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How to request a customer facing support site login for your SAM customer?

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42
Visibility:
Internal
Votes:
0
Category:
not set
Specialty:
sam
Last Updated:
9/25/2023, 5:59:09 PM

Applies to

  • Active IQ login
  • Support Site login

Description

  • Follow the attached KB article to create a bridge email for managing your customer account using Neat and a non technical case. 
  • The SAM community has an exception that allows for this type of access, you can follow the instructions in this  KB article to get the required access.

 

 

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This is an internal KB article and its content should not be copy/pasted and shared with people outside of NetApp. Always seek Duty Manager authentication of caller for password reset requests. If you need further assistance post a question in Knowledge Xchange