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How to troubleshoot "Error 1007 - Could not communicate with the controller in bay A (or B) to complete this request"
https://kb.netapp.com/on-prem/E-Series/Management-Apps-KBs/How_to_troubleshoot_Error_1007_Could_not_communicate_with_the_controller_in_bay_A_or_B_to_complete_this_request
Applies to When attempting to communicate with the controllers via SMcli command, or using the Script Editor Window in SANtricity, the following error is observed: Error 1007 - Could not communicate w...Applies to When attempting to communicate with the controllers via SMcli command, or using the Script Editor Window in SANtricity, the following error is observed: Error 1007 - Could not communicate with the controller in bay A to complete this request. Possible causes can be but are not limited to: network or connection problems (max TCP out sessions, etc.) no power to the host or storage array Proceed below with the recommended steps to attempt to alleviate the issue.
How to collect support data for NetApp E-Series Storage Arrays
https://kb.netapp.com/on-prem/E-Series/SANtricity-OS-KBs/How_to_collect_support_data_for_NetApp_E-Series_Storage_Arrays
This KB explains how to collect support data for NetApp E-Series systems and covers the procedure for legacy SANtricity client and web-based SANtricity System Manager. The procedure is specific to Net...This KB explains how to collect support data for NetApp E-Series systems and covers the procedure for legacy SANtricity client and web-based SANtricity System Manager. The procedure is specific to NetApp firmware 8.10 and later
E-Series Can SANtricity Storage Manager integrated into Active Directory ?
https://kb.netapp.com/on-prem/E-Series/Management-Apps-KBs/E_Series_Can_SANtricity_Storage_Manager_integrated_into_Active_Directory
Applies to SANtricity Storage Manager Active Directory LDAP Answer SANtricity Storage Manager does not provide Active Directory functionality. Newer array platforms provide Active Directory services a...Applies to SANtricity Storage Manager Active Directory LDAP Answer SANtricity Storage Manager does not provide Active Directory functionality. Newer array platforms provide Active Directory services amongst others, see NetApp SANtricity Management Security Additional Information For further assistance, please contact NetApp Technical Support and reference this article
E-Series Slow performance due to battery status removed
https://kb.netapp.com/on-prem/E-Series/SANtricity-OS-KBs/E-Series_Slow_performance_due_to_battery_status_removed
Applies to NetApp E-Series Issue Following warning in SANtricity Storage Manager or SANtricity System Manager: REMOVED_BATTERY-Recovery Failure Type Code: 67 WB_CACHING_FORCIBLY_DISABLED-Recovery Fail...Applies to NetApp E-Series Issue Following warning in SANtricity Storage Manager or SANtricity System Manager: REMOVED_BATTERY-Recovery Failure Type Code: 67 WB_CACHING_FORCIBLY_DISABLED-Recovery Failure Type Code: 378
What are the Capacity units displayed in SANtricity Storage Array Manager and StorageGRID Grid Manager?
https://kb.netapp.com/hybrid/StorageGRID/Grid_Tenant_Manager/What_are_the_Capacity_units_displayed_in_SANtricity_Storage_Array_Manager_and_StorageGRID_Grid_Manager
Applies to E-Series SANtricity StorageGRID Answer The numerical base used to calculate capacity for SANtricity OS 8.30 and earlier are numerical base-2 and StorageGRID OS are numerical base-10. SANtri...Applies to E-Series SANtricity StorageGRID Answer The numerical base used to calculate capacity for SANtricity OS 8.30 and earlier are numerical base-2 and StorageGRID OS are numerical base-10. SANtricity OS 8.30 onwards allow User-selectable preference for Base-2 versus Base-10. Additional Information More Details on base-2 and base-10 chart : ResearchDrive - Understanding Storage Units GB vs.
How to configure an NTP Server on E-Series
https://kb.netapp.com/on-prem/E-Series/Management-Apps-KBs/How_to_configure_an_NTP_Server_on_E-Series
When this feature is enabled, the controller periodically queries the configured NTP server, then uses the results to update its internal time-of-day clock. If only one controller has NTP enabled, the...When this feature is enabled, the controller periodically queries the configured NTP server, then uses the results to update its internal time-of-day clock. If only one controller has NTP enabled, the alternate controller periodically synchronizes its clock with the controller that has NTP enabled. Note: You can use a static IP address, either IPv4 or IPv6 addresses, to obtain an IP address from a DHCP server, or you can use a domain name as long as a DNS server is also configured.
How to Increase Repository Capacity for thin provisioned volumes on E-Series systems
https://kb.netapp.com/on-prem/E-Series/Management-Apps-KBs/How_to_Increase_Repository_Capacity_for_thin_provisioned_volumes_on_E-Series_systems
This article is targeted for users who want to increase repository capacity on a thin provisioned volume within a disk pool or volume group on an E-Series system, managed by SANtricity Storage Manager...This article is targeted for users who want to increase repository capacity on a thin provisioned volume within a disk pool or volume group on an E-Series system, managed by SANtricity Storage Manager Software Version 11.10.xx.xx or later or managed using the new SANtricity System Manager (SAM) 11.30.x.x or later. For thin provisioned volumes, repository capacity is the amount of physical space allocated to the volume, while the virtual capacity is the amount of space presented to the host(s).
E-Series unable to assign new drive to the DDP using SANtricity Storage Manager
https://kb.netapp.com/on-prem/E-Series/Hardware-KBs/E-Series_unable_to_assign_new_drive_to_the_DDP_using_SANtricity_Storage_Manager
Applies to E2700 SANtricity Storage Manager 11.52.0G00.0003 CFW 08.30.30.01 Issue New drive added but unable to assign drive to the pool using the SANtricity Storage Manager
E-series controller reporting FLASH_SSD_CACHE_NON_OPTIMAL_DRIVES error after failed SSD replacement
https://kb.netapp.com/hybrid/StorageGRID/Object_Mgmt/StorageGRID_FLASH_SSD_CACHE_NON_OPTIMAL_DRIVES_error_after_failed_SSD_replacement
Applies to NetApp StorageGRID Appliances NetApp E-Series Flash-Cache Issue StorageGRID Backend E-series SANtricity OS reporting FLASH_SSD_CACHE_NON_OPTIMAL_DRIVES From Recovery Guru after replacing fa...Applies to NetApp StorageGRID Appliances NetApp E-Series Flash-Cache Issue StorageGRID Backend E-series SANtricity OS reporting FLASH_SSD_CACHE_NON_OPTIMAL_DRIVES From Recovery Guru after replacing failed SSD drive of SSD cache pool The SSD cache is in a failed state from Storage-Array-Profile > SSD Cache The Replacement drive is in an unassigned state
How to install or upgrade SANtricity Storage Manager on Debian-based Linux for use as a management client
https://kb.netapp.com/on-prem/E-Series/Management-Apps-KBs/How_to_install_or_upgrade_SANtricity_Storage_Manager_on_Debian-based_Linux_for_use_as_a_management_client
Applies to SANtricity Storage Manager Debian-based Linux Description This article describes how to install SANtricity Storage Manager on Debian-based workstations such as Ubuntu for use as a managemen...Applies to SANtricity Storage Manager Debian-based Linux Description This article describes how to install SANtricity Storage Manager on Debian-based workstations such as Ubuntu for use as a management client. The same procedure is used to upgrade because the old installation will be overwritten.
Santricity Storage Manager not able to communicate with one of the controllers
https://kb.netapp.com/on-prem/E-Series/Management-Apps-KBs/Santricity_Storage_Manager_not_able_to_communicate_with_one_of_the_controllers
Applies to Santricity Storage Manager Windows Environment Issue When registering the E/EF series array controllers to Santricity Storage Manager, System Manager generates error "cannot communicate wit...Applies to Santricity Storage Manager Windows Environment Issue When registering the E/EF series array controllers to Santricity Storage Manager, System Manager generates error "cannot communicate with one or both the controllers" while finding the pair, which is the 3 rd Step to register the arrays. Controllers are pingable and controller embedded web UI can be accessed by the browser.