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E-Series SMTP AutoSupport fail as the server is not reachable

  1. Last updated
    May 3, 2021
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Category:
e-series-systems
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Last Updated:
5/3/2021, 9:22:29 PM

Applies to

  • E-Series
  • AutoSupport delivery type is SMTP

Issue

  • AutoSupport is not delivered via SMTP. The ASUP-TRANSMISSION-LOG file in support bundle reports the following:

Message:AutoSupport message dispatch failed as the server is not reachable.

  • AUTOSUPPORT-HISTORY file collected in E-Series support bundle shows the status of delivery as Transmission-failed:

Example:

d75b9641-cf63-4be8-aa7a-83cc3651d45c.PNG

 

 

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