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E-Series ASUP delivery fails for DBM Backup using SMTP on 11.50.2 OS

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Applies to

  • NetApp E-Series 11.50.2.
  • AutoSupport (ASUP).
  • Delivery Method: SMTP.
  • DBM (Database Management) Backup.

Issue

  • If the customer has setup email alerts, they will receive daily emails that ASUPs cannot be delivered and then another email that ASUP could be delivered. The non-delivered is for the Database Manager "DBM" backup file and the successful deliver is for the daily ASUP collection. 

An ASUP message can now be delivered from the array management host eos-b toNetApp ASUP smtp gateway email.cogentco.com.

  • The ASUP transmission logs will appear something like the following:
7/25/19 12:45:39 UTC -> Priority:INFO, ASUP Message Type:DBM Backup, ASUP Task Type:Delivery, Status:FAILED, Storage Array:StorageArrayName, SAID:StorageArrayIdentifier, Chassis Serial Number:SerialNumber, Thread ID:357,440, Delivery Method:SMTP, Sequence Number:1099, Delivery URI:N/A, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A,
Message:AutoSupport message dispatch failed.

 

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