ONTAP Hardware KBs
ONTAP Hardware KBs
Featured
Automatic Firmware download Feature
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
How to perform a health check
A Resolutiom guide of various methods to check the health of your system
A Resolutiom guide of various methods to check the health of your system
Shutdown and Power up procedures
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Controller hardware upgrade Resolution guide
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
Service Processor (SP) & Baseboard Management Controller (BMC) Resolution Guide
Collection of solutions for your SP or BMC questions
Collection of solutions for your SP or BMC questions
DISK FAILED process
Provides guidance around the disk failure process
Provides guidance around the disk failure process
Other Resources
- Why cf.hwassist.DefaultPrtnrAddr raised after node reboot indicates HWassist IP changed to an address other than the node-mgmt?Nov, 2025
- SinglePathToDiskShelf_AlertNov, 2025
- Uncorrectable memory error on an AFF / FAS system that does not support PPRNov, 2025
- ANDU paused due to hung BIOS upgradeNov, 2025
- nvmem.battery.voltageLow is reported and recovers automaticallyNov, 2025
- Chassis power supply failure after a power outageNov, 2025
- Unable to delete SVM with error "there are objects associated with the Vserver"Nov, 2025
- NIC port still down after replacing SFPNov, 2025
- Node stuck in boot loop due to Device 20/0/0 (IO4) missingNov, 2025
- Receive NodeIfInErrorsWarnAlert warning on single cluster portNov, 2025
- Attention LED on without any hardware problemNov, 2025
- Repeated cf.hwassist.missedKeepAlive errorsNov, 2025
- System fails to boot due to waiting for reservations to clearNov, 2025
- Amber LED in NS224 shelf front panel without any error after NSM module replacementNov, 2025
- "(CHASSIS POWER DEGRADED: Power Supply Status Critical: PSU1, PSU2.) ERROR" AutoSupport message occursNov, 2025
- Panic : Missing or invalid System IDNov, 2025
- DISK FAILED - AutoSupport messageNov, 2025
- System shuts down due to battery full charge capacity low false-positive alertsNov, 2025
- e0M port is not connecting physical link to switch on AFF-A250Nov, 2025
- The newly inserted disk is shown as unknownNov, 2025
- BIOS updates for memory reliability and the PPR feature
- How to identify a failed disk prior to replacement
- How to manually download EMS log file via SPI?
- How to determine the disk and shelf firmware version on a controller and verify it is up to date
- Cluster hw_assist: hw_assist functionality is inactive - How to configure hw_assist
Highest rated
(rating)- AFF C800 Console access not working through RJ45 port, Micro USB port works
- boot_recovery procedure does not complete
- Data port goes down after node reboot
- ONTAP Select drives show up mixed type SSD or VMDISK
- Node perform takeover/giveback automatically due to DIMM UECC error
- FC port speed fails to negotiate to16GB
- Spare disks are missing the root partition space (P3)
- Is it possible to designate the port to the Syslog server for Configuring EMS events forward
- nvmem.battery.FET.off:alert or callhome.battery.warning:alert WARNING
- "Call home for SP HBT STOPPED" console reports KCS cmd(NETFN 0x6, CMD 0x1) failed, ret -2
- Card in slot X (1-15B3-1017-32) is not supported in AFF-A700
- How to collect the BMC log pack on a FAS2820
- Is ADP limited to the internal disk on the FAS2720?
- NVDIMMBadHealthAlert Reason: VPP Lost , on NVDIMM-equipped systems
- SwitchIfDead_Alert
Recently updated
(date updated)- Why cf.hwassist.DefaultPrtnrAddr raised after node reboot indicates HWassist IP changed to an address other than the node-mgmt?
- SinglePathToDiskShelf_Alert
- Uncorrectable memory error on an AFF / FAS system that does not support PPR
- ANDU paused due to hung BIOS upgrade
- nvmem.battery.voltageLow is reported and recovers automatically
- Chassis power supply failure after a power outage
- Unable to delete SVM with error "there are objects associated with the Vserver"
- NIC port still down after replacing SFP
- Node stuck in boot loop due to Device 20/0/0 (IO4) missing
- Receive NodeIfInErrorsWarnAlert warning on single cluster port
- Attention LED on without any hardware problem
- Repeated cf.hwassist.missedKeepAlive errors
- System fails to boot due to waiting for reservations to clear
- Amber LED in NS224 shelf front panel without any error after NSM module replacement
- "(CHASSIS POWER DEGRADED: Power Supply Status Critical: PSU1, PSU2.) ERROR" AutoSupport message occurs
Recently added
(date created)- Why cf.hwassist.DefaultPrtnrAddr raised after node reboot indicates HWassist IP changed to an address other than the node-mgmt?
- The newly inserted disk is shown as unknown
- 8 LIFs from 4 ports are not responding
- Link flapping on cluster ports which is connected on same cluster switch
- Network data switch removal or replacement impact to HA
- ONTAP boot fail due to PCIe card installed on a wrong slot
- Continuously alerts for CHASSIS POWER DEGRADED: Power Supply Status
- NIC link-up failure when switching from SFP to DAC cable
- FAS2820: Resolving 10Gbps Network Speed Issue
- Storage pool has more number of disks than expected
- Cluster port CRC error increases after replacing cluster switch
- Interface Group Degraded State and Link Flapping on XL710 QSFP+ Ports
- Aggregate offline due to faulty DS224C Chassis
- Node panic caused due to T6 card during Ontap Upgrade
- How to check for new firmware bugs in SP or BMC
