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Service Processor no network connectivity or down due to a faulty cable

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Applies to

Issue

  • One or more management LIFs are not reachable or show "DOWN" operationally
::> network interface show
            Logical    Status     Network            Current       Current Is
Vserver     Interface  Admin/Oper Address/Mask       Node          Port    Home
----------- ---------- ---------- ------------------ ------------- ------- ----
cluster1
            cluster_mgmt
                       up/up      192.0.2.1/192      node0         e0M     true
            node1_mgmt1
                       up/up      192.0.2.2/192      node1         e0M     true
            node2_mgmt1
                       up/down      192.0.2.3/192      node2         e0M     true
  • SP/BMC is not reachable either but shows online
::> system service-processor show
                              
                               IP           Firmware
Node          Type Status      Configured   Version   IP Address
------------- ---- ----------- ------------ --------- -------------------------
node1          SP   online       true         5.2       192.168.1.201
node2          SP   online       true         5.2       192.168.1.202
  • System has error about SP no network connect in system health alert show
 ::> system health alert show
               Node: node1
 Alert ID: SPLinkDownAlert
           Resource: SP Config
           Severity: Major
    Indication Time: Tue Aug 27 23:50:13 2019
           Suppress: false
        Acknowledge: false
     Probable Cause: Service Processor in node node1 has no network
                     connectivity.The cable between the Wrench port on the
                     controller and the ethernet switch is disconnected.
    Possible Effect: You might not be able to use the Service Processor to
                     remotely access, monitor, and troubleshoot your
                     storage system.
Corrective Actions: 1. Check the connection between the Wrench port and the ethernet switch.
                     2. If the cable is properly connected, ensure that the Service Processor's ethernet interface is configured properly by 
                     executing the command "system service-processor network show".
                     3. Check for network cable related issues.
                     4. Contact the technical support if the alert persists.
  

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