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Will changing the physical location of a storage system cause any issues with the warranty or maintenance for the asset?

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sam
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Applies to

NetApp Storage

Answer

It is possible.  Take the following steps to avoid impact:

  1. Check the Support Services Terms to understand coverage for damage and relocation guidelines (section 2.5(b) and section 4.6)
  2. Customers should log in to the NetApp Support Site and find the moved system.
    • Update Address  Details, Disk Drive Preference, and Contact Details as required to reflect the change.
  3. Ensure insurance coverage.  Support Services Terms: 2.5(b) addresses damage from relocation.
  4. Confirm with the Account Team or SAM that there is no detected impact to current service levels as a result of the move. 

Additional Information

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.