ONTAP Hardware KBs
ONTAP Hardware KBs
Featured
Automatic Firmware download Feature
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
How to perform a health check
A Resolutiom guide of various methods to check the health of your system
A Resolutiom guide of various methods to check the health of your system
Shutdown and Power up procedures
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Controller hardware upgrade Resolution guide
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
Service Processor (SP) & Baseboard Management Controller (BMC) Resolution Guide
Collection of solutions for your SP or BMC questions
Collection of solutions for your SP or BMC questions
DISK FAILED process
Provides guidance around the disk failure process
Provides guidance around the disk failure process
Other Resources
- FAS8700/FAS8300/AFF A400/AFF C400 reports (CHASSIS OVER TEMPERATURE) ERROR warningsJun, 2026
- Failed to get FRU data error during controller startup aborts ONTAP from bootingJun, 2026
- Node down after pcie.stealth.errorsJun, 2026
- PDU breaker is tripped due to PSU failureJun, 2026
- Entering FM state:5 on AFF-A400 during ONTAP upgradeJun, 2026
- PSU status critical on a surviving AFF-A300 or FAS8200 while in takeoverJun, 2026
- HA down with continuous irdma messages on a FAS2820Jun, 2026
- Call home for BATTERY (voltage critical low) CRITICALJun, 2026
- How to join a cluster when the intended cluster port is not selected after a NIC slot changeJun, 2026
- AFF-A30 attention LED lit due to NVMe disk failureJun, 2026
- System Panic During Controller Head Swap Due to RAID-DP Multi-Disk FailureJun, 2026
- ONTAP 9: Disk firmware update fails leaving disks in Unable to Update stateJun, 2026
- Root aggregate is missing after a Head UpgradeMay, 2026
- Temporary Fan Speed Increase and RecoveryMay, 2026
- Cluster switch-health shows unknownMay, 2026
- Disk redundancy failed for disk with one path only on NVMe shelfMay, 2026
- Switchless FAS2820 network ports e0a and e0b are going up and downMay, 2026
- ONTAP Upgrade Paused Due to hardware failures on both clusters leading to "Failed" or "Prefailed" disksMay, 2026
- Waiting for reservations to clear after ANDU panic rebootMay, 2026
- Storage port link down issue between NVIDIA CX6-DX/CX7 NIC and Cisco Nexus 9000 SeriesMay, 2026
- How to power up all ONTAP nodes in a cluster following a graceful shutdown
- How to perform graceful shutdown and power up of all ONTAP nodes in a cluster
- BIOS updates for memory reliability and the PPR feature
- How to identify a failed disk prior to replacement
- How to manually download EMS log file via SPI?
- How to determine the disk and shelf firmware version on a controller and verify it is up to date
- Cluster hw_assist: hw_assist functionality is inactive - How to configure hw_assist
Highest rated
(rating)- Newly installed controller only responsive via BMC prompt due to incorrect line voltage from PDU
- AFF C800 Console access not working through RJ45 port, Micro USB port works
- boot_recovery procedure does not complete
- SwitchIfDead_Alert
- IO card is degraded IOXX P1/P2 Temp is not readable due to unsupported SFP
- Node fails to boot: Failed to get FRU data. Abort booting ONTAP due to MID1_FRU
- monitor.rtcLowPower or monitor.rtcHighPower occurs on Coin cell Real Time Clock (RTC) battery
- How To Safely Remove Disks from a NetApp System Running ONTAP 9
- Device failed to train at max link width in BMC logs on AFF A1K
- AFF-A1K Front LED panel not lit
- Is ADP limited to the internal disk on the FAS2720?
- EMS reports ACP Processor error and SHELF_FAULT error
- Can an existing aggregate be expanded with large HDDs after being converted from RAID‑DP to RAID‑TEC
- Node reboots with NVDIMM in ERROR condition
- How to collect the log pack on an AFF, ASA, or FAS system running BMC versions 18.X or 19.X
Recently updated
(date updated)- FAS8700/FAS8300/AFF A400/AFF C400 reports (CHASSIS OVER TEMPERATURE) ERROR warnings
- Failed to get FRU data error during controller startup aborts ONTAP from booting
- Node down after pcie.stealth.errors
- PDU breaker is tripped due to PSU failure
- Entering FM state:5 on AFF-A400 during ONTAP upgrade
- PSU status critical on a surviving AFF-A300 or FAS8200 while in takeover
- HA down with continuous irdma messages on a FAS2820
- Call home for BATTERY (voltage critical low) CRITICAL
- How to join a cluster when the intended cluster port is not selected after a NIC slot change
- AFF-A30 attention LED lit due to NVMe disk failure
- System Panic During Controller Head Swap Due to RAID-DP Multi-Disk Failure
- ONTAP 9: Disk firmware update fails leaving disks in Unable to Update state
- Root aggregate is missing after a Head Upgrade
- Temporary Fan Speed Increase and Recovery
- Cluster switch-health shows unknown
Recently added
(date created)- Node down after pcie.stealth.errors
- AFF-A30 attention LED lit due to NVMe disk failure
- System Panic During Controller Head Swap Due to RAID-DP Multi-Disk Failure
- How to join a cluster when the intended cluster port is not selected after a NIC slot change
- ONTAP 9: Disk firmware update fails leaving disks in Unable to Update state
- Temporary Fan Speed Increase and Recovery
- Switchless FAS2820 network ports e0a and e0b are going up and down
- ONTAP Upgrade Paused Due to hardware failures on both clusters leading to "Failed" or "Prefailed" disks
- Storage port link down issue between NVIDIA CX6-DX/CX7 NIC and Cisco Nexus 9000 Series
- Multiple nodes report ClusterSwitchConnectionDegraded_Alert
- Contract not associated error when searching switch SN on CISCO Support Site
- What will be the impact of executing command "system switch ethernet delete"?
- Waiting for reservations to clear after ANDU panic reboot
- Areas showing as Unknown in Switch config
- AFF A700 NVRAM BATTERY charge FET off and discharge FET off events
