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FAS8300/FAS8700/A400 motherboard replacement 0 disks found no root volume found

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Category:
ontap-9
Specialty:
HW
Last Updated:
5/8/2025, 9:02:57 AM

Applies to

  • AFF A400, AFF C400
  • ASA C400, ASA C400
  • FAS8700, FAS8300
  • ONTAP 9+

Issue

    During a motherboard replacement:
    • Node is not booting into a "Waiting for giveback..." status
    • Disk automatic reassignment fails and new motherboard goes into boot loop:
Dec 30 10:44:24 [CLUSTER-02:cf.fm.noMBDisksOrIc:error]: Could not find the local mailbox disks. Could not determine the firmware state of the partner through the HA interconnect.
Dec 30 10:44:24 [CLUSTER-02:raid.assim.tree.noRootVol:error]: No usable root volume was found!
WARNING: 0 disks found!
 
Storage Adapters found:
0 Fibre Channel Storage Adapters found!
8 SAS Adapters found!
0 Parallel SCSI Storage Adapters found!
0 ATA Adapters found!
 
Select option 4 from the boot menu to choose disks for the root volume and spare core space.
Target Adapters found:
4 Fibre Channel Target Adapters found!
0 iSCSI Target Adapters found!
 
WARNING: there do not appear to be any disks attached to the system.
No root volume found.
Rebooting... (press ctrl-c during boot to break reboot loop)
  • Healthy node shows the following error in maintenance mode:

> disk show -v
Local System ID: 999999000
DISK       OWNER                    POOL   SERIAL NUMBER         HOME                     DR HOME                CHKSUM
Nov 17 21:41:44 [AFF400-CLS-02:diskown.duplicateSoftEntries:notice]: Found duplicate filer_table entries with same name AFF400-CLS-02 but different system ids ( 888888000, 999999000 )

 

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