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E-Series array not sending AutoSupport displaying "ASUP Upload Host InetSocketAddress is unresolved"

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e-series-systems
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Applies to

  • NetApp SANtricity OS 11.30 or later
  • AutoSupport configured with http/https delivery method

Issue

  • Receive the following alert during AutoSupport test (Support > Support Center > AutoSupport > Configure AutoSupport Delivery Method > Test Configuration): java.net.UnknownHostException: mysupport.netapp.com
  • The following exception is logged in the management software log web-server-trace-log-A.txt or web-server-trace-log-B.txt in Support Data:

ASUP Upload Host InetSocketAddress is unresolved.

 

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