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    • https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/Service_Processor_is_not_functioning
      Applies to NetApp AFF and FAS systems ONTAP 9 Service Processor - SP Baseboard Management Controller - BMC Management port - e0M Issue Unable to connect to the service processor via SSH, firmware imag...Applies to NetApp AFF and FAS systems ONTAP 9 Service Processor - SP Baseboard Management Controller - BMC Management port - e0M Issue Unable to connect to the service processor via SSH, firmware image and version is seen as "unknown". Refer to the additional information section for more details.