ONTAP Hardware KBs
ONTAP Hardware KBs
Featured
Automatic Firmware download Feature
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
How to perform a health check
A Resolutiom guide of various methods to check the health of your system
A Resolutiom guide of various methods to check the health of your system
Shutdown and Power up procedures
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Controller hardware upgrade Resolution guide
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
Service Processor (SP) & Baseboard Management Controller (BMC) Resolution Guide
Collection of solutions for your SP or BMC questions
Collection of solutions for your SP or BMC questions
DISK FAILED process
Provides guidance around the disk failure process
Provides guidance around the disk failure process
Other Resources
- AFF A250 HIC2 Temp0 failedJan, 2025
- CIFS access via file browser hangJan, 2025
- Amber LED of shelf is lighted without hardware failureJan, 2025
- Unexpected Shutdown - MULTIPLE CHASSIS FAN FAILED: System will shut down in 2 minutes - Resolution GuideJan, 2025
- "MULTIPLE CHASSIS FAN FAILED: System will shut down in 2 minutes" on multiple fan modulesJan, 2025
- Controller shutdown with multiple chassis fan failed warnings, but only one chassis fan FRU is showing failedJan, 2025
- FCP target adapter showing LINK DISCONNECTED due to faulty SFP on switch sideJan, 2025
- The NFS-mounted volume became invisible from VMware ESXiJan, 2025
- node fails to boot with "Failure to build endpoint environment variables" errorJan, 2025
- How do I check if a system can physically recognize a boot device from LOADERJan, 2025
- Console log reports "PANIC: NVRAM in slot 6: uncorrectable memory error at address"Jan, 2025
- Switch-attached NS224 shelf missing on one pathJan, 2025
- NetApp backend shared switches are not being monitoring after a re-addJan, 2025
- Emergency shutdown: Environmental Reason Shutdown (Battery not charging)Jan, 2025
- FAS8300 Environmental Reason Shutdown (Multiple fans failed)Jan, 2025
- What SMB encryption is supported in ONTAP 9Jan, 2025
- What is the ONTAP e0M-16 interface?Jan, 2025
- Bad response of vscan server causes high volume latencyJan, 2025
- EFI folder missing from Service Image download file used for boot device recovery for FAS and AFF modelsJan, 2025
- Health Monitor process cshm SwitchCommunityString_AlertJan, 2025
- How to identify a failed disk prior to replacement
- How to perform an IOM removal/replacement
- Cluster hw_assist: hw_assist functionality is inactive - How to configure hw_assist
- How to update the Service Processor firmware when a Web server is unavailable
- How to determine the disk and shelf firmware version on a controller and verify it is up-to-date
- How to use RLM to collect data required to troubleshoot a hardware issue
- How to change disk ownership between two heads on FAS2000 or FAS3000 series controllers
Highest rated
(rating)- Disk reports unknown status after replacement in ONTAP 9 due to foreign system ID
- Which command is used to display the physical block size of LUN?
- Is it possible to designate the port to the Syslog server for Configuring EMS events forward
- AFF A300 FC Ports don't come up after reseat
- What power of FAS2750 PSU is?
- EMULEX Adapter Showing a "?" in Switch Port Field After SFP Replacement
- Multiple SHELF_FAULT and SHELF COOLING UNIT FAILED reported by ONTAP
- Spare disks are missing the root partition space (P3)
- Unable to download a particular version of ONTAP for installation or boot media FRU replacement
- ses.status.ModuleInfo: FS4483PSM3E shelf 0 on channel 0m PCI switch error for PCI SwitchX: status not available; status not available
- How to troubleshoot Ethernet ports Resolution guide
- Constant FILESYSTEM DISK MISSING warning for single drive in shelf
- How to disable USB type A ports on FAS and AFF models
- System Manager Pre-update check validation fails: Shelves and Sensors check
- "Call home for SP HBT STOPPED" console reports KCS cmd(NETFN 0x6, CMD 0x1) failed, ret -2
Recently updated
(date updated)- AFF A250 HIC2 Temp0 failed
- CIFS access via file browser hang
- Amber LED of shelf is lighted without hardware failure
- Unexpected Shutdown - MULTIPLE CHASSIS FAN FAILED: System will shut down in 2 minutes - Resolution Guide
- "MULTIPLE CHASSIS FAN FAILED: System will shut down in 2 minutes" on multiple fan modules
- Controller shutdown with multiple chassis fan failed warnings, but only one chassis fan FRU is showing failed
- FCP target adapter showing LINK DISCONNECTED due to faulty SFP on switch side
- The NFS-mounted volume became invisible from VMware ESXi
- node fails to boot with "Failure to build endpoint environment variables" error
- How do I check if a system can physically recognize a boot device from LOADER
- Console log reports "PANIC: NVRAM in slot 6: uncorrectable memory error at address"
- Switch-attached NS224 shelf missing on one path
- NetApp backend shared switches are not being monitoring after a re-add
- Emergency shutdown: Environmental Reason Shutdown (Battery not charging)
- FAS8300 Environmental Reason Shutdown (Multiple fans failed)
Recently added
(date created)- node fails to boot with "Failure to build endpoint environment variables" error
- Switch-attached NS224 shelf missing on one path
- NetApp backend shared switches are not being monitoring after a re-add
- FAS8300 Environmental Reason Shutdown (Multiple fans failed)
- "sas.cable.degraded" detected due to faulty sas cable
- Unable to use data partitions after cluster reconfiguration
- Cluster Network switch getting SwitchPowerFail_Alert due to data center power lost
- Why newly added disks to pool are not getting partitioned
- AFF-A900 cannot see root aggr after disk reassign during headswap
- Unexpected Shutdown - MULTIPLE CHASSIS FAN FAILED: System will shut down in 2 minutes - Resolution Guide
- "CHASSIS FAN FRU FAILED: Multiple fans have failed " reported on one node
- How to update service image (BIOS) from ONTAP
- The e0g and e0h LEDs on the Onboard CX5-Mezzanine card are constantly flashing
- After adding disk one DCM displays CRITICAL
- Troubleshoot flapping cluster network ports e0a e0b in AFF-A300 FAS8200