ONTAP Hardware KBs
ONTAP Hardware KBs
Featured
Automatic Firmware download Feature
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
How to perform a health check
A Resolutiom guide of various methods to check the health of your system
A Resolutiom guide of various methods to check the health of your system
Shutdown and Power up procedures
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Controller hardware upgrade Resolution guide
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
Service Processor (SP) & Baseboard Management Controller (BMC) Resolution Guide
Collection of solutions for your SP or BMC questions
Collection of solutions for your SP or BMC questions
DISK FAILED process
Provides guidance around the disk failure process
Provides guidance around the disk failure process
Other Resources
- DS460C reports "HOSTPORTFAIL - Disabled by IOM" due to drawer faultDec, 2025
- DS460C Drawers Control Module DCM faultDec, 2025
- Can the number of disks used for the root aggregate be changed during cluster setup?Dec, 2025
- FAS8200 Node Down and Partner Node Reports PSU1/PSU2 CriticalDec, 2025
- callhome.hm.alert.major:alert BootmediaWarnAlert mSATADec, 2025
- CHECKSUM ERROR (multiple disks) on aged disks type X447_S1623800AMDDec, 2025
- FILESYSTEM DISK BAD LABEL - AutoSupport MessageDec, 2025
- SP/BMC fails to update firmware due to a faulty SP/BMC portDec, 2025
- How to wipe the SP/BMCDec, 2025
- PCI card missing from sysconfig -aDec, 2025
- How to power up all ONTAP nodes in a cluster following a graceful shutdownDec, 2025
- Disk with model X447 TPM4V800AMD showing failed-unsupportedDec, 2025
- System rebooted due to a ECC error at DIMMDec, 2025
- Cannot use alternative HA Interconnect ports in AFF A20Dec, 2025
- Windows host does not auto-reclaim unused space for thin provisioned lunsDec, 2025
- Management and data traffic in same subnetDec, 2025
- Windows iSCSI Initiator stuck in ReconnectingDec, 2025
- Multiple Chassis Fan failure: System will shut down in 2 minutes - due to faulty FanDec, 2025
- Multiple SHELF_FAULT and SHELF COOLING UNIT FAILED reported by ONTAPDec, 2025
- ONTAP SSD TPM3 and TPM4 drives fail with "Failed-Unsupported" after being off for an extended periodDec, 2025
- How to power up all ONTAP nodes in a cluster following a graceful shutdown
- How to perform graceful shutdown and power up of all ONTAP nodes in a cluster
- BIOS updates for memory reliability and the PPR feature
- How to identify a failed disk prior to replacement
- How to manually download EMS log file via SPI?
- How to determine the disk and shelf firmware version on a controller and verify it is up to date
- Cluster hw_assist: hw_assist functionality is inactive - How to configure hw_assist
Highest rated
(rating)- AFF C800 Console access not working through RJ45 port, Micro USB port works
- boot_recovery procedure does not complete
- Migrate to new cluster switches
- ONTAP upgrade was paused as the node is in unknown state
- Disk reports unknown status after replacement in ONTAP 9 due to foreign system ID
- Initialization of network interface failed on X91440A
- Removing stale (foreign aggregates) from ONTAP - Resolution guide
- BMC upgrade failed - Backup BMC Revision : Corrupted BMC
- AFF A900 node shuts down without panic string or error messages
- Card in slot X (1-15B3-1017-32) is not supported in AFF-A700
- Spare disks are missing the root partition space (P3)
- How to add a PCI card to a storage system when the slot is in use?
- SwitchIfDead_Alert
- SPNewVersionAvailableAlert is triggered
- Host port failure during shelf firmware upgrade
Recently updated
(date updated)- DS460C reports "HOSTPORTFAIL - Disabled by IOM" due to drawer fault
- DS460C Drawers Control Module DCM fault
- Can the number of disks used for the root aggregate be changed during cluster setup?
- FAS8200 Node Down and Partner Node Reports PSU1/PSU2 Critical
- callhome.hm.alert.major:alert BootmediaWarnAlert mSATA
- CHECKSUM ERROR (multiple disks) on aged disks type X447_S1623800AMD
- FILESYSTEM DISK BAD LABEL - AutoSupport Message
- SP/BMC fails to update firmware due to a faulty SP/BMC port
- How to wipe the SP/BMC
- PCI card missing from sysconfig -a
- How to power up all ONTAP nodes in a cluster following a graceful shutdown
- Disk with model X447 TPM4V800AMD showing failed-unsupported
- System rebooted due to a ECC error at DIMM
- Cannot use alternative HA Interconnect ports in AFF A20
- Windows host does not auto-reclaim unused space for thin provisioned luns
Recently added
(date created)- Can the number of disks used for the root aggregate be changed during cluster setup?
- FAS8200 Node Down and Partner Node Reports PSU1/PSU2 Critical
- DS460C reports "HOSTPORTFAIL - Disabled by IOM" due to drawer fault
- Disk with model X447 TPM4V800AMD showing failed-unsupported
- Failed disk detected during disk initialization
- Can Service Processor send Autosupport?
- How to update BMC firmware using the ZIP package at the BMC prompt
- Chassis power is degraded: SW0 P0.9V is critical low (0 mV)
- Does the DQP automatically update after an ONTAP upgrade?
- Two nodes simultaneously experienced a reboot due to a malfunction of the chassis
- SFO Giveback Failure Due to Key Manager Connectivity After NVDIMM Replacement
- Is it possible to upgrade shelf fw at node one by one via CLI?
- Node reboot following multi disk panic due to faulty motherboard
- InBand ACP critical failure in one IOM12 module of external shelf
- Controller shutdown and BMC login failure due to incorrect password
