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Can not reach NetApp websites after authentication phase

  1. Last updated
    Mar 6, 2024
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Views:
22
Visibility:
Internal
Votes:
0
Category:
thirdparty
Specialty:
generalsupport
Last Updated:
3/6/2024, 9:40:39 AM

Applies to

  • Any web browser
  • NetApp laptop

Issue

  • Access issues while trying to log in to several NetApp websites (such as: SmartSolve, Knowledgebase, JIRA, CaseBoard, Support and others)
  • After the login step access is denied with message:  This site can’t be reached  

Example:

clipboard_e08f2ac60dc1cee22bcd600e68bc02df3.png

 

clipboard_eccb88c954fb36a45b9eba5b6fe530661.png

 

 

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This is an internal KB article and its content should not be copy/pasted and shared with people outside of NetApp. Always seek Duty Manager authentication of caller for password reset requests. If you need further assistance post a question in Knowledge Xchange