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E-Series AutoSupport delivery fails due to firewall block

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Applies to

NetApp E-Series

Issue

  • Critical email alert from SANtricity System Manager indicating AutoSupport message could not be delivered:

Example:

An ASUP message could not be delivered from the array management host eos-b to NetApp ASUP https gateway https://support.netapp.com/put/AsupPut/

  • AutoSupport message dispatch failed message "ASUP-TRANSMISSION-LOGS".

Example:

9/5/21 22:54:46 UTC -> Priority:CRITICAL, ASUP Message Type:Daily Schedule, ASUP Task Type:Delivery, Status:FAILED, Storage Array:, SAID:6D039EA00015F2BA000000005EFD49CC, Chassis Serial Number:722013XXXXXX, Thread ID:4,898,575, Delivery Method:HTTPS, Sequence Number:935, Delivery URI:N/A, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A, Message:AutoSupport message dispatch failed.

7/8/22 06:33:32 UTC -> Priority:CRITICAL, ASUP Message Type:Daily Schedule, ASUP Task Type:Delivery, Status:FAILED, Storage Array:MIFSSS, SAID:6D039EA000958E5B000000006296960B, Chassis Serial Number:952203000927, Thread ID:217,744, Delivery Method:HTTPS, Sequence Number:108, Delivery URI:support.netapp.com/put/AsupPut/, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A, Message:AutoSupport message dispatch failed as the server is not reachable.

  • "AUTOSUPPORT-HISTORY.XML" shows transmission-failed.

Example:

935  http Transmission-failed 1 DAILY_CSB pii_mask/XXX/pii_mask Sun Sep 05 22:53:56 UTC 2021 4611763 24711808 50533

  • wget https://support.netapp.com/put/AsupPut/​​​​​​ results in: 

ERROR: The certificate of 'support.netapp.com' is not trusted. ERROR: The certificate of 'support.netapp.com' hasn't got a known issuer.

 

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