How to create a FSR
Applies to
- NetApp Support
- Field Support Request (FSR)
- Field Support Order (FSO)
Description
- A FSR (Field Support Request) is a support work order for a Field Support Engineer/Solution Support Engineer
- In several scenarios FSE/SSE will be required on-site or remotely to assist with the case
- Field Support Request can be created via ‘SmartSolveCM’
- The process is similiar to creating FSO (Field Support Order), but there are few modifications which are provided below
