Customer_Success_And_Support_Account_Management
Customer_Success_And_Support_Account_Management
Other Resources
- Element Core File Analysis: Hang Detector Triggered as Slice Service CoresMay, 2025
- How to use Digital Advisor to support Add-On Pursuit engagementApr, 2025
- How to lookup a customers training unit balanceMar, 2025
- Should the field engineer inform the customer about BIOS and SP BMC version mismatches during a controller replacement?Feb, 2025
- How can SAMs create and modify FPVR lists in SparkFeb, 2025
- Why does the latest software release not support my hardware or platform?Dec, 2024
- How Do I Request A Packing Slip For An OrderNov, 2024
- How to find contract details such as warranties?Oct, 2024
- Did not receive an email notification for auto-generated hardware failure caseSep, 2024
- Who implements Standard Engineering FPVRsAug, 2024
- How To Track ONTAP Upgrades by CustomerJul, 2024
- How to Find Tracked ONTAP Feature Adoption RatesJul, 2024
- How can I receive open case notifications for a particular customer?Jul, 2024
- How to get access to IB Console and SparkJun, 2024
- How to change associate partnerMay, 2024
- How to Gather Basic StorageGRID Node InformationMay, 2024
- Key hand-off information for CSOApr, 2024
- What are the Best Practices for engagement with NetApp Strategic Accounts?Apr, 2024
- What are the SAM Account SharePoint Best PracticesApr, 2024
- How to remove unused site addresses from the NetApp Support SiteApr, 2024
B
C
D
E
H
- How can I receive open case notifications for a particular customer?
- How can SAMs create and modify FPVR lists in Spark
- How do I find NetApp PM and TME information and contact details?
- How Do I Request A Packing Slip For An Order
- How do you ascertain the current status of the ASUP import for reporting purposes?
- How To - Add case notifications to customer cases within SAP
- How To - P1 case SMS Notifications (ANZ Only)
- How To - P1 case SMS Notifications (US Only)
- How to access the CPE patch site without VED access
- How to Associate a Serial Number to a Group Name
- How to change associate partner
- How to create a FSR
- How to create or edit case notifications in SAP
- How to decommission a Serial Number in NetApp Support Site (NSS)
- How to determine EOS date for platforms without EOS date in SAM report
- How to determine if my customer hasn't returned RMA's?
- How to find a customer’s first or last name with customer email
- How to find an L1 TSE's Direct Manager
- How to find contract details such as warranties?
- How to Find Tracked ONTAP Feature Adoption Rates
- How to Gather Basic StorageGRID Node Information
- How to generate and review the Executive Summary (PPT) from Active IQ Health Assessment
- How to get access to IB Console and Spark
- How to get information on unreleased features
- How to investigate security vulnerabilities
- How to look up the current Support Account Manager coverage for system serial numbers
- How to lookup a customers training unit balance
- How to registering a new user to an existing NSS account?
- How to remove unused site addresses from the NetApp Support Site
- How to request a customer facing support site login for your SAM customer?
- How to request a site be changed to Will Call pickup for parts deliveries?
- How to Request SharePoint site for new SAM account
- How to Request Tableau Access
- How to review the "Delivery And Logistics" report in Active IQ
- How to review the "Inventory" report in Active IQ
- How to review the "Support Contracts" report in Active IQ
- How to review the End Of Support (EOS) report in Active IQ
- How to schedule a bootcamp for customers or partners
- How to scrub for ONTAP bugs
- How to search on user information in SAP to find applicable Install Base
- How To Track ONTAP Upgrades by Customer
- How to track Sales Orders for customers and account teams
- How to use BKC 360 Degree View of a Serial Number
- How to use Digital Advisor to support Add-On Pursuit engagement
- How to validate the health of your StorageGRID Platform using ActiveIQ Digital Advisor
I
K
S
T
U
W
- What are the Best Practices for engagement with NetApp Strategic Accounts?
- What are the key considerations for moving storage between storage systems?
- What are the ownership best practices for E-series?
- What are the ownership best practices for ONTAP 9?
- What are the ownership best practices for StorageGRID?
- What are the rules used by Upgrade Advisor in Active IQ Digital Advisor
- What are the SAM Account SharePoint Best Practices
- What is a CloudTAM?
- What is a FSR?
- What is a product variance request (PVR or FEPVR)?
- What is a Support Account Manager (SAM)?
- What is the Customer Product Communique publishing process?
- What is the difference between CDVM200 and CDVM100?
- What is the maximum character limit for SAP Group Name?
- What versions of software should be visible in the drop-down list of the Support Site download page?
- When does the support contract start for newly shipped products?
- Where do I find information about NetApp's Non-Entitled Support (NES) Process?
- Where is the System Age Information in SAM Report on Tab Service Contracts coming from?
- Who implements Standard Engineering FPVRs
- Why did a new FAS or AFF have an AutoSupport message sent prior to shipment from a hostname JXXXXX-mfg_test-XX?
- Why does a FAS2650 show as "FlexArray" solution in SAP?
- Why does the latest software release not support my hardware or platform?
- Will changing the physical location of a storage system cause any issues with the warranty or maintenance for the asset?
