E-Series array not sending AutoSupport displaying "ASUP Upload Host InetSocketAddress is unresolved"

Applies to

• NetApp E-Series
• AutoSupport 

Issue

• AutoSupport test (Support > Support Center > AutoSupport > Configure AutoSupport Delivery Method > Test Configuration) fails with:

 Error: support.netapp.com: 

• The following exceptions are logged in the management software log web-server-trace-log-A.txt or web-server-trace-log-B.txt in Support Data: 
  • 2025-03-12 02:58:13,843 ERROR [SMMonitorTask-4401] trace [ASUPHTTPClient.java:1399] [requestId=0, deviceId=N/A] ASUP Upload Host InetSocketAddress is unresolved.
Caller+0     at smmonitor.asup.ASUPHTTPClient.initializeServerAddress(ASUPHTTPClient.java:1399)
Caller+1     at smmonitor.asup.ASUPHTTPClient.<init>(ASUPHTTPClient.java:227)
Caller+2     at smmonitor.asup.ASUPTask.initializeDispatchClient(ASUPTask.java:1807)
Caller+3     at smmonitor.asup.ASUPTask.dispatchAODMessage(ASUPTask.java:2111)
Caller+4     at smmonitor.asup.ASUPTask.doTaskOperation(ASUPTask.java:1397)
java.net.UnknownHostException: support.netapp.com
  • ASUP-TRANSMISSION-LOGS shows:

Delivery Method:HTTPS, Sequence Number:26, Delivery URI:support.netapp.com/aods/asupmessage, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A, Message:Unknown host in delivery URL is configured. Feels like a roundrobin/routing/wrong interface issue. Eth1 (Admin NEtwork) has both 123.X.X.x network and the 169.XXX.X.X

or

5/27/26 09:32:33 UTC -> Priority:CRITICAL, ASUP Message Type:Daily Schedule, ASUP Task Type:Delivery, Status:FAILED, Storage Array:, SAID:6D039EA000DB30CB0000000069496614, Chassis Serial Number:9XXXXXXX1000   , Thread ID:2,018,972, Delivery Method:HTTPS, Sequence Number:336, Delivery URI:N/A, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A, Message:AutoSupport message dispatch failed.