ONTAP Hardware KBs
ONTAP Hardware KBs
Featured
Automatic Firmware download Feature
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
How to perform a health check
A Resolutiom guide of various methods to check the health of your system
A Resolutiom guide of various methods to check the health of your system
Shutdown and Power up procedures
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Controller hardware upgrade Resolution guide
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
Service Processor (SP) & Baseboard Management Controller (BMC) Resolution Guide
Collection of solutions for your SP or BMC questions
Collection of solutions for your SP or BMC questions
DISK FAILED process
Provides guidance around the disk failure process
Provides guidance around the disk failure process
Other Resources
- Does my ONTAP model support ADP configuration for its external shelvesOct, 2025
- NoPathToNSM alerts on multiple nodes and NSMsOct, 2025
- Storage shelf show -power shows blank outputOct, 2025
- How to determine 1600W PSU power efficiencyOct, 2025
- Node Shutdown Due to Double-Degraded RAID_DP Aggregate and No Local SparesOct, 2025
- Node perform an auto-giveback when -auto-giveback-after-panic was set to false after panicOct, 2025
- CPU0 Temp sensors show failedOct, 2025
- DISK REDUNDANCY FAILED due to failed IOM moduleOct, 2025
- Shelf IOM A FW information missing in Sysconfig -a due to faulty IOM BOct, 2025
- IOM shows "NOT INSTALLED" in enclosure after replacementOct, 2025
- Flash Cache NVMe State showing failed even through firmware is already latest versionOct, 2025
- e0M port and BMC cannot ping gateway or communicate outside local subnetOct, 2025
- Is it common for space reclaim to take days after deleting large TB volumes in ONTAP?Oct, 2025
- Snapmirror causes high CPU utilizationOct, 2025
- SAS PHY state degradation on DS212-12 shelvesOct, 2025
- Repeating pcie.stealth.errors pointing to an NVMe disk driveOct, 2025
- False bypass alert after drive replacementOct, 2025
- SP firmware doesn't update to version bundled with ONTAP after upgradeOct, 2025
- Incorrect TPM versionOct, 2025
- SwitchFanNotPresent or SwitchPowerNotPresent reported by CSHM for Cisco cluster network switchesOct, 2025
- BIOS updates for memory reliability and the PPR feature
- How to identify a failed disk prior to replacement
- How to manually download EMS log file via SPI?
- How to determine the disk and shelf firmware version on a controller and verify it is up to date
- Cluster hw_assist: hw_assist functionality is inactive - How to configure hw_assist
Highest rated
(rating)- boot_recovery procedure does not complete
- Card in slot X (1-15B3-1017-32) is not supported in AFF-A700
- Cluster switch LIF is not on home node after cluster switch upgrade
- ONTAP upgrade was paused as the node is in unknown state
- Disk reports unknown status after replacement in ONTAP 9 due to foreign system ID
- Initialization of network interface failed on X91440A
- Removing stale (foreign aggregates) from ONTAP - Resolution guide
- BMC upgrade failed - Backup BMC Revision : Corrupted BMC
- AFF A900 node shuts down without panic string or error messages
- Host port failure during shelf firmware upgrade
- SwitchIfDead_Alert
- Spare disks are missing the root partition space (P3)
- AFF A250/FAS500f BIOS firmware update to 17.9, 17.10 or 17.11 causes node to power down
- Device failed to train at max link width in BMC logs on AFF A1K
- The network port is down in the ifgrp
Recently updated
(date updated)- Does my ONTAP model support ADP configuration for its external shelves
- NoPathToNSM alerts on multiple nodes and NSMs
- Storage shelf show -power shows blank output
- How to determine 1600W PSU power efficiency
- Node Shutdown Due to Double-Degraded RAID_DP Aggregate and No Local Spares
- Node perform an auto-giveback when -auto-giveback-after-panic was set to false after panic
- CPU0 Temp sensors show failed
- DISK REDUNDANCY FAILED due to failed IOM module
- Shelf IOM A FW information missing in Sysconfig -a due to faulty IOM B
- IOM shows "NOT INSTALLED" in enclosure after replacement
- Flash Cache NVMe State showing failed even through firmware is already latest version
- e0M port and BMC cannot ping gateway or communicate outside local subnet
- Is it common for space reclaim to take days after deleting large TB volumes in ONTAP?
- Snapmirror causes high CPU utilization
- SAS PHY state degradation on DS212-12 shelves
Recently added
(date created)- NoPathToNSM alerts on multiple nodes and NSMs
- Node perform an auto-giveback when -auto-giveback-after-panic was set to false after panic
- e0M port and BMC cannot ping gateway or communicate outside local subnet
- SAS PHY state degradation on DS212-12 shelves
- SP firmware doesn't update to version bundled with ONTAP after upgrade
- Incorrect TPM version
- Repeating pcie.stealth.errors pointing to an NVMe disk drive
- Incorrect sysid Used During MB repalce Causes Aggregate Ownership Issues
- Spare low alert detected for syncmirror aggregate due to no disk in pool 1
- Is it possible to change disk bay location before cluster set up?
- Hardware Diagnostic Stress-Test System hangs at 31percents progress
- Unable to Re-Enable Cluster Switch Monitoring After Migrating to newer switches
- False bypass alert after drive replacement
- "Takeover is not possible: Storage failover interconnect error, NVRAM log not synchronized" errors reported on newly added nodes
- SCSI Check Condition Error "unknown device" 0s.0 on AFF/ASA A800/C800
