules does not initialize
- Why does the BMC firmware downgrade from version 19.3 to 19.2P1 fail
- EMS Logs repeatedly report ses.status.ModuleError alert
- Which IOM is updated first during firmware updates
- Are there any restrictions on the minimum Ontap version when installing DQP or disk firmware?
- Data Aggregates Failed after performing options 9a/9b on down node
- OSPFNeighborNotConfigured alerts from Cisco switch
- dfu.clusterIcError event detected after ONTAP upgrade
- NVRAM hardware degraded alert
- DISK REDUNDANCY FAILED due to faulty shelf chassis
- The message ses.unsupported.shelf.psus repeats every 30 minutes
- False SwitchIfDead_Alert on Connected Unused Ethernet Ports in ONTAP
