E-Series ASUP delivery fails for DBM Backup using SMTP on 11.50.2 OS
Applies to
- NetApp E-Series 11.50.2.
- AutoSupport (ASUP).
- Delivery Method: SMTP.
- DBM (Database Management) Backup.
Issue
- If the customer has setup email alerts, they will receive daily emails that ASUPs cannot be delivered and then another email that ASUP could be delivered. The non-delivered is for the Database Manager "
DBM
" backup file and the successful deliver is for the daily ASUP collection.
An ASUP message can now be delivered from the array management host eos-b toNetApp ASUP smtp gateway email.cogentco.com.
- The ASUP transmission logs will appear something like the following:
7/25/19 12:45:39 UTC -> Priority:INFO, ASUP Message Type:DBM Backup, ASUP Task Type:Delivery, Status:FAILED, Storage Array:StorageArrayName, SAID:StorageArrayIdentifier, Chassis Serial Number:SerialNumber, Thread ID:357,440, Delivery Method:SMTP, Sequence Number:1099, Delivery URI:N/A, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A,
Message:AutoSupport message dispatch failed.