ONTAP Hardware KBs
ONTAP Hardware KBs
Featured
Automatic Firmware download Feature
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
The Automatic Update feature allows ONTAP to automatically download and install recommended firmware
How to perform a health check
A Resolutiom guide of various methods to check the health of your system
A Resolutiom guide of various methods to check the health of your system
Shutdown and Power up procedures
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Best practices and procedures to perform a graceful shutdown and power up your ONTAP cluster
Controller hardware upgrade Resolution guide
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
This guide describes how to upgrade controller hardware of an AFF system or a FAS system in a cluster by moving storage or volumes
Service Processor (SP) & Baseboard Management Controller (BMC) Resolution Guide
Collection of solutions for your SP or BMC questions
Collection of solutions for your SP or BMC questions
DISK FAILED process
Provides guidance around the disk failure process
Provides guidance around the disk failure process
Other Resources
- Health Monitor process cshm: ClusterSwitchConnectionDegraded_AlertMay, 2026
- How to migrate to new Cisco switches and change Netapp cluster interconnect from 10Gb breakout to native 40Gb non disruptiveMay, 2026
- Repeating "The NVMEM battery charge FET is off" events that recover on A250, C250, FAS500fMay, 2026
- ASA A90 fails to boot during ANDU reboot and is unresponsive via node consoleMay, 2026
- scsi.cmd.checkCondition errors reported for all disks in MetroclusterMay, 2026
- SAS Host Adapter 0a OfflineMay, 2026
- Is TLS supported for NFS protocolMay, 2026
- iSCSI paths lost after MetroCluster decommission procedureMay, 2026
- Cluster LIF didn't revert to its home port after port attributes modification even with auto-revert enabledMay, 2026
- VIFMGR Out of Quorum during Switch replacement/upgradeMay, 2026
- Slower reads causing longer Veeam backup windowMay, 2026
- PANIC: PCI Error NMI in slot X on ControllerMay, 2026
- SP HBT STOPPED on A900 / FAS9500 - Unresponsive NodeMay, 2026
- Node power cycle when booting due to PCIe Module issueMay, 2026
- Network port down in ifgroup after network switch replacementMay, 2026
- AFF A400/FAS8300 Chassis temperature is too hot: Multiple Internal Temp sensors are unreadableMay, 2026
- storage pool in degraded status after disk replace and re-seatMay, 2026
- Disk operation error observed on AIX host during volume move cutover phase and ONTAP upgradeMay, 2026
- How to use AutoSupport information for prerequisite data collection in FRU replacements when ONTAP systems will not bootMay, 2026
- Validation warning for SP or BMC online check when attempting ONTAP upgradeMay, 2026
- How to power up all ONTAP nodes in a cluster following a graceful shutdown
- How to perform graceful shutdown and power up of all ONTAP nodes in a cluster
- BIOS updates for memory reliability and the PPR feature
- How to identify a failed disk prior to replacement
- How to manually download EMS log file via SPI?
- How to determine the disk and shelf firmware version on a controller and verify it is up to date
- Cluster hw_assist: hw_assist functionality is inactive - How to configure hw_assist
Highest rated
(rating)- How To Safely Remove Disks from a NetApp System Running ONTAP 9
- Can an existing aggregate be expanded with large HDDs after being converted from RAID‑DP to RAID‑TEC
- IO card is degraded IOXX X00G P1/P2 Temp is not readable due to unsupported SFP
- SwitchIfDead_Alert
- After motherboard replacement, giveback is vetoed by fabric pools
- One node send "monitor.fan.failed" alert messages every hour.
- monitor.rtcLowPower or monitor.rtcHighPower occurs on Coin cell Real Time Clock (RTC) battery
- AFF-A1K Front LED panel not lit
- How to collect the log pack on an AFF, ASA, or FAS system running BMC versions 18.X or 19.X
- Node reboots with NVDIMM in ERROR condition
- EMS reports ACP Processor error and SHELF_FAULT error
- Node down due to "ADR event ID: 0" event
- Node fails to boot: Failed to get FRU data. Abort booting ONTAP due to MID1_FRU
- Newly installed controller only responsive via BMC prompt due to incorrect line voltage from PDU
- Device failed to train at max link width in BMC logs on AFF A1K
Recently updated
(date updated)- Health Monitor process cshm: ClusterSwitchConnectionDegraded_Alert
- How to migrate to new Cisco switches and change Netapp cluster interconnect from 10Gb breakout to native 40Gb non disruptive
- Repeating "The NVMEM battery charge FET is off" events that recover on A250, C250, FAS500f
- ASA A90 fails to boot during ANDU reboot and is unresponsive via node console
- scsi.cmd.checkCondition errors reported for all disks in Metrocluster
- SAS Host Adapter 0a Offline
- Is TLS supported for NFS protocol
- iSCSI paths lost after MetroCluster decommission procedure
- Cluster LIF didn't revert to its home port after port attributes modification even with auto-revert enabled
- VIFMGR Out of Quorum during Switch replacement/upgrade
- Slower reads causing longer Veeam backup window
- PANIC: PCI Error NMI in slot X on Controller
- SP HBT STOPPED on A900 / FAS9500 - Unresponsive Node
- Node power cycle when booting due to PCIe Module issue
- Network port down in ifgroup after network switch replacement
Recently added
(date created)- How to migrate to new Cisco switches and change Netapp cluster interconnect from 10Gb breakout to native 40Gb non disruptive
- ASA A90 fails to boot during ANDU reboot and is unresponsive via node console
- Node power cycle when booting due to PCIe Module issue
- PSU shows critical on NX224 Shelf
- Validation warning for SP or BMC online check when attempting ONTAP upgrade
- RDMA connection down during ONTAP Upgrade
- MetroCluster HA interconnect port e1a down
- Alert LED lit with multiple “Failed Reading Sensor” events on FAS9000 controller
- Attention LED on ASA-A20 during battery learning cycle
- A predetermined technical case is created with symptom BATCHG: BATTERY (capacity low) on <node name>
- During switch migration a node is down with (NODE(S) OUT OF CLUSTER QUORUM) EMERGENCY
- Cluster Switch Monitoring Shows “Is Monitored: False” After Delete/Re-Add on ONTAP
- scsi.cmd.checkCondition errors reported for all disks in Metrocluster
- HA interconnect down on AFF C30
- Is BMC reconfiguration or BMC firmware update required after management module replacement
