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Intermittent E-Series AutoSupport delivery failure alerts

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Applies to

  • E-Series SANtricity OS 11.50.x or later
  • "DBM Backup" AutoSupport

Note: DBM backup is a backup of the storage array logical configuration.

Issue

E-Series storage array is randomly sending emails notification indicating AutoSupport could not be delivered. Within 24 hours, the storage array sends a successful AutoSupport delivery notification:

Event Message: An ASUP message could not be delivered from the array management host eos-b to NetApp ASUP https gateway https://support.netapp.com/put/AsupPut/.

Within 24 hours:

Event Message: An ASUP message can now be delivered from the array management host eos-a to NetApp ASUP https gateway https://support.netapp.com/put/AsupPut/.

 

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