What are the SAM Account SharePoint Best Practices
Applies to
- Support Account Manager (SAM)
- Support Account Management Major Incident Team (SMIT)
- Customer Support Delivery (CSD)
Answer
SAM covered accounts will have a SAM Account SharePoint created which is accessible here.
This location includes key account information, P1 escalation procedures, SAM and Backup SAM information, SAM reports, upgrade plans and other content.
Minimum Required Content |
The Account SharePoint should contain the following content at a minimum:
Example: Providence St Joseph Account SharePoint. |
Link in SAP Case Alerts |
Technical case Alerts should include a reference to the SharePoint site. This ensures that it is available to anyone attempting to support the customer. |
Minimum Update Cadence |
Content should be validated for currency on at least a quarterly basis. |
Ensure List Accuracy |
Ensure content in the Account SharePoint list here is kept up to date. This is done via following the process found in Additional Information. |
Additional Information
SAM Access Only : SAM SharePoint Update Process