ONTAP Hardware KBs
ONTAP Hardware KBs
Featured
Automatic Firmware download Feature
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
How to perform a health check
A Resolutiom guide of various methods to check the health of your system
A Resolutiom guide of various methods to check the health of your system
Shutdown and Power up procedures
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Controller hardware upgrade Resolution guide
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
Service Processor (SP) & Baseboard Management Controller (BMC) Resolution Guide
Collection of solutions for your SP or BMC questions
Collection of solutions for your SP or BMC questions
DISK FAILED process
Provides guidance around the disk failure process
Provides guidance around the disk failure process
Other Resources
- How to migrate from Data ONTAP DSM 4.1p1 to Microsoft native DSMSep, 2026
- Missing disk after replacementSep, 2026
- ONTAP upgrade stops due to PCIe device missing on AFF systemSep, 2026
- SAS port down due to faulty SAS cableSep, 2026
- Drive Bypassed Causing Controller to Enter a Mixed-Path StateSep, 2026
- Aggr degraded then recovery when ONTAP upgradeSep, 2026
- AFF/FAS SFP Module Low Optical Power - RXPower 0.00mW on cluster portSep, 2026
- A800 Chassis temperature is too hot: Ambient temperature is warning highSep, 2026
- BMC version is 15.95P1 after BMC firmware updateSep, 2026
- Port e0M Remains Down After PCM Replacement on FAS8300Sep, 2026
- Takeover initiated after no heartbeat was detected from the partner node on AFF A400Sep, 2026
- HOST PORT FAIL Disabled due to excessive invalid dword error - Autosupport MessageSep, 2026
- Disk assignment fails during manual headswapSep, 2026
- How to update ONTAP and firmware for NetApp storage systemsSep, 2026
- Node in boot loop with Device(s) in slot missing, attempting to recover itSep, 2026
- BMC "heartbeat stopped" event causes node reboot with BMC 13.12Sep, 2026
- IO Card Degraded Alert due to temp not readable due to faulty SFPSep, 2026
- Cluster switch log collection fails for BES switchSep, 2026
- ONTAP event log reports low memorySep, 2026
- Disk in Maintenance for more than 24 hoursSep, 2026
- BIOS updates for memory reliability and the PPR feature
- How to determine the disk and shelf firmware version on a controller and verify it is up to date
- How to power up all ONTAP nodes in a cluster following a graceful shutdown
- How to perform graceful shutdown and power up of all ONTAP nodes in a cluster
- How to identify a failed disk prior to replacement
- How to manually download EMS log file via SPI?
- Cluster hw_assist: hw_assist functionality is inactive - How to configure hw_assist
Highest rated
(rating)- Node perform takeover/giveback automatically due to DIMM UECC error and the DIMM recovers
- Is option (9b) Clean configuration and initialize node with partitioned disks in the Advanced Drive Partitioning Boot Menu equivalent to disk sanitization?
- IO card is degraded IOXX P1/P2 Temp is not readable due to unsupported SFP
- AFF-A1K Front LED panel not lit
- Both nodes in the HA pair of the FAS70 system are displaying as Controller A in sysconfig -a
- SwitchIfDead_Alert
- How to convert existing 10G or 25G cluster ports to 40G or 100G cluster ports
- How to configure 10G or 25G cluster ports on a new cluster setup
- AFF C800 Console access not working through RJ45 port, Micro USB port works
- Call home for Health Monitor process nphm: BootmediaFileSystemAlert
- Node reboots with NVDIMM in ERROR condition
- boot_recovery procedure does not complete
- One node send "monitor.fan.failed" alert messages every hour.
- Is ADP limited to the internal disk on the FAS2720?
- How To Safely Remove Disks from a NetApp System Running ONTAP 9
Recently updated
(date updated)- How to migrate from Data ONTAP DSM 4.1p1 to Microsoft native DSM
- Missing disk after replacement
- ONTAP upgrade stops due to PCIe device missing on AFF system
- SAS port down due to faulty SAS cable
- Drive Bypassed Causing Controller to Enter a Mixed-Path State
- Aggr degraded then recovery when ONTAP upgrade
- AFF/FAS SFP Module Low Optical Power - RXPower 0.00mW on cluster port
- A800 Chassis temperature is too hot: Ambient temperature is warning high
- BMC version is 15.95P1 after BMC firmware update
- Port e0M Remains Down After PCM Replacement on FAS8300
- Takeover initiated after no heartbeat was detected from the partner node on AFF A400
- HOST PORT FAIL Disabled due to excessive invalid dword error - Autosupport Message
- Disk assignment fails during manual headswap
- How to update ONTAP and firmware for NetApp storage systems
- Node in boot loop with Device(s) in slot missing, attempting to recover it
Recently added
(date created)- AFF/FAS SFP Module Low Optical Power - RXPower 0.00mW on cluster port
- Port e0M Remains Down After PCM Replacement on FAS8300
- Disk assignment fails during manual headswap
- How to verify disk recognition and Disk Qualification Package (DQP) status in ONTAP
- AFF-A220 BMC firmware upgrade fails with EXT4-fs error
- Extra Software Version Details Displayed for One Cluster Switch in ONTAP 'system cluster-switch show' Output
- Shelf firmware mismatch and update failure on NS224 with ONTAP
- Cluster communication fails after completing 'Mapping ports' step during headswap
- AFF-A90: P3V Coin Battery Fault
- Controller replacement jobs paused when using the "job show" command
- hwassist Status Inactive on AFF C80 Nodes – Unable to Change hwassist-partner-ip from 192.0.2.x to Node Management IP
- How to map NX224 shelf (NSM140) elements to physical locations within the shelf
- CVE 2026 42588 does not affect ONTAP 9 and FAS2720 platform
- Aggregate failure after multiple disk failures on root-data (ADP-V1) configuration
- Can NetApp provide maintenance support for hardware failures caused during fault tolerance testing?
