ONTAP Hardware KBs
ONTAP Hardware KBs
Featured
Automatic Firmware download Feature
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
How to perform a health check
A Resolutiom guide of various methods to check the health of your system
A Resolutiom guide of various methods to check the health of your system
Shutdown and Power up procedures
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Controller hardware upgrade Resolution guide
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
Service Processor (SP) & Baseboard Management Controller (BMC) Resolution Guide
Collection of solutions for your SP or BMC questions
Collection of solutions for your SP or BMC questions
DISK FAILED process
Provides guidance around the disk failure process
Provides guidance around the disk failure process
Other Resources
- Initial system setup of AFF C30 got stuck in loop with error deleting routersMar, 2026
- Link break detected on Fibre Channel target HBA due to faulty cableMar, 2026
- Node goes down due to SP HBT STOPPED alertMar, 2026
- DS460C Drawers Control Module DCM faultMar, 2026
- NTP Sync Failure After Switch Migration Due to Misconfigured Node Management LIFMar, 2026
- Storage shelf show -instance shows blank outputMar, 2026
- Unable to assign disks during upgrade from AFF A800 to AFF A90 in the same chassisMar, 2026
- Network Card Showing incorrect Mac AddressMar, 2026
- BDFU trying to online disk and never completeMar, 2026
- Duplicate Time Field in event log show -instance Output After ONTAP UpgradeMar, 2026
- How to remove SnapLock Compliance volume to unjoin nodes from FAS/AFF systemMar, 2026
- Console cable only attached to the node may cause health alerts, node reboot, prevent SP access and prevent failoverMar, 2026
- Node reboots with BATTERY remain capacity critical low alertMar, 2026
- ONTAP Performance Data Retention EMS ErrorMar, 2026
- Storage show fault reports "ENCLOSURE BYPASSED"Mar, 2026
- AFF A900/A70/A90 or FAS9500/FAS70/FAS90 fails to boot with 'No NV device has been detected'Mar, 2026
- Multiple disks are in unknown statusMar, 2026
- Upgrading BMC firmware to 19.3 might fail to update battery firmware versionMar, 2026
- Environmental Shutdown (nvmem.battery.capLowCrit)Mar, 2026
- AFF-A400: Repeated unexpected takeoversMar, 2026
- How to power up all ONTAP nodes in a cluster following a graceful shutdown
- How to perform graceful shutdown and power up of all ONTAP nodes in a cluster
- BIOS updates for memory reliability and the PPR feature
- How to identify a failed disk prior to replacement
- How to manually download EMS log file via SPI?
- How to determine the disk and shelf firmware version on a controller and verify it is up to date
- Cluster hw_assist: hw_assist functionality is inactive - How to configure hw_assist
Highest rated
(rating)- Node perform takeover/giveback automatically due to DIMM UECC error
- Device failed to train at max link width in BMC logs on AFF A1K
- AFF C800 Console access not working through RJ45 port, Micro USB port works
- Newly installed controller only responsive via BMC prompt due to incorrect line voltage from PDU
- How to convert cluster ports from 4x10G to 1x40G
- How to convert existing 10G or 25G cluster ports to 40G or 100G cluster ports
- How to configure 10G or 25G cluster ports on a new cluster setup
- boot_recovery procedure does not complete
- Node down due to "ADR event ID: 0" event
- AFF-A1K Front LED panel not lit
- Is ADP limited to the internal disk on the FAS2720?
- Node fails to boot: Failed to get FRU data. Abort booting ONTAP due to MID1_FRU
- SwitchIfDead_Alert
- Node reboots with NVDIMM in ERROR condition
- monitor.rtcLowPower or monitor.rtcHighPower occurs on Coin cell Real Time Clock (RTC) battery
Recently updated
(date updated)- Initial system setup of AFF C30 got stuck in loop with error deleting routers
- Link break detected on Fibre Channel target HBA due to faulty cable
- Node goes down due to SP HBT STOPPED alert
- DS460C Drawers Control Module DCM fault
- NTP Sync Failure After Switch Migration Due to Misconfigured Node Management LIF
- Storage shelf show -instance shows blank output
- Unable to assign disks during upgrade from AFF A800 to AFF A90 in the same chassis
- Network Card Showing incorrect Mac Address
- BDFU trying to online disk and never complete
- Duplicate Time Field in event log show -instance Output After ONTAP Upgrade
- How to remove SnapLock Compliance volume to unjoin nodes from FAS/AFF system
- Console cable only attached to the node may cause health alerts, node reboot, prevent SP access and prevent failover
- Node reboots with BATTERY remain capacity critical low alert
- ONTAP Performance Data Retention EMS Error
- Storage show fault reports "ENCLOSURE BYPASSED"
Recently added
(date created)- NTP Sync Failure After Switch Migration Due to Misconfigured Node Management LIF
- Unable to assign disks during upgrade from AFF A800 to AFF A90 in the same chassis
- Network Card Showing incorrect Mac Address
- Duplicate Time Field in event log show -instance Output After ONTAP Upgrade
- Upgrading BMC firmware to 19.3 might fail to update battery firmware version
- Frequent drive failures on a Shelf
- Storage failover interconnect error due to wrong cabling
- Active IQ digital Advisor (Wellness Risk) Disk FW upgrade
- "cf.disk.skipped" Message Appears After Disk Sanitization in ONTAP
- How to capture log bundle for Nvidia Cumulus SN2100 switch
- During an ONTAP upgrade, is there a risk of losing uncommitted data if an NVRAM failure occurs?
- How to get sysconfig -ac output from ONTAP clustershell
- How to identify an Ethernet adapter in an ONTAP system
- Node Missing Partner Disks After Power Loss on AFF-C250
- Initial system setup of AFF C30 got stuck in loop with error deleting routers
