Skip to main content
NetApp adopts Microsoft’s Business-to-Customer (B2C) Identity Management
Effective December 3 - NetApp adopts Microsoft’s Business-to-Customer (B2C) identity management to simplify and provide secure access to NetApp resources. For accounts that did not pre-register (prior to Dec 3) access to your NetApp data may take up to 1 hour as your legacy NSS ID is synchronized to the new B2C identity. To learn more, Read the FAQ and Watch the video. Need assistance? Complete this form and select “Registration Issue” as the Feedback Category. 
NetApp Knowledge Base

Service Processor is not functioning

Views:
709
Visibility:
Public
Votes:
0
Category:
aff-series
Specialty:
hw
Last Updated:

Applies to

  • NetApp AFF and FAS systems
  • Clustered Data ONTAP 8
  • Clustered Data ONTAP 9
  • Service Processor - SP
  • Baseboard Management Controller - BMC
  • Management port - e0m

Issue

Unable to connect to the service processor via SSH, firmware image and version is seen as "unknown".Refer to the additional information section for more details.

 

 

CUSTOMER EXCLUSIVE CONTENT

Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support