ONTAP Hardware KBs
ONTAP Hardware KBs
Featured
Automatic Firmware download Feature
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
How to perform a health check
A Resolutiom guide of various methods to check the health of your system
A Resolutiom guide of various methods to check the health of your system
Shutdown and Power up procedures
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Controller hardware upgrade Resolution guide
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
Service Processor (SP) & Baseboard Management Controller (BMC) Resolution Guide
Collection of solutions for your SP or BMC questions
Collection of solutions for your SP or BMC questions
DISK FAILED process
Provides guidance around the disk failure process
Provides guidance around the disk failure process
Other Resources
- BMC degraded for failure to get boot imageJul, 2026
- Headswap fails from incorrect cablingJul, 2026
- Root Aggregate Degraded Due to Disk Failed or Not DetectedJul, 2026
- BIOS POST Failure(s) detected: SP IPMI failureJul, 2026
- BMC does not boot with the primary firmware version after upgradeJul, 2026
- SP cannot boot into primary image after firmware upgradeJul, 2026
- ONTAP EMS reports ses.shelf.unsupportAllowErr:alert Unsupported disk shelf foundJul, 2026
- ONTAP Aggregate Marked as FOREIGN and Degraded with Qualified Spares Not Used for RAID ReconstructionJul, 2026
- AFF A30 fails to boot with - IPMI:Read controller FRU common header:failedJul, 2026
- Node takeover and battery sensors read not_available in BMCJul, 2026
- FAS/AFF systems not booting after unexpected power outageJul, 2026
- Cluster Ports e1a and e7a Flapping on AFF-A70Jul, 2026
- How to identify when disk reconstruction starts and ends from EMS logsJul, 2026
- AFF A400 Node goes down with no error messageJul, 2026
- ONTAP upgrade node fails to boot with FM state 5 and SAS adapters offlineJul, 2026
- Error symbol and Illegal symbol count incrementing on a NIC portJul, 2026
- AFF A70 Controller Fails to Boot due to NVRAM Not RecognizedJul, 2026
- What are the recommended steps to follow while removing LACP and have direct connectivity to host?Jul, 2026
- CHASSIS POWER DEGRADED but BMC reports all normal status - ONTAP to BMC sync issueJul, 2026
- T6 Card Resolution GuideJul, 2026
- How to power up all ONTAP nodes in a cluster following a graceful shutdown
- How to perform graceful shutdown and power up of all ONTAP nodes in a cluster
- BIOS updates for memory reliability and the PPR feature
- How to identify a failed disk prior to replacement
- How to manually download EMS log file via SPI?
- How to determine the disk and shelf firmware version on a controller and verify it is up to date
- Cluster hw_assist: hw_assist functionality is inactive - How to configure hw_assist
Highest rated
(rating)- After motherboard replacement, giveback is vetoed by fabric pools
- How to collect the log pack on an AFF, ASA, or FAS system running BMC versions 18.X or 19.X
- monitor.rtcLowPower or monitor.rtcHighPower occurs on Coin cell Real Time Clock (RTC) battery
- One node send "monitor.fan.failed" alert messages every hour.
- IO card is degraded IOXX P1/P2 Temp is not readable due to unsupported SFP
- Device failed to train at max link width in BMC logs on AFF A1K
- Node reboots with NVDIMM in ERROR condition
- SwitchIfDead_Alert
- Node fails to boot: Failed to get FRU data. Abort booting ONTAP due to MID1_FRU
- AFF-A1K Front LED panel not lit
- Node down due to "ADR event ID: 0" event
- EMS Low-Line PSU is detected, please connect to High-Line power
- AFF C800 Console access not working through RJ45 port, Micro USB port works
- Newly installed controller only responsive via BMC prompt due to incorrect line voltage from PDU
- Is ADP limited to the internal disk on the FAS2720?
Recently updated
(date updated)- BMC degraded for failure to get boot image
- Headswap fails from incorrect cabling
- Root Aggregate Degraded Due to Disk Failed or Not Detected
- BIOS POST Failure(s) detected: SP IPMI failure
- BMC does not boot with the primary firmware version after upgrade
- SP cannot boot into primary image after firmware upgrade
- ONTAP EMS reports ses.shelf.unsupportAllowErr:alert Unsupported disk shelf found
- ONTAP Aggregate Marked as FOREIGN and Degraded with Qualified Spares Not Used for RAID Reconstruction
- AFF A30 fails to boot with - IPMI:Read controller FRU common header:failed
- Node takeover and battery sensors read not_available in BMC
- FAS/AFF systems not booting after unexpected power outage
- Cluster Ports e1a and e7a Flapping on AFF-A70
- How to identify when disk reconstruction starts and ends from EMS logs
- AFF A400 Node goes down with no error message
- ONTAP upgrade node fails to boot with FM state 5 and SAS adapters offline
Recently added
(date created)- Root Aggregate Degraded Due to Disk Failed or Not Detected
- ONTAP Aggregate Marked as FOREIGN and Degraded with Qualified Spares Not Used for RAID Reconstruction
- Cluster Ports e1a and e7a Flapping on AFF-A70
- How to identify when disk reconstruction starts and ends from EMS logs
- ONTAP upgrade node fails to boot with FM state 5 and SAS adapters offline
- Invalid SNMP settings reported by 1 node in a multi-node cluster after ONTAP upgrade
- How to partition the added different capacity disks in internal shelf?
- DS224C shelf not recognized and SyncMirror plex offline after power cycle
- SP upgrade failure on AFF-A800 when using Ansible automation
- Disk Redundancy Failure and Multiple Disk/Drawer Errors on FAS8700 with DS460C Shelf
- Does ONTAP BDFU running at takeover mode?
- AFF A50 Node Fails to Detect IO Card in Slot 2 at boot with message "Device 156/0/0 (IO2) missing"
- AFF-C80 cluster port is not establishing a connection to cluster switch cisco 3132Q-V
- Ethernet Port Configured for 1GbE Links Up at 10GbE Speed When Connected to Switch
- Node failed to boot with NVRAM battery chargeFET off error during initial installation
