ONTAP Hardware KBs
ONTAP Hardware KBs
Featured
Automatic Firmware download Feature
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
How to perform a health check
A Resolutiom guide of various methods to check the health of your system
A Resolutiom guide of various methods to check the health of your system
Shutdown and Power up procedures
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Controller hardware upgrade Resolution guide
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
Service Processor (SP) & Baseboard Management Controller (BMC) Resolution Guide
Collection of solutions for your SP or BMC questions
Collection of solutions for your SP or BMC questions
DISK FAILED process
Provides guidance around the disk failure process
Provides guidance around the disk failure process
Other Resources
- Unexpected node reboot with 'Power on Reset(Normal Power Cycle)' eventJun, 2024
- How to collect shelf logs for ONTAP systemsJun, 2024
- How to collect Drawer Control Module (DCM) logs from a DS460C shelfJun, 2024
- Handling L2 Watchdog Resets on the AFF A250 / FAS500f / AFF C250Jun, 2024
- "Takeover is not possible: Local node missing partner disks" on a node in HAJun, 2024
- What is the meaning of unknown and retries in the XCP logJun, 2024
- AFF A250 unable to boot and unresponsive after L2 Watchdog resetJun, 2024
- AFF-A400 and FAS8300 high acoustic noiseJun, 2024
- Node failed to boot with "BIOS POST Failure(s) detected. Abort AUTOBOOT"Jun, 2024
- High latency post Ontap upgrade with CX5 ethernet portsJun, 2024
- How to collect the log pack on an AFF-A70 AFF-A90 and AFF-A1KJun, 2024
- ONTAP SP and BMC log collection Resolution GuideJun, 2024
- AFF-A250 Uncorrectable Machine Check Error at CPUX. SKL_IIO Error - link downJun, 2024
- AFF A250, C250 or FAS500f panic: watchdog nmi because IPMI interface congested on BMC version 15.10Jun, 2024
- Takeover not possible in a new installed system and one node showing partner as "-"Jun, 2024
- Console Port connections for ONTAP platforms Resolution guideJun, 2024
- watchdog nmi on cpu 43, hang cpu is 6 in process idle followed by nested machine check exception in AFF A/C800Jun, 2024
- CRC errors received on a single NIC portJun, 2024
- Duplicate aggregate in nodeshell not in clustershellJun, 2024
- Multiple panic events occur due to a potential in-memory corruptionJun, 2024
- How to identify a failed disk prior to replacement
- How to perform an IOM removal/replacement
- Cluster hw_assist: hw_assist functionality is inactive - How to configure hw_assist
- How to update the Service Processor firmware when a Web server is unavailable
- How to determine the disk and shelf firmware version on a controller and verify it is up-to-date
- How to use RLM to collect data required to troubleshoot a hardware issue
- How to change disk ownership between two heads on FAS2000 or FAS3000 series controllers
Highest rated
(rating)- Environmental Shutdown (nvmem.battery.capLowCrit)
- Chassis Shelf ID show "8.8." and keep blinking
- Node fails to boot due to faulty motherboard and reports "Resetting SP from primary FW"
- Cluster switch LIF is not on home node after cluster switch upgrade
- SPNewVersionAvailableAlert is triggered
- TPM firmware not upgrading automatically
- Is ADP limited to the internal disk on the FAS2720?
- BMC update fails during ONTAP upgrade
- NVDIMMBadHealthAlert Reason: VPP Lost , on NVDIMM-equipped systems
- AFF8080 PCI Error NMI paic on root port 0,2,0
- How to troubleshoot during part replacement receiving message "WARNING: there do not appear to be any disks attached to the system"
- What power of FAS2750 PSU is?
- AFF A900 node shuts down without panic string or error messages
- BMC update from 16.3 to 16.5 fails with Alert: SPAutoUpgradeFailedMajorAlert
- Do NVMe and SAS SSDs in the same aggregate have a performance impact?
Recently updated
(date updated)- Unexpected node reboot with 'Power on Reset(Normal Power Cycle)' event
- How to collect shelf logs for ONTAP systems
- How to collect Drawer Control Module (DCM) logs from a DS460C shelf
- Handling L2 Watchdog Resets on the AFF A250 / FAS500f / AFF C250
- "Takeover is not possible: Local node missing partner disks" on a node in HA
- What is the meaning of unknown and retries in the XCP log
- AFF A250 unable to boot and unresponsive after L2 Watchdog reset
- AFF-A400 and FAS8300 high acoustic noise
- Node failed to boot with "BIOS POST Failure(s) detected. Abort AUTOBOOT"
- High latency post Ontap upgrade with CX5 ethernet ports
- How to collect the log pack on an AFF-A70 AFF-A90 and AFF-A1K
- ONTAP SP and BMC log collection Resolution Guide
- AFF-A250 Uncorrectable Machine Check Error at CPUX. SKL_IIO Error - link down
- AFF A250, C250 or FAS500f panic: watchdog nmi because IPMI interface congested on BMC version 15.10
- Takeover not possible in a new installed system and one node showing partner as "-"
Recently added
(date created)- Takeover not possible in a new installed system and one node showing partner as "-"
- AFF-A400 port e0M not linking up
- AFF A70 A90 or A1k will not boot after moving a PCI card to a different slot
- How to collect the log pack on an AFF-A70 AFF-A90 and AFF-A1K
- After ONTAP downgrade from 9.13.1 to 9.7, X1151A card cannot downgrade and boot loops
- Controller Hardware Upgrade: Aggregate Relocation Fails
- Node went offline after cluster switch upgrade
- One node in single-path and one node in multi-path
- Are Arista switches for the NAS solution supported with ONTAP?
- AFF-A400's FAN information shows incorrect in "system chassis fru show" command
- X4010WBORA1T9NTE running NA51 firmware having high latency
- What is the impact of upgrading disk firmware
- What is the impact of rebooting or upgrading the SP
- System down due to dimm_uecc_error
- Ports e0e, e0f, e0g and e0h do not appear in CLI after motherboard replacement