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E-Series AutoSupport is not automatically generated for critical events

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Applies to

  • E28xx, E57xx, EF300 and EF600
  • SANtricity 11.60.x

Issue

  • AutoSupport (ASUP) is not automatically opening a supporting case when a critical events occur on E-Series. 
    • Example: Drive Failure
  • ASUP is configured correctly and daily/weekly ASUP are getting delivered normally.

 

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