Skip to main content
NetApp Knowledge Base

E-Series DBM Backup AutoSupport could not be delivered started on 9/30/20

  1. Last updated
  2. Save as PDF
Views:
3,259
Visibility:
Public
Votes:
1
Category:
e-series-systems
Specialty:
esg
Last Updated:

Applies to

  • E-Series E2800, E5700 and EF600 platforms.
  • StorageGRID Appliances SG57xx and SG6000 series.
  • E-Series DBM Backup AutoSupport.
    • Note: E-Series daily, weekly and critical AutoSupports are not affected by this issue.
  • AutoSupport  (ASUP) could not be delivered email alerts started on 9/30/20.

Issue

  • Users are receiving an ASUP message could not be delivered. Alerts started around 9/30 and continues on daily basis.

An ASUP message could not be delivered from the array management host eos-x to NetApp ASUP https gateway https://support.netapp.com/put/AsupPut/

  • E-Series AutoSupport transmission logs (asup-transmission-logs.txt) indicate ASUP delivery failed with HTTP status code 500 return.

9/31/20 22:30:59 UTC -> Priority:CRITICAL, ASUP Message Type:AOD Request, ASUP Task Type:Delivery Retry, Status:FAILED, Storage Array:, SAID:6D039EA0001A6D3A00000000XXXXXXXX, Chassis Serial Number:XXXXXXXXXXXX, Thread ID:234,412, Delivery Method:HTTPS, Sequence Number:24, Delivery URI:support.netapp.com/put/AsupPut/, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A, Message:AutoSupport message delivery failed. Server returned HTTP status code: 500.

  • E-Series Web server logs (web-server-trace-log-X.7z) indicate DBM ASUP could not be delivered with HTTP status code 500 return.

2020-09-31 22:30:45,341 INFO [SMMonitorTask-431] trace [ASUPHTTPClient.java:1370] [requestId=0, deviceId=N/A] Reading file '/msw_data/data/monitor/supportdata/pending/BUNDLE.Dbmfile.6D039EA0001A6D3A00000000XXXXXXXX..1601545736357.7z' and writing to output stream
2020-10-01 22:30:59,758 ERROR [SMMonitorTask-431] trace [ASUPHTTPClient.java:704] [requestId=0, deviceId=N/A] ASUP message upload failed, status code 500
Caller+0                at smmonitor.asup.ASUPHTTPClient.dispatchASUPMessage(ASUPHTTPClient.java:704)
Caller+1                at smmonitor.asup.ASUPTask.dispatchAutoSupportBundle(ASUPTask.java:1715)
Caller+2                at smmonitor.asup.ASUPTask.doTaskOperation(ASUPTask.java:1394)
Caller+3                at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:1297)
Caller+4                at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:39)
2020-10-01 12:30:59,759 ERROR [SMMonitorTask-431] trace [ASUPTask.java:1726] [requestId=0, deviceId=N/A] Dispatching ASUP Bundle is failed

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.