Service Processor no network connectivity or down due to a faulty cable
Applies to
- ONTAP 9
- Service Processor
Issue
- One or more management LIFs are not reachable or show "DOWN" operationally
::> network interface show Logical Status Network Current Current Is Vserver Interface Admin/Oper Address/Mask Node Port Home ----------- ---------- ---------- ------------------ ------------- ------- ---- cluster1 cluster_mgmt up/up 192.0.2.1/192 node0 e0M true node1_mgmt1 up/up 192.0.2.2/192 node1 e0M true node2_mgmt1 up/down 192.0.2.3/192 node2 e0M true
- SP/BMC is not reachable either but shows online
::> system service-processor show IP Firmware Node Type Status Configured Version IP Address ------------- ---- ----------- ------------ --------- ------------------------- node1 SP online true 5.2 192.168.1.201 node2 SP online true 5.2 192.168.1.202
- System has error about SP no network connect in
system health alert show
::> system health alert show Node: node1 Alert ID: SPLinkDownAlert Resource: SP Config Severity: Major Indication Time: Tue Aug 27 23:50:13 2019 Suppress: false Acknowledge: false Probable Cause: Service Processor in node node1 has no network connectivity.The cable between the Wrench port on the controller and the ethernet switch is disconnected. Possible Effect: You might not be able to use the Service Processor to remotely access, monitor, and troubleshoot your storage system. Corrective Actions: 1. Check the connection between the Wrench port and the ethernet switch. 2. If the cable is properly connected, ensure that the Service Processor's ethernet interface is configured properly by executing the command "system service-processor network show". 3. Check for network cable related issues. 4. Contact the technical support if the alert persists.