E-Series AutoSupport Delivery Failures
Applies to
- All E-Series platforms
- StorageGRID appliances SG56xx, SG57xx and SG60xx
Issue
User(s) receive an email alert from E-Series SANtricity management application indicating an AutoSupport (ASUP) message could not be delivered:
Node ID: XXXXXXXXXXX
Host IP Address: xx:xx:xx:xx Host ID: eos-b
Event occurred: Sat, 13 Mar 2021 20:11:14 +0000
Event Message: An ASUP message could not be delivered from the array management host eos-b to NetApp ASUP https gateway https://support.netapp.com/put/AsupPut/.
Or
Event Message: An ASUP message could not be delivered from the array management host eos-b to NetApp ASUP smtp
|
WARNING Effective October 3, 2023, NetApp will implement changes to reject AutoSupport message transmission that are not sent by either:
Please visit SU484: NetApp will reject AutoSupport messages transmitted with insufficient transport security |
General AutoSupport delivery failures
- What are the network ports utilized by an E-Series array?
- E-Series AutoSupport delivery fails due to firewall block
- E-Series AutoSupport not working on any protocol
- An ASUP message could not be delivered by incorrect DNS configuration
- Periodic e-mails with error: "An ASUP message could not be delivered from the array management host eos-b"
- E-Series AutoSupport cannot be delivered notification while ASUPs are being delivered in 11.70.x SANtricity OS releases
- Intermittent E-Series AutoSupport delivery failure alerts
- E-Series Storage Manager attempts to send AutoSupport messages to testsupport.netapp.com
- E-Series AutoSupport is not automatically generated for critical events
- E-Series DBM Backup AutoSupport could not be delivered starting on 9/30/20
ASUP delivery failure by delivery method (SMTP, HTTPS)