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    • E-Series Manually triggered ASUPs work but scheduled/AOD do not
      https://kb.netapp.com/on-prem/E-Series/Management-Apps-KBs/E-Series_Manually_triggered_ASUPs_work_but_scheduled_AOD_do_not
      Applies to NetApp SANtricity OS 11.30 or later AutoSupport configured with http/https delivery method Issue Customer is able to send manually triggered ASUPs but any scheduled (daily or weekly) fail. ...Applies to NetApp SANtricity OS 11.30 or later AutoSupport configured with http/https delivery method Issue Customer is able to send manually triggered ASUPs but any scheduled (daily or weekly) fail. The following errors appear in web-server-trace-log-B.7z but not in web-server-trace-log-A.7z: java.net.UnknownHostException: mysupport.netapp.com ASUP Upload Host InetSocketAddress is unresolved.
    • ASUP E-mail delivery fails due to incorrect source IP used to contact Mailserver
      https://kb.netapp.com/on-prem/ontap/Ontap_OS/OS-KBs/ASUP_E-mail_delivery_fails_due_to_incorrect_source_IP_used_to_contact_Mailserver
      ASUP transmission to e-mail address fails with SMTP with reason: Failed sending data to the peer Nodes are connecting to the correct mailserver IP, however using wrong source IPs - The Node Management...ASUP transmission to e-mail address fails with SMTP with reason: Failed sending data to the peer Nodes are connecting to the correct mailserver IP, however using wrong source IPs - The Node Management IP is not the IP used to contact mailserver [kern_notifyd:info:1517] (category: 1517:69:deliver) (emittime: 11/24/2020 01:35:05) (message: Failed to transmit smtp asup 69, curl error: Failed sending data to the peer)
    • E-Series AutoSupport is not delivered using SMTP
      https://kb.netapp.com/on-prem/E-Series/Management-Apps-KBs/E-Series_AutoSupport_is_not_delivered_using_SMTP
      Applies to E28xx, E57xx, EF300 and EF600 AutoSupport (ASUP) SMTP delivery method Issue ASUP is not getting delivered via SMTP delivery method however the tests are successful.
    • Intermittent E-Series AutoSupport delivery failure alerts
      https://kb.netapp.com/on-prem/E-Series/Management-Apps-KBs/Intermittent_E-Series_AutoSupport_delivery_failure_alerts
      E-Series storage array is randomly sending emails notification indicating AutoSupport could not be delivered. Event Message: An ASUP message could not be delivered from the array management host eos-b...E-Series storage array is randomly sending emails notification indicating AutoSupport could not be delivered. Event Message: An ASUP message could not be delivered from the array management host eos-b to NetApp ASUP https gateway https://support.netapp.com/put/AsupPut/. Event Message: An ASUP message can now be delivered from the array management host eos-a to NetApp ASUP https gateway https://support.netapp.com/put/AsupPut/.
    • E-Series AutoSupport Delivery Failures
      https://kb.netapp.com/on-prem/E-Series/Management-Apps-KBs/E-Series_AutoSupport_Delivery_Failures
      User(s) receive an email alert from E-Series SANtricity management application indicating an AutoSupport (ASUP) message could not be delivered: Event Message: An ASUP message could not be delivered fr...User(s) receive an email alert from E-Series SANtricity management application indicating an AutoSupport (ASUP) message could not be delivered: Event Message: An ASUP message could not be delivered from the array management host eos-b to NetApp ASUP https gateway https://support.netapp.com/put/AsupPut/. Event Message: An ASUP message could not be delivered from the array management host eos-b to NetApp ASUP smtp