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E-Series AutoSupport cannot be delivered notification while ASUPs are being delivered in 11.70.x SANtricity OS releases

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Applies to

  • NetApp E-Series
  • NetApp StorageGRID Appliances
  • SANtricity OS releases: 11.70.1, 11.70.1R1 and 11.70.2

Issue

  • Users receive informational alert indicating an AutoSupport message could not be delievered from eos-b to NetApp ASUP gateway server.

An ASUP message could not be delivered from the array management host eos-b to NetApp ASUP https gateway https://support.netapp.com/put/AsupPut/.

  • NetApp support representative or the end user find below exception in the E-Series web server log file. The web server logs are available in manual support bundle collection (web-server-trace-log-X.txt) and in diag shell under /msw_data/logs/trace.log.
    • Note: In dual controller storage arrays, the exception will be in controller B web server log, while for single controller storage arrays it will be in controller A web server log.

2022-01-20 05:51:00,000 INFO [SMMonitorTask-13] trace [ASUPTask.java:1307] [requestId=0, deviceId=N/A] ASUP task start, task: AUTO_SUPPORT_DISPATCH_RETRY, source: AUTO_SUPPORT_ARRAY_D
ISCOVERY
2022-01-20 05:51:00,002 INFO [SMMonitorTask-13] trace [ASUPHTTPClient.java:1022] [requestId=0, deviceId=N/A] Connecting to HTTPS server: support.netapp.com:443, IP 216.240.21.18
2022-01-20 05:51:00,517 WARN [SMMonitorTask-13] trace [ASUPTask.java:1319] [requestId=0, deviceId=N/A] ASUP task error
java.lang.NumberFormatException: For input string: "TEST"
        at java.base/java.lang.NumberFormatException.forInputString(NumberFormatException.java:65)
        at java.base/java.lang.Long.parseLong(Long.java:692)
        at java.base/java.lang.Long.parseLong(Long.java:817)

 

 

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