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E-Series array not sending AutoSupport displaying "ASUP Upload Host InetSocketAddress is unresolved"

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e-series-systems
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Applies to

  • NetApp E-Series
  • AutoSupport 

Issue

  • Receive the following error during AutoSupport test (Support > Support Center > AutoSupport > Configure AutoSupport Delivery Method > Test Configuration): 
  • The following exceptions are logged in the management software log web-server-trace-log-A.txt or web-server-trace-log-B.txt in Support Data: 
    • 2025-03-12 02:58:13,843 ERROR [SMMonitorTask-4401] trace [ASUPHTTPClient.java:1399] [requestId=0, deviceId=N/A] ASUP Upload Host InetSocketAddress is unresolved.
      Caller+0     at smmonitor.asup.ASUPHTTPClient.initializeServerAddress(ASUPHTTPClient.java:1399)
      Caller+1     at smmonitor.asup.ASUPHTTPClient.<init>(ASUPHTTPClient.java:227)
      Caller+2     at smmonitor.asup.ASUPTask.initializeDispatchClient(ASUPTask.java:1807)
      Caller+3     at smmonitor.asup.ASUPTask.dispatchAODMessage(ASUPTask.java:2111)
      Caller+4     at smmonitor.asup.ASUPTask.doTaskOperation(ASUPTask.java:1397)
      java.net.UnknownHostException: support.netapp.com
    • Error: Temporary failure in name resolution. Logs show: Delivery Method:HTTPS, Sequence Number:26, Delivery URI:support.netapp.com/aods/asupmessage, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A, Message:Unknown host in delivery URL is configured. Feels like a roundrobin/routing/wrong interface issue. Eth1 (Admin NEtwork) has both 123.3.2.x network and the 169.254.0.1

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