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How to collect support data for NetApp E-Series Storage Arrays

Last Updated:

Applies to

  • E-Series storage arrays
  • SANtricity System Manager
  • SANtricity Storage Manager
  • SANtricity Command Line Interface


  • This article describes the procedure to collect support data for NetApp E-Series storage arrays via the 3 available methods:
    • SANtricity System Manager
    • SANtricity Storage Manager
    • SANtricity Command Line Interface


SANtricity System Manager
  1. Open E-Series storage array via the controller IP address in the browser
  2. From left-side pane, select Support
  3. Select Support Center
  4. Select Diagnostics tab
  5. Select Collect Support Data.
  6. Click Collect
  7. Save the file to a location of your choosing.
SANtricity Storage Manager
  1. Open SANtricity Storage Manager
  2. Open E-Series storage array Array Management Window
  3. Click Summary tab
  4. In Monitor section, click Collect Support Data Manually

The Collect AutoSupport Data window opens.

  1. Click Browse
  2. Specify where you want to save the support bundle and enter a name for the support bundle file
  3. Click Save
  4. In the Collect AutoSupport Data window, click Start
Command Line Interface (CLI)

How to collect an E-Series support bundle via SANtricity command line interface


  • The support bundle will be generated and saved. This process may take several minutes.
  • Send the log file to NetApp Support Center by referring to How to upload a file to NetApp

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