What is a FSR?
Applies to
- NetApp Support
- Field Support Request (FSR)
Answer
- A FSR (Field Support Request) is a support work order for a Field Support Engineer/Solution Support Engineer
- It is similar to FSO (Field Support Order), but it is assigned specifically to FSE/SSE for various reasons (skills, sensitivity, etc.)
- FSO will be used for ASE/TPM (Authorized Service Engineer)/(Third-Party Maintenance)
- The FSE/SSE need to accept or decline the FSR (via Mail/SMS) according to his availability
Tip: First contact the FSE/SSE before sending the FSR to validate availability and to coordinate the action plan execution
Additional Information
