ONTAP Hardware KBs
ONTAP Hardware KBs
Featured
Automatic Firmware download Feature
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
How to perform a health check
A Resolutiom guide of various methods to check the health of your system
A Resolutiom guide of various methods to check the health of your system
Shutdown and Power up procedures
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Controller hardware upgrade Resolution guide
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
Service Processor (SP) & Baseboard Management Controller (BMC) Resolution Guide
Collection of solutions for your SP or BMC questions
Collection of solutions for your SP or BMC questions
DISK FAILED process
Provides guidance around the disk failure process
Provides guidance around the disk failure process
Other Resources
- msata.unable.to.monitor error shown in EMSDec, 2024
- FA9500/AFF-A900 sysconfig: Card in slot X (1-15xx-xx1B-0) is not supported when rebootDec, 2024
- SAS Adapter port shows as rate unknown for one PHY (Internal shelf) due to Partner MBDec, 2024
- SAS Adapter port shows as rate unknown for one PHY (Internal shelf)Dec, 2024
- How to use AutoSupport information for prerequisite data collection in FRU replacements when ONTAP systems will not bootDec, 2024
- EMS log reports "scsi cmd checkCondition" error on diskDec, 2024
- SwitchIslIfDownWarn_Alert reported for MCC-IP ISL portsDec, 2024
- Panic String:thread (swi4: clock) on cpu X hung for 4001 millisecondsDec, 2024
- Drive in "DEVICE OFF" stateDec, 2024
- Single disk bypassed by both IOM modules and critical shelf faultDec, 2024
- BMC_EMMCMountErr sensor is displayed after upgrading BMC firmware to 15.12Dec, 2024
- AFF-A400 Node goes down with no error messageDec, 2024
- How to convert existing 10G or 25G cluster ports to 40G or 100G cluster portsDec, 2024
- How to configure 10G or 25G cluster ports on a new cluster setupDec, 2024
- AFF A400, FAS8300, FAS8700 shuts down with MULTIPLE CHASSIS FAN FAILED: System will shut down in 2 minutesDec, 2024
- How to Identify the Serial Number of an ONTAP Platform?Dec, 2024
- Handling L2 Watchdog Resets on the FAS8200 and AFF A300 platformsDec, 2024
- "system health alert show" reports DegradedOnlineShelfPort_AlertDec, 2024
- Switch is Unreachable over Management Network" after an AFF/FAS reboot in ONTAP 9.6 and LaterDec, 2024
- NS224 shelf NSM100 module LED amberDec, 2024
- How to identify a failed disk prior to replacement
- How to perform an IOM removal/replacement
- Cluster hw_assist: hw_assist functionality is inactive - How to configure hw_assist
- How to update the Service Processor firmware when a Web server is unavailable
- How to determine the disk and shelf firmware version on a controller and verify it is up-to-date
- How to use RLM to collect data required to troubleshoot a hardware issue
- How to change disk ownership between two heads on FAS2000 or FAS3000 series controllers
Highest rated
(rating)- Which command is used to display the physical block size of LUN?
- sas.adapter.firmware.fault Detected firmware fault 0x40002628 on SAS adapter 0a
- SPNewVersionAvailableAlert is triggered
- "Call home for SP HBT STOPPED" console reports KCS cmd(NETFN 0x6, CMD 0x1) failed, ret -2
- Shelf PSU Alert reported
- How to troubleshoot correctable memory errors on NVRAM DIMMs in ONTAP
- Is it possible to designate the port to the Syslog server for Configuring EMS events forward
- Spare disks are missing the root partition space (P3)
- TPM firmware not upgrading automatically
- Migrate to new cluster switches
- AFF8080 PCI Error NMI paic on root port 0,2,0
- ses.status.ModuleInfo: FS4483PSM3E shelf 0 on channel 0m PCI switch error for PCI SwitchX: status not available; status not available
- System Manager Pre-update check validation fails: Shelves and Sensors check
- AFF-A250/FAS500f BIOS firmware update to 17.9 or 17.10 causes node to power down
- How to add a PCI card to a storage system when the slot is in use?
Recently updated
(date updated)- msata.unable.to.monitor error shown in EMS
- FA9500/AFF-A900 sysconfig: Card in slot X (1-15xx-xx1B-0) is not supported when reboot
- SAS Adapter port shows as rate unknown for one PHY (Internal shelf) due to Partner MB
- SAS Adapter port shows as rate unknown for one PHY (Internal shelf)
- How to use AutoSupport information for prerequisite data collection in FRU replacements when ONTAP systems will not boot
- EMS log reports "scsi cmd checkCondition" error on disk
- SwitchIslIfDownWarn_Alert reported for MCC-IP ISL ports
- Panic String:thread (swi4: clock) on cpu X hung for 4001 milliseconds
- Drive in "DEVICE OFF" state
- Single disk bypassed by both IOM modules and critical shelf fault
- BMC_EMMCMountErr sensor is displayed after upgrading BMC firmware to 15.12
- AFF-A400 Node goes down with no error message
- How to convert existing 10G or 25G cluster ports to 40G or 100G cluster ports
- How to configure 10G or 25G cluster ports on a new cluster setup
- AFF A400, FAS8300, FAS8700 shuts down with MULTIPLE CHASSIS FAN FAILED: System will shut down in 2 minutes
Recently added
(date created)- FA9500/AFF-A900 sysconfig: Card in slot X (1-15xx-xx1B-0) is not supported when reboot
- SAS Adapter port shows as rate unknown for one PHY (Internal shelf) due to Partner MB
- BMC_EMMCMountErr sensor is displayed after upgrading BMC firmware to 15.12
- Excessive link errors on A700 interconnect port e4e
- Aggregate creation failed indicating drive already in use
- The NVMEM battery charger is disabled because a bad charger circuit is detected
- Disk Inventory Mismatch and Failed-Unsupported Disks on Single node
- Call home for BATTERY (not present) CRITICAL on AFF A220
- IOM module port LNK LED does not light up to green
- ONTAP Upgrade Validation Error: ONTAP-SP communication is not normal
- AMBER light seen in front side of storage chassis
- DISK SCRUB CHECKSUM ERROR report without other error
- nested machine check exception panic and node is unresponsive
- Both nodes rebooted abruptly due to system input power lost
- A400 FC port down after node reboot