ONTAP Hardware KBs
ONTAP Hardware KBs
Featured
Automatic Firmware download Feature
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
How to perform a health check
A Resolutiom guide of various methods to check the health of your system
A Resolutiom guide of various methods to check the health of your system
Shutdown and Power up procedures
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Controller hardware upgrade Resolution guide
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
Service Processor (SP) & Baseboard Management Controller (BMC) Resolution Guide
Collection of solutions for your SP or BMC questions
Collection of solutions for your SP or BMC questions
DISK FAILED process
Provides guidance around the disk failure process
Provides guidance around the disk failure process
Other Resources
- NFS access fails with error "Required certificate with CA xxxx is not installed"Apr, 2025
- Inaccessible Management Port on Cluster SwitchApr, 2025
- Chassis LED on with no errors present on systems running BMC FW 11.xApr, 2025
- How to update service image (BIOS) from ONTAPApr, 2025
- Takeover and no console output and BMC access when trying to boot down nodeApr, 2025
- Where is the Flash Cache module of FAS50?Apr, 2025
- ONTAP triggers Health Monitor process schm DualControllerHa AlertApr, 2025
- How to use debug network tcpdump in ONTAP 9.10+Apr, 2025
- Firmware of both NSM modules in a NS224 shelf fail to upgradeApr, 2025
- The requested URL returned error: 503 for one node when downloading SP firmwareApr, 2025
- How to convert existing 10G or 25G cluster ports to 40G or 100G cluster portsApr, 2025
- How to perform graceful shutdown and power up of all ONTAP nodes in a clusterApr, 2025
- Adapter Card Panic caused a node rebootApr, 2025
- SFP not supported during upgradeApr, 2025
- Node down and unresponsive via console or Service ProcessorApr, 2025
- AFF A400/FAS8300/FAS8700 shuts down with nvmem.battery.noCharge alertApr, 2025
- PSU reports DC FAIL, AC FAIL, OFFApr, 2025
- Node fails to boot stating DIMM mapped out, BIOS SPD checksum errorApr, 2025
- System Reboots due to SP heartbeat stopped on AFF A250Apr, 2025
- SP heartbeat stopped on FAS8200 or A300Apr, 2025
- How to identify a failed disk prior to replacement
- How to perform an IOM removal/replacement
- Cluster hw_assist: hw_assist functionality is inactive - How to configure hw_assist
- How to update the Service Processor firmware when a Web server is unavailable
- How to determine the disk and shelf firmware version on a controller and verify it is up-to-date
- How to use RLM to collect data required to troubleshoot a hardware issue
- How to change disk ownership between two heads on FAS2000 or FAS3000 series controllers
Highest rated
(rating)- Node fails to boot with error: Boot option loading failed
- "PHY is reporting an unknown link rate" for a disk in DS460C drawer after disk and IOM re-seat
- Broadcast domain partition errors reported in the event logs due to hardware issue
- How to convert existing 10G or 25G cluster ports to 40G or 100G cluster ports
- How to troubleshoot during part replacement receiving message "WARNING: there do not appear to be any disks attached to the system"
- How to check the firmware included in the ONTAP All Disk Firmware Bundle
- How to disable USB type A ports on FAS and AFF models
- NVDIMMBadHealthAlert Reason: VPP Lost , on NVDIMM-equipped systems
- FC port speed fails to negotiate to16GB
- One node send "monitor.fan.failed" alert messages every hour.
- AFF A300 FC Ports don't come up after reseat
- Cluster Network Degraded alerts reported due to bad Cluster port/SFP connection
- System Manager Pre-update check validation fails: Shelves and Sensors check
- ses.status.ModuleInfo: FS4483PSM3E shelf 0 on channel 0m PCI switch error for PCI SwitchX: status not available; status not available
- Constant FILESYSTEM DISK MISSING warning for single drive in shelf
Recently updated
(date updated)- NFS access fails with error "Required certificate with CA xxxx is not installed"
- Inaccessible Management Port on Cluster Switch
- Chassis LED on with no errors present on systems running BMC FW 11.x
- How to update service image (BIOS) from ONTAP
- Takeover and no console output and BMC access when trying to boot down node
- Where is the Flash Cache module of FAS50?
- ONTAP triggers Health Monitor process schm DualControllerHa Alert
- How to use debug network tcpdump in ONTAP 9.10+
- Firmware of both NSM modules in a NS224 shelf fail to upgrade
- The requested URL returned error: 503 for one node when downloading SP firmware
- How to convert existing 10G or 25G cluster ports to 40G or 100G cluster ports
- How to perform graceful shutdown and power up of all ONTAP nodes in a cluster
- Adapter Card Panic caused a node reboot
- SFP not supported during upgrade
- Node down and unresponsive via console or Service Processor
Recently added
(date created)- Where is the Flash Cache module of FAS50?
- Adapter Card Panic caused a node reboot
- Node fails to boot stating DIMM mapped out, BIOS SPD checksum error
- Handling L2 Watchdog Resets on the FAS90 / FAS70 / ASA A1K / ASA A90 / ASA A70 / AFF A1K / AFF A90 / AFF A70 / AFF C80
- AFF-A400 BMC reboot unexpectedly
- Initial setup shows inactive and failed aggregates
- Node reports PC INSUFFICIENT POWER Critical status
- "lo" (loopback) interface status is unknown in Cumulus version 5.11, is that normal and expected?
- ONTAP cluster node reboots unexpectedly
- Unexpected CLAM takeover during cluster switch refresh
- Vulnerability scanner alerting QID-38909 for SP IP
- Firmware of both NSM modules in a NS224 shelf fail to upgrade
- "CriticalFruMultiFaultAlert" is reported on FAS2720 system
- Disk shelf fault occurs during BMC upgrade
- DISK REDUNDANCY FAILED for one shelf due to faulty IOM